Cancel Apollo: The Right Way

How to cancel Apollo and avoid surprise charges in malaysia

What Apollo is and why malaysians are cancelling

Apollo is a sales engagement and B2B prospecting platform that most Malaysian teams use to find business contacts, send outreach emails, and track sales activity. You pay for access to its contact database, email automation tools, workflow features, and CRM-style reporting rather than a standalone app.

The critical thing to understand before you cancel is Apollo's business model. The platform offers a 30-day free trial on all paid plans. If you do not cancel before your trial ends, Apollo automatically charges your card on file for the next month, and that charge is non-refundable if you fail to cancel during the trial period.

What you actually pay for on Apollo

Apollo's value lies in prospecting reach and outreach capacity. Paid plans include unlimited email sending, advanced contact filters, job change alerts, AI-powered email composition, call recording, detailed reports, and security features such as single sign-on (SSO) on higher-tier plans.

Malaysian users who decide to cancel often cite value for money as their main reason. Common complaints include outdated or inaccurate contact data, slow support response times on entry-level plans, and plans costing around RM220 per month feeling expensive when the leads delivered do not match expectations. If your team is not seeing return on investment, cancellation makes sense.

How Apollo operates for malaysian users

Apollo does not publish Malaysia-specific cancellation procedures or postal addresses. The company's legal address for notices is in the United States: 440 N Barranca Ave #4750, Covina, CA 91723, with support reachable at [email protected]. You can also submit requests through Apollo's support form at apollo.io/submit-a-request, with Monday to Friday availability.

For Malaysian users, the practical cancellation channels are your web account, mobile apps (App Store and Google Play), live chat within the Apollo platform, and email support. USD pricing converts to approximately RM4.40 per dollar, so treat any Malaysian pricing quotes as estimates rather than fixed local rates.

Your consumer rights when cancelling Apollo in malaysia

What malaysian consumer law says about software cancellation

Malaysia's Consumer Protection Act 1999 protects you when you buy goods and services, including digital subscriptions. The law requires that businesses provide accurate information about their products and services before you buy, honour cancellation rights during cooling-off periods, and treat you fairly if there is a dispute. Your legal position is clear: if Apollo's terms are unclear, misleading, or unfairly restrict your right to cancel, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

The Act specifically covers unfair contract terms. If Apollo's cancellation policy is buried in fine print, uses deliberately confusing language, or makes cancellation unnecessarily difficult compared to signup, the MDTCA can investigate on your behalf. Tocancel helps thousands of consumers understand these protections and take action when companies fail to respect them.

Your right to cancel and exit fees

You have the right to cancel any ongoing subscription service. Apollo's 30-day free trial is a legitimate offer, but charges that occur after the trial must respect your cancellation request. If Apollo charges you after you have submitted a valid cancellation, you can dispute that charge with your bank or card issuer and file a complaint with the MDTCA.

Exit fees or penalties for early cancellation may be allowed under Malaysian law, but only if they are transparent, reasonable, and clearly explained before you subscribe. If Apollo imposes hidden charges or makes cancellation deliberately hard to find, that violates consumer protection standards. Tocancel recommends documenting every cancellation attempt and keeping screenshots as evidence for any dispute.

How to cancel Apollo step by step

What to do before you cancel anything

The biggest mistake Apollo users make is cancelling without saving their data first. Apollo's terms state that workspace deletion is permanent and cannot be reversed. Once you delete your workspace, you lose all contact lists, sequences, reports, and interaction history.

Follow this checklist before you press cancel:

• Export all contact lists, email sequences, and engagement reports you may need later.
• Take a screenshot of your current plan name, monthly cost, and next billing date.
• Note down whether you subscribed through the web, Apple App Store, or Google Play.
• Save your latest invoice, receipt, or card statement showing the Apollo charge.
• Confirm your trial end date if you are still on a free trial period.

Once you have saved everything, you are ready to cancel. Tocancel strongly recommends this safeguard step because companies rarely restore deleted data, and you need that information for your own records.

Cancel Apollo through your web account

If you signed up directly on Apollo's website (not through an app store), this is your main cancellation path.

1. Log in to your Apollo account using your email and password.
2. Navigate to Settings by clicking the gear icon or "Settings" link in the main menu.
3. Select "Your Plan" or "Billing" from the settings options.
4. Look for a button or link labeled "Cancel this workspace" or "Delete workspace".
5. Click the cancel button and review the confirmation message carefully.
6. Confirm the cancellation by clicking "Yes, delete my workspace" or a similar confirmation button.
7. You should receive a confirmation email at the address linked to your Apollo account.

This method is direct and immediately stops your subscription. However, deletion is final, so do not rush through the steps. If you need written proof of cancellation for your records or dispute, take a screenshot of the confirmation screen and save the confirmation email Apollo sends you.

