Cancel Apollo: Step-by-Step Guide

How to cancel Apollo subscription in the UAE: protect your rights and get your refund

Why you should cancel Apollo and what this means for your rights

Apollo serves two distinct audiences in the UAE. If you use Apollo Graph, you're working with a GraphQL SaaS platform built for developers building and managing APIs. If you hold an Apollo 24|7 membership, you're accessing healthcare diagnostics, virtual consultations, and medical product delivery. Whichever Apollo service you subscribed to, you have consumer rights that protect your cancellation request and refund eligibility under UAE law.

You're cancelling for a reason: perhaps the service no longer fits your workflow, costs have become prohibitive, or you've found a better alternative. Whatever your situation, you deserve a clear, friction-free path to end your subscription. At Tocancel, we help thousands of subscribers in the UAE navigate cancellations every month, and we've consolidated the official methods, refund timelines, and your legal protections into one actionable guide.

Why cancellation timing matters more than you think

The UAE Consumer Protection Law (Federal Law No. 24 of 2006, amended) gives you a 14-day cooling-off period from the date of purchase to cancel distance contracts (online subscriptions) without penalty, provided the service has not yet started. After this window closes, Apollo is under no legal obligation to refund you unless the service fails to deliver or breaches your contract. This means your first 14 days are critical-mark your calendar on day one.

Tocancel's mission is to ensure you understand this timeline and act within it, so you don't lose refund eligibility by accident.

What happens if Apollo refuses your cancellation request

If Apollo denies your valid cancellation claim or ignores your request, you have recourse. The UAE Consumer Protection Authority (ADCCPA, also known as the Department of Consumer Protection under the Abu Dhabi Municipality) is your enforcement body. You can file a formal complaint if Apollo breaches the Consumer Protection Law or fails to honour your legal right to cancel.

Your legal position: you can cancel Apollo within 14 days of purchase for distance contracts, receive written confirmation of your cancellation, and escalate to ADCCPA if the company refuses without valid legal grounds.

Your consumer rights under UAE law explained in plain language

This section breaks down the specific protections UAE law gives you when you cancel Apollo, and how to enforce them.

The 14-day cooling-off period for online subscriptions

When you purchase Apollo online (whether Apollo Graph or Apollo 24|7), you enter into a distance contract. UAE law grants you the automatic right to cancel within 14 calendar days from the date you purchase, without providing a reason and without penalty. This applies as long as the service has not been delivered or used before you submit your cancellation request.

However, Apollo's own terms of service may specify a shorter cancellation window for certain services-for example, Apollo 24|7 diagnostics or consultations might have a 7-day window. If Apollo's terms disclose a shorter period upfront, that shorter period takes precedence. Always check your purchase confirmation email immediately to identify your specific deadline.

The 14-day window starts from the moment you complete your purchase, not from the moment you receive an invoice or confirmation.

Refunds after the 14-day window: what the law requires

Once you pass 14 days, Apollo is not legally required to refund your subscription payment under the cooling-off rule. However, you still retain the right to cancel the service going forward-you simply forfeit the refund for the period already paid. The only exceptions are service non-delivery, technical failure, or material breach of Apollo's contract with you.

In practice, this means if Apollo failed to provide access to Apollo Graph for three consecutive days, or if Apollo 24|7 cancelled an appointment without cause, you may have grounds for a refund claim even after 14 days. Document these failures and contact Apollo support immediately.

Your right to written confirmation and record-keeping

Apollo must provide you with written confirmation of your cancellation request within a reasonable timeframe-typically 5 to 10 business days. You have the absolute right to receive this in writing, usually by email. Similarly, if Apollo grants you a refund, you have the right to written confirmation of the refund amount, the refund method, and the timeline for processing.

Keep every email, screenshot, support ticket reference number, and confirmation. These form your evidence trail if you later need to escalate to ADCCPA or dispute a charge with your bank.

Methods to cancel Apollo: choose your route based on your service

Apollo offers multiple cancellation channels depending on whether you subscribed to the SaaS platform or a healthcare service. Follow the path that matches your subscription type.

