Cancel My Traits Ai: The Right Way

How to cancel My Traits Ai and stop unwanted charges in south africa

What is My Traits Ai and why south african users cancel

My Traits Ai is an AI-powered platform that analyses your facial images to generate personality insights and ethnicity-related information. The service operates as an auto-renewing subscription accessible through both web and mobile app stores. You sign up for a trial or weekly plan, but many South African users find the service doesn't deliver value-or worse, discover recurring charges continuing long after they've stopped using it.

If you're reading this guide, you're likely frustrated by unexpected charges or struggling to find the cancellation button. Tocancel exists to help you navigate this situation with clarity and confidence. You have rights under South African consumer law, and this guide walks you through every step to exercise them.

How My Traits Ai charges your account

The platform uses auto-renewing billing through third-party payment processors. Your subscription renews automatically at the end of each billing cycle unless you actively cancel it. This is the critical point: simply deleting the app, logging out, or removing your account does not stop charges. You must explicitly cancel the subscription itself to halt billing.

Many South African users discover this the hard way, finding charges on their bank statements weeks after they thought they'd quit the service.

Why cancellation feels deliberately difficult

Users consistently report that the cancellation option is buried deep in account settings, customer support responses are slow, and the process requires multiple steps. Tocancel has documented these friction points so you don't waste hours searching for a help button that barely responds.

Understanding these barriers is your first step to overcoming them-and your legal protection if you need to escalate.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) gives you specific legal protections that apply to digital subscriptions like My Traits Ai, regardless of what the company's terms claim.

What the CPA guarantees for digital services

The CPA requires all suppliers to treat you fairly, avoid misleading marketing, and deliver services that meet reasonable quality standards. While South Africa does not grant a blanket 14-day cooling-off period for digital services (as the EU does), you have the right to cancel and claim a refund if the service was misrepresented, failed to work as advertised, or was not disclosed clearly at purchase.

Your legal position is straightforward: if My Traits Ai charged you for a service that did not perform as promised, or if cancellation terms were hidden or unclear, you have grounds to dispute the charge with your bank or escalate to the National Consumer Commission (NCC).

How to escalate if My Traits Ai refuses your cancellation

If the company ignores your cancellation request or denies a refund unfairly, you have two escalation routes. First, lodge a formal complaint with the National Consumer Commission by visiting www.ncc.org.za or submitting a written complaint with full details of your case, payment receipts, and cancellation attempts.

Second, contact your bank or credit card provider. Under the National Payment System Act, your bank can reverse unauthorised or fraudulent charges-and charges for a service you clearly attempted to cancel may qualify. Document everything: screenshots of the subscription settings, email confirmation of your cancellation request, and bank statements showing the charges.

Keeping meticulous records transforms a vague dispute into a winnable case.

My Traits Ai pricing and what you're actually paying

Understanding the exact costs helps you calculate what refund you're entitled to and whether immediate cancellation is urgent.

Subscription plans available to south african users

At the weekly rate, just four weeks of accidental charges cost you approximately R 1,440-significant money that you should recover if you cancel within a reasonable timeframe. The longer you delay cancellation, the more you lose.

Should you cancel My Traits Ai

Not every subscription deserves to be cancelled immediately-but these scenarios show when cancellation is the right call.

Red flags that signal it's time to go

• You've stopped using the app but charges continue monthly
• The personality insights feel generic or inaccurate
• You found the feature set too limited for the weekly cost
• You were charged without clear consent or prior notification
• Customer support has ignored your help requests

If any of these describe your situation, cancelling now prevents further waste and protects your monthly budget.

When you might want to stay

• You actively use the app weekly and find the insights valuable
• You've just signed up and want to test the full feature set
• You're within the trial period and haven't been charged yet

If none of these apply, moving forward with cancellation is your best option.

How to cancel My Traits Ai step by step

Cancellation happens through your app store account or the web platform's account settings, not directly through My Traits Ai. Follow these clear steps tailored to your device.

