Cancel Simply Guitar: The Right Way

How to cancel Simply Guitar and protect your subscription rights in south africa

Why you might want to cancel Simply Guitar

Simply Guitar is an interactive mobile app that teaches you guitar through step-by-step lessons, song-based practice modules, and real-time feedback using your device's microphone. The service operates on a subscription model, delivered through app stores or direct payment on their website. You subscribe, access the lessons, and the app guides your learning in real time.

You may decide to cancel because you've reached your learning goals, discovered a teaching method that suits you better, or simply need to pause your subscription while you focus on practising. Whatever your reason, Tocancel is here to guide you through the cancellation process with clarity and confidence. Your decision to cancel is valid, and you have legal protections that support it.

How Simply Guitar is delivered to you

Simply Guitar reaches you through multiple channels: the Apple App Store (iOS), Google Play Store (Android), or the official website via direct credit card or PayPal payment. Your access level and available features depend entirely on which subscription plan you purchased and which platform hosts your subscription. This matters because cancellation methods differ by platform, and understanding where your subscription lives is the first step to cancelling it successfully.

When cancellation makes sense

Cancel immediately if you've completed your learning goals, found the teaching style doesn't match your needs, or want to redirect your money elsewhere. You don't need to justify your cancellation-South African consumer law gives you the right to cancel within 30 days of purchase under most circumstances. Even after 30 days, you can still cancel your subscription to prevent future charges, though your refund rights may be limited.

Your consumer rights and what protects you in south africa

Understanding your legal position strengthens your cancellation request and any refund claim you make.

Consumer protection act rights for digital subscriptions

South Africa's Consumer Protection Act 2008 (CPA) protects you as a consumer in several critical ways. First, suppliers must disclose subscription terms clearly before you commit to payment. Second, you have a right to cancel within 30 days if the service was not delivered as promised or if you believe you were misled about what you're paying for. Third, the CPA requires that any automatic renewal be explicitly confirmed by you before it activates-silence or a pre-ticked box does not count as consent.

Your legal position is this: if Simply Guitar auto-renewed your subscription without clear, separate consent, or if the service quality did not match what was advertised, you have grounds to request a full refund regardless of any "non-refundable" clause in their terms. The CPA overrides those clauses when the company breaches its disclosure duties. The National Consumer Commission (NCC) enforces the CPA and can investigate complaints if Simply Guitar refuses your refund request.

Your 30-day cooling-off period

You have a 30-day cooling-off period from the purchase date for direct web subscriptions. This means you can cancel and claim a refund within 30 days with minimal friction, provided you notify Simply Guitar in writing (email counts) before the 30-day window closes. After 30 days, your legal position weakens unless you can demonstrate a fault with the service or a breach of the CPA's disclosure requirements.

For app store subscriptions (Apple and Google), the platforms themselves enforce separate refund windows. Apple allows refunds within a few days in some cases, and Google Play offers refunds within approximately 30 days of purchase. Always check your purchase date and act quickly if you want a refund-delays weaken your legal position.

Cancellation methods based on where you subscribed

Your cancellation method depends entirely on which platform holds your subscription. Tocancel recommends identifying your subscription source first before you take any action.

Cancel if you subscribed through apple app store (iOS)

If you use an iPhone and subscribed to Simply Guitar through the App Store, you cancel directly through Apple, not through the app itself. Apple manages all App Store subscriptions, and that's where your payment method and renewal settings are stored.

1. Open the Settings app on your iPhone.
   • Tap your name (Apple ID) at the top of the screen.
   • Tap Subscriptions.
   • Locate Simply Guitar in the list of active subscriptions.
   • Tap Simply Guitar and select Cancel Subscription.
   • Confirm the cancellation when prompted.
2. Take a screenshot of the cancellation confirmation page for your records.
3. Your subscription will remain active until the current billing cycle ends. After that date, you'll lose access to the app's premium features.

If you purchased a multi-year plan or paid upfront, you may be eligible for a refund if you're still within Apple's refund window (typically a few days for most subscriptions). Contact Apple Support directly to request a refund; provide your order number and explain that the service did not meet your expectations.

Cancel if you subscribed through google play store (Android)

If you use an Android device and subscribed to Simply Guitar through Google Play, you cancel directly through Google, not through the app. Google manages all Play Store subscriptions and processes refunds through their system.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions.
4. Tap Simply Guitar from the list of active subscriptions.
5. Select Cancel subscription and confirm your choice.
6. Google will ask you why you're cancelling-select your reason from the dropdown menu (this feedback helps the developer improve the service).