Cancelling Apollo graph (SaaS subscription) via your account dashboard

This is the fastest and most straightforward method if you have active access to your Apollo Graph account dashboard.

1. Log in to your Apollo Graph account
   • Visit the Apollo Graph dashboard at your registered login URL.
   • Enter your email address and password.
   • If you have two-factor authentication enabled, complete that step.
2. Navigate to your billing or subscription settings
   • Click your user icon or avatar in the top-right corner.
   • Select "Account Settings," "Billing," "Plans," or "Subscription" from the dropdown menu.
   • Look for a section labeled "Current Plan" or "Active Subscriptions."
3. Locate the cancellation or downgrade option
   • You should see a button or link labeled "Cancel Plan," "Downgrade," "Pause Subscription," or "End Membership."
   • Click this button.
   • Apollo may ask you to provide a reason for cancellation (optional feedback, not mandatory).
4. Confirm your cancellation request
   • Review the summary of what you're cancelling: the plan type, billing amount, and the effective date.
   • Apollo will show you when your access ends (typically at the end of your current billing cycle, unless you select immediate cancellation).
   • Click "Confirm Cancellation" or a similar button to finalise.
5. Receive and save your confirmation
   • Apollo will display a confirmation message on the screen.
   • Check your email inbox immediately for a confirmation email from Apollo (or [email protected]).
   • Screenshot both the on-screen confirmation and the email confirmation, then save to a secure folder.

You have now cancelled Apollo Graph via your account dashboard. Tocancel recommends this method because it generates immediate, timestamped proof of your cancellation request.

Cancelling Apollo via email to support

If you cannot access your account dashboard, or if the cancellation button is missing or non-functional, contact Apollo support directly by email. This method works for both Apollo Graph and Apollo 24|7 subscriptions.

1. Prepare your cancellation email
   • Use your personal email account (the email address registered to your Apollo subscription).
   • Open a new email and address it to [email protected].
   • Subject line: "Cancellation Request for Apollo Subscription - [Your Account Email Address]"
2. Write a clear, factual cancellation request
   • Include your full name as it appears on your account.
   • Include your account email address.
   • Include your subscription plan name (for example, "Apollo Graph Team Plan" or "Apollo 24|7 Premium Membership").
   • Clearly state: "I request cancellation of my Apollo subscription effective immediately" or "effective at the end of my current billing cycle on [date]."
   • Optionally provide a reason, but this is not required by law.
   • Add: "Please confirm this cancellation request in writing within 5 business days. I am within the 14-day cooling-off period and expect a full refund to be processed within 30 days of this request."
3. Send the email and document the timestamp
   • Hit "Send."
   • Immediately screenshot the "Sent" confirmation showing the timestamp and recipient email address.
   • Save this screenshot in your records folder.
4. Wait for Apollo's written response
   • Apollo should reply within 5 business days with written confirmation of your cancellation.
   • If you do not receive a response after 5 business days, send a follow-up email referencing your original request date.

Email cancellation via [email protected] is slower than dashboard cancellation, but it creates a documented paper trail and works even if the dashboard is inaccessible.

Cancelling Apollo 24|7 (healthcare service) via their dedicated channel

Apollo 24|7 operates separate cancellation pathways from Apollo Graph because it is a distinct healthcare service with its own terms and cooling-off rules.

1. Log in to your Apollo 24|7 account or contact their membership team
   • If Apollo 24|7 has a separate app or website from Apollo Graph, log in there instead.
   • Otherwise, contact Apollo's main support centre and specify that you wish to cancel your Apollo 24|7 membership.
2. Request cancellation of your membership
   • State your membership type (for example, "Individual Plan" or "Family Plan").
   • Include your account number or registered mobile number.
   • State: "I request immediate cancellation of my Apollo 24|7 membership and a full refund within the 14-day cooling-off period."
3. Confirm that no pending consultations or diagnostics bookings exist
   • Ask Apollo to check for any pending or scheduled appointments.
   • If appointments are booked, request that Apollo cancel them and refund the associated fees.
4. Request written confirmation of your cancellation and refund timeline
   • Apollo must confirm in writing the refund amount, the processing timeline (typically 5-30 business days), and the refund method (credit card reversal or bank transfer).

