Cancel Craftsy: The Complete Guide

How to cancel Craftsy in new zealand and protect your consumer rights

What Craftsy is and why you might cancel

Craftsy is an online learning platform that delivers video courses and craft tutorials across sewing, knitting, quilting, baking, and dozens of other hobbies. You access content through your web browser or mobile apps on iOS and Android, and you can subscribe on a monthly or annual basis depending on your learning pace and budget.

Whether you've completed a course, found the content doesn't match your skill level, or simply want to stop recurring charges, cancelling Craftsy is straightforward once you know which platform you used to subscribe. At Tocancel, we've helped thousands of New Zealand consumers navigate this exact scenario, and we understand that the cancellation process can feel unclear if you subscribed via the Craftsy website, Apple App Store, or Google Play.

When you should cancel Craftsy

You should cancel Craftsy if you no longer use the platform, have finished your courses, prefer to purchase individual classes instead of maintaining a subscription, or simply want to reassess your learning priorities. Many New Zealand users cancel after discovering free craft content elsewhere, or because they subscribed on impulse and need to manage their spending more carefully.

What this guide covers

This guide walks you through every cancellation method available to New Zealand subscribers, explains what happens to your access and data after you cancel, covers refund options under New Zealand consumer law, and arms you with the legal knowledge to push back if Craftsy refuses to cooperate. Tocancel is committed to empowering you with facts and practical steps so you stay in control of your subscriptions and understand your consumer rights.

Understanding your subscription pricing and billing cycle

Craftsy offers flexible subscription options, though exact pricing can vary slightly between the web platform and app stores due to regional pricing and payment processor fees.

Check your most recent invoice or subscription confirmation email to confirm which plan you're on and where you subscribed. This information determines which cancellation method you'll use and whether you're eligible for a refund under New Zealand consumer law.

How to cancel Craftsy via the website

If you subscribed directly through the Craftsy website (rather than via Apple or Google), this is the fastest and most direct cancellation route.

Step-by-step web cancellation process

1. Go to craftsy.com and log in with your email and password.
   • If you've forgotten your password, use the "Forgot password" link and reset it before proceeding.
2. Click your profile icon or account menu, usually in the top-right corner.
   • Look for options labelled "Account," "Profile," "Settings," or "My Account".
3. Select Subscriptions, Billing, or Payment methods.
   • Different versions of the Craftsy interface use slightly different labels, so scan the account menu carefully.
4. Find your active Craftsy Premium subscription and click Cancel subscription or Manage subscription.
   • You may be asked to confirm your cancellation reason or offered a discount to stay; you're under no obligation to accept any offer.
5. Confirm the cancellation when prompted.
   • A confirmation message will appear on screen, and you'll receive a cancellation confirmation email within minutes.
6. Save your confirmation email for your records as proof of cancellation.
   • You may need this if a charge appears on your account after cancellation.

Your access to Craftsy Premium content will end on your next billing date, not immediately. You retain access until that date has passed.

Cancelling on apple app store

If you subscribed to Craftsy through the Apple App Store, you must cancel through your Apple account settings, not through the Craftsy app itself.

1. On your iPhone or iPad, open the Settings app.
   • Go to your name at the top of the screen, then tap Subscriptions.
2. Find Craftsy in your active subscriptions list.
   • If you don't see it, tap See All Subscriptions or check under "Ended" to confirm the status.
3. Tap Craftsy and select Cancel Subscription.
   • Apple will ask you to confirm your reason for cancelling; this is optional feedback.
4. Confirm the cancellation and save your confirmation details.
   • You'll receive a cancellation email from Apple within 24 hours.

Your access to Craftsy Premium continues until the end of your current billing period, after which the subscription will not renew.

Cancelling on google play

If you subscribed to Craftsy through Google Play, you cancel the subscription through your Google account settings.

1. On your Android device, open the Google Play Store app.
   • Tap your profile icon in the top-right corner.
2. Select Payments and subscriptions, then Subscriptions.
   • You will see all active subscriptions linked to your Google account.
3. Find Craftsy and tap on it.
   • If you don't see Craftsy, check under "Inactive subscriptions" to confirm previous cancellation.
4. Tap Cancel subscription and confirm when prompted.
   • Google will ask if you want to keep the subscription; select Cancel subscription again to confirm.
5. Check your email for a cancellation confirmation from Google.
   • This confirmation is your proof of cancellation and should be saved for your records.

