Cancel Craftsy: The Right Way to Avoid Charges

How to cancel your Craftsy membership before the price trap hits

Why you might need to cancel Craftsy

Craftsy is a subscription-based online learning platform offering video classes in creative hobbies: quilting, sewing, knitting, baking, painting and craft design. You access a library of on-demand tutorials, downloadable patterns and occasional live events. The service operates on a promotional pricing model, which means you pay a discounted rate in your first year, then Craftsy automatically renews you at a higher standard price unless you actively cancel beforehand.

Many Australian members decide to cancel Craftsy once their promotional period ends and the full price kicks in. Others cancel because they've completed their desired courses, have limited time to use the platform, or prefer to learn elsewhere. Whatever your reason, understanding how to cancel - and your legal rights while doing so - puts you in control of your money and your subscriptions.

How craftsy's billing cycle works in australia

Craftsy charges you in Australian dollars (AUD) through three main pathways: direct website billing at craftsy.com, in-app purchases via Apple or Google Play, or third-party payment services like PayPal. Each method has different cancellation steps and refund rules, so identifying where and how you subscribed is your first action.

Your subscription follows an anniversary billing cycle. Your promotional introductory price runs for 12 months from your start date. Craftsy then automatically renews your membership at the standard full price unless you submit a cancellation request before your renewal date. Renewal charges often process 5 to 10 days before your anniversary, which means you must cancel well in advance to avoid being charged.

Common billing surprises australian members encounter

Public reviews and consumer reports show a consistent pattern: members discover unexpected charges at higher prices after their first promotional year ends. Many report confusion about which payment method authorised the renewal, difficulty contacting Craftsy for refunds, and renewal attempts occurring even after they believed they'd already cancelled. These aren't one-off complaints - they're recurring issues that warrant your attention before you reach your renewal date.

Your legal rights under australian consumer law

Australia's consumer protection framework gives you powerful defences when disputing automatic renewal charges and demanding refunds.

What the australian consumer law says about automatic subscriptions

Under the Australian Consumer Law (Part 2-2 of the Competition and Consumer Act 2010), any company that charges you for automatic renewal must first obtain your express informed consent. This means Craftsy must have shown you the renewal terms, price, frequency and cancellation method clearly and upfront, and you must have actively agreed to those terms. A company cannot simply assume your permission.

Your legal position is straightforward: if Craftsy charges you without your explicit prior agreement to automatic renewal, or if you've cancelled but they charge you anyway, those charges are unlawful. You have the right to demand a full refund. If Craftsy refuses, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or your state's consumer protection authority at no cost.

Your right to a refund if Craftsy charges you after cancellation

If you cancel your membership before your renewal date but Craftsy charges you regardless, you have a statutory right to a refund under the Australian Consumer Law. The ACCC's website (accc.gov.au) explicitly states that unsolicited or unauthorised charges must be refunded in full.

Keep a copy of every cancellation confirmation email, screenshot of your account settings showing cancellation, and any correspondence with Craftsy. This evidence is essential if you need to escalate your refund request to the ACCC or pursue the matter further. Save these documents for at least 12 months after your cancellation date.

How to cancel Craftsy by subscription method

Your cancellation process depends on where you subscribed and which payment method you used. Follow the pathway that matches your situation.

Cancel if you subscribed directly on craftsy.com

If you signed up directly through the Craftsy website and Craftsy charged your payment method directly, follow these steps:

1. Log in to your Craftsy account at craftsy.com using your email and password.
2. Navigate to your account settings. This is usually located in the top menu under your profile icon or in a settings dropdown.
3. Find the membership or subscription section within account settings.
4. Select the option to cancel membership or subscription (the exact wording may vary).
5. Craftsy may prompt you to confirm your cancellation or offer you a discount to stay. Do not accept discount offers unless you genuinely want to continue.
6. Complete the cancellation process and request a confirmation email.
7. Take a screenshot of the cancellation confirmation screen and save the confirmation email. Store these for your records.

Your cancellation should take effect immediately on the website. Your access to Craftsy content typically ends either immediately or at the end of your current billing cycle, depending on Craftsy's policy. Confirm the exact end date of your access in the confirmation email.

