Cancel Mytraits: The Right Way

How to cancel Mytraits and protect yourself from hidden charges in south africa

What is Mytraits and why you might want to cancel

Mytraits is a subscription-based artificial intelligence service that delivers personalised insights into your behaviour and personality traits through user inputs and image analysis. The service is operated by Milky Way Entertainment LLC, a company registered in the United States, and you can access it via iOS, Android, or directly through their website at mytraits.ai. If you've subscribed and now want to stop paying, Tocancel is here to walk you through every step so you don't get caught by hidden charges or misleading cancellation processes.

Understanding how Mytraits subscriptions work

When you subscribe to Mytraits, you're signing up for an auto-renewing plan. This means your payment method gets charged automatically on your billing cycle unless you actively cancel before the renewal date. You can purchase directly from Mytraits' website, through Apple's App Store (iOS), or via Google Play (Android). The critical thing to understand is that cancelling on one platform does not cancel your subscription on another, a trap that catches many users.

In South Africa, your credit card or bank account details may be linked to multiple subscription portals simultaneously. If you downloaded the Mytraits app through Google Play, for example, but also signed up directly on the website, you will need to cancel both subscriptions separately. Failing to do so means you could keep paying for a service you no longer use.

Why you might choose to cancel

You might be cancelling because the service didn't meet your expectations, you've found a better alternative, your budget has tightened, or you simply forgot the subscription was active. Whatever your reason, Tocancel wants you to know that cancelling is your right as a consumer, and you should never feel pressured to stay.

Your legal position: South Africa's Consumer Protection Act (CPA), administered by the National Consumer Commission (NCC), protects you throughout this process. You have clear legal grounds to demand a refund if the service was misleading or failed to deliver what was promised.

Your consumer rights and what they mean for you

The Consumer Protection Act gives you specific rights when dealing with subscription services like Mytraits, and knowing these rights empowers you to act confidently.

What the consumer protection act protects

Under South Africa's Consumer Protection Act, you have the right to cancel any subscription service without penalty, provided you do so within a reasonable timeframe. The law also requires companies to provide clear, transparent terms about charges, renewal dates, and cancellation procedures before you pay. If Mytraits has charged you without clear disclosure of how often you would be charged, or if the cancellation process is deliberately hidden or obscured, the company is breaching the CPA.

The National Consumer Commission is the enforcement body responsible for investigating complaints against companies that breach consumer law. If Mytraits refuses to refund you or acknowledge your cancellation request, you can lodge a complaint with the NCC at complaints.ncc.org.za or contact them at 0860 10 27 47 (toll-free). Tocancel recommends documenting every interaction you have with Mytraits-screenshots of charges, emails, app settings-so you have evidence if you need to escalate your complaint.

Your right to a refund

If you cancel your Mytraits subscription, you may be entitled to a refund of the most recent charge, depending on when you cancel relative to your billing date. Many subscription services, including Mytraits, operate a "no refund" policy in their terms of service. However, South African consumer law does not automatically uphold blanket "no refund" clauses if they are unfair or if the service was not delivered as promised.

If you can demonstrate that Mytraits failed to deliver the personalised insights or AI analysis you paid for, or if the service was unavailable for a significant portion of your billing cycle, you have grounds to challenge a refusal to refund. Tocancel advises keeping records of when you used the service, what results you received, and any technical issues you experienced.

How to cancel Mytraits step by step

The method you use to cancel depends on where you subscribed, and you must follow the correct process for each platform to ensure your subscription stops.

Cancelling through the Mytraits website

If you signed up directly on mytraits.ai and pay via credit card or PayPal, follow these steps to cancel your subscription:

1. Visit mytraits.ai and log into your account using your email address and password.
   • If you've forgotten your password, select "Forgot Password" and follow the email link to reset it.
2. Navigate to your account settings or billing section. This is usually found in a dropdown menu or settings icon in the top right corner of the website.
   • Look for options labelled "Account," "Subscriptions," "Billing," or "Payment Methods."
3. Find your active subscription and select the option to "Cancel Subscription" or "Manage Subscription."
   • Mytraits may ask you why you're cancelling or offer you a discounted renewal-you are not obligated to accept any offers.
4. Confirm your cancellation. You should receive an immediate on-screen confirmation and a confirmation email within a few minutes.
   • Save this email and the cancellation confirmation number for your records.
5. Verify your cancellation by logging back into your account 24 hours later and checking that your subscription is listed as "cancelled" or "inactive."
   • If your subscription still shows as active, contact Mytraits support immediately with your confirmation email.

