Cancel Dofasting: The Right Way

How to cancel DoFasting and protect your money in south africa

What is DoFasting and why you might cancel

DoFasting is a mobile and web-based wellness app that helps you manage intermittent fasting with personalized meal plans, calorie tracking and progress monitoring. The service, operated by Fasting Solutions UAB (based in Vilnius, Lithuania), guides you through customizable fasting windows and offers premium coaching content. Many South African users subscribe to the app alone, while others combine app access with physical supplement deliveries billed separately.

Your reasons for cancelling are valid-whether it's unexpected billing charges, a lifestyle change, discovering a better alternative, or simply choosing a free method instead. At Tocancel, we help you understand your rights and execute a clean cancellation without hidden fees or surprise charges.

Core features of DoFasting

The platform delivers customizable fasting schedules, daily meal recommendations, a calorie and macro tracker, progress reports and community support. Premium membership unlocks advanced coaching plans, detailed analytics and exclusive content. Some users maintain both the app subscription and recurring supplement shipments, each billing on separate cycles.

Common reasons south african users cancel

Unexpected billing charges top the list, followed by lifestyle changes that conflict with fasting protocols, discovery of cheaper alternatives, or a preference for free fasting methods. Some users find the supplement delivery inconvenient or the personalized coaching less valuable than expected. Whatever your reason, you hold consumer rights under South African law, and Tocancel believes you should exercise them without friction.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) 68 of 2008 is your legal foundation when cancelling subscription services, especially those involving digital content or goods shipped to your home.

What the CPA guarantees you

Under the CPA, you have the right to cancel a subscription within 14 days of purchase if you have not materially consumed the digital product. For physical goods like supplements, you can return unopened items within 14 days and claim a full refund. If DoFasting refuses a legitimate cancellation or refund claim, the National Consumer Commission (NCC) enforces these rights on your behalf. Your legal position is strong: the burden is on DoFasting to prove you consumed the service materially, not the other way around.

Cancellation timelines and payment protection

DoFasting must process cancellation requests promptly-there is no legal grace period for delay. If you cancel before your next billing date, you should not be charged again. If you request a refund of charges made within the last 14 days, DoFasting must respond within 14 calendar days. If they refuse without legal cause, you can escalate to the NCC or request a chargeback directly from your bank or credit card provider. The CPA also prohibits automatic renewal without clear prior consent, so check your original agreement.

How much DoFasting costs and refund timelines

DoFasting pricing varies by subscription tier and billing cycle, and refunds depend on how recently you were charged.

Refund timelines are critical: if you were charged within the last 14 days and have not materially consumed the service, you are entitled to a full refund under the CPA. Beyond 14 days, refunds become discretionary unless you can prove billing error or service failure. Always request your refund in writing (email) so you have proof of the request date.

Step-by-step cancellation methods for DoFasting

DoFasting operates through three distinct billing channels, each with its own cancellation pathway. Tocancel has researched all three so you can choose the fastest and safest route for your situation.

Cancel your app subscription via the DoFasting portal

This applies if you subscribed through the official DoFasting website or mobile app. Follow these steps in order:

1. Visit the DoFasting client portal at app.dofasting.com and log in with your credentials.
   • Use the same email address and password you registered with originally.
   • If you have forgotten your login, tap the "Forgot password" link and reset it before proceeding.
   • Check your email (including spam folder) for the password reset link.
2. Navigate to Account Settings or Subscription Management (label varies by app version).
   • On mobile: tap the menu icon (three horizontal lines) or profile icon in the bottom-right corner.
   • On web: click your profile name in the top-right and select "Settings."
   • Look for a "Subscription" or "Billing" submenu.
3. Select Cancel Subscription and confirm the cancellation.
   • DoFasting may offer a discount or reduced rate to retain you; declining this offer will not reverse your cancellation.
   • Take a screenshot of the confirmation page as proof of your cancellation request.
4. Check your registered email for a cancellation confirmation within 24 hours.
   • If no confirmation arrives, contact DoFasting support immediately (see contact details in the final section).
   • Your subscription will stop renewing on the original date unless the cancellation confirmation is delayed.
5. Verify your next billing date has been removed from your account.
   • Log back into the portal 48 hours later and confirm "No active subscription" appears in your billing section.
   • If a billing date still shows, escalate to support with your cancellation screenshot.

Cancel supplement deliveries separately

If you subscribed to DoFasting supplements or bundles, the cancellation process differs slightly because supplements are often managed through a third-party fulfillment partner.

