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Cancel Function Of Beauty: The Right Way
Learn how to cancel your Function Of Beauty subscription easily. Protect your investment with our guide. Rated 4.8/5. Start now!
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How to cancel Function of Beauty and reclaim control of your custom skincare subscription
Why you might want to cancel Function of Beauty
Function of Beauty is a personalised skincare and haircare brand that creates custom formulas tailored to your specific needs through an online questionnaire. Unlike mass-produced products, every order is made specifically for you, which shapes how cancellations and refunds work.
Most customers subscribe to Function of Beauty for recurring deliveries of their customised formulas. The subscription model offers convenience, but it also means you need to understand exactly how to cancel to avoid unwanted charges and unwanted products accumulating in your bathroom.
The subscription model and why it matters
Because Function of Beauty products are made to order, return and refund policies are stricter than for off-the-shelf alternatives. Understanding your cancellation options upfront helps you avoid paying for formulas that don't suit you and protects your money.
Tocancel exists to help you navigate these situations. We break down the cancellation process step-by-step so you stay in control of your subscription and know exactly what to expect.
When cancellation makes sense
You might cancel if a formula didn't work for your skin, if your budget changed, if you're relocating, or simply because you want to try a different brand. Whatever your reason, you have clear options, and Tocancel is here to guide you through them confidently.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA) gives you specific protections when buying online, even for custom products made to order.
What the CPA guarantees you
The CPA requires that goods be supplied as advertised and be fit for purpose. If Function of Beauty delivers a formula that doesn't match what you ordered, or if the product arrives defective, damaged, or with missing items, you have grounds to request a refund or replacement.
The CPA also grants you a cooling-off period for distance contracts (such as online purchases). You typically have 5 business days to request cancellation after receiving goods, provided you haven't used them substantially. This is crucial leverage if you change your mind shortly after an order arrives.
Your legal position: The CPA puts the burden on Function of Beauty to prove goods are fit for purpose. If they're not, you can cancel and claim a refund.
When to escalate to the national consumer commission
If Function of Beauty refuses to honour your refund or cancellation rights, you can lodge a complaint with the National Consumer Commission (NCC). The NCC handles disputes between consumers and businesses and can compel companies to comply with the CPA.
Tocancel recommends documenting all communication with Function of Beauty (emails, screenshots, order confirmations) so you have evidence if you need to escalate to the NCC.
How to cancel Function of Beauty through their website
Cancelling online through your Function of Beauty account is the fastest and most transparent method available to you.
Step-by-step cancellation process
- Log into your Function of Beauty account using your email and password.
- If you've forgotten your password, click the "Forgot Password" link and reset it via email.
- Access the account from any device with an internet connection.
- Navigate to your account dashboard and find "Manage Subscription" or "Subscriptions".
- This is usually located in your profile settings or account menu.
- Look for a section labelled "Active Subscriptions" or "My Orders".
- Select your active subscription and click "Cancel Subscription".
- Function of Beauty may ask why you're cancelling; this is optional but helpful feedback.
- Read any terms listed before confirming your cancellation request.
- Confirm the cancellation when prompted.
- Function of Beauty will process the cancellation immediately.
- You will see a confirmation message on screen.
- Check your email for a confirmation message within 24 hours.
- Save this confirmation email as proof of cancellation.
- If you don't receive a confirmation within one business day, contact Function of Beauty customer support directly.
Cancelling by email or post
If you prefer not to cancel online, you can contact Function of Beauty directly. Send a clear cancellation request to their customer service team with your full name, email address, and order number.
Function of Beauty's postal address is: 166 Crosby Street, 10th Floor, New York, NY 10012, United States. However, Tocancel advises using email first, as postal mail takes longer and you'll have instant confirmation.
What happens after you cancel
Understanding the timeline after cancellation helps you avoid unexpected charges and manage your expectations.
Your cancellation takes effect immediately
Once you confirm your cancellation online or submit it via email, Function of Beauty stops processing new orders on that subscription. No further charges will be applied to your payment method after the cancellation is processed.
However, if you have an order already in production or dispatched, you may still receive it. Check the status of your current order before cancelling so you know what's coming.
What to do with products already received
If you receive a product after cancelling, you have the right to return it within the cooling-off period (5 business days from receipt). Contact Function of Beauty's returns team with your order number and explain you cancelled the subscription before the order was dispatched.
Keep the product in its original, unused condition and packaging to strengthen your return claim. Tocancel advises taking photographs of the unopened package as evidence.
Refunds and how to claim them
Your refund eligibility depends on when you cancel and whether you've used the product.
Refund eligibility under the CPA
If you cancel within 5 business days of receiving goods and haven't used them, you're entitled to a refund under South Africa's CPA. Function of Beauty must refund you within a reasonable timeframe, typically 10-14 business days after they receive the returned product.
If you've used the product substantially, your refund right is weaker. However, if the formula was defective or didn't match your order, you can still claim a refund regardless of use.