Remember that Apollo 24|7 may process cancellations differently than Apollo Graph because it is a licensed healthcare provider in the UAE. Always insist on written confirmation within your 14-day window.

Cancellation timing and what happens after you cancel

This section explains what to expect after you submit your cancellation request and how long to wait for your refund to arrive.

Immediate cancellation vs. end-of-cycle cancellation

When you cancel Apollo, you will have two options: immediate cancellation or cancellation at the end of your current billing cycle. Immediate cancellation terminates your access right away and usually triggers a pro-rata refund (a refund for unused days in your billing period). End-of-cycle cancellation keeps your access active until your next renewal date, then the subscription closes automatically with no additional charge.

Choose immediate cancellation if you are within the 14-day cooling-off period and want a full refund. Choose end-of-cycle cancellation if you are beyond the cooling-off period and simply wish to stop auto-renewal without losing the access you have already paid for.

Refund processing timeline and methods

Once Apollo confirms your cancellation, the refund timeline depends on your payment method and your bank. Credit card reversals typically appear within 5-10 business days. Bank transfers take 10-30 business days depending on the bank processing the transaction. If your cancellation falls within the 14-day cooling-off period, Apollo must initiate the refund within 14 days of your request; however, your bank may take additional time to credit it to your account.

At Tocancel, we advise checking your bank statement or credit card account 14 days after you receive written confirmation of your cancellation from Apollo. If no refund appears, contact Apollo support immediately with your original cancellation confirmation email and your bank's transaction reference number.

What to do if your access does not terminate on the expected date

In rare cases, Apollo may fail to disconnect your access on the date specified. You may be charged for an additional billing cycle even though you cancelled on time. If this happens, take these steps immediately: Contact Apollo support with your cancellation confirmation email and the unexpected charge. Request a full credit for the unintended charge within 48 hours. If Apollo refuses, escalate to ADCCPA with copies of your cancellation request, Apollo's confirmation, and the erroneous charge.

This is a service failure on Apollo's part, and you are entitled to reimbursement.

Common mistakes that cost you money-and how to avoid them

Cancelling a subscription should be simple, but small oversights can cost you your refund. Here are the mistakes we see most often, and how Tocancel helps you sidestep them.

Mistake 1: cancelling after the 14-day window without checking your terms

Many subscribers assume they have unlimited time to cancel. They don't. Once you pass 14 days, you lose your automatic refund right under UAE consumer law. Always set a calendar reminder on day one of your purchase so you do not miss the deadline by even one day. Check your purchase confirmation email immediately-it will state the exact date your 14-day window closes.

Mistake 2: cancelling via the wrong channel and losing your proof

Some subscribers call Apollo on the phone and ask for cancellation verbally, but receive no written confirmation. Weeks later, they are charged again and have no evidence of their cancellation request. Always cancel via a channel that generates written proof: your account dashboard (screenshot the confirmation), email (keep the sent and received emails), or a contact form with a confirmation number. Phone calls without follow-up emails are not sufficient proof if Apollo later disputes the cancellation.

Mistake 3: not asking Apollo to confirm receipt and processing timeline

You send a cancellation email to [email protected] but receive no response for three weeks. You assume you're cancelled, but Apollo never actually processed your request, and you're charged again. Always follow up your cancellation request with a question: "Please confirm within 5 business days that you have received and processed this cancellation request." If Apollo does not respond within 5 days, send a follow-up email and escalate to Tocancel or ADCCPA.

Mistake 4: forgetting to cancel auto-renewal separately from the subscription itself

Some Apollo subscriptions have auto-renewal enabled. Cancelling the subscription itself may not disable auto-renewal. Always check that both are turned off: the current subscription must be cancelled, and auto-renewal must be disabled for future billing cycles. Log back into your account 2-3 days after cancellation and verify that auto-renewal is set to "off."

Pricing and refund scenarios at a glance

This table summarises common Apollo subscription types, their billing cycles, and your refund eligibility depending on when you cancel.