Keep a record of your cancellation confirmation-screenshot the screen that shows "Subscription cancelled" or take note of the date and time. This protects you if Simply Guitar or Google attempts to charge you again after cancellation.

Cancel if you subscribed directly on the Simply Guitar website

If you paid directly on the Simply Guitar website using your credit card or PayPal account, you'll need to contact Simply Guitar directly to cancel. The app itself may not contain a cancellation option for web-based subscriptions-you must go to the source.

1. Visit the Simply Guitar website and log into your account using your email and password.
2. Navigate to Account Settings or Billing (usually found in a menu or profile dropdown).
3. Look for a Subscriptions or Manage Subscription section.
4. Select the option to cancel your subscription and follow the prompts to confirm.
5. If no cancellation option appears in your account dashboard, send an email directly to the company's support address: [email protected].

In your cancellation email, include your full name, email address, order number (if you have it), and the date your subscription started. Keep the email short and clear: "I request immediate cancellation of my Simply Guitar subscription effective today. Please confirm cancellation in writing and provide any refund information." Send this email from the address linked to your subscription account. Tocancel advises keeping a copy of this email and any response you receive-this creates a paper trail if a dispute arises.

Refund timelines and what to expect after cancellation

Your refund depends on when you request it and where your subscription is hosted.

When you're eligible for a refund

You're eligible for a refund if you cancel within 30 days of your initial purchase, or if you can demonstrate that Simply Guitar misrepresented the service or breached the Consumer Protection Act. Refunds for app store subscriptions (Apple and Google) must be requested through those platforms, not through Simply Guitar. Refunds for direct website subscriptions must be requested from Simply Guitar via email or their website portal.

If Simply Guitar refuses to refund you after 30 days and you believe they've breached consumer law, you can escalate your complaint to the National Consumer Commission (NCC). The NCC investigates complaints of unfair contract terms, misleading advertising, and non-refundable clauses that violate the CPA. Filing a complaint is free and puts formal pressure on the company to respond.

What happens to your access after cancellation

Once you cancel your subscription, your access continues until the end of your current billing cycle. For example, if you cancel on the 15th of the month and your billing cycle ends on the 30th, you keep access until the 30th, then lose it. The app will alert you of the cancellation date and remind you that premium features will become unavailable.

Any lessons you downloaded or notes you made within the app remain on your device-cancellation doesn't erase your progress files. If you decide to resubscribe later, you can log back in and resume where you left off (the app saves your learning data to your account, not just your device).

Common mistakes to avoid when you cancel

Cancelling a subscription can feel stressful, especially if you're worried about being charged again. Here are the mistakes we see most often-and how to avoid them.

Mistake 1: cancelling only in the app

Many users delete the Simply Guitar app thinking it cancels their subscription. It doesn't. Deleting an app leaves your subscription active and your payment method still linked. The company continues to charge you monthly or annually. Always cancel through the platform where you subscribed (App Store, Google Play, or the Simply Guitar website), not by deleting the app. Deleting the app is safe to do after you've cancelled, but never do it as your primary cancellation method.

Mistake 2: assuming auto-renewal has stopped

Some users cancel their subscription but don't verify the cancellation. They assume the company will stop charging them, then discover a week later that they were billed again. Always screenshot or save proof of your cancellation confirmation. Check your payment method (credit card or PayPal) on your next billing date to confirm no charge went through. If a charge appears after you've cancelled, contact your bank or PayPal immediately-they can reverse unauthorised charges within specific timeframes (typically 60-120 days depending on the payment method).

Mistake 3: missing the 30-day refund window

Consumer protection rights require you to act within 30 days to claim a refund. If you wait 45 or 60 days, your legal position weakens significantly. If you're unhappy with Simply Guitar, request a cancellation and refund within the first 30 days. After 30 days, you can still cancel to stop future charges, but a refund becomes harder to justify unless you can prove the service was fundamentally broken or the company misled you about its features.

Mistake 4: not keeping proof of cancellation

Screenshots and email confirmations are your protection. If Simply Guitar (or Apple, or Google) charges you after cancellation, you need proof that you cancelled. Save screenshots of the cancellation confirmation screen, keep copies of any cancellation emails you send or receive, and note the date and time you cancelled. Tocancel recommends keeping these records for at least three months-longer if you're disputing a charge.

Pricing and subscription plans for Simply Guitar

Understanding Simply Guitar's pricing helps you calculate what you're paying and whether a refund claim is worthwhile.

Prices vary depending on whether you subscribe through the app store (which may include platform fees) or directly on the website. If you subscribed via the App Store or Google Play, your price may be slightly higher than the web price. This is normal-Apple and Google take a percentage of subscription revenue, and developers pass this cost to app store users.

