Cancel Infotracer: Step-by-Step Guide

How to cancel Infotracer and protect your rights in singapore

What is Infotracer and why you might want to cancel

Infotracer is an online platform that gives you instant access to public records, background checks, and identity verification reports through a web or mobile interface. You pay either per individual report or through a recurring subscription model, and you receive results immediately upon purchase. Because the service is a digital product delivered online, Singapore's consumer protection rules apply differently than they would to physical goods, and understanding your cancellation rights before you commit is essential.

How Infotracer works

When you subscribe to Infotracer, you gain immediate access to their search tools and report generation system. The company offers several pricing structures: a 7-day trial that auto-renews to a monthly subscription, standalone monthly subscriptions, one-time purchases for individual reports, and 24-hour access passes. You perform your searches online and retrieve results instantly. Because you access the service immediately upon payment, Singapore's Consumer Protection (Fair Trading) Act treats this transaction as a digital service already delivered rather than a future product.

Where Infotracer operates

Infotracer is a United States-based company headquartered in Boston, Massachusetts. Although it accepts customers from Singapore and many other countries, the service operates under US regulations and its own terms of service. This matters when you cancel: you will contact their US support team, and any disputes fall under their US-facing policies and procedures. Understanding this jurisdictional detail now helps you know exactly who you are dealing with if problems arise later.

Your consumer rights in singapore for digital services

Singapore's consumer protection framework gives you important rights when you purchase digital services, even when they are delivered immediately and from overseas.

What singapore law says about cancellation

The Consumer Protection (Fair Trading) Act protects you when you buy goods and services in Singapore. For digital services delivered immediately (like Infotracer), you do not automatically receive a 14-day cooling-off period once you have accessed the product. However, you retain core protections under the law: the service must be delivered as described, the company cannot mislead you about its terms, and you have the explicit right to cancel auto-renewal subscriptions before the next billing cycle begins.

If Infotracer fails to deliver the records you paid for, charges you without clear prior consent, or uses misleading or aggressive billing practices, the Consumer Protection (Fair Trading) Act gives you grounds to dispute the charge and demand a refund. The Competition and Consumer Commission of Singapore (CCCS) is your escalation point if Infotracer refuses to cooperate or disputes your complaint. Your legal position is strong: the burden is on the company to prove you agreed to the charges, not on you to prove you did not.

Your auto-renewal rights

Singapore law requires companies to obtain your clear, informed consent before they auto-renew your subscription. Infotracer must make cancellation at least as easy as sign-up, and you have the right to cancel without penalty, hidden fees, or unnecessary delays. If you discover hidden auto-renewal charges on your credit card or bank statement, you can request a refund within a reasonable time (typically within 60 days of the charge). Tocancel recommends you keep all confirmation emails, receipt screenshots, and billing records: these documents prove what you agreed to and what the company actually charged you, which is your strongest evidence if a dispute arises.

Infotracer pricing in singapore

Infotracer prices are published in USD, and your bank or payment processor will convert the amount to SGD at the current exchange rate when you pay.

Plans and costs

Confirm the exact SGD amount at checkout before you complete your payment, as exchange rates change daily. If you see a charge that differs significantly from the USD price listed, contact Infotracer's support team immediately and ask for a detailed explanation of the conversion rate used.

Should you cancel Infotracer?

This section helps you decide whether cancellation is the right choice for your situation.

Reasons to keep your subscription

• You regularly search for background checks or public records and value the speed and convenience
• You are satisfied with the quality and accuracy of the reports you receive
• The monthly cost fits comfortably within your budget
• You have verified that the service is legitimate and your data is being used securely

Reasons to cancel Infotracer

• You did not authorize the trial subscription and it auto-renewed without your clear consent
• You no longer need background checks or public record searches
• The service costs more than you expected, or the monthly charges are adding up
• You are unhappy with the quality of reports or the accuracy of the data
• You have privacy concerns about how Infotracer stores or uses your personal information
• You found a cheaper or better alternative service

How to cancel Infotracer

Infotracer does not publish a direct cancellation link on its website, so you will need to contact the company directly by email or phone to request cancellation of your subscription.

Cancellation methods

1. Email support (recommended)
   • Send an email to the support address listed on the Infotracer website or in your account settings
   • Include your full name, email address associated with your account, and the date you wish to cancel
   • Request written confirmation of your cancellation within 5-7 business days
   • Keep the reply email as proof of cancellation
2. Phone support
   • Call Infotracer's US-based customer service number (listed on their website or in your account)
   • Request cancellation of your subscription effective immediately or at the end of the current billing cycle
   • Ask for a reference number and written confirmation via email
   • Note the date, time, and name of the representative you spoke with
3. Account settings (if available)
   • Log into your Infotracer account on the website or mobile app
   • Navigate to account settings or subscription management
   • Look for a "Cancel subscription" or "Manage billing" option
   • If the option exists, follow the prompts to confirm your cancellation
   • Screenshot or save the confirmation page as proof

Timeline for cancellation

Infotracer should process your cancellation within 1-3 business days of receiving your request. If you cancel before your next billing date, you should not be charged. If you cancel mid-cycle, the company will typically allow you to keep access until the end of the current billing period, then cancel automatically. Confirm with Infotracer in writing whether you will retain access after cancellation, as this varies by subscription plan.

Refunds and chargebacks after cancellation

Your right to a refund depends on when you cancel and the reason for your cancellation request.

When you can request a refund

If you cancel within 7-14 days of your initial purchase and have not used the service significantly, you may be entitled to a refund under Infotracer's own refund policy. However, because Infotracer delivers the service immediately upon purchase, the company may argue that you received what you paid for. Your strongest refund argument exists if: the service did not work as described, you were charged without clear consent, or the trial auto-renewed without your authorization. In these cases, the Consumer Protection (Fair Trading) Act supports your refund request because the company failed to deliver as promised or breached the consent requirement.