Note: Exact pricing varies by plan tier, features, and any promotional discounts. Always confirm your specific plan cost with Apollo before cancelling to calculate your refund correctly.

What happens to your data and access after cancellation

This section answers what occurs to your information and Apollo services once your subscription ends.

Your data retention and export rights

After you cancel Apollo Graph, your project data, API schemas, and usage history may remain in Apollo's systems for a grace period (typically 30 days). During this period, you may be able to export your data or request deletion. Contact [email protected] if you need to export your project configurations or schemas before they are permanently deleted. For Apollo 24|7, your medical records are subject to UAE health data privacy regulations and will be retained according to legal requirements, even after cancellation.

Do not assume your data is automatically deleted after cancellation. If data privacy is a concern, submit a formal data deletion request to Apollo in writing and keep the confirmation.

Impact on linked applications and integrations

If you used Apollo Graph with active integrations (for example, Apollo connected to your mobile app or web service), those integrations will cease working once your subscription is cancelled. Plan for alternative API infrastructure before your cancellation takes effect. Similarly, if you use Apollo 24|7 for ongoing prescriptions or health monitoring, ensure your medical provider has an alternative channel to reach you before you cancel.

Your refund rights: step-by-step escalation if Apollo refuses to refund

This section covers what to do if Apollo denies your refund claim or ignores your cancellation request.

Step 1: send Apollo a formal refund request with a deadline

If Apollo has not refunded your payment 30 days after you submitted your cancellation request, send a formal email to [email protected] (and note the Apollo billing email address, if different). Title it "Formal Refund Request - Response Required by [date 10 days from now]." Include your original cancellation request, the date you cancelled, your cancellation confirmation number, today's date, and the refund amount owed. State clearly: "I cancelled within the 14-day cooling-off period under UAE Consumer Protection Law and am entitled to a full refund. If I do not receive confirmation of refund processing and receipt within 10 days, I will escalate this matter to the UAE Consumer Protection Authority."

Send this email from your registered account email address and keep a copy for your records.

Step 2: escalate to the UAE consumer protection authority (ADCCPA)

If Apollo does not respond or refuses your refund claim, file a formal complaint with the UAE Consumer Protection Authority. You can submit a complaint online at the Abu Dhabi Department of Consumer Protection website or visit their office in person. Include copies of your cancellation request, Apollo's confirmation (if any), your cancellation email, the erroneous charge, and your bank statement showing the charge. ADCCPA will investigate Apollo's conduct and issue a ruling within 30-60 days.

Escalation to ADCCPA is free and carries no risk to you; ADCCPA enforces UAE consumer law on your behalf.

Step 3: dispute the charge with your bank or credit card provider

If ADCCPA's investigation is ongoing or Apollo's response is delayed, you also have the right to dispute the charge with your bank or credit card company. Contact your bank's dispute department and explain that you cancelled the subscription within the legal cooling-off period and did not receive a refund. Provide your bank with copies of your cancellation request and Apollo's confirmation. Your bank will initiate a chargeback process, which typically takes 10-20 business days. You may receive a provisional credit while the dispute is investigated.

You can pursue both ADCCPA escalation and bank dispute in parallel; they are not mutually exclusive.

Comparing Apollo to similar services: should you cancel or stay

This table compares Apollo Graph and Apollo 24|7 to common alternatives so you can decide whether cancellation is the right choice.

If you are cancelling Apollo Graph because of cost, explore Hasura or Postman's free tiers, which offer comparable functionality at no charge. If you are cancelling Apollo 24|7 because of pricing or service gaps, compare Medicana or other UAE-based telehealth providers before you finalise your cancellation.

Your cancellation checklist: tick every box before you submit

Use this checklist to ensure you have taken every step to protect your refund and cancellation rights.