1. Log into your DoFasting account and navigate to Orders or Deliveries.
   • Look for any recurring shipment or subscription status indicator.
   • If supplements are listed as "Active," tap or click to manage the subscription.
2. Select Cancel Recurring Delivery or Pause Shipment.
   • Cancelling removes all future orders; pausing delays them temporarily.
   • If you only want to cancel supplements (not the app), select "Supplements only" if that option appears.
3. Confirm the cancellation and take a screenshot.
   • Your next scheduled delivery should disappear from the order timeline.
   • You will receive a separate confirmation email for the supplement cancellation.
4. If supplements were already charged on this month's cycle, request a refund (see "Request a refund" section below).
   • You have 14 days to return unopened supplement packages for a full refund.
   • Arrange a return via your DoFasting account or contact support.

Cancel via payment method if app cancellation fails

If DoFasting does not acknowledge your app cancellation after 48 hours or continues to charge you, you can cancel at the payment level-your bank or credit card company.

1. Log into your bank's mobile app or online banking portal.
   • For credit card users, access your card provider's website or app.
   • Navigate to "Transactions," "Recurring Payments," or "Subscriptions."
2. Locate DoFasting or Fasting Solutions UAB in your recurring charge list.
   • South African banks list these under merchant name; search for "Dofasting," "Fasting Solutions," or "app.dofasting."
   • Note the payment amount, frequency and the last charge date.
3. Select Revoke Authorisation or Cancel Recurring Payment.
   • Most banks allow this without contacting the merchant.
   • Confirmation appears instantly or within 24 hours.
4. If no "Cancel" option exists, contact your bank's customer service directly.
   • Provide the merchant name, payment amount and the last charge date.
   • Request that they revoke the recurring debit order on your behalf.
   • Ask for a written confirmation (email) of the cancellation.
5. Monitor your account for 30 days to ensure DoFasting does not attempt to charge you again.
   • If a charge appears after cancellation, contact your bank immediately and request a refund (chargeback).
   • Banks can reverse charges up to 120 days after the transaction date.

How to request a refund from DoFasting

A refund is separate from cancellation: you can cancel your subscription and still request a refund for recent charges if the CPA allows it.

Refund eligibility and timelines

Under South African consumer law, you are eligible for a refund if you cancel within 14 days of purchase and have not materially consumed the service. Materially consumed means you have not used the service significantly or downloaded substantial content. For app subscriptions, using the app for more than a few days may count as material consumption. For supplements, unopened packages are eligible for return within 14 days; opened supplements are generally not refundable.

Steps to request a refund

1. Gather proof of your charge: invoice, receipt email or bank statement showing the DoFasting transaction.
   • Note the transaction date, amount charged and the subscription tier.
   • Calculate how many days have passed since the charge.
2. Send a written refund request to DoFasting support.
   • Use the contact email address provided in the final section.
   • Subject line: "Refund request for DoFasting subscription (within 14 days of purchase)"
   • Include your account email, transaction date, amount and the reason (within 14 days, no material use).
3. Keep your email and await a response within 14 calendar days.
   • DoFasting must respond acknowledging your request, even if they refuse it.
   • Save all correspondence as evidence.
4. If DoFasting refuses or does not respond, escalate to the National Consumer Commission (NCC).
   • File a complaint at www.ncc.org.za or contact them at 0861 400 800.
   • Provide your refund request email, DoFasting's response (or lack thereof) and proof of payment.
   • The NCC can compel DoFasting to refund you if your claim is valid.
5. As a final option, request a chargeback from your bank (see "Cancel via payment method" above).
   • Banks can reverse charges up to 120 days after the transaction.
   • This is faster than NCC escalation but should be a last resort.

Common cancellation mistakes to avoid

Cancelling a subscription is straightforward, but a few missteps can leave you charged or stranded without proof of cancellation. You are not alone in making these errors-thousands of consumers have faced the same traps, and Tocancel helps you sidestep them.

Mistake 1: cancelling the app but not the subscription

Deleting the DoFasting app from your phone does not cancel your subscription. You must log into the app or web portal and formally cancel via the Account Settings menu. Uninstalling the app leaves your subscription active and billing continues. Always complete the in-app cancellation process before deleting the app.

Mistake 2: missing the 14-day refund window

South African consumer law limits refunds to 14 days after purchase. If you delay your cancellation request, you lose eligibility for a refund, even if you have barely used the service. Check your most recent billing date and calculate 14 days forward immediately; if the window is closing, request cancellation and refund the same day.

