Cancel Craftsy: The Right Way to Reclaim Your Money

How to cancel Craftsy in nigeria and get your money back

What Craftsy is and why nigerians subscribe

Craftsy is an online creative learning platform that delivers video courses, downloadable patterns, and digital resources for crafts like sewing, knitting, quilting, and jewellery making. You gain access to lessons from expert instructors, a global community of makers, and a library of patterns you can use immediately.

Many Nigerians sign up for Craftsy because it offers flexible, affordable creative education without committing to in-person classes. You can learn at your own pace, on any device, and fit lessons around your schedule. However, subscription costs, completed courses, or changing priorities often lead Nigerians to cancel their memberships.

Whether you subscribed directly on the Craftsy website or through Apple App Store or Google Play, you have clear rights to cancel. This guide walks you through every cancellation method, your refund rights under Nigerian consumer law, and how Tocancel can help you protect yourself if the company makes cancellation difficult.

Why you might want to cancel Craftsy

You may decide to cancel Craftsy for several legitimate reasons. You might have finished all the courses you wanted, discovered you no longer use the platform regularly, or found the monthly subscription no longer fits your budget. Life circumstances change, and your learning priorities do too.

Some Nigerians cancel because they prefer other platforms, want to focus on different skills, or realise the content doesn't match their expectations. Whatever your reason, you have the right to stop paying at any time. Cancelling early stops future charges immediately (or at your next renewal date, depending on your plan).

Craftsy pricing and subscription plans in nigeria

Craftsy offers several payment and subscription options, each with different cancellation locations. Your exact naira (₦) pricing depends on your app store region settings, current exchange rates, and any active promotions.

If you subscribed through the Craftsy website directly, you manage cancellation there. If you subscribed via an app store, you must cancel through that app store's settings, not through Craftsy itself. This distinction is critical: cancelling in the wrong place leaves your subscription active and charges continue.

Your consumer rights and nigerian law

Your legal position is strong. Nigeria's Federal Competition and Consumer Protection Act (2018) gives you the right to cancel any subscription at any time without penalty or hidden fees. Craftsy must make cancellation as easy as signup and cannot charge you after you cancel (except for services already delivered).

The Federal Competition and Consumer Protection Commission (FCCPC) is Nigeria's enforcement body. If Craftsy refuses to cancel your subscription, ignores your cancellation request, or continues charging you after you cancel, you can report the company to the FCCPC. The FCCPC has the power to investigate, fine companies, and order refunds.

In practice, this means Craftsy cannot force you to stay subscribed, cannot refuse your cancellation, and cannot charge you after you submit a valid cancellation request. You deserve clarity and confirmation of your cancellation from the company. Tocancel empowers you to document this process and escalate if needed.

How to cancel Craftsy on the website

Cancelling your Craftsy membership through the website is the most direct route if you subscribed directly via crafty.com (or the app's in-app subscription option linked to your account).

Step-by-step website cancellation

1. Visit crafty.com and log into your account using your email and password.
   • Click "Forgot Password" if you do not remember your login details.
   • Check your email inbox and spam folder for the password reset link.
2. Once logged in, locate your account menu, usually shown as your name or profile icon in the top right corner.
   • Tap or click on this menu to open your account options.
3. Select "Account," "Settings," or "Billing" from the dropdown menu.
   • The exact label may vary depending on your app version, but it is always in your account area.
4. Look for "Subscription" or "Membership" within your settings.
   • You should see your current active subscription listed with the next renewal date.
5. Select "Cancel Subscription" next to your active membership.
   • Craftsy may display a survey asking why you are leaving (this is optional).
   • The company may offer a discounted rate to keep you subscribed (you can ignore this offer).
6. Confirm your cancellation when prompted.
   • Read the confirmation message carefully to note your final billing date.
   • If no confirmation appears on screen, check your email for a cancellation receipt.
7. Screenshot or save your confirmation reference number immediately.
   • Forward this confirmation to yourself by email or store it in a note app as proof of cancellation.

What happens after you cancel on the website

After you cancel through the Craftsy website, your subscription stops renewing automatically. You retain access to any courses you have purchased or downloaded until the end of your current billing period. Once that period ends, your access ceases unless you resubscribe.

Craftsy will not charge you again after your cancellation is processed. However, verify this by checking your bank or payment method's transaction history 5 to 7 days after your next expected renewal date. If a charge appears after you cancelled, this is a breach of Nigerian consumer law, and you should report it immediately to Tocancel and the FCCPC.