Cancel if you subscribed through apple or google play

If you purchased your Craftsy subscription through the Apple App Store or Google Play Store (either on iPhone, iPad or Android), you must cancel through that platform's subscription manager, not directly on Craftsy. Cancelling only through Craftsy's website will not stop Apple or Google from renewing your subscription.

For Apple (iPhone or iPad):

• Open the Settings app on your device.
• Tap your name at the top of the screen.
• Select Subscriptions.
• Find Craftsy in the list and tap it.
• Tap Cancel Subscription and confirm.
• Save a screenshot showing the cancellation confirmation.

For Google Play (Android):

• Open the Google Play Store app on your device.
• Tap the profile icon at the top right.
• Select Payments and subscriptions, then Subscriptions.
• Find Craftsy and tap it.
• Tap Cancel subscription and confirm.
• Save a screenshot of the cancellation confirmation.

Once you cancel through Apple or Google Play, no further charges will occur on your next renewal date. The confirmation appears immediately on your device.

Cancel if you subscribed through PayPal

If Craftsy charged you through PayPal (PayPal billing), you must cancel the subscription authorisation in your PayPal account, not on the Craftsy website.

1. Log in to your PayPal account at paypal.com.
2. Click Settings (the gear icon) in the top right.
3. Select Payments from the left menu.
4. Choose Manage automatic payments or Subscriptions (the exact name varies).
5. Find Craftsy in the list of active subscriptions.
6. Click Cancel subscription next to Craftsy.
7. Confirm the cancellation and save a screenshot.

PayPal will stop the recurring charge immediately. You'll receive a confirmation email from PayPal. Save this email as proof of cancellation.

What to do after you cancel Craftsy

Cancellation is only the first step. Protecting yourself afterward ensures Craftsy doesn't charge you unexpectedly.

Monitor your bank account and statements

For the next two billing cycles after your cancellation date, check your bank statements, credit card statements and PayPal activity weekly. Look for any charges from Craftsy, Apple, Google or PayPal on behalf of Craftsy. If an unauthorised charge appears, you have strong grounds to dispute it under Australian consumer law.

Set a phone reminder for 5 days before your original renewal date. This gives you a buffer to spot any errant charges before they become harder to dispute.

Request a refund if you're charged after cancelling

If Craftsy charges you after you've cancelled, contact them immediately and request a refund. Send an email to their support address with the following information:

• Your Craftsy account email address.
• The date you submitted your cancellation request.
• Screenshots or confirmation emails proving you cancelled.
• The date and amount of the unauthorised charge.
• A request for a full refund within 7 days.

Keep a copy of every message you send. If Craftsy doesn't refund you within 7 days, escalate to the Australian Competition and Consumer Commission (accc.gov.au) or your state consumer protection authority. Tocancel recommends documenting every interaction, as this evidence is essential if you need to lodge a formal complaint.

Common mistakes when cancelling Craftsy

Many Australians think they've cancelled their Craftsy membership only to be charged again weeks later. Understanding these pitfalls now will help you avoid them.

Mistake 1: cancelling only on the website but forgetting app-store subscriptions

If you subscribed through Apple or Google Play, cancelling on the Craftsy website does nothing. Apple and Google will still process your renewal charge because their subscription systems are separate from Craftsy's website. You must cancel through the app store itself. Tocancel's analysis of consumer complaints shows this is the single most common source of unwanted charges. Check all three pathways (website, Apple, Google and PayPal) to be certain.

Mistake 2: not saving cancellation confirmation

Without a record of your cancellation, proving you cancelled becomes nearly impossible if a dispute arises. Take a screenshot of any cancellation confirmation screen and save the confirmation email. If you must escalate to the ACCC, these documents are your evidence that you acted in good faith.

Mistake 3: cancelling too close to your renewal date

Craftsy may process your renewal 5 to 10 days before your anniversary date. If you cancel just 2 or 3 days before renewal, the charge may already be in progress and difficult to reverse. Cancel at least 10 to 14 days before your anniversary to be safe.

Mistake 4: assuming a discount offer means you must stay

When you attempt to cancel, Craftsy often presents a discount offer to retain you. You are under no obligation to accept. If you genuinely do not want the service, decline the offer and proceed with cancellation. Accepting a discount when you don't want the service simply delays the problem.