Cancel via apple app store (iPhone or iPad)

1. Open the Apple App Store app on your device
   • Tap your profile icon in the top-right corner
   • Tap Subscriptions
2. Find My Traits Ai in the active subscriptions list
   • Tap on it to open the subscription details
3. Tap Cancel Subscription at the bottom
   • Choose your reason for cancelling (optional)
   • Confirm the cancellation
4. Check your email for cancellation confirmation from Apple
   • Your subscription ends at the next renewal date, not immediately

Apple will send you a confirmation email within minutes. Save this email as proof of cancellation for your records.

Cancel via google play store (Android)

1. Open the Google Play Store app and tap your profile icon (top-right)
   • Tap Manage your Google Account
   • Go to the Payments and subscriptions tab
2. Tap Subscriptions
   • Select My Traits Ai from the list
3. Tap Cancel subscription
   • Follow the prompts and confirm
4. Look for a confirmation message on screen and via email
   • Your access continues until the current billing cycle ends

Android confirmations arrive instantly. Screenshoot both the in-app confirmation and your email receipt.

Cancel via web browser (desktop or mobile)

1. Log in to your My Traits Ai account at the official website
   • Navigate to Account Settings or Profile
   • Look for Subscriptions or Billing
2. Find your active subscription in the list
   • Click or tap the cancel option next to it
3. Confirm cancellation and note the date
   • You will receive an email confirming the cancellation
   • Your access ends on the next billing date, not immediately
4. Check your email for confirmation within 1 hour
   • If no email arrives, repeat the process and contact support

Web cancellations sometimes fail silently. If you don't receive confirmation within 60 minutes, try cancelling again via your app store instead.

What happens after you cancel

Cancellation doesn't mean instant account deletion-it means your subscription stops renewing.

Your access after cancellation

Once you cancel, you retain full access to My Traits Ai until the end of your current billing period. If you cancelled mid-cycle, you've already paid for that week or month-you might as well use it. After the billing date passes, your account becomes inactive and you lose access to all features.

You can reactivate your subscription at any time by re-subscribing through your app store or the website, but you will be charged immediately for the new plan.

Requesting a refund for unwanted charges

If you were charged after cancellation, or if you cancelled within 7 days of a charge you want to dispute, Tocancel recommends requesting a refund directly from My Traits Ai first. Email their support team with your cancellation proof and payment receipt, requesting a full refund within 14 days.

If the company refuses or doesn't respond within 10 business days, contact your bank or credit card provider and request a chargeback or reversal. Provide your bank with the following documents:

• Screenshots of your cancellation confirmation
• Email receipt showing the cancellation date
• Bank statement showing the disputed charge
• Any email correspondence with My Traits Ai support

Banks typically process reversals within 5 to 10 business days once you submit your claim.

Common mistakes that trap you in unwanted subscriptions

Many cancellation attempts fail because users skip a crucial step or miss a hidden requirement-but these mistakes are avoidable once you know what to watch for.

Mistake 1: cancelling only the app, not the subscription

Uninstalling My Traits Ai from your phone does nothing to stop charges. The subscription lives in your Apple or Google account, not on the app itself. Your bank will continue debiting your payment method every week or month until you cancel the subscription inside your app store settings.

Always cancel the subscription itself, not just the app.

Mistake 2: not waiting for confirmation emails

Many users assume cancellation is complete when they see an on-screen message, but app stores sometimes delay email confirmations by 30 to 60 minutes. If you don't receive confirmation within 2 hours, assume the cancellation failed and try again. Tocancel strongly recommends waiting for the email receipt before considering the job done.

Screenshot both the on-screen confirmation and your email confirmation for your records.

Mistake 3: cancelling too late in the billing cycle

If you cancel on the day before your renewal date, you will almost certainly be charged one more time before the cancellation takes effect. The only way to avoid this final charge is to cancel at least 3 to 5 days before your billing date. Check your app store subscription details to see the exact renewal date, then set a calendar reminder to cancel at least one week early.

Timing your cancellation at the start of a billing cycle, not the end, saves money.

Mistake 4: ignoring declined payment notifications

If your card is declined at renewal and you don't update your payment method, most platforms will retry the charge after 2 to 7 days. If you don't want the service, update your payment method immediately or contact your bank to formally dispute the charge. Ignoring the problem does not cancel your subscription-it just delays the inevitable charge.

