Cancel Apollo: The Right Way

How to cancel Apollo and protect your money in the philippines

What is Apollo and why filipino professionals cancel it

Apollo is a subscription-based sales platform that helps Filipino businesses and professionals find verified leads, enrich contact data, and manage sales workflows. You pay for access to lead databases, team collaboration tools, and workspace features-not just a list of phone numbers. The platform offers a 30-day free trial, but here is where many users encounter problems: if you leave a payment card on file and do not cancel before the trial ends, Apollo charges you automatically, and those charges are non-refundable according to their standard terms.

The reality for users in the Philippines is that Apollo operates as a strict business software contract. Their cancellation and refund policies are tighter than casual app subscriptions, which means you must understand your rights and act before your billing date arrives. Tocancel has helped thousands of Filipino users navigate exactly this situation, and we are here to guide you through every step so you keep control of your money.

When you should cancel Apollo

You should cancel Apollo if the lead quality does not match your sales pipeline, the pricing no longer fits your budget, you have found a competitor that works better for your team, or you realize you will not use the platform regularly. Whatever your reason, cancellation must happen before your next billing date-not after the charge appears on your statement. The sooner you act, the sooner you stop future charges.

What Apollo costs and how billing works

Apollo prices plans in USD, which convert to Philippine pesos at your payment processor's exchange rate. The exact amount depends on your workspace plan, the number of team seats, and any add-ons you have selected. During your free trial, no charge appears on your card. Once the trial ends and you do not cancel, Apollo automatically charges your card for the next billing month. Export your invoice or billing statement now so you have proof of what you have been charged and when-this record is crucial if you need to dispute a charge later.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a buyer of goods and services, including digital subscriptions like Apollo. This means you have the right to transparent terms, accurate billing information, clear cancellation methods, and fair treatment if a company refuses your legitimate cancellation request.

Apollo's terms state that subscriptions are non-cancelable during the billing term and that all payments are non-refundable. However, Philippine consumer law does not allow a company to override your statutory rights simply by writing strict contract terms. If Apollo charged you without clear consent, misrepresented the trial period, or failed to honor a cancellation request within a reasonable timeframe, you have grounds to dispute the charge through your bank or escalate to the Department of Trade and Industry (DTI). Your legal position is clear: no company in the Philippines can force you to pay for a service you have cancelled unless they delivered that service in full and you agreed in writing to their billing terms.

What the consumer act means for your cancellation

Under the Consumer Act, Apollo must provide you with a clear, accessible way to cancel your subscription. If they make cancellation deliberately difficult-such as hiding the cancel button, burying it in account settings, or routing you through multiple support tickets with no response-they may be violating consumer protection rules. You also have the right to a refund if the service was not delivered as promised or if you cancelled within a reasonable cooling-off period that Apollo failed to disclose clearly.

If Apollo refuses to cancel your account or disputes your refund request, Tocancel recommends documenting everything and filing a complaint with the Department of Trade and Industry's Consumer Protection Group. This government body has direct authority over subscription billing practices and can pressure companies to honour consumer rights. Keep copies of all emails, screenshots of your account, and transaction records from your bank-these are your evidence.

How to cancel Apollo: step-by-step methods

You can cancel Apollo through your account dashboard, by contacting their support team, or by disputing the charge with your bank if they refuse to cancel.

Method 1: cancel Apollo directly through your account

This is the fastest way to stop future charges. Follow these steps:

1. Log in to your Apollo account using your email and password.
2. Navigate to your account settings or workspace settings (usually found in the top-right corner menu or sidebar).
3. Look for "Billing," "Subscription," or "Plan" options.
4. Find the button or link that says "Cancel subscription," "Downgrade," or "End plan."
   • If you see a "Pause subscription" option instead, note that pausing is not the same as cancelling-pausing may restart automatically, so choose "Cancel" if available.
5. Read any cancellation warnings or survey questions, then confirm your cancellation.
   • Apollo may offer a discount or pause option at this point-only accept if you genuinely plan to return, otherwise reject and proceed with cancellation.
6. You will receive a confirmation email from Apollo. Save this email as proof of cancellation.

After you complete these steps, log out and log back in to verify that your subscription status now shows "Cancelled" or "Active until [date]" with no renewal scheduled.

Method 2: cancel Apollo via email or support ticket

If the dashboard method does not work or you cannot find the cancellation button, contact Apollo directly:

1. Visit Apollo's website and locate their support email or contact form (usually [email protected] or a similar address).
2. Send a clear email with the subject line: "Request to cancel my Apollo subscription."
3. In the email body, include:
   • Your full name and email address associated with your Apollo account.
   • Your workspace name or company name.
   • Your billing date or invoice number (found in your billing section).
   • A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm cancellation in writing."
4. Send the email and keep a copy for your records.
5. Wait for Apollo's response. They should reply within 5 business days with a cancellation confirmation.
6. If Apollo does not respond within 7 days, follow up with a second email and note the date you sent it.