Access to your Craftsy content continues until the end of your current billing period, and the subscription will not renew after that date.

What happens to your access and content after you cancel

Understanding what you lose and what you keep after cancellation helps you decide whether to download course materials before you cancel.

Once your subscription ends on the renewal date, you lose access to all Craftsy Premium content. This means you cannot watch videos, download materials, or access live sessions unless you purchase individual courses. Any courses you purchased individually (not as part of your subscription) remain available to you permanently and do not disappear after cancellation.

Your user account and profile remain active, so you can log in to Craftsy even after your subscription expires. However, you will only be able to view the free content library, which is limited. If you change your mind and want to resubscribe later, all your previous watch history, bookmarks, and saved courses will be waiting for you when you renew your membership.

Before your subscription ends, download or save any course materials, project files, or certificates you want to keep for future reference. Tocancel recommends taking screenshots of your certificates or saving PDFs if Craftsy offers them, as these documents prove your course completion and may be valuable for your personal portfolio.

Refunds and your consumer rights under new zealand law

Your legal position is clear: under the Consumer Guarantees Act 1993 (CGA), you have the right to cancel most consumer contracts and claim a refund in certain circumstances.

When you're entitled to a refund

The Consumer Guarantees Act protects you if Craftsy fails to deliver the service as promised or if the service is significantly unfit for purpose. For example, if you paid for a Premium subscription and Craftsy's videos don't play, courses are unavailable, or the platform is non-functional, you may be entitled to a refund, repair, or replacement service.

If you cancel simply because you change your mind or no longer want the subscription, Craftsy is not legally required to refund you unless their terms and conditions offer a specific grace period (typically 14 days for online purchases). Check your subscription confirmation email to see if Craftsy offers a money-back guarantee within a set timeframe.

If you subscribed via Apple App Store or Google Play, those platforms have their own refund policies. Apple offers a 14-day refund window for most in-app subscriptions if you request a refund directly from Apple. Google Play typically allows refunds within 48 hours of purchase. Tocancel advises contacting the app store first before approaching Craftsy directly.

How to request a refund from Craftsy

If you believe you're entitled to a refund, contact Craftsy through their support channels as soon as possible. Email their support team with your order number, subscription dates, and a clear explanation of why you're requesting a refund. Keep copies of all emails and their responses for escalation purposes.

If Craftsy refuses your refund request and you believe they've breached the Consumer Guarantees Act, you can file a complaint with the Commerce Commission, which enforces consumer protection laws in New Zealand. The Commerce Commission can investigate your complaint and pursue legal action on your behalf if necessary.

Tocancel recommends keeping detailed records of all communication with Craftsy, including dates, names of support staff, and the content of each conversation. This documentation strengthens your case if you need to escalate the dispute to the Commerce Commission.

Common mistakes to avoid when cancelling

We understand that subscription cancellations can be frustrating, especially when you're unsure whether you've successfully completed the process.

Do not assume your subscription is cancelled simply because you clicked "Cancel" on a page. Always wait for a confirmation email from either Craftsy, Apple, or Google (depending on where you subscribed). If you don't receive a confirmation email within 24 hours, log back into your account or app store and verify the subscription status manually.

Do not delete the Craftsy app from your phone as a shortcut to cancelling your subscription. The app's presence or absence has no effect on your subscription status; you must cancel through the official channels described above. Deleting the app will not stop charges from continuing.

Do not ignore unexpected charges after you believe you've cancelled. If a charge appears on your credit card or bank account after your cancellation date, contact your bank or card issuer immediately and dispute the charge. Provide them with your cancellation confirmation email as evidence that you did not authorise the renewal.

Do not forget to note your subscription renewal date before you cancel. If you cancel on the same day your subscription renews, you may be charged for an additional month or year. If this happens, request a refund immediately and reference the timing of your cancellation request.

Tocancel strongly advises monitoring your bank and card statements for at least two billing cycles after you cancel, just to ensure no further charges appear.