Cancelling your Mytraits subscription through apple app store (iOS)

If you subscribed to Mytraits through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through the Mytraits app itself. Here's how:

1. Open the Apple App Store on your iOS device and tap the profile icon in the bottom right corner.
   • Alternatively, open Settings, scroll to "App Store," and tap your Apple ID at the top.
2. Tap "Subscriptions" to view all your active and expired subscriptions.
   • You will see a list of all apps you are currently subscribed to, with renewal dates.
3. Find Mytraits in the list and tap it to view subscription details.
   • If Mytraits is not listed, your subscription may have already expired or been cancelled.
4. Select "Cancel Subscription" or "Edit Subscription."
   • Apple will ask you to confirm cancellation and may offer you a retention discount-you can decline this.
5. Verify the cancellation by checking that Mytraits no longer appears under your active subscriptions, or that its status shows as "Expires [date]."
   • Your access to Mytraits will continue until the end of your current billing cycle, after which it will be revoked.

Cancelling your Mytraits subscription through google play (Android)

If you subscribed to Mytraits through Google Play on your Android device, follow these steps to cancel:

1. Open the Google Play Store app on your Android phone or tablet and tap the profile icon in the top right corner.
   • Alternatively, tap the menu icon (three horizontal lines) and select "Manage apps and device."
2. Select "Manage" or "Manage Subscriptions" to view all your active subscriptions.
   • Scroll through the list until you find Mytraits.
3. Tap Mytraits to view your subscription details, including the renewal date and amount charged.
   • Google will display the date your next charge is scheduled.
4. Select "Cancel Subscription" at the bottom of the screen.
   • Google may present a screen asking why you're cancelling and offering retention incentives-you are free to ignore these and proceed to cancel.
5. Confirm your cancellation. You should see a message confirming that your subscription has been cancelled and will expire on your next billing date.
   • Save a screenshot of this confirmation for your records.

What to do after you cancel Mytraits

Cancellation is only the first step; you must monitor your accounts and take additional action to protect yourself.

Monitor your bank and card statements

After you cancel, continue checking your bank statements and credit card bills for the next two billing cycles to ensure Mytraits stops charging you. Subscription services sometimes fail to process cancellations immediately, or they may continue to charge due to a technical error. If you see a charge from Mytraits or from Apple or Google after your cancellation date, contact the company immediately and provide your cancellation confirmation number.

South African banks and payment processors are obliged under the National Payment System Act to investigate unauthorised charges within 30 days of your report. If Mytraits continues to charge you after cancellation, you can dispute the transaction with your bank and request a chargeback-your bank will investigate and reverse the charge if the company cannot prove you authorised it.

Request your data and account deletion

Once you've cancelled your subscription, you have the right under South Africa's Protection of Personal Information Act (POPIA) to request that Mytraits delete your personal data and close your account. Send a written request to Mytraits' support email address (found in their Terms of Use at mytraits.ai/terms) asking for complete deletion of your account and all associated data. Keep a copy of this request for your records. The company must respond within 30 days and confirm deletion.

Mytraits pricing and subscription tiers

Understanding Mytraits' pricing structure helps you calculate how much you should have been charged and whether refunds are justified.

Note that Mytraits pricing may vary based on current promotions, your location, and whether you accessed the service through a third-party platform. If you were charged more than the standard price shown above, request an explanation from Mytraits support and ask for a refund of any overcharge.

Common mistakes when cancelling Mytraits

Many people make costly errors during the cancellation process, and it's understandable-subscription platforms design their systems to be deliberately confusing. Here are the pitfalls you must avoid.

Deleting the app without cancelling the subscription

Deleting the Mytraits app from your phone does not cancel your subscription. Many users believe that removing an app stops all charges, but this is a common misconception that costs money. Your subscription remains active on the platform's servers and continues to renew automatically. You must explicitly cancel your subscription through the platform where you bought it before deleting the app. After you've confirmed cancellation, you can delete the app safely.

Cancelling through the wrong platform

If you subscribed through Apple App Store but attempt to cancel through the Mytraits website, your cancellation will not take effect. Your subscription will continue to renew through Apple, and you will keep getting charged. This is one of the most common traps: users subscribe through multiple channels and forget which platform they used. Before you cancel, review your bank statements to identify exactly where the charges are coming from, then cancel through that specific platform.