How to request a refund
After cancelling, contact Function of Beauty's returns department with your order number, cancellation confirmation, and reason for the return. Provide clear photos of the unopened product and packaging. Tocancel recommends sending this via email so you have a timestamped record.
Request a return shipping label or address. Some companies refund automatically once they receive your package; others issue refunds after inspection. Ask Function of Beauty for their exact timeline so you know when to expect the money back to your account.
Function of Beauty pricing and subscription options
Understanding the cost structure helps you calculate what you'll save by cancelling and what refunds you might expect.
| Subscription type | Frequency | Typical price (ZAR) | Cancellation impact |
|---|---|---|---|
| Monthly custom formula | Every 30 days | R450-R650 | Stops after cancellation; no future charges |
| Bi-monthly custom formula | Every 60 days | R900-R1,300 | Stops after next scheduled dispatch |
| One-time purchase | No recurring | R500-R700 | No cancellation needed; already paid in full |
| Annual prepaid plan | 12 months | R4,500-R6,500 | May have limited refund options; contact support |
| Gift subscription | Varies | R400-R800 | Recipient can cancel; you cannot unless you're the account owner |
Common mistakes to avoid when cancelling
Many people cancel but then receive unexpected charges or lose track of their refund status. Being aware of these pitfalls puts you firmly in control of the process.
Mistake 1: cancelling without confirming the next order date
If you cancel mid-cycle, Function of Beauty may still dispatch an order that's already in production. Check your account for "Upcoming Orders" or "Scheduled Deliveries" before cancelling so you know what's coming.
If you receive a product you didn't expect after cancelling, you have the right to refuse it or return it under the CPA's cooling-off period.
Mistake 2: not saving your cancellation confirmation
Always screenshot or download your cancellation confirmation email. If a charge appears on your statement later, you'll need proof that you cancelled the subscription.
Forward this confirmation to your bank's fraud team if necessary, and they can dispute the charge on your behalf.
Mistake 3: forgetting to check your refund status
After requesting a return, follow up with Function of Beauty after 10 business days. Ask for a tracking number for your return package and a timeline for when your refund will be processed.
Tocancel advises keeping a simple spreadsheet with the date you cancelled, the date you sent back the product, and the expected refund date. This keeps you accountable and helps you spot delays quickly.
Mistake 4: cancelling the wrong subscription or account
If you have multiple accounts (for example, one for yourself and one for a partner), double-check you're cancelling the correct subscription. Review the email address and order history before confirming cancellation.
If you cancel the wrong subscription by mistake, contact Function of Beauty immediately and ask them to reactivate it. Most companies will do this as a goodwill gesture if you act quickly.
When to contact tocancel for help
Tocancel has helped thousands of consumers cancel subscriptions and claim refunds when companies resist. If Function of Beauty refuses to cancel your subscription, ignores your refund request, or continues charging you after cancellation, Tocancel can guide you through the dispute process step-by-step.
Visit Tocancel.com to document your case and understand your next steps. We break down your rights under South African consumer law and help you escalate to the National Consumer Commission if needed.
When to escalate beyond Function of Beauty
If Function of Beauty doesn't respond to your cancellation or refund request within 10 business days, escalate to the NCC. Tocancel can help you prepare your complaint with evidence and timelines.
The NCC handles cases free of charge and can force Function of Beauty to comply with the CPA. This is your strongest lever if the company ignores you.
Key steps to take right now
Here's a checklist to ensure your cancellation is processed smoothly and you protect yourself against unexpected charges.
| Action | Timeline | Why it matters |
|---|---|---|
| Check your next order date | Before cancelling | Avoid receiving unwanted products |
| Log into your Function of Beauty account | Same day | Fastest cancellation method with instant confirmation |
| Take a screenshot of cancellation confirmation | Immediately after | Proof if a charge appears later |
| Monitor your bank or card statement | Next 5 business days | Spot any unauthorised charges immediately |
| Request a return label (if returning product) | Within 5 days of receipt | Stays within cooling-off period; maximises refund chance |
| Follow up on refund status | After 10 business days | Catch delays early and escalate if needed |
Function of Beauty contact information
If you need to reach Function of Beauty directly to cancel, request a refund, or report a problem, use the contact details below.
Postal address for cancellation and returns
Function of Beauty, 166 Crosby Street, 10th Floor, New York, NY 10012, United States.
Include your full name, email address, order number, and a clear statement that you wish to cancel your subscription. Tocancel advises sending this via email first for speed and confirmation, then following up with postal mail if the company doesn't respond within 5 business days.
How tocancel can help you further
Tocancel is your partner in taking control of your subscriptions. Whether you're cancelling Function of Beauty or any other recurring service, Tocancel has helped thousands of consumers understand their rights, avoid mistakes, and claim refunds when companies resist.
Visit Tocancel.com today to access step-by-step cancellation guides, track your cancellation progress, and escalate disputes to the National Consumer Commission if needed. Your rights are clear under South African law. Tocancel makes claiming them simple.