Address payment issues immediately by cancelling the subscription, not by ignoring your bank's warnings.

Tracking your cancellation and protecting your wallet

After cancellation, these steps ensure no surprise charges appear on your statement.

Create a cancellation record checklist

Completing this checklist turns a stressful cancellation into a documented, recoverable process.

Monitor your bank statement for 60 days

Even after successful cancellation, monitor your bank statement closely for the next two billing cycles. If a charge appears after your cancellation date, contact your bank immediately and file a dispute. Tocancel advises keeping all screenshots and emails for at least 90 days after cancellation-this window covers most chargeback and refund processes in South Africa.

Vigilance for the first two months after cancellation prevents silent re-subscriptions or processing errors.

Why people love cancelling with confidence

Real feedback from South African users who've successfully cancelled shows what works.

What users say after cancelling

• "I didn't know I could cancel through Apple settings-I thought I had to email the company. Tocancel made it simple."
• "Got charged after I thought I cancelled. Used the escalation steps to contact the NCC, and my bank reversed the charge within a week."
• "Wish I'd known about the CPA protection earlier. I felt powerless until I read that I actually had rights."
• "My cancellation failed twice before I tried the Google Play method. The third time worked, and I've been charge-free for three months."

These stories show that cancellation is achievable-and that escalation works when the company doesn't cooperate.

Summary comparison: when to cancel vs. when to keep

This table helps you make a final decision about whether My Traits Ai is worth keeping.

If more checkmarks appear in the "Cancel now" column, proceed with the cancellation steps above.

How to contact My Traits Ai if cancellation fails

If you've followed all cancellation steps and no confirmation arrives, or if charges continue after cancellation, contact My Traits Ai directly before escalating to the NCC.

Primary contact methods

Send a formal cancellation request in writing to the company's main headquarters address. Without a public email address or visible support page, Tocancel recommends sending a registered letter or email to their main office requesting cancellation confirmation and a full refund if charges occurred after your cancellation attempt.

Include the following in your message:

• Your full name and account email address
• The date you attempted to cancel (with screenshots)
• Your payment method and last four digits of your card
• All charges you want refunded, with dates
• A clear request for written confirmation of cancellation within 5 business days

Send this via email if an address is available, or submit a formal complaint through their website contact form. Keep a copy of every message you send.

Escalation to the national consumer commission

If My Traits Ai doesn't respond within 10 business days, or if they refuse your cancellation or refund, file a complaint with the National Consumer Commission. Visit www.ncc.org.za and complete their online complaint form, or post a formal letter to:

National Consumer Commission
Cnr Grayston Drive and Crescent Drive
Sandown, Johannesburg 2196
South Africa

Include copies of your cancellation attempts, payment receipts, and all correspondence with the company. The NCC investigates complaints free of charge and can compel the company to refund your money or cancel your subscription.

Final checklist before you cancel

Use this list to ensure you're fully prepared for cancellation.

• You've confirmed your subscription is auto-renewing (not a one-time purchase)
• You've located your subscription in your app store settings or web account
• You know your next billing date and have set a reminder to check your bank statement
• You've taken screenshots of your subscription details before cancelling
• You understand that access continues until the end of the current billing period
• You're ready to screenshot the cancellation confirmation when it appears
• You have contact details for the National Consumer Commission saved

Once you've ticked all these boxes, proceed with cancellation confident that you understand the process and your rights.

Take control of your subscriptions today

My Traits Ai cancellation is straightforward once you know where to look and what legal protections cover you. You are not trapped-you have rights under South African consumer law, clear cancellation pathways through your app store, and escalation routes if the company refuses to cooperate.

Start by choosing your cancellation method above (Apple, Google Play, or web), follow the step-by-step instructions, and save your confirmation. If charges appear after cancellation, escalate to your bank or the National Consumer Commission without hesitation. Your wallet is worth protecting.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover lost money. Whether you need guidance on the cancellation process, help disputing a charge, or clarity on your consumer rights, Tocancel is here to empower your next move. Visit tocancel.com for more guides on cancelling services safely and confidently across South Africa.