Contacting Craftsy if you need additional help

If you encounter technical issues during cancellation or have questions about your account, Craftsy's support team can help.

Craftsy is a United States-based company and does not maintain a dedicated New Zealand office or postal address. You can reach their support team through the following channels:

• Visit their website at craftsy.com and look for a "Contact Us" or "Help" link, usually in the footer.
• Use the in-app help or chat feature if you're accessing Craftsy through a mobile device.
• Email their support team with your account details and cancellation request. You may need to look for an email address or contact form on their website.

Response times vary, but Craftsy typically replies to support inquiries within 2 to 5 business days. If you're in a hurry, use the in-app chat feature, as this often receives faster responses than email.

Summary: your cancellation checklist

Use this checklist to ensure you've completed the cancellation process correctly and protected your consumer rights.

Once you've ticked every box on this checklist, your Craftsy subscription is cancelled and you're protected under New Zealand consumer law.

Your consumer rights and what they mean for you

The Consumer Guarantees Act 1993 is your primary shield as a New Zealand consumer. This law states that all goods and services sold to you must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe.

If Craftsy's service fails to meet these standards-for example, if videos don't load, courses disappear without notice, or the platform is consistently unavailable-you have the right to demand a remedy. This remedy can take the form of a refund, a credit toward future purchases, or repair of the service at no extra cost to you.

You also have the right to cancel contracts for ongoing services (like subscriptions) without penalty if you change your mind, provided you do so within a reasonable timeframe. While Craftsy is not obligated to offer a refund for change-of-mind cancellations, they must honour legitimate cancellation requests and stop charging you immediately.

If Craftsy charges you after you've cancelled, or if they refuse to acknowledge your cancellation, you can escalate the dispute to the Commerce Commission, which enforces consumer protection law nationwide. The Commerce Commission can investigate, negotiate on your behalf, and pursue legal remedies if Craftsy has acted unlawfully.

Tocancel empowers you with knowledge so you understand your rights and can assert them confidently. You are not obligated to accept poor service or unexpected charges.

Should you stay or should you cancel?

Before you finalise your cancellation, consider whether staying subscribed might still serve your goals.

If you're cancelling purely for financial reasons and may return later, cancel now with confidence knowing your account will be waiting for you. If you're cancelling because the service doesn't meet your needs, that is a valid reason to exit and reclaim your money through Consumer Guarantees Act protections.

After you cancel: what to do next

Cancellation is not the end of the process; it's the beginning of protecting yourself and your finances.

Set a reminder on your calendar for the day after your next scheduled billing date. On that day, log into your bank or card account and check whether Craftsy has charged you again. If a charge appears, contact your bank or card issuer immediately, reference your cancellation confirmation email, and request a chargeback or reversal.

If you've saved course materials or certificates, store them in a safe location such as cloud storage or a physical folder. These documents prove you completed the course and may be valuable for your personal or professional portfolio.

If you had issues with Craftsy's service or feel you've been treated unfairly, document your experience and keep all communications. You can file a complaint with the Commerce Commission if you believe your consumer rights have been violated. Tocancel encourages you to report problems so the regulator can hold companies accountable.

Finally, take a moment to review your other subscriptions. If you cancelled Craftsy because you weren't using it enough or couldn't afford it, check whether you have similar subscriptions that you've also forgotten about. Many New Zealand consumers overpay for subscriptions they no longer actively use.

Key takeaway and next steps

Cancelling your Craftsy subscription is straightforward, and your consumer rights are strong under New Zealand law. You have the power to cancel whenever you choose, and you're protected against unexpected charges and unfair refusal of legitimate refund claims.

Follow the step-by-step process for your subscription platform (website, Apple App Store, or Google Play), save your confirmation email, and monitor your account for at least one billing cycle after cancellation. If Craftsy refuses to stop charging you or disputes your refund claim, the Commerce Commission stands behind you and can pursue the matter on your behalf.

Tocancel has helped thousands of consumers in New Zealand cancel subscriptions safely and reclaim their money. Visit Tocancel.com today to explore guides for cancelling other services, understand your full range of consumer rights, and access resources that keep you in control of your subscriptions and spending.

Your financial independence matters, and cancelling unwanted subscriptions is the first step toward taking back control.