How to cancel Craftsy via apple app store

If you subscribed to Craftsy through the Apple App Store, you must cancel your subscription within Apple's Settings app, not within Craftsy itself. Apple handles the billing, so Apple controls the cancellation.

Step-by-step cancellation via apple

1. Open the Settings app on your iPhone, iPad, or Apple device.
   • Scroll down to find "iTunes & App Store" or "App Store" (the label varies by iOS version).
2. Tap on your Apple ID at the top of the iTunes & App Store screen.
   • If you see multiple Apple IDs, select the one associated with your Craftsy subscription.
3. Select "Subscriptions" from the menu.
   • You will see a list of all your active and expired subscriptions.
4. Find "Craftsy" in your subscriptions list and tap on it.
   • If you do not see Craftsy, scroll up or down to find it.
5. Tap "Cancel Subscription" or "Edit" to access cancellation options.
   • Apple may show you a retention message or offer. You can proceed with cancellation regardless.
6. Confirm your cancellation by tapping "Confirm" or "Cancel Subscription" again.
   • Apple will send you a confirmation email to your Apple ID email address.
7. Check your email inbox for the Apple cancellation receipt.
   • Screenshot this receipt and save it to your records.

What to expect after apple app store cancellation

Once you cancel through Apple Settings, Apple stops billing you after your current subscription period ends. You keep access to Craftsy content until the last day of your paid period. After that date, Apple will not renew your subscription, and your access will end unless you resubscribe.

Apple is bound by the same Nigerian consumer protection laws as Craftsy. If Apple continues to charge you after you cancel, you can file a complaint with the FCCPC and request a refund through Apple's official dispute process. Tocancel can help you document this complaint if needed.

How to cancel Craftsy via google play

If you subscribed through Google Play on an Android device, you cancel your subscription within the Google Play Store app or Google's online account settings. Google manages the billing, so Google controls the cancellation.

Step-by-step cancellation via google play

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left corner.
2. Select "Manage subscriptions" or "Subscriptions" from the menu.
   • You may see it labeled as "Subscriptions" directly without "Manage."
3. Find "Craftsy" in your active subscriptions list and tap on it.
   • If you do not see Craftsy, scroll through your full subscriptions list.
4. Tap "Cancel subscription" at the bottom of the Craftsy subscription details page.
   • Google may ask you to rate the service or explain why you are cancelling (this is optional).
5. Follow the prompts to confirm your cancellation.
   • Read any final messages carefully to understand your final billing date.
6. Check your email for a Google Play cancellation confirmation.
   • Screenshot and save this confirmation email for your records.

What to expect after google play cancellation

After you cancel through Google Play, your Craftsy subscription stops renewing at the end of your current billing cycle. You retain access to your content until that final renewal date passes. Google will not charge you again unless you manually resubscribe.

If Google charges you after cancellation, this violates Nigerian consumer law. Report the charge to Google's support team first, then escalate to the FCCPC if Google refuses a refund. Tocancel can guide you through this escalation process.

Refund rights and what you can claim

Your refund eligibility depends on when you cancel and which plan you hold. If you cancel within 14 days of your initial subscription purchase (or within 14 days of a renewal date), you may be eligible for a full refund under Nigeria's consumer protection rules. This 14-day window applies to distance contracts (online subscriptions like Craftsy).

After 14 days, your refund claim depends on whether Craftsy delivered what you paid for. If you accessed the courses and content without issue, refunds after 14 days are less likely unless you can prove the service was defective or misrepresented. However, if Craftsy continues charging you after cancellation, you are entitled to a full refund of those unauthorised charges.

To claim a refund, contact Craftsy's support team with your order number, cancellation confirmation, and proof of payment. Keep all documentation. If Craftsy refuses, escalate to the FCCPC with the same evidence. Tocancel can help you prepare a formal complaint if the company resists your refund claim.

Common mistakes when cancelling Craftsy

Cancelling a subscription feels straightforward, but small mistakes can leave your account active and charges running. Here are the pitfalls Nigerians encounter most often.

Mistake one: cancelling in the wrong place

The single most common error is attempting to cancel your subscription within the Craftsy app or website when you subscribed through an app store. If you subscribed via Apple or Google, you must cancel there, not in Craftsy. Cancelling within Craftsy does nothing if your billing is managed by Apple or Google. Your payment method will continue to be charged.

