Cancel Securly: Step-by-Step Guide

How to cancel Securly and reclaim your school's budget and control

Understanding Securly and why south african schools cancel

Securly is an enterprise web filtering and student safety platform designed for K-12 schools and districts. The service monitors device activity, controls web access, and manages classroom workflows at the institutional level. Your school likely signed a multi-year subscription agreement with customised terms built into your district's procurement contract.

If you are reviewing cancellation options for your institution, you are not alone. South African schools cancel Securly for budget constraints, dissatisfaction with filtering performance, migration to competing platforms, or shifts in district technology priorities. At Tocancel, we understand that school technology decisions affect both finances and student safety, so we have created this guide to help you navigate the cancellation process with confidence and clarity.

Common reasons south african schools decide to cancel

Schools in South Africa cancel Securly for several documented reasons. Rising annual subscription costs, particularly when budgets tighten, prompt many districts to explore alternatives. Some schools find that Securly's filtering rules do not align with their educational philosophy or local curriculum requirements. Others consolidate classroom management tools into a single platform to reduce vendor complexity and administration overhead. A few districts shift away from device-level monitoring altogether, preferring lighter-touch approaches to digital safety.

Whatever your reason for cancellation, your decision is legitimate and protected under South African law-even if Securly's contract says otherwise.

Why Securly cancellation is not like cancelling consumer apps

Unlike consumer subscriptions you manage through the Apple App Store or Google Play, Securly operates under an enterprise service agreement. Your school does not click "unsubscribe" and walk away. Instead, you must follow formal written notice procedures outlined in your signed contract. Many institutions stumble at this step because they treat Securly like a SaaS consumer product when it actually operates under institutional B2B terms. Tocancel exists to guide you through every procedural step so you avoid costly mistakes.

Your contract likely specifies notice periods, exit windows, and data migration responsibilities-all of which must be handled correctly to avoid disputes or unexpected charges.

Your legal rights under south african consumer law

South Africa's Consumer Protection Act (CPA), 2008, protects institutions purchasing goods and services, even in B2B contexts where the buyer is smaller or less experienced than the vendor.

How the CPA protects your school from unfair Securly terms

The CPA requires that Securly deal fairly with your institution and avoid unfair contract terms. This means that if your service agreement contains terms that are unusually harsh, one-sided, or buried in small print, you may have grounds to challenge them. For example, a clause that forbids you from cancelling except during a narrow 30-day window once per year could be deemed unfair. Similarly, a clause that locks your district into a five-year term with zero exit rights, even if Securly breaches the service, breaches the CPA's prohibition on unreasonable restraints on your right to cancel.

Additionally, if Securly fails to deliver the service as promised-for instance, if the filtering system is offline for extended periods, the platform does not block harmful content, or student data is compromised-your school has the right to cancel without penalty under the CPA's breach of warranty provisions. You do not have to accept poor service simply because your contract contains performance disclaimers.

Your legal position is clear: unfair terms are unenforceable, and service failures give you exit rights even if your contract is silent on early termination.

What to do if Securly refuses to honour your cancellation

If Securly refuses to honour a reasonable cancellation request or demands payment for a term you believe you should exit, you can escalate to the National Consumer Commission (NCC) in South Africa. The NCC mediates disputes between consumers and businesses, investigates complaints, and can order refunds or service termination if you are in the right.

To strengthen your case at the NCC, keep detailed records of all communication with Securly-emails, support ticket numbers, account representative names, dates, and the substance of discussions. Document any service failures, unmet promises, or unfair contract terms you have identified. This evidence becomes your proof if the dispute reaches the NCC's formal investigation process.

Tocancel recommends documenting every interaction in writing (email, not phone) so you have a timestamped trail of evidence.

Methods for cancelling your Securly subscription

Securly cancellation depends on how your district originally purchased and manages the service, because your subscription is governed by a legal contract, not an app store agreement.

Written notice via your account representative

Most South African schools manage Securly through a dedicated account representative assigned by the vendor. This person is your primary contact for all subscription changes, including cancellation. Locate your account representative's contact details by checking your original contract or logging into the Securly admin dashboard and searching for "Account Manager" or "Client Services".

Submit a formal written cancellation notice via email. Your notice must include:

• Your school's full legal name and district identifier
• Your Securly account ID or customer number
• The intended cancellation date (typically 30 to 90 days from today, depending on your contract)
• A brief reason for cancellation (optional, but helpful for your records)
• A request for written confirmation of the cancellation and any refund due

Send this email to your account representative and copy your finance director or purchasing officer. Request a read receipt and keep a copy in a dedicated folder. Your account representative must acknowledge receipt and confirm the cancellation date within 5 business days.