Mistake 3: not taking a screenshot of cancellation confirmation

Without proof of cancellation, DoFasting may dispute your claim if they continue to charge you. Always screenshot the cancellation confirmation page and save the confirmation email. If support later claims they have no record of your cancellation, you have visual evidence to present to the NCC or your bank.

Mistake 4: assuming "cancel" in a support chat counts as official cancellation

Casual messages to customer support do not constitute formal cancellation. You must use the official portal or submit a written email request to cancel. Chat conversations are easily lost or overlooked; an email creates a timestamped record that holds up in disputes.

Mistake 5: not revoking payment authorisation at your bank

If your app cancellation is delayed or disputed, DoFasting can still charge you. Revoke the recurring debit order at your bank immediately after submitting your cancellation request. This is your safety net: even if DoFasting disputes the cancellation, your bank blocks the charge.

What to do after you cancel DoFasting

Cancellation does not end when you click "Confirm"-follow these steps to ensure you are truly free of charges and reclaim any refund owed.

Monitor your account for unexpected charges

Check your bank statement and email inbox weekly for 30 days after cancellation. Look for any charge from "DoFasting," "Fasting Solutions," "app.dofasting" or related merchant names. If a charge appears after you cancelled, contact your bank immediately and request a refund. Most banks can reverse charges up to 120 days after the transaction date.

Follow up on your refund request

If you requested a refund within the 14-day window, expect a response from DoFasting within 14 calendar days. If you hear nothing, send a follow-up email referencing your original request. If DoFasting refuses the refund without valid reason, file a complaint with the National Consumer Commission. Tocancel recommends keeping all correspondence in a folder for easy reference.

Confirm your subscription is truly inactive

Log into app.dofasting.com one final time, 48 hours after cancellation, to verify that "No active subscription" or similar text appears in your billing section. If a subscription or billing date still shows, contact support immediately with your cancellation screenshot. Do not assume silence means success.

DoFasting cancellation comparison with alternatives

If you are looking for a similar service, the table below compares DoFasting with other popular fasting and wellness apps used in South Africa.

If you are cancelling DoFasting because of cost, MyFitnessPal and LIFE Fasting Tracker offer free versions. If you want an easier cancellation process, MyFitnessPal, Cronometer and Intermittent Fasting App all allow cancellation through simple settings menus. Tocancel helps you navigate cancellations across any platform-your rights remain the same.

Contact information and how to escalate complaints

If DoFasting refuses to cancel your subscription or process your refund, use these official channels to enforce your rights.

DoFasting support contacts

Send all cancellation and refund requests to: [email protected] or [email protected]. Fasting Solutions UAB (DoFasting's parent company) is based in Vilnius, Lithuania, but operates U.S. support and billing entities. Emails may take 5-7 business days to receive a response; follow up if you hear nothing within 14 days.

Escalation to the national consumer commission (NCC)

If DoFasting ignores your cancellation request or refuses a valid refund claim, file a formal complaint with South Africa's National Consumer Commission. Contact details:

• Phone: 0861 400 800 (toll-free)
• Email: [email protected]
• Website: www.ncc.org.za
• Physical address: National Consumer Commission, CIPC Building, 351 Schoeman Street, Pretoria, 0001

Provide your cancellation request email, DoFasting's response (or proof they did not respond), your account details and proof of payment. The NCC can compel DoFasting to refund you if your claim complies with the Consumer Protection Act.

Chargeback via your bank

If DoFasting continues to charge you after cancellation, contact your bank's dispute department directly. Provide the transaction date, merchant name, amount and proof of your cancellation attempt. Banks can reverse charges up to 120 days after the transaction date in South Africa. This is faster than NCC escalation but should be your last resort.

Key takeaways and your next steps

Cancelling DoFasting is your right under South African consumer law, and the process is simpler once you know the correct steps. You have 14 days to cancel and request a refund if you have not materially consumed the service. Use the app portal or web portal first; if that fails, revoke the payment authorisation at your bank. Always screenshot your cancellation confirmation and monitor your account for 30 days to ensure no further charges occur.

If DoFasting refuses to cancel or refund you, escalate to the National Consumer Commission or your bank. Your legal position is strong: the CPA requires subscription services to honour cancellations promptly and refund charges made within 14 days of purchase.

Tocancel has helped thousands of South African consumers cancel unwanted subscriptions and recover refunds without frustration or hidden fees. Whether you are cancelling DoFasting today or another service tomorrow, Tocancel at tocancel.com provides the clear, step-by-step guidance you need to protect your money and exercise your rights confidently. Do not accept delays, refusals or silence from service providers-your cancellation is valid, and you deserve a swift response.