How to avoid future subscription problems

Once you've cancelled Simply Guitar, protect yourself from similar issues with other subscriptions.

Monitor your payment method regularly

Check your credit card or PayPal statement every month. Set a phone reminder for your billing date and review charges that day. Catching unwanted charges early (within 30-60 days) gives you better legal options for refunds. Many South African banks offer transaction alerts via SMS or app notification-enable these for peace of mind.

Save cancellation confirmations for all subscriptions

Whether you're cancelling Simply Guitar or any other service, always save proof. Take a screenshot of the confirmation screen, save cancellation emails in a dedicated folder, and write down the date and time. Create a simple spreadsheet tracking your active subscriptions, billing dates, and cancellation dates. This takes 10 minutes and has saved thousands of consumers from accidental charges.

Know your rights under the CPA

The Consumer Protection Act gives you rights, and knowing them puts you in control. You have the right to cancel subscriptions, request refunds within 30 days, and challenge auto-renewals that weren't properly disclosed. If a company breaches these rights, the National Consumer Commission will investigate at no cost to you. Tocancel encourages all consumers to familiarise themselves with CPA rights-you're stronger when you understand the law.

What to do if Simply Guitar refuses to cancel or refund you

Most cancellation requests are processed smoothly. If Simply Guitar ignores your cancellation request or refuses to refund you after you've cancelled, escalate your complaint formally.

Step 1: send a formal written request

If your initial email to [email protected] receives no response within 7 business days, send a follow-up email marked "URGENT: Cancellation Request." Include all previous correspondence, your order number, and the date of your initial cancellation request. State clearly: "I formally request cancellation of my subscription effective immediately, with a full refund of charges incurred after [date]. Please confirm receipt of this email and provide a cancellation confirmation number within 48 hours."

Step 2: file a complaint with the national consumer commission

If Simply Guitar continues to ignore you or refuse your cancellation, file a complaint with the National Consumer Commission (NCC). The NCC is South Africa's official consumer protection authority. You can file a complaint online at www.nccsa.org.za, by post, or by phone. Complaints are free and can result in the NCC ordering Simply Guitar to refund you and pay penalties. Include copies of all emails, cancellation screenshots, payment proof, and your account details in your complaint.

Step 3: charge back through your bank

If Simply Guitar continues charging you after cancellation, contact your bank or PayPal and request a chargeback (also called a dispute reversal). Explain that you cancelled your subscription but were charged again. Provide copies of your cancellation confirmation as proof. Your bank can reverse charges within specific timeframes (typically 60 days for credit cards, up to 120 days for other payment methods). This is your nuclear option-use it only after you've given the company a fair chance to respond.

Tocancel has helped thousands of consumers navigate cancellation disputes like this. Most companies respond quickly when they see that a consumer is serious about their rights. A formal complaint to the NCC often motivates companies to process refunds because ignoring the NCC can result in regulatory penalties.

Contact details and cancellation address for Simply Guitar

If you need to contact Simply Guitar directly about your cancellation or refund, use these official channels.

Email support

Email: [email protected]

Send your cancellation request from the email address linked to your Simply Guitar account. Include your account details, order number, and subscription start date. Request a response within 48 hours and keep a copy of the email you send.

Registered office address

Simply Guitar (primary corporate address):

125 Menachem Begin Street
Tel Aviv
Israel

Alternative address (Kfar Saba office):

31 Hashachar Street
Kfar Saba
Israel

If you choose to send a cancellation request by registered post, address it to the primary office in Tel Aviv. Include your full name, email address, account number, and a clear statement that you're requesting immediate cancellation of your subscription and a full refund. Request a written confirmation of cancellation. Registered post takes 2-4 weeks internationally, so email ([email protected]) is faster and gives you an instant proof-of-delivery timestamp.

Final steps and your next move

Cancelling Simply Guitar is straightforward once you know where to look and what your rights are. Here's your action plan: identify where your subscription is hosted (App Store, Google Play, or the website), follow the platform-specific cancellation steps above, take a screenshot of your cancellation confirmation, and check your payment method on your next billing date to confirm no charge went through. If you're within 30 days of purchase and unhappy with the service, request a refund immediately. If Simply Guitar refuses, escalate to the National Consumer Commission.

Your subscription is yours to cancel, and your money is yours to protect. Tocancel has guided consumers through thousands of subscription cancellations-you're not alone in this, and you have more power than you might think. Whether you're cancelling to save money, switch to a different app, or simply pause your learning for a while, your decision is valid and your rights are protected by law. Take action today, and reclaim control of your subscriptions. Tocancel is here to support you every step of the way.