Do not rely on a verbal cancellation request over phone or chat if possible-always request written confirmation so you have proof if the company later claims you never cancelled.

Method 3: dispute the charge with your bank if Apollo refuses

If Apollo refuses to cancel your account or continues to charge you after you requested cancellation, you can dispute the charge through your bank:

1. Contact your bank or credit card company directly by phone or through their online portal.
2. Request a "chargeback" or "dispute" for the Apollo transaction(s) you want to reverse.
3. Explain to your bank:
   • You requested cancellation of the subscription.
   • Apollo did not honour the cancellation request or did not cancel the subscription in a reasonable timeframe.
   • You want the charge reversed and future charges stopped.
4. Provide your bank with copies of:
   • Your cancellation request email (if you sent one).
   • Apollo's confirmation email (if you have one).
   • Screenshots of your subscription status showing it was active or charging.
   • Your statements showing the charges in question.
5. Your bank will review the dispute and contact Apollo to get their side of the story. In most cases, your bank will rule in your favour if you can prove you requested cancellation.
6. Once the dispute is resolved, your bank will reverse the charges and the card will not be charged again.

This method is your legal safety net-your bank is required by Philippine banking regulations to protect you from unwanted charges.

Pricing and plan comparison table

Apollo's pricing varies by plan and region. Here is a general overview of what you might pay in Philippine pesos:

Exchange rates vary daily, so your actual PHP cost may differ from the table above. Check your invoice for your exact charge. If you signed up for an annual plan, you have fewer cancellation options mid-term, so read the section on refunds below.

Refunds and what happens after you cancel

Apollo's standard policy is that all charges are non-refundable. However, your cancellation does stop future charges immediately, which is the priority.

Can you get a refund for past charges?

You may be eligible for a refund in these situations:

• You cancelled within 14 days of your first charge and can prove you requested cancellation within that window. Many subscription services in the Philippines recognize a 14-day cooling-off period even if their terms do not explicitly state it.
• Apollo charged you after you cancelled-this is a billing error and you have the right to demand a refund.
• Apollo failed to deliver the service as promised (for example, the lead database was unavailable for part of your billing period, or the platform was down for more than 48 hours).
• You cancelled the subscription but Apollo continued to charge your card-this is unauthorized billing and your bank must reverse it.

If you believe you qualify for a refund, contact Apollo's support team and explicitly request one. Write: "I request a refund for the charge dated [date] because [your reason]. Please confirm within 7 days." If Apollo refuses, escalate to the Department of Trade and Industry (DTI) or dispute the charge with your bank.

What happens to your data after cancellation?

After you cancel, your access to Apollo will end on your final billing date or immediately, depending on their policy. You will lose access to the lead database and team features. Export any data you need (such as your contact lists or saved searches) before your cancellation takes effect. Log back in a few days after your cancellation date to confirm you no longer have access-if you do, contact Apollo immediately as your cancellation may not have processed.

Common cancellation mistakes and how to avoid them

Many Filipino users accidentally keep paying Apollo long after they meant to cancel. These mistakes cost money and time-here is how to avoid them.

Mistake 1: confusing "pause" with "cancel"

Apollo may offer you the option to pause your subscription instead of cancelling it. Pausing is temporary and your subscription may automatically restart when the pause period ends, leaving you charged without warning. Only choose "Pause" if you genuinely plan to return and you have set a reminder to cancel if you do not. Otherwise, always click "Cancel subscription," not "Pause."

Mistake 2: not saving your cancellation confirmation

If you do not save the confirmation email or screenshot showing your cancellation, Apollo may later claim you never cancelled if they continue to charge you. This makes it harder to dispute charges with your bank. Always screenshot or save the final confirmation message, which should say "Your subscription has been cancelled" or "Your account will be cancelled on [date]."

Mistake 3: cancelling on the wrong date

If you cancel after your billing date, you will still be charged for that month. For example, if your billing date is the 15th and you cancel on the 16th, you have already been charged for the month. Cancel before your billing date to avoid this charge. Check your invoice to find your exact billing date and set a phone reminder for one week before.

Mistake 4: not checking your bank statement after cancellation

Even after you cancel, check your bank or credit card statement for the next 30 days. If Apollo charges you again after cancellation, contact your bank immediately to dispute the charge. The sooner you report it, the faster your bank can reverse it.

Mistake 5: not following up on support tickets that go unanswered

If you email Apollo to cancel and do not receive a response within 5 business days, send a follow-up email. Note the date of your original email and ask for confirmation that your first message was received. If Apollo does not respond after two emails, move to a bank chargeback or DTI complaint.