Cancel Apollo through apple app store (iOS)

If you subscribed to Apollo through your iPhone or iPad, you must cancel through the App Store, not through Apollo's website.

1. On your iPhone or iPad, open the App Store application.
2. Tap your profile icon in the top right corner of the screen.
3. Select "Subscriptions" from the menu.
4. Find "Apollo" in your active subscriptions list.
5. Tap "Apollo" and then select "Cancel Subscription".
6. Confirm the cancellation when Apple asks you to verify.

Apple processes App Store subscription cancellations immediately. You retain access to Apollo until your billing period ends, after which your subscription stops. Keep a screenshot of the cancellation confirmation from Apple as proof for your records.

Cancel Apollo through google play (Android)

If you subscribed through an Android phone or tablet, cancellation happens in Google Play, not through Apollo's website.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions".
4. Find "Apollo" in your list of active subscriptions.
5. Tap "Apollo" and then select "Cancel subscription".
6. Follow Google's prompts to confirm the cancellation.

Google Play stops charging you after your current billing period ends. You can continue using Apollo until that date. Save a screenshot of the cancellation confirmation from Google Play to verify the action was completed.

Cancel by contacting Apollo support

If you cannot access your account or prefer written confirmation of your cancellation request, you can contact Apollo's support team directly.

1. Email [email protected] with the subject line "Cancel my Apollo subscription".
2. Include your full name, email address linked to your Apollo account, and the date your subscription started.
3. Clearly state "I request immediate cancellation of my Apollo subscription" in the email body.
4. Ask for written confirmation of the cancellation in the response.
5. Keep a copy of your email and Apollo's response for your records.

Support typically responds within one business day Monday to Friday (Apollo does not state weekend hours). This method creates a paper trail, which is valuable if you need to dispute a charge later. Tocancel recommends this approach if you want clear, documented proof of your cancellation request.

Refunds and billing after you cancel Apollo

What refunds you can expect

Apollo's refund policy depends on when you cancel relative to your billing cycle. If you cancel during your free trial before the first charge, you will not be charged anything. If you cancel after you have been charged, refunds are generally not available unless you cancel within a specific window (usually very narrow or non-existent under Apollo's stated terms).

If Apollo charges you after you have cancelled, immediately contact your bank or card issuer to dispute the charge. You have up to 120 days to dispute a transaction with most Malaysian banks. This means you have a strong legal position even if Apollo refuses a refund.

What happens to your account after cancellation

Once you confirm cancellation, Apollo stops charging your card immediately if you cancel before the next billing date. You retain access to your workspace until your current billing period expires, then your access is revoked. All contact data, sequences, and reports are deleted permanently if you chose the "delete workspace" option.

If you cancelled through an app store (Apple or Google), you may retain limited access for a few days while the app store processes the cancellation. After that period, Apollo will not function without an active subscription. Download any data you still need before the access window closes.

Pricing breakdown for Apollo malaysian users

Apollo's plan structure and costs

Apollo offers multiple subscription tiers at different price points. Pricing is published in USD and converts to MYR at approximately 1 USD = RM4.40, though actual charges may vary based on current exchange rates and your card issuer's conversion fees.

These prices are approximate and subject to change. Your actual charge depends on the plan you selected, the number of users on your team account, and any annual discounts. Always check your invoice for the exact amount charged in MYR.

Common mistakes when cancelling Apollo

Why people regret cancelling (and how to avoid it)

Many Apollo users cancel in frustration, then realize weeks later they needed their contact lists or sequences for a new campaign. The emotional sting is real, but it is also preventable.

• Not exporting data before deleting the workspace: This is irreversible. Apollo cannot restore deleted workspaces, so download everything first.
• Cancelling the wrong subscription: If you manage multiple accounts or teams, you may accidentally cancel the wrong workspace. Confirm you are in the right account before clicking delete.
• Confusing "cancel" with "pause": Apollo does not offer a pause option. Cancellation deletes your workspace permanently. If you might return later, save your data externally (spreadsheet, CRM backup).
• Missing the free trial deadline: The 30-day trial window is strict. If you miss it by even one day, you will be charged. Set a phone reminder 3 days before the trial ends.
• Not confirming cancellation in writing: Relying only on the web interface leaves no evidence. Email support to request written confirmation, or take screenshots.

The key lesson: cancellation is permanent, so verify every step and keep records. Tocancel users who follow this approach rarely face disputes or regrets.

What to do if Apollo keeps charging you after cancellation

Dispute a charge that should not have happened

If you cancelled Apollo but your bank statement shows a charge after the cancellation date, you have strong consumer protections in Malaysia.