Craftsy pricing and what you might pay

Understanding what Craftsy actually costs helps you decide whether cancellation makes financial sense.

The price difference between promotional and renewal rates is significant - often 200 to 300 percent. This is why Tocancel strongly recommends reviewing your actual usage and alternative platforms 60 days before your renewal date. If you haven't used Craftsy heavily enough to justify the full price, cancellation is the logical choice.

When to keep Craftsy and when to cancel

Cancellation isn't always the right choice. Consider these factors before you decide.

Keep Craftsy if

• You actively use the classes at least once a week.
• The renewal price (the full non-promotional rate) still feels fair value for the content.
• You're enrolled in a series of classes or a learning path that spans multiple months.
• No comparable alternative offers better value for your specific interests.

Cancel Craftsy if

• You haven't accessed your account in over a month.
• The renewal price (full standard rate) exceeds what you're willing to pay.
• You've completed the classes you signed up for.
• A competing platform (YouTube, other online courses, in-person classes) offers the same content at lower cost or higher quality.
• You're unsure about the renewal price or terms - if Craftsy hasn't been transparent, that's a red flag.

Escalation: what to do if Craftsy refuses to refund you

Tocancel recommends attempting to resolve disputes directly with Craftsy first, but if they refuse your refund request, you have formal avenues for enforcement.

Step 1: request a refund in writing (email)

Send a formal email to Craftsy support. Include your account details, the cancellation date, proof of cancellation, the charge amount, the date charged, and a clear request for refund within 7 days. Keep a copy of this email.

Step 2: lodge a complaint with the ACCC

If Craftsy doesn't respond or refuses within 14 days, visit accc.gov.au and lodge a complaint about misleading or unconscionable conduct relating to automatic renewal. The ACCC investigates patterns of complaints and can take enforcement action against companies that systematically breach consumer law.

Step 3: contact your state consumer protection authority

Each Australian state and territory has a consumer protection office. For example, NSW has the NSW Fair Trading Authority, Victoria has the Consumer Affairs Victoria, and Queensland has the Office of Fair Trading. These bodies investigate individual complaints and can help recover your money if Craftsy has acted unlawfully.

Step 4: dispute the charge with your bank or payment provider

If Craftsy charged your credit card or debit account, you can dispute the transaction as unauthorized. Contact your bank and ask for a chargeback. Your bank will investigate and may reverse the charge. If Craftsy charged your PayPal account, PayPal has a dispute resolution process that often favors consumers. Tocancel has guided thousands of consumers through these recovery steps successfully.

Craftsy cancellation checklist

Use this checklist to ensure you've covered every step:

Why tocancel exists and how we can help

Thousands of Australians face unwanted renewal charges and struggle to cancel subscriptions because companies deliberately make the process hard to find. Tocancel (tocancel.com) exists to put that power back in your hands. We provide clear, step-by-step cancellation guides for major services, explain your legal rights under Australian consumer law, and show you how to escalate disputes if a company refuses to cooperate.

Whether you're cancelling Craftsy, a streaming service, a gym membership or any other subscription, the same principles apply: you have the right to cancel, the right to refuse automatic renewal, and the right to a refund if charged unlawfully. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money that companies wrongfully charged. Your cancellation matters, and you deserve clear, honest guidance.

Contact details: how to reach Craftsy

If you need to contact Craftsy directly - for example, to request a refund after cancelling or to dispute a charge - use these contact methods:

Mailing address (USA): Craftsy, 2955 Xenium Lane N, Suite 10, Plymouth, Minnesota 55441, United States

Phone (USA business hours): 1-888-891-7203 (Monday to Friday, 8:00 AM to 4:30 PM Central Standard Time)

Email support: Visit craftsy.com/contact for the support email form

Note that Craftsy's support team is based in the USA, so phone support operates US hours. Email is often faster for requests from Australia. Always reference your cancellation date and request confirmation in writing. Tocancel recommends saving a copy of every interaction, as this evidence protects you if you later need to escalate to the ACCC.

Your ability to cancel Craftsy - and to recover money if you're charged unlawfully - is guaranteed under Australian consumer law. You don't need permission from Craftsy, and you don't owe them a reason. Take action with confidence. Tocancel has helped thousands of Australians like you cancel subscriptions and reclaim control of their spending.