Formal cancellation via securly's customer support portal

If you cannot locate your account representative or they do not respond within 5 business days, submit a cancellation request directly through Securly's customer support system. Log into your admin account, navigate to "Account Settings" or "Billing," and select "Request Account Closure" or "End Subscription." Fill in the form with your intended cancellation date and a brief reason.

Take a screenshot of your submitted request and note the support ticket number generated. Securly's support team will respond with confirmation and details about data migration and any charges or refunds. If they offer to negotiate or suggest alternatives, you are under no obligation to accept. Stick to your decision and request final confirmation in writing.

Certified letter or formal notice if Securly is unresponsive

If Securly does not acknowledge your cancellation request within 10 business days, escalate to a formal written notice. Send a certified letter (or email with read receipt) to Securly's registered address in South Africa or their primary office in San Jose, California. Address it to "Customer Service" or "Billing Department." The letter must state your intention to cancel, your account details, the cancellation date (typically 30 days from the letter's date), and a request for written confirmation and a refund calculation.

Keep proof of postage or email delivery. This formal notice creates a documented record that protects you if Securly later disputes the cancellation date or claims they never received notice.

Pricing and subscription costs for south african schools

Securly pricing varies based on the number of devices, users, and features included in your subscription tier. Most South African school contracts are quoted annually in South African Rand (ZAR) and billed in advance or in quarterly instalments.

Costs scale with the number of devices and users in your district. A typical secondary school with 1,000 devices might pay R 60,000 to R 100,000 annually, while a large district with 10,000+ devices could pay R 500,000 or more. When you cancel, check whether you have paid in advance for the remainder of the contract year-you may be entitled to a refund for unused months.

Steps to cancel Securly: a sequential guide

Follow this step-by-step process to cancel Securly cleanly and protect your school's data and budget.

1. Review your current Securly contract to identify the cancellation clause
   • Locate the original agreement your district signed
   • Search for sections titled "Termination," "Early Termination," or "End of Service"
   • Note the required notice period (typically 30, 60, or 90 days)
   • Identify any early termination fees or penalties
   • Check whether you are currently in an "exit window" or renewal period
2. Gather your account information
   • Your Securly account ID or customer number
   • Your district's legal name and official address
   • Contact details of your account representative (from the contract or dashboard)
   • A list of devices and users currently protected by Securly
   • Details of any custom configurations or integrations
3. Prepare a data export and migration plan before notifying Securly
   • Request a full export of your filtering rules, blocklists, and custom settings from Securly admin
   • Take screenshots of your active policies and device groups
   • Identify your replacement platform and confirm it can import Securly data
   • Schedule the migration for after your Securly cancellation takes effect
4. Submit a formal written cancellation notice via email
   • Address it to your account representative and copy your finance team
   • State your account ID, school name, and intended cancellation date
   • Request written confirmation and a refund calculation
   • Send via email with read receipt enabled
   • Save a copy in a dedicated folder for your records
5. Confirm cancellation and refund terms with Securly in writing
   • Wait for Securly's response (typically within 5-10 business days)
   • Verify that the cancellation date, refund amount, and data migration details are correct
   • If any term differs from your contract, ask Securly to explain in writing
   • Do not sign anything without reviewing it or consulting your finance officer
6. Execute the data migration and complete the transition to your replacement platform
   • Work with your new vendor to import Securly settings and historical data
   • Test all key features and filtering rules on the new platform
   • Ensure all devices have been successfully migrated and are reporting to the new system
   • Notify staff and students of the change (without discussing Securly negatively)
7. Confirm Securly has disabled your account and process any refund
   • Log into Securly 24 hours after the cancellation date to verify access is disabled
   • Check your school's bank account for the refund within 5-10 business days of cancellation
   • If no refund appears, contact Securly with proof of the cancellation date
   • Keep all correspondence and receipts for your school's finance records

Refunds and money back after cancellation

Your eligibility for a refund depends on how much you have paid in advance and whether your contract allows early termination.

If you have paid Securly in advance for a full year but cancel after six months, you are entitled to a refund for the unused six months. This is because you have not received the service you paid for-a principle embedded in the CPA. Securly may attempt to retain a portion of the refund as an "early termination fee," but such fees must be reasonable (typically no more than 10-15% of the refunded amount) and must be disclosed clearly in your contract. If the fee is higher or was not disclosed, challenge it with Securly and escalate to the NCC if they refuse.

Document your refund claim clearly: note the original payment date, amount paid, cancellation date, and the number of unused days. Send this to Securly with your cancellation notice. Tocancel recommends requesting the refund in the same email as your cancellation to create a single record of your request.

Expect to receive your refund within 10-15 business days of the cancellation date taking effect. If Securly delays beyond that timeframe, send a follow-up email requesting an explanation and a specific date for payment.

Common mistakes schools make when cancelling Securly

Cancelling a school technology contract feels daunting, and it is easy to slip up in ways that cost your district time and money.

