Cancel Infotracer: Step-by-Step Guide

How to cancel Infotracer and protect your privacy in south africa

What Infotracer is and why you may want to cancel

Infotracer is an online subscription service that compiles people searches, background checks and public record lookups from aggregated data sources. The platform pulls information from both public records and proprietary databases to deliver results to individual users and small businesses across South Africa.

You may have subscribed to Infotracer for personal research, locating individuals, verifying public information or conducting preliminary screening. While the service offers convenient access to consolidated data, it is not a regulated consumer-reporting agency under South African law, which means your rights and protections differ from traditional credit reporting services. If you subscribed impulsively, rarely use the service or have privacy concerns about data aggregation, cancellation is straightforward, and Tocancel is here to guide you through every step.

Who typically uses Infotracer

Individual users access Infotracer for personal investigations, background research or locating contact details. Small business owners sometimes use it for preliminary checks before hiring or entering partnerships. If your circumstances have changed and you no longer need this service, you have every right to cancel without penalty.

How the subscription model works

You create an account, select a subscription tier and pay either a one-time or recurring fee. Access continues until you actively cancel or your subscription expires. The service does not require a credit check or approval process, making signup faster than traditional services but also making cancellation equally important if you change your mind. Understanding your subscription type is your first step toward cancellation.

Your consumer rights in south africa under the law

South African consumer protection law gives you specific rights when dealing with subscription services like Infotracer, and these rights are enforceable through official channels.

The consumer protection act and your cooling-off period

The Consumer Protection Act 68 of 2008 is the primary law protecting you in distance transactions (online purchases). The Act requires that you have a 5 business day cooling-off period from purchase to cancel without penalty, provided you have not received or consumed the service. Your legal position is clear: if Infotracer delivered your search results within that window, you may still have grounds to request a full refund under consumer law.

Most importantly, any automatic renewal must be pre-authorised clearly before the first charge. If Infotracer charged you without explicit written consent to a recurring fee, the National Consumer Commission (NCC) can compel a refund. Save all emails and receipts that show whether you agreed to automatic renewal, as these become critical evidence if you need to escalate your complaint.

Your escalation rights if Infotracer refuses cancellation

If Infotracer refuses to cancel your account or process a refund you believe you are entitled to under the Consumer Protection Act, you can lodge a complaint with the National Consumer Commission. The NCC has the authority to investigate unfair contract terms, hidden charges and deceptive cancellation practices. Contact the NCC at [email protected] or visit their official website to file your complaint.

Additionally, your bank or card issuer can dispute a charge on your behalf if you provide evidence that the service failed to deliver, was fraudulently charged or breached the cooling-off period. This is a powerful backup route if direct negotiation with Infotracer stalls, and it carries significant weight because banks take payment disputes seriously.

Step-by-step cancellation methods for Infotracer

Infotracer offers multiple cancellation routes, and Tocancel recommends starting with the website method for fastest confirmation, then escalating to registered mail if the online option fails or receives no response.

Cancel via the Infotracer website (recommended first step)

This is the quickest route and leaves you with instant confirmation.

1. Log in to your Infotracer account using your registered email and password.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your account settings or subscription management page.
   • Look for a "Manage Subscription" or "Account Settings" option in the main menu.
3. Locate the cancellation option and select "Cancel Subscription" or similar wording.
   • The system may ask you to confirm your reason for cancellation; answer honestly to leave a record of your intent.
4. Review the cancellation confirmation message and take a screenshot or save it as a PDF.
   • This is your proof of cancellation and protects you if Infotracer later claims you never cancelled.
5. Verify that your subscription status changes to "Cancelled" within 24 hours.
   • Check your email for a cancellation confirmation message from Infotracer; if none arrives within 24 hours, contact their support team to escalate.

Cancel via registered mail (when online cancellation fails)

If Infotracer does not allow cancellation through the website or you receive no response within 5 business days, you have the right to cancel in writing via registered mail. This method leaves a formal paper trail and is enforceable under South African postal law.

1. Prepare a formal cancellation letter stating the following details:
   • Your full name, email address and account number (if available).
   • The phrase "I hereby cancel my Infotracer subscription effective immediately" or similar clear language.
   • The date you wish the cancellation to take effect.
   • A request for written confirmation of cancellation within 10 business days.
2. Send your letter via registered mail (with proof of delivery) to the following address:
   • Data Management Department, Infotracer, 227 Lewis Wharf, Cape Town, South Africa.
   • Alternatively, you may address it to: PO Box [insert box number if available], Data Management Department, Infotracer.
3. Retain your proof of delivery slip and a copy of your cancellation letter.
   • These documents are your evidence that you cancelled formally and on time.
4. Wait for written confirmation from Infotracer within 10 business days.
   • If you do not receive confirmation, you can escalate to the NCC with your postal proof and letter copy.

Refunds, billing stops and what happens after cancellation

Understanding what happens to your money and account after you cancel is essential to protecting your financial interests.

When you can claim a refund

You are entitled to a refund if you cancel within the 5 business day cooling-off period and have not consumed the service (or have only minimally used it). If you cancel after the cooling-off period, you may still claim a refund if you can prove that Infotracer charged you without proper consent for automatic renewal, or if the service was fraudulently marketed.

To claim a refund, contact Infotracer support in writing (email or registered mail) and state the following: the reason for the refund request, the date of your original purchase, and the amount charged. Keep copies of all correspondence. If Infotracer refuses, escalate to your bank or the NCC with your evidence; Tocancel strongly recommends this step because refund disputes are among the most common consumer complaints.

