Cancel Securly: The Right Way

How to cancel Securly and protect your school's data in singapore

Understanding Securly and why schools adopt it

Securly is a U.S.-based online safety platform designed for schools and districts to manage web filtering, device access, and student safeguarding across K-12 networks. Your institution likely uses Securly to monitor classroom activity, block unsuitable content, and alert staff to potential student welfare concerns. This makes understanding your contract terms essential before you decide to cancel.

The platform operates through enterprise licensing agreements with schools or districts, though Securly also offers Securly Home, a consumer app available on the Apple App Store and Google Play for individual parents. The cancellation process differs significantly depending on whether your school holds an enterprise licence or you are cancelling a personal subscription.

Core features and how schools use Securly

Securly's main modules include web filtering (blocking unsuitable sites), classroom management (controlling device use during lessons), and monitoring and alerting (flagging concerning student behaviour). Your school typically pays based on the number of student accounts, devices, modules selected, and contract length. Pricing in Singapore is customised per institution and not published publicly, which means you cannot cancel effectively without reviewing your specific Service Agreement.

That agreement contains the termination clauses, notice periods, and refund eligibility that legally bind your school. Without understanding these terms, you risk paying early termination fees or being locked into an unwanted extension.

Why singapore schools choose to cancel Securly

Schools cancel Securly for several reasons: switching to a competing platform, budget constraints, staff concerns about student privacy, or dissatisfaction with filtering accuracy or support responsiveness. Some institutions find the monitoring functions invasive or the alerts unreliable. Whatever your reason, documenting it in writing as part of your cancellation notice strengthens your position if disputes arise.

Your consumer rights when cancelling Securly

Singapore's Consumer Protection (Fair Trading) Act protects your school's interests when you contract with service providers, including software vendors. Understanding your legal leverage before you cancel ensures you exercise your rights effectively.

What the consumer protection (Fair trading) act covers

This law prohibits unfair contract terms, hidden charges, and misleading representations about services. If Securly's contract contains unfair termination penalties, vague data deletion terms, or locks you into unreasonably long notice periods without reciprocal benefit, you may challenge those clauses under this Act.

The Act also requires that suppliers provide transparent information about cancellation rights. If Securly has not clearly disclosed the notice period, termination process, or refund eligibility, your school has grounds to dispute their enforcement of restrictive terms. Your legal position is stronger when the company fails to provide clear cancellation information upfront.

Your right to cancel and the notice period

Most enterprise software agreements allow termination for convenience with written notice. Securly's standard terms typically require 30 days' written notice, but your signed contract may specify a different period. Check your Service Agreement before submitting any notice to avoid surprises.

If Securly refuses to cancel after you have given proper notice, escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS) for mediation or investigation. Keep all email correspondence and contract copies as evidence.

How to cancel Securly by platform

Your cancellation process depends entirely on whether your school holds an enterprise licence or you are an individual subscriber to Securly Home. Follow the correct path for your situation.

Cancelling an enterprise licence (schools and districts)

Enterprise customers must follow a formal written cancellation process. This is not automated-you must take deliberate action and maintain proof of delivery.

1. Locate your signed Service Agreement and Standard Terms and Conditions
   • Request these documents from your school's IT manager or procurement team if you do not have copies.
   • Search your email inbox for the original contract and any renewal notices.
   • Review the "Termination" or "Cancellation" section for notice period requirements and any penalties.
2. Calculate your notice date
   • If your contract requires 30 days' notice, count 30 calendar days from the date you submit your cancellation letter.
   • Note your contract renewal date-cancelling before renewal often avoids additional charges.
   • Confirm the effective cancellation date in writing with Securly to prevent disputes.
3. Prepare your written cancellation notice
   • Address the letter to Securly's U.S. headquarters (provided below) unless your contract specifies a different address.
   • Include your school name, account number, principal contact, and the requested cancellation date.
   • State "Please cancel our Securly enterprise licence effective [date]" clearly.
   • Reference your Service Agreement number and contract start date.
   • Request written confirmation of cancellation and the date services will cease.
4. Submit your cancellation via registered mail or email with read receipt
   • Send to the address listed in your contract or the Securly headquarters address in the final section.
   • Use email with a delivery receipt or certified post to create a timestamped record of submission.
   • Retain screenshots of email read receipts as proof of delivery.
   • Do not rely on phone calls alone-written notice is legally required.
5. Request data export and deletion confirmation
   • Ask Securly in writing to export all school data (monitoring logs, alerts, student records) to your school's secure system.
   • Request written confirmation that all personal student data will be deleted within a specified timeframe (typically 30 days after cancellation).
   • Verify that Securly's data handling aligns with Singapore's Personal Data Protection Act (PDPA) requirements.
6. Follow up after 14 days if you receive no acknowledgement
   • If Securly does not confirm receipt, send a follow-up email and contact them via their support portal.
   • If they still do not respond, file a complaint with CASE or CCCS with your submission evidence.
   • Tocancel recommends escalating only after you have made a documented good-faith attempt to reach Securly.

