Cancel Exodus 90: The Right Way

How to cancel your Exodus 90 subscription and get your money back

What is Exodus 90 and why you might want to cancel

Exodus 90 is a digital membership program designed for men pursuing spiritual formation through daily prayer, reflections and seasonal challenges completed in small groups. The service delivers structured content via a mobile app and web platform, offering guided tracks for personal and communal spiritual development.

You might be considering cancellation for several reasons: the program didn't align with your expectations, your free trial is ending and you're not ready to commit financially, unexpected renewal charges have appeared on your bank statement, or you've simply completed what you needed from the service. Whatever your reason, Tocancel understands that cancelling a subscription should be straightforward, not frustrating.

When cancellation makes sense

You should cancel if you're not actively using the daily content or group formation features, if the cost doesn't justify the value you're receiving, or if you've found an alternative spiritual community that works better for you. Don't feel obligated to continue just because you started the trial; your time and money matter.

Common reasons users cancel Exodus 90

Members typically cancel when their free trial period expires without active engagement, unexpected renewal charges appear after the 14-day introductory period, the group-based format doesn't suit their solo practice preference, or life circumstances change unexpectedly. Understanding your own reason helps you act decisively and avoid hesitation that leads to unwanted charges appearing on your next billing cycle.

Your consumer rights under australian law

As an Australian consumer, you have legal protections that apply even when purchasing from overseas services like Exodus 90.

Australian consumer law and your protections

The Australian Consumer Law gives you the right to a refund if a service is not delivered as promised, is faulty, or if the subscription was activated without your clear consent. If Exodus 90 charged you after your trial without explicit authorisation, or if the service failed to work as described, you have grounds to dispute the charge with your bank or payment provider.

Your legal position is clear: you must never be charged without your express permission, and any misleading claims about what the service provides are enforceable against the company. If Exodus 90's terms state there is no prorated refund for unused portions of paid subscriptions, this clause does not override your consumer rights if the service was misrepresented or you never authorised the charge in the first place.

When to escalate to the ACCC

If Exodus 90 refuses to refund an unauthorised charge or disputes your cancellation request, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC), which investigates consumer disputes and enforces consumer law across Australia. The ACCC has the authority to take action against businesses that breach consumer protections, including unfair subscription practices. Tocancel recommends documenting all communication with the company before escalating, as the ACCC will ask for evidence of your attempts to resolve the matter directly.

Exodus 90 subscription plans and pricing in AUD

Exodus 90 offers a single core membership with flexible payment options to suit different budgets and circumstances.

The free trial is your risk-free window to test whether Exodus 90 fits your spiritual practice. If you decide it's not for you, you must cancel before the 14-day period ends to avoid being charged. Tocancel recommends marking your calendar on day 1 of your trial so you don't miss the cancellation deadline and wake up to an unexpected charge.

How to cancel your Exodus 90 subscription

Exodus 90 provides multiple cancellation methods so you can choose the option that suits you best.

Cancel via the Exodus 90 app or web dashboard

The easiest and fastest way to cancel is through your account settings in the app or web platform. Follow these steps:

1. Open the Exodus 90 app or log in to the web portal at exodus90.com with your email and password
2. Navigate to your account settings or subscription management section
3. Select the option to view or manage your membership or subscription
4. Choose "Cancel membership" or "End subscription"
5. Follow any prompts requesting feedback about why you're cancelling (optional but helpful)
6. Confirm your cancellation when prompted
7. Take a screenshot of the confirmation page and save any confirmation email you receive

Most users complete this process in under two minutes. Your cancellation takes effect immediately, and you retain access to any content you've already paid for until your current billing period ends.

Cancel by email

If you prefer to cancel in writing, send an email to the Exodus 90 support team with the following information:

• Your full name
• The email address linked to your Exodus 90 account
• Your account ID (if you have it)
• A clear statement: "I wish to cancel my Exodus 90 membership effective immediately"
• Your preferred cancellation date (if applicable)

Send this email to [email protected] and request a confirmation of receipt. Keep this email in your records as proof of your cancellation request. The support team typically responds within 24 to 48 hours on business days.

Cancel by postal mail

If you prefer to cancel by letter, send a written notice to the Exodus 90 U.S. office address. This method creates a documented paper trail and is useful if you're disputing an unauthorised charge:

1. Write a clear letter on your letterhead stating your intent to cancel
2. Include the following information:
   • Your full name
   • Your email address associated with the account
   • Your account ID if available
   • The date you wish the cancellation to take effect
   • The date you wrote the letter
3. Address the letter to:
   • Exodus 90
   • 2451 Broadway Street
   • Fort Wayne, IN 46807
   • United States of America
4. Keep a copy of the letter for your records
5. Send the letter using tracked postage (Australia Post Registered Mail or Express Post) so you have proof of delivery
6. Allow 10-15 business days for processing after delivery

Postal cancellation is slower but creates documented evidence should you need to dispute charges later with your bank or the ACCC. Tocancel recommends this method if you've experienced billing problems or want maximum protection.