1. Contact your bank or card issuer immediately and explain that you cancelled the subscription.
2. Provide the bank with your cancellation confirmation email, screenshots, and the disputed transaction details.
3. Request a "chargeback" or "dispute" of the unauthorized charge.
4. Your bank will investigate and typically reverse the charge within 7-14 business days.
5. If the bank asks for evidence, send them your cancellation email from Apollo or web interface screenshots.

Under Malaysian banking regulations, your bank must act on unauthorized charges within the timeframe stated in their terms. Most major Malaysian banks (Maybank, CIMB, Public Bank, etc.) process disputes within two weeks.

File a complaint with the MDTCA

If Apollo refuses to stop charging you or your bank sides with Apollo despite your cancellation request, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA handles disputes between consumers and businesses operating in or selling to Malaysia.

1. Gather all evidence: cancellation email, screenshots, bank statements, correspondence with Apollo.
2. Visit the MDTCA website (mdtca.gov.my) or visit your nearest MDTCA office.
3. File a formal consumer complaint, providing your evidence and explaining the timeline.
4. The MDTCA will contact Apollo and request a response within 14 days.
5. If Apollo cannot justify the charge, the MDTCA can compel a refund or settlement.

This process is free and does not require a lawyer. The MDTCA has successfully resolved thousands of similar disputes. Tocancel recommends keeping this escalation path in mind if Apollo ignores your cancellation request.

When to cancel Apollo and when to keep it

Reasons to cancel Apollo

Cancel Apollo if you fall into any of these categories:

• You are not getting usable leads from the contact database (quality is outdated or irrelevant).
• Your team is not using the email or CRM features regularly enough to justify the monthly cost.
• Support response times are too slow for your needs, especially on lower-tier plans.
• You have moved to a different sales prospecting tool and do not need Apollo anymore.
• Budget constraints mean you need to cut subscriptions, and Apollo is not your highest priority.
• The platform's features do not align with your actual workflow.

If two or more of these apply to your situation, cancellation is the right move financially and operationally.

Reasons to keep Apollo

Keep Apollo if any of these are true:

• Your sales team consistently closes deals sourced from Apollo contacts.
• You are still in the free trial period and want to test it more thoroughly.
• You use Apollo's email automation or job change alerts to stay competitive.
• Integration with your existing CRM or sales stack is working smoothly.
• Your team has built sequences and workflows that would take time to rebuild elsewhere.

Your decision should be based on whether Apollo delivers value proportional to its cost in your specific situation, not on general opinions about the platform.

How to contact Apollo for support or escalation

Apollo's contact information and support channels

If you need to contact Apollo for cancellation, refund requests, or other issues, use any of these methods:

• Email: [email protected] (response typically within 24 hours, Monday to Friday)
• Support form: apollo.io/submit-a-request (web-based ticket submission)
• In-app chat: Available through the Apollo platform itself during business hours
• Legal address (United States): 440 N Barranca Ave #4750, Covina, CA 91723

Apollo does not operate a Malaysia-specific office or phone number. All support requests are handled by their US-based team. Email is your most reliable method for creating a documented record of your cancellation or refund request.

When you contact Apollo, always include your full name, account email address, subscription start date, and a clear statement of your request (e.g., "I request immediate cancellation and a refund of my last charge"). This clarity prevents misunderstandings and ensures Apollo processes your request correctly.

Summary and next steps

Cancelling Apollo in Malaysia is straightforward if you follow the steps outlined above: save your data first, choose the right cancellation method based on how you subscribed (web, Apple, or Google), confirm your cancellation in writing, and monitor your bank statement for unauthorized charges.

Your consumer rights under the Consumer Protection Act 1999 protect you if Apollo charges you after cancellation, misleads you about refunds, or makes cancellation unreasonably difficult. If disputes arise, your bank's chargeback process and the MDTCA's complaint system are powerful tools to recover money and hold Apollo accountable.

Do not delay if you have decided to cancel. The longer you wait, the closer you move toward the next billing date, and the harder it becomes to qualify for a refund. Complete your cancellation today, and keep proof of the action for your records.

Tocancel has helped thousands of consumers cancel software subscriptions, recover unauthorized charges, and enforce their consumer rights against unresponsive companies. If you face obstacles when cancelling Apollo, or if you need guidance on escalating a complaint, Tocancel's resources and community can support you. Visit Tocancel (tocancel.com) to explore step-by-step guides, dispute templates, and direct support for your cancellation challenge.

Your cancellation checklist:

• Export all data before you cancel.
• Take a screenshot of your plan, billing date, and renewal amount.
• Choose your cancellation method (web, app store, or email).
• Complete the cancellation and save the confirmation.
• Check your bank statement 3-5 days later to confirm no charge occurred.
• Dispute any unauthorized charges immediately through your bank.