Before you cancel, recall exactly where you signed up. Check your bank or payment statement for the merchant name. If it says "Apple" or "Google," cancel through those platforms. If it says "Craftsy" or shows a credit card charge directly, cancel on the Craftsy website.

Mistake two: not saving your confirmation

Craftsy and app stores email cancellation confirmations, but these messages sometimes land in spam or get lost. If you cannot find your confirmation, you have no proof of cancellation if a dispute arises. Screenshot your on-screen confirmation immediately and email it to yourself before closing the app or browser.

Save your confirmation reference number in a document with the date and time of cancellation. This proof becomes essential if you need to escalate to the FCCPC or file a chargeback with your bank.

Mistake three: assuming access ends immediately

Cancelling your subscription does not end your access instantly. You keep access until the end of your current billing period. Some Nigerians cancel expecting immediate access loss, then receive a surprise charge on their renewal date because they thought it was over. Check your cancellation confirmation for your exact final access date and mark it on your calendar.

Mistake four: not checking for continued charges

After cancellation, monitor your payment method for 7 to 10 days past your final billing date. If a charge appears, Craftsy has breached its cancellation obligation. Screenshot the unexpected charge and report it immediately to your bank as an unauthorised transaction, then notify the FCCPC.

Tocancel's checklist before you cancel

Before you click "Cancel Subscription," complete this checklist to protect yourself.

What to do after your Craftsy subscription ends

Once your cancellation takes effect and your final billing date passes, your Craftsy access closes. However, several important steps remain.

Verify the cancellation worked

Within 7 days of your final billing date, check your bank account or payment app (such as GTBank, First Bank, or your payment card statement). If no charge appears, cancellation was successful. If a charge does appear, take a screenshot immediately and contact Craftsy support with your cancellation confirmation and the unexpected charge.

If Craftsy refuses to refund or acknowledges the error slowly

Contact Craftsy's support team via email (the most documentable method). Send your cancellation confirmation, proof of payment, and the unexpected charge screenshot. Give Craftsy 5 business days to respond. If the company does not refund or ignores your request, escalate to the FCCPC.

Filing a complaint with the FCCPC

The FCCPC accepts complaints about subscription abuse, unauthorised charges, and refusal to cancel. Visit the FCCPC website (fccpc.gov.ng) or call their consumer hotline to lodge a formal complaint. Include your cancellation confirmation, all emails to Craftsy, and proof of the disputed charge. The FCCPC will investigate and can force Craftsy to refund you.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover funds from companies that ignored cancellation requests. If Craftsy makes your cancellation difficult or continues charging you, Tocancel can help you document the issue, file complaints, and pursue refunds through proper legal channels.

Contacting Craftsy about cancellation or disputes

If you experience problems cancelling, need to escalate a billing dispute, or want to request a refund, contact Craftsy directly.

Craftsy headquarters and primary mailing address for consumer inquiries:

Craftsy, Inc.
United States (US headquarters)
Email support: support[at]craftsy.com
Website: crafty.com

Note: Craftsy does not maintain a Nigeria-specific office or postal address. All consumer correspondence, cancellation requests, and disputes should be directed to the US headquarters address above. Craftsy must honour cancellation requests from Nigerian customers under the Federal Competition and Consumer Protection Act, regardless of its physical location.

When you contact Craftsy, include your full name, account email, order or subscription number, and the date of your cancellation request. Send correspondence via email to create a documented record. If Craftsy does not respond within 10 business days, escalate to the FCCPC with a copy of your unanswered email.

Summary and next steps

Cancelling Craftsy takes 5 to 10 minutes, but protecting yourself from continued charges takes attention to detail. You have the legal right to cancel at any time under Nigeria's Federal Competition and Consumer Protection Act. Craftsy cannot refuse, charge penalties, or make cancellation difficult.

The key steps are simple: identify where you subscribed, cancel in the correct location, save your confirmation immediately, and verify the charge stops. If Craftsy continues billing, you have evidence and the FCCPC on your side.

Whether you are cancelling because you finished your courses, ran out of budget, or found a better platform, Tocancel supports your decision and helps you act with confidence. Visit Tocancel.com to explore other subscription services, find cancellation guides for hundreds of platforms, and access tools to manage your recurring payments. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and take control of their spending. Your subscription, your choice, your control.