Cancelling Securly home (individual app users)

If you or your family uses the Securly Home app on an iOS or Android device, the cancellation process is simpler but still requires proof of submission.

1. Open the Securly Home app and navigate to Account Settings or Subscriptions
   • Tap your profile icon or menu.
   • Select "Subscription" or "Billing."
   • Review your current plan and next billing date.
2. Cancel via the app store (Apple App Store or Google Play)
   • On iOS: Go to Settings, tap your name, select Subscriptions, find Securly Home, and tap "Cancel Subscription."
   • On Android: Open Google Play Store, go to your account, select Subscriptions, choose Securly Home, and tap "Cancel Subscription."
   • Confirm the cancellation and note the effective date.
3. Verify cancellation in your email
   • Check your email for a cancellation confirmation from Apple or Google within 24 hours.
   • Take a screenshot as proof.
   • Your Securly Home access will cease at the end of your billing cycle, not immediately.
4. Delete the app from your device (optional but recommended)
   • Long-press the Securly Home app icon.
   • Select "Remove App" or "Uninstall."
   • Confirm the deletion.

Refunds and charges after cancellation

Your refund eligibility depends on your contract terms and the reason for cancellation. Enterprise clients must review their Service Agreement for refund provisions; consumer app users have stronger protections under app store rules.

Enterprise licence refunds

Most Securly enterprise contracts are non-refundable unless you cancel within a grace period (often 14-30 days from contract signing). If you cancel mid-contract, you typically forfeit unused service fees unless your agreement explicitly permits pro-rata refunds. Check your contract's "Refund" or "Payment Terms" section.

If Securly charges you after your cancellation effective date, immediately dispute the charge with your bank or payment provider and send Securly a written demand for reversal with your cancellation notice as proof.

Securly home app refunds

If you cancel an active Securly Home subscription within 14 days of purchase via Apple App Store, you may be eligible for a refund under Apple's refund policy. Request a refund directly through the App Store or contact Apple Support. Google Play refunds are granted within 48 hours of purchase if you request cancellation promptly.

After 14 days, refunds are discretionary. File a refund request with the app store anyway-include a brief explanation if you cancelled due to a billing error or service failure.

Securly pricing and contract terms in singapore

Securly does not publish Singapore pricing publicly because enterprise contracts are customised. The table below outlines typical pricing structures based on institutional size and module selection.

Your actual cost depends on your school's size, selected modules, and negotiated discount. Request a quote from your Securly account manager to confirm your renewal cost before deciding to cancel.

What happens after you cancel Securly

Cancellation does not end instantly. You typically retain access until the end of your notice period or billing cycle, and your responsibilities shift during this transition.

During the notice period

Your school maintains full access to Securly until the effective cancellation date. You can still view monitoring logs, access alerts, and manage student accounts. Use this time to export any historical data your school needs to retain for compliance or safeguarding records.

Inform your IT team and teaching staff of the cancellation date so they understand when Securly services will end. Prepare an alternative safety solution (competing platform or manual monitoring process) to be in place on your cancellation effective date.

After cancellation effective date

Securly will disable your account access, and the platform will no longer block or monitor traffic on your school network. You lose web filtering, classroom management, and monitoring features immediately. If you have not migrated to an alternative solution, your school's digital safety coverage ends.