When your billing will stop

Once you cancel your subscription, Infotracer must stop charging you immediately (if you cancelled on their website with confirmation) or within 2 business days of receiving your registered mail cancellation. If you notice another charge after cancellation, contact your bank immediately to dispute it as an unauthorised transaction. This is critical: do not assume the charge is a mistake and ignore it.

Your account and data after cancellation

Cancellation does not automatically delete your account or personal data from Infotracer's servers. If you wish to request deletion of your personal data, you have a separate right under the Protection of Personal Information Act (POPIA). Send a formal data deletion request to the same address used for cancellation and ask Infotracer to confirm deletion within 30 days.

Pricing and subscription tiers at Infotracer

Understanding what you are paying for helps clarify whether cancellation is the right choice and supports your refund claim if applicable.

Monthly and annual subscriptions auto-renew unless you cancel, so these are the tiers most commonly associated with unwanted charges. If you hold a premium annual plan, cancellation becomes even more urgent because the annual charge is substantial.

Common mistakes to avoid when cancelling Infotracer

Cancellation should be straightforward, but consumers often make missteps that delay the process or leave them unprotected. Being aware of these traps puts you in control.

Assuming your account is closed when it is only suspended

Many users believe that stopping their use of Infotracer means the subscription has ended. It has not. Infotracer continues to charge you unless you explicitly click "Cancel" on their website or send a formal cancellation letter. Log in periodically to confirm your subscription status reads "Cancelled" rather than "Active" or "Suspended."

Deleting the app without cancelling the subscription

Deleting the Infotracer app from your phone or computer does nothing to your subscription. The app is simply the interface; your account and billing remain active on their servers. You must cancel through the website or via registered mail to stop charges.

Not saving proof of cancellation

Screenshots, PDF copies of confirmation pages and registered mail receipts are your only protection if Infotracer later claims you never cancelled. Without proof, your bank or the NCC has less leverage to dispute charges in your favour. Tocancel always recommends saving proof immediately after any cancellation action.

Ignoring charges after you believe you have cancelled

If a charge appears on your bank statement after you cancelled, act immediately. Contact Infotracer's support team by email within 5 business days and ask for an explanation. If they cannot explain it, file a dispute with your bank. Waiting weeks or months weakens your claim significantly.

Not checking your confirmation email carefully

Infotracer's cancellation confirmation email should state a clear cancellation date and final billing date. If the email says "Pending" or gives no date, your cancellation has not been processed. Reply to that email or contact support to confirm the cancellation is complete.

Steps to take after you cancel Infotracer

Cancellation is only the beginning; your next actions determine whether you stay cancelled and whether you recover any owed refunds.

Monitor your bank account for 30 days

Set a reminder to check your bank statement 5, 10, 20 and 30 days after cancellation. If another charge appears, contact your bank immediately to dispute it as unauthorised. The bank will then demand proof from Infotracer that you authorised the charge; if Infotracer cannot provide it, you get a refund automatically. This is why Tocancel recommends staying vigilant during the first month after cancellation.

File a complaint with the NCC if necessary

If Infotracer refuses to cancel, continues charging you after cancellation or denies your refund request, log a complaint with the National Consumer Commission at [email protected]. Include all evidence: your cancellation request, confirmation (or lack thereof), and proof of charges. The NCC will investigate and can compel Infotracer to refund you and pay a penalty.

Request deletion of your personal data

Send a separate formal request to Infotracer asking them to delete your personal information under POPIA (Protection of Personal Information Act). Use the same mailing address and request confirmation of deletion within 30 days. This protects your privacy and prevents Infotracer from using your data for marketing or other purposes.

When to keep Infotracer versus when to cancel

Cancellation is the right choice for you, but here is a quick comparison to confirm.

How to contact Infotracer to cancel

Tocancel provides you with the official contact details you need to cancel Infotracer effectively, whether online or by post.

Website cancellation (fastest method)

Log in to your Infotracer account and navigate to account settings or subscription management. Click "Cancel Subscription" and follow the on-screen prompts. Save your confirmation screen as a PDF immediately after completion.

Registered mail cancellation (formal method)

Send your cancellation letter via registered mail to:

Data Management Department
Infotracer
227 Lewis Wharf
Cape Town
South Africa

Alternative mailing address (if the above does not deliver):

PO Box [relevant box number]
Data Management Department
Infotracer

Use registered mail (with proof of delivery) to ensure your cancellation is documented and enforceable. Keep your proof of delivery slip and a copy of your letter for your records.

Escalation contacts if cancellation is refused

If Infotracer refuses to cancel or process your refund, contact the National Consumer Commission:

National Consumer Commission (NCC)
Email: [email protected]
Website: www.nccc.org.za

File your complaint with copies of all relevant emails, receipts, cancellation requests and proof of payment. The NCC has the power to compel Infotracer to cancel your account and refund your money.

Your path forward with tocancel

Cancelling Infotracer is a straightforward process when you know your rights and follow the correct steps. The Consumer Protection Act 68 of 2008 is your legal shield, and the National Consumer Commission is your enforcement tool if Infotracer refuses to cooperate. Start with website cancellation for the fastest result, save your confirmation, monitor your bank account for 30 days and escalate to the NCC if charges continue.

Your privacy, time and money matter. Infotracer has no right to charge you without clear consent or to ignore a cancellation request. Tocancel has helped thousands of South African consumers cancel unwanted subscriptions, recover refunds and protect their data from misuse. Take action today using the steps and contact details above, and you will join the thousands of satisfied users who have reclaimed control of their subscriptions through Tocancel's guidance.