How to secure a refund after cancellation

Your refund rights depend on when you cancel and the circumstances of your charge.

Refund eligibility and timelines

Exodus 90's terms typically state that paid subscriptions are not refundable and no prorated refunds are issued for unused portions of the membership period. However, this does not apply in all situations. You have the right to a refund if:

• You were charged without authorising a paid subscription (the trial should not convert automatically without your explicit consent)
• The service was not delivered as described or was faulty
• You cancel within 14 days of your initial charge and can demonstrate you did not actively use the service
• The company failed to honour a cancellation request you submitted before the next billing date

If any of these situations apply to you, submit a refund request to Exodus 90 support in writing via email. State the specific reason you believe you qualify for a refund, referencing the Australian Consumer Law if applicable. Request a response within 10 business days.

If Exodus 90 refuses to refund

If the company denies your refund request, you have further options. Contact your bank or credit card provider and explain that you were charged without proper authorisation or that the service was misrepresented. Most financial institutions allow you to dispute charges within a set period (typically 90 days from the transaction date). Your bank will investigate on your behalf and may reverse the charge.

If the disputed amount exceeds A$300 and remains unresolved, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA), which will conduct a formal investigation. Tocancel recommends keeping all documentation including your original cancellation request, any confirmation emails, and copies of the charges on your statement.

Common mistakes to avoid when cancelling

Cancelling a digital subscription can feel straightforward until something goes wrong, and small oversights often lead to unexpected charges and frustration.

Mistakes that lead to unwanted charges

One of the most common mistakes is cancelling the payment method (such as deleting a credit card) without actually cancelling the subscription itself. When your renewal date arrives, the company will attempt to charge you, and if the card no longer exists, this can trigger failed payment fees or place your account in dispute status. Instead, always cancel the subscription through the company's portal or by contacting support directly.

Another frequent error is failing to cancel before your free trial ends. The 14-day trial window can pass quickly, especially if you're busy, and many users assume cancellation is automatic. It never is. Mark your calendar on day 1, not day 13, so you have time to act without rushing.

Not keeping proof of cancellation is a third major mistake. Screenshot your confirmation page, save the confirmation email, or keep the postage receipt from your postal cancellation letter. If a charge appears on your statement after you cancelled, this proof is essential evidence that you acted in good faith and the company failed to honour your request.

What happens after you cancel

Understanding what to expect after clicking "cancel" removes anxiety and helps you stay in control.

Access and account status after cancellation

Once you cancel, your Exodus 90 account will remain accessible for the remainder of your current billing period. If you paid for an annual membership and cancel mid-year, you keep access until your annual renewal date would have occurred. If you're on the three-payment instalment plan and you cancel, your access continues through the end of the current month or billing cycle.

After your current period expires, you will lose access to the app and web platform unless you resubscribe. Any notes, progress tracking or personal content you created within the app during your membership should be downloaded or screenshotted before your access ends, as the company typically does not retain this data after membership expires.

What to do if charges continue after cancellation

If you notice a charge on your statement after your cancellation date, act immediately. First, check your email for any confirmation that your cancellation was received and processed. If you see no confirmation, contact Exodus 90 support again and provide proof of your cancellation request (screenshot, email timestamp, or postal receipt).

If the company cannot provide evidence that they received your cancellation request on time, they must refund the erroneous charge under Australian Consumer Law. If they refuse, contact your bank within 10 business days of the charge to initiate a dispute. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by documenting this process carefully.

Important things to do before you cancel

Taking a few simple steps before you submit your cancellation protects your interests and creates a record.

Cancellation checklist

This checklist takes 10 minutes to complete and provides comprehensive protection against billing disputes and miscommunication.

Comparing your options: a quick reference guide

Exodus 90 offers multiple cancellation routes, each with different advantages depending on your circumstances.

Most users find the app or web dashboard method fastest and most reliable. Choose postal mail if you're concerned about billing disputes or want maximum legal protection. Tocancel recommends using the method that feels most secure to you personally.

Contact details and next steps

If you need to reach Exodus 90 to cancel or discuss your account, use these contact methods:

Email support: [email protected]

Postal address for cancellation:

Exodus 90
2451 Broadway Street
Fort Wayne, IN 46807
United States of America

If you need further help: If Exodus 90 does not respond to your cancellation request or continues charging you after you cancel, contact your bank's dispute department or lodge a complaint with the Australian Financial Complaints Authority (AFCA) at www.afca.org.au.

Cancelling your Exodus 90 subscription is a straightforward process when you follow these steps and document your actions. You have consumer rights that protect you even when dealing with overseas companies, and Tocancel is here to empower you to take confident action. Whether you're cancelling because the program isn't the right fit, the cost no longer works for your budget, or you've found an alternative that better suits your needs, your decision is valid and your request will be honoured when you follow the correct procedure. Tocancel has helped thousands of consumers cancel unwanted subscriptions without confusion or unexpected charges, and these same proven methods will work for you.