Securly is required under Singapore's Personal Data Protection Act (PDPA) to delete all personal student data within 30 days of cancellation. Follow up with a written request for deletion confirmation if Securly does not send written notification of data deletion automatically.

Check your school's network and devices to confirm that Securly agents have been uninstalled. Some devices may require manual removal if Securly's system uninstall is incomplete.

Common cancellation mistakes and how to avoid them

Cancelling software can feel daunting, but small oversights often lead to unexpected charges or service disruptions. Here are pitfalls Tocancel has seen schools face repeatedly.

Mistake 1: submitting cancellation without proof of delivery

Many schools send a cancellation email without requesting a read receipt and later face disputes when Securly claims they never received it. Always send via registered mail or email with delivery and read confirmation. Keep screenshots and postal receipts.

Mistake 2: missing the notice period deadline

If your contract requires 30 days' notice and you submit cancellation 10 days before renewal, you often get locked into another renewal cycle. Calculate your deadline carefully and submit notice well before your contract anniversary.

Mistake 3: cancelling the app without cancelling the subscription

Deleting Securly Home from your device does not stop billing. You must cancel the subscription via the Apple App Store or Google Play, not just delete the app. Otherwise, charges continue monthly.

Mistake 4: failing to request data export before cancellation

Securly will delete all your school's monitoring logs and alerts after cancellation. If your school needs historical data for safeguarding investigations or compliance, request export before the effective date. After cancellation, data recovery is extremely difficult and may incur recovery fees.

Mistake 5: not escalating to CASE if Securly ignores your notice

If Securly refuses to honour your cancellation after 30 days' written notice, do not simply accept ongoing charges. File a formal complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Tocancel recommends documenting every communication attempt first.

Cancellation checklist for Securly

Use this checklist to ensure you have completed every step before and after cancellation.

Complete steps 1-3 at least 45 days before your contract renewal to allow time for escalation if Securly disputes your notice.

Switching to alternative online safety platforms

If you are cancelling Securly because you want a different solution, Tocancel recommends evaluating alternatives during your notice period so you can transition seamlessly on your cancellation effective date.

Request trials from competing vendors before your Securly cancellation effective date. Plan your migration carefully to avoid gaps in network safety coverage.

How tocancel can help you cancel Securly

Tocancel is a consumer-rights platform dedicated to helping schools, families, and individuals cancel unwanted subscriptions and enforce their cancellation rights. We guide you through every step of the Securly cancellation process, help you interpret your contract terms, and escalate disputes if companies ignore your notices.

Tocancel has helped thousands of consumers and institutions cancel services like Securly, recover overcharged fees, and understand their legal protections under Singapore's Consumer Protection (Fair Trading) Act. When Securly or any other vendor refuses to honour your cancellation, Tocancel provides templates, escalation strategies, and enforcement information so you can resolve the dispute confidently.

Visit Tocancel.com to access cancellation guides for other education platforms, subscription services, and software vendors. Use our templates to draft your Securly cancellation letter, and contact our team for guidance if Securly contests your notice or continues billing after your effective cancellation date.

Where to submit your Securly cancellation notice

Send your written cancellation notice to Securly's U.S. headquarters. Because Securly has no publicly listed Singapore office, all formal notices should be directed to the address below unless your Service Agreement specifies otherwise.

Securly Inc. (U.S. Headquarters)
[Confirm current registered address via Securly's website or your contract before submitting-this address may change.]

Alternatively, contact Securly via:

• Email: Use your account support email (check your contract or previous Securly emails for the dedicated account manager address). Request a cancellation confirmation within 5 business days.
• Support Portal: Log in to your Securly admin dashboard and submit a cancellation request through the support ticket system. Take a screenshot of the submission.
• Registered Post: Send your notice via Singapore Post registered mail to create a timestamped delivery record.

If you receive a response delaying cancellation or imposing unexpected fees, escalate immediately to CASE (www.case.org.sg) or the CCCS (www.cccs.gov.sg) with your contract, cancellation notice, and Securly's refusal as evidence.

Tocancel is here to support you through every stage of your Securly cancellation and to protect your school's rights under Singapore law. Thousands of schools have successfully cancelled Securly with our guidance. You can do the same.