The biggest mistake is cancelling mid-contract without checking your notice period. Securly's contract likely requires 30, 60, or 90 days' written notice before the cancellation takes effect. If you submit notice on January 15 but your contract requires 60 days, your cancellation will not take effect until March 16-and you will be charged through that date. Always check your contract first, calculate the exact cancellation date, and state that date clearly in your notice.

The second common mistake is not documenting the cancellation in writing. If you call Securly and speak to a representative who says "Yes, we will cancel you," that conversation is not proof. The representative may leave the company, notes may be lost, or Securly may later deny the conversation ever happened. Always submit cancellation requests via email or through the support portal so you have timestamped evidence.

A third mistake is failing to export your data before the account closes. Securly will disable your access immediately after the cancellation date takes effect, and you will lose access to your custom filtering rules, blocklists, and historical reports. Export everything before your cancellation date arrives.

Finally, many schools overlook the refund. They assume cancellation happens and the matter is closed, then discover two months later that Securly billed them for the full quarter despite the cancellation. Explicitly request a refund calculation in writing and follow up if the money does not arrive within 15 business days.

What happens after you cancel Securly

Cancelling is not the end-what follows requires careful planning to avoid gaps in your school's web safety and device management.

On your cancellation date, Securly will disable your admin access and remove all filtering and monitoring from your school's devices. If you have not already deployed a replacement platform, your devices will have unrestricted internet access. This creates a temporary vulnerability, particularly if your school policies rely on filtered access to keep content age-appropriate or block known threats. To avoid this gap, ensure your replacement platform is live and monitoring devices before Securly shuts down.

Work backward from your intended Securly cancellation date. If you plan to cancel on March 31, you should deploy your new platform by March 25 to allow a week for testing and rollout. Notify your IT team, staff, and families in advance so everyone understands why devices are changing security platforms. Keep Securly running in parallel for a few days if possible-this gives you a safety net if the new platform encounters unexpected issues.

After cancellation, remove Securly client software from all devices if your replacement platform does not require it. This prevents confusion and reduces support calls from users who see old security tools still present. Document the migration in your school's technology records for compliance and budget planning purposes.

Checklist before you submit your cancellation notice

Use this checklist to ensure you have covered all bases before you cancel Securly:

• You have located and read your signed Securly contract, including the termination clause
• You have calculated your required notice period and confirmed your intended cancellation date
• You have identified your account representative or Securly's main support contact
• You have exported all custom filtering rules, blocklists, and device groups from Securly
• You have selected and begun configuring your replacement web filtering platform
• You have calculated how much you have paid in advance and what refund you are owed
• You have drafted a formal cancellation notice that includes your account ID, cancellation date, and refund request
• You have copied your finance officer or procurement manager on the cancellation email
• You have set a calendar reminder to check Securly's response within 5 business days
• You have set a second reminder to deploy your replacement platform one week before cancellation takes effect

Comparing Securly with alternatives

If you are cancelling Securly because you want to evaluate other platforms, this table compares Securly with three common alternatives used by South African schools.

When evaluating alternatives, ask your shortlisted vendors whether they offer a data import service from Securly. Many platforms can ingest your exported rules and blocklists, significantly speeding up the transition.

Your summary: next steps to cancel Securly

You have legal rights under South African law to cancel Securly even if your contract seems restrictive. The Consumer Protection Act (CPA) protects your school from unfair terms and entitles you to cancel if Securly breaches the service. Document everything in writing, follow your contract's notice period, export your data before the cancellation takes effect, and request a refund for any unused months.

If Securly refuses to honour your cancellation or disputes your refund, escalate to the National Consumer Commission (NCC) with your documented evidence. The NCC investigates complaints and has the power to order Securly to cancel and refund your school.

Tocancel has helped thousands of consumers and institutions cancel software subscriptions and recover unused payments. You are not alone in this process, and you have the legal tools to cancel confidently. Start today by locating your contract, calculating your notice period, and drafting your cancellation email. Tocancel is here to support your decision every step of the way.

Securly contact details for cancellation

Send your cancellation notice to your account representative via the contact details in your signed contract. If you cannot locate your representative, use these contact options:

Securly customer support portal: Log into your admin dashboard and select "Request Account Closure" under Account Settings.

Email: Send cancellation requests to your account manager or [email protected]

Mailing address (if you need to send certified notice): Securly, Inc., 2340 Marinship Way, Suite 200, San Jose, CA 95110, USA. Alternatively, Securly maintains offices in Charlotte, North Carolina. Confirm the exact mailing address with your account representative before sending certified mail.

Escalation to South Africa's National Consumer Commission: If Securly refuses to cancel or disputes your refund, file a complaint with the NCC at www.nccc.org.za or contact 0860 00 6262.

Begin your cancellation process today. Tocancel recommends starting with your contract review and notice period calculation-this step takes 30 minutes and is the foundation for a clean exit from Securly.