After you cancel: your checklist and next steps

Cancelling is not complete until you verify that the charges have truly stopped and your data is secure. Use this checklist:

• Save a screenshot or PDF of your cancellation confirmation email from Apollo.
• Log back into your Apollo account 2-3 days later and confirm your subscription status shows "Cancelled" or shows no active plan.
• Check your bank statement 5-7 days after cancellation to ensure no charge appears.
• Export any important data (contact lists, notes, or reports) before your access ends, and save them to your computer or cloud storage.
• If Apollo charged you after cancellation, contact your bank within 60 days to dispute the charge.
• Delete or remove your payment card from the Apollo account if you still have access, so no accidental charges can occur.
• If you received a refund, verify it appeared in your bank account within 5-10 business days.

Once these steps are complete, your Apollo cancellation is final and you are protected from future charges.

How to file a complaint with the department of trade and industry

If Apollo refuses to cancel your account, will not issue a refund you are entitled to, or continues to charge you after cancellation, you can file a formal complaint with the Philippine Department of Trade and Industry (DTI).

When to escalate to the DTI

File a DTI complaint if:

• Apollo has not responded to your cancellation request within 10 business days.
• Apollo refuses to refund a charge you believe violates consumer law.
• Apollo continues to charge your card after you cancelled, and your bank dispute did not resolve it.
• Apollo's cancellation terms are unfair or deliberately obscure the cancellation method.

How to file a DTI complaint

You can file a complaint online or in person at your regional DTI office. To file online, visit the DTI website (dti.gov.ph) and look for the "File a Complaint" section. You will need to provide:

• Your full name, address, and contact number.
• Apollo's name and address (Apollo Tech Software Corporation, 4120 Apollo Center, Kalayaan Avenue, Sta. Cruz, 1205, Makati City, Metro Manila, Philippines).
• A detailed description of what happened, including dates and amounts charged.
• Copies of your cancellation request, Apollo's response (or lack of response), and your bank statements showing the charges.
• A copy of Apollo's terms and conditions if you have one.

The DTI will review your complaint and contact Apollo to demand a response. In most cases, companies comply with DTI orders to avoid penalties and reputational damage. Your complaint becomes part of Apollo's official record with the government, which increases pressure on them to resolve the issue fairly.

Why tocancel exists and how we help

Tocancel was created because thousands of Filipino consumers struggle with subscription cancellations every year. Companies like Apollo make cancellation difficult on purpose-hidden buttons, no response to emails, confusing terms-so they keep charging you even after you have given up trying to leave. This is not accidental; it is a business strategy designed to trap you.

At Tocancel, we believe that cancellation should be as easy as sign-up. You should never have to fight a company to stop paying them. That is why we provide clear, step-by-step cancellation guides for hundreds of services in the Philippines, explain your rights under Philippine consumer law, and show you how to escalate to the DTI or your bank if a company refuses to cooperate.

Tocancel has helped thousands of consumers recover money, stop unwanted charges, and cancel subscriptions they thought were impossible to leave. We are on your side, not the company's side. When you use Tocancel, you are not just cancelling a subscription-you are taking back control of your money and your rights.

Key takeaways: cancel Apollo with confidence

Here is what you need to remember:

• You have the legal right to cancel Apollo. The Consumer Act of the Philippines protects you, and no company can force you to keep paying after you request cancellation.
• Cancel before your billing date. Set a reminder one week before so you do not miss the deadline.
• Always request written confirmation of your cancellation. A screenshot or saved email is your proof.
• If Apollo refuses to cancel or continues to charge you, dispute the charge with your bank or file a complaint with the DTI.
• Tocancel provides free guides and support to help you cancel any subscription in the Philippines. Visit tocancel.com to find more services and learn your rights.

Your money is yours to control. Do not let Apollo or any company keep charging you after you have asked to leave. Take action today, and remember: Tocancel has helped thousands of Filipino consumers protect their money and cancel subscriptions that companies tried to trap them in. You can do the same.

Apollo contact and cancellation address

If you need to contact Apollo directly to request cancellation, use this address:

• Mailing address: ApolloTech Software Corporation, 4120 Apollo Center, Kalayaan Avenue, Sta. Cruz, 1205, Makati City, Metro Manila, Philippines
• Email support: Typically [email protected] (check their website for the current support email)
• Website: apollo.io

Send any cancellation requests in writing to the email address or mailing address above, and keep copies of everything you send and receive. If you are filing a DTI complaint, you may also contact the Department of Trade and Industry directly at dti.gov.ph or visit your regional DTI office in person.

Tocancel recommends that you start by cancelling through your account dashboard (Method 1 above), then follow up with an email if you do not receive confirmation within 3 days. Do not wait weeks hoping Apollo will process your cancellation-take action now, document everything, and escalate if they do not respond. Your consumer rights are real, and Tocancel is here to back you up every step of the way.