Not keeping cancellation confirmation

Screenshots and emails prove that you cancelled. Without evidence, Mytraits can claim you never requested cancellation and refuse to refund subsequent charges. Save every confirmation email, take screenshots of cancellation screens, and write down the date and time of your cancellation. If you need to escalate a complaint to the National Consumer Commission or dispute a charge with your bank, this documentation is your strongest lever.

What to do if Mytraits refuses to refund you

If Mytraits continues to charge you after you've cancelled, or refuses to refund charges you believe are unjust, you have legal remedies under South African consumer law.

Escalate your complaint formally

Contact Mytraits' support team in writing (email, not phone or chat) and state clearly that you have cancelled your subscription and request a refund of all charges incurred after your cancellation date. Reference your cancellation confirmation number and attach screenshots as evidence. Give Mytraits 14 days to respond. If they refuse or do not respond, escalate to the National Consumer Commission.

File a complaint with the National Consumer Commission at complaints.ncc.org.za or by calling 0860 10 27 47. Provide your cancellation evidence, bank statements showing unauthorised charges, and Tocancel recommends including a copy of Mytraits' terms and conditions with the relevant clauses highlighted. The NCC will investigate and can order Mytraits to refund you and pay a penalty if the company is found to have breached consumer law.

Dispute charges with your bank

If Mytraits continues to charge your credit card or bank account after cancellation, contact your bank's dispute department and report each unauthorised transaction. Provide your cancellation confirmation email and explain that you cancelled but were charged anyway. Your bank is obliged to investigate within 30 days under the National Payment System Act. If the bank finds in your favour, the charge will be reversed and credited back to your account. In many cases, a single chargeback is enough to prompt Mytraits to stop charging.

Comparison of cancellation methods

The method you use to cancel determines how quickly your subscription stops and what evidence you receive.

Your cancellation checklist

Use this checklist to ensure you've completed every step and protected yourself from future charges.

• Identify where you subscribed (Mytraits website, Apple App Store, or Google Play)
• Log into your account or app and navigate to subscription settings
• Select "Cancel Subscription" and confirm the cancellation
• Save the on-screen confirmation and the confirmation email
• Write down the date, time, and confirmation number
• Check your account 24 hours later to verify the subscription shows as "cancelled"
• Monitor your bank and credit card statements for charges over the next two billing cycles
• Delete the app from your phone (optional, after cancellation is confirmed)
• Request account and data deletion from Mytraits under POPIA
• If you see charges after cancellation, contact your bank within 30 days to dispute

Reviews and user experiences with cancelling Mytraits

Tocancel has reviewed hundreds of cancellation experiences reported by South African users of Mytraits. Common themes emerge: most users cancelled successfully through the app store platforms, but those who subscribed through the website reported difficulty finding the cancellation button and received slow email responses from support. Many users discovered they were subscribed through multiple platforms simultaneously and were not fully refunded until they cancelled all subscriptions. Users consistently praised the process when they had clear cancellation confirmation in writing; those without written proof struggled to dispute continued charges with their banks.

The highest complaints came from users who deleted the app and assumed they had cancelled, only to discover weeks later that they were still being charged. Tocancel has helped thousands of consumers cancel Mytraits successfully and recover overcharges by ensuring they follow the correct platform-specific process and keep written evidence of every step.

Contact Mytraits to cancel or escalate complaints

If you cannot cancel through the app or website, or if you need to escalate a complaint, contact Mytraits directly using the information below.

Company: Milky Way Entertainment LLC

Service: Mytraits (mytraits.ai)

Support email: See your account email or visit mytraits.ai/terms for contact details

Mailing address: Milky Way Entertainment LLC, registered address available in the Terms of Use at mytraits.ai/terms

For escalation in South Africa: National Consumer Commission, complaints.ncc.org.za or 0860 10 27 47

When you contact Mytraits, always email rather than phone or chat. Email creates a written record that protects you in disputes. State clearly that you have cancelled and request confirmation in writing. Include screenshots of all charges, your cancellation confirmation, and the date you cancelled. Give them 14 days to respond; if they refuse or ignore you, Tocancel recommends filing a complaint with the National Consumer Commission immediately.

Cancelling a subscription should be as easy as signing up, and South African consumer law ensures you have the power to cancel without penalty. By following the platform-specific steps in this guide, keeping cancellation confirmation, and monitoring your statements, you protect yourself from unwanted charges. Tocancel is here to ensure every consumer knows their rights and can take confident action.