How to request a refund

1. Send a detailed email to Infotracer's support address explaining why you believe you deserve a refund
2. Reference the specific charge date, the amount in SGD and USD, and your account email
3. Explain clearly whether you did not authorize the charge, the service did not work, or the terms were misleading
4. Attach screenshots of the charge on your statement and any relevant confirmation emails
5. Request a response within 10 business days

Chargeback as a last resort

If Infotracer refuses to refund you after you have documented your complaint and they have not responded, you can dispute the charge with your bank or credit card company by requesting a chargeback. This tells your financial institution that you did not authorize or receive the charge as described. Provide your bank with all copies of your emails to Infotracer, their responses (or lack of response), and your evidence that the charge was unauthorized or fraudulent. The bank will investigate and typically reverse the charge within 30-90 days if your claim is supported by evidence. Tocancel advises you to use this option only after you have made a good-faith attempt to resolve the issue directly with Infotracer, as chargebacks can result in your account being closed.

Common mistakes when cancelling Infotracer

Many people make cancellation harder than it needs to be because they are unsure of their rights or they follow the wrong procedure. Here are the errors to avoid.

Not requesting written confirmation

If you call Infotracer and request cancellation verbally, write an email immediately after the call summarizing what you discussed and asking for written confirmation. This creates a paper trail. If the company later claims you never cancelled, you have evidence that you requested it.

Cancelling only through your bank

If you simply ask your bank to block charges from Infotracer without notifying Infotracer itself, the company may report the unpaid bill to a debt collection agency or mark your account as delinquent. Always cancel directly with Infotracer, then ask your bank to block future charges if the company continues to bill you after cancellation.

Assuming the trial auto-renewal was authorized

Many people sign up for Infotracer's 7-day trial assuming it will simply expire. The trial auto-renews to a monthly subscription at USD 19.05/month unless you cancel before day 8. If you did not explicitly agree to this auto-renewal, you have grounds to dispute the charge. Do not assume silence equals consent; Infotracer's consent must be clear and affirmative.

Not keeping proof of cancellation

Save every email, screenshot, and reference number related to your cancellation request. If Infotracer charges you again after you cancelled, you will need this evidence to request a refund or dispute the charge with your bank. Tocancel recommends you create a folder on your computer or phone dedicated to this dispute so everything is organized and easy to access.

What to do after you cancel

Cancellation is not complete the moment you submit your request; you must verify that the company has actually stopped charging you.

Monitor your bank statements

Check your credit card or bank statement weekly for 4-6 weeks after your cancellation request. Look for any charges from Infotracer or similar payment processors that may be acting on the company's behalf. If you see an unexpected charge, contact your bank immediately and reference your cancellation confirmation email from Infotracer.

Request account deletion (optional)

If you want Infotracer to delete your personal data, email their support team and request account deletion under Singapore's Personal Data Protection Act. The company should respond within 30 days with confirmation that your data has been removed from their systems. This step is not required for cancellation, but it provides extra privacy protection.

Document the cancellation date

Write down the date you cancelled in a personal record or calendar. If Infotracer charges you 30 days after cancellation, you can point to this date and prove that you cancelled before the next billing cycle began. This documentation strengthens your case if you need to dispute a charge or file a complaint with the CCCS.

Cancellation checklist

Use this checklist to ensure you have completed every step of the cancellation process correctly.

User reviews and experiences

Infotracer has a rating of 4.5 out of 5 stars based on customer feedback. Common positive reviews mention fast report delivery and ease of use. Common complaints focus on unexpected auto-renewal charges, difficulty reaching customer support, and disputes about data accuracy. Tocancel recommends you read recent reviews on third-party sites before you sign up, and if you do encounter billing issues, you now know your rights and have a clear cancellation path.

Compare cancellation difficulty: digital services

Not all digital services make cancellation equally difficult. Here is how Infotracer compares to similar platforms.

Contact information and mailing address

To cancel Infotracer or file a complaint, use the following contact details. Because Infotracer is a US-based company, all cancellation requests must go to their Boston headquarters.

Cancellation and support contact

Email: Contact the support email listed in your Infotracer account settings or on the Infotracer website. Phone: Call the US customer service number provided on the Infotracer website or in your account. Mailing address: Infotracer, Boston, Massachusetts, United States (the exact street address should be confirmed on the Infotracer website before you send written correspondence).

Escalation to singapore's consumer authority

If Infotracer refuses to cancel your subscription or denies your refund request, you can file a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS enforces the Consumer Protection (Fair Trading) Act and has the authority to investigate companies that operate in Singapore, even if they are based overseas. You can file a complaint online at www.cccs.gov.sg or call the CCCS hotline at 1800-6227-987. Tocancel recommends you gather all documentation of your cancellation request and the company's response (or lack of response) before you escalate to the CCCS.

Your next steps: cancel with confidence

You now have the information and the legal backing you need to cancel Infotracer. Your rights are clear under Singapore's Consumer Protection (Fair Trading) Act: the company must stop charging you once you have submitted a valid cancellation request, and they cannot impose hidden fees or delays. If Infotracer refuses to cooperate, the CCCS is ready to investigate on your behalf. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by understanding their rights and taking action. Send your cancellation email or make your phone call today, keep proof of your request, and monitor your statements over the next 4-6 weeks. If you encounter any resistance, refer back to this guide and escalate to the CCCS. You are in control, and Tocancel is here to support your journey toward a subscription-free life.