• Document the purchase date. Note the exact date you purchased your Apollo subscription. Calculate the 14-day deadline and mark it on your calendar.
• Locate your purchase confirmation email. Find the original confirmation from Apollo and check for any service-specific cancellation windows shorter than 14 days.
• Choose your cancellation method. Decide whether you will cancel via your account dashboard, email to [email protected], or contact form. Prioritise the dashboard if it is available.
• Draft and send your cancellation request. If cancelling via email, prepare a clear, factual request including your account email, subscription plan, and the phrase "I am cancelling within the 14-day cooling-off period."
• Screenshot and save all confirmations. Capture the on-screen confirmation and the email confirmation. Save both to a secure folder with the timestamp visible.
• Wait for Apollo's written response. Allow 5 business days for Apollo to confirm receipt and processing of your cancellation. If no response arrives, send a follow-up email referencing your original request date.
• Verify that access has been terminated. Log back into your Apollo account 2-3 days after cancellation to confirm that your access is turned off and auto-renewal is disabled.
• Monitor your bank statement. Check your credit card or bank account 14-30 days after cancellation to confirm that your refund has been credited.
• If no refund appears, escalate. Send a formal refund request to Apollo with a 10-day response deadline. If Apollo refuses or does not respond, file a complaint with ADCCPA or dispute the charge with your bank.

Frequently asked questions about cancelling Apollo in the UAE

Before you submit your cancellation, review these common questions to ensure you understand your situation.

Can I pause my Apollo subscription instead of cancelling it? Yes. Apollo Graph and Apollo 24|7 both offer pause or downgrade options. If you may return to Apollo in the future, pausing is often better than cancelling because you retain your data and settings. To pause, log into your account, navigate to billing settings, and select "Pause Subscription" instead of "Cancel."

Will I lose my data if I cancel Apollo? Apollo will retain your project data for 30 days after cancellation as a grace period. After 30 days, your data may be permanently deleted. If you need to preserve your data, export your project configurations before your cancellation takes effect. Contact [email protected] for export instructions.

Can I get a refund if I cancel after 14 days? No, unless Apollo failed to deliver the service or breached your contract. The 14-day cooling-off period is your only automatic refund window under UAE law. After 14 days, you lose the right to cancel for a refund unless Apollo is at fault.

How long does it take to receive my refund? If Apollo processes your refund within the legal 14-day window, credit card reversals typically appear in 5-10 business days, and bank transfers take 10-30 business days depending on your bank. Always allow 30 days from your cancellation request before considering the refund overdue.

What if Apollo keeps charging me after I cancel? If you are charged after your cancellation confirmation, this is a service failure. Contact Apollo immediately with your cancellation confirmation email and the erroneous charge. Request a full credit. If Apollo refuses, file a complaint with ADCCPA or dispute the charge with your bank.

Can I cancel Apollo 24|7 if I have pending medical appointments? Yes, you can cancel at any time. However, if you have scheduled appointments or pending prescriptions through Apollo 24|7, request that Apollo cancel those appointments and refund the associated fees before your cancellation takes effect. Ensure your medical provider has an alternative way to contact you.

Your next step: cancel with confidence using tocancel

You now understand your consumer rights under UAE law, the official cancellation methods for both Apollo Graph and Apollo 24|7, and the steps to take if Apollo refuses your refund. Cancellation is a right, not a favour-and you are entitled to exercise it within the legal window.

At Tocancel, we have helped thousands of subscribers in the UAE cancel their subscriptions, recover lost refunds, and escalate complaints to ADCCPA when necessary. Tocancel exists to ensure that companies honour consumer law and that subscribers like you are never trapped in unwanted commitments. Whether you choose to cancel via your Apollo account dashboard or email [email protected], Tocancel recommends that you screenshot every confirmation, note the exact date, and keep your records for at least 60 days.

If Apollo denies your refund claim or ignores your cancellation request, Tocancel has the guidance and escalation templates you need to press your case with ADCCPA. Visit Tocancel today to download your cancellation tracking sheet, store your confirmation emails securely, and connect with thousands of other subscribers who have successfully cancelled Apollo and reclaimed their money. Tocancel is your advocate, every step of the way.

Apollo support contact details:

• Email: [email protected]
• For Apollo 24|7 healthcare enquiries, visit Apollo's dedicated website or call their UAE customer service line.