Cancel Exodus 90: The Right Way to Take Control

How to cancel Exodus 90 and reclaim control of your subscription

What is Exodus 90 and why cancellation matters to you

Exodus 90 is a faith-based formation program for men, delivered primarily through a mobile app. The service combines spiritual disciplines, daily guidance, and structured community over a 90-day cycle and beyond. You subscribe via automatic renewal, which means your membership renews each year unless you actively cancel it within a specific timeframe.

You may be considering cancellation for several legitimate reasons: the annual fee no longer fits your budget, the program did not deliver the spiritual results you expected, you have completed your 90-day journey, or an unexpected price change prompted you to reassess. Whatever your reason, Tocancel is here to guide you through every step, ensuring you understand your rights as a consumer in Ireland and avoid common pitfalls that leave subscriptions renewing unnecessarily.

The automatic renewal trap and how it affects you

Exodus 90 operates on an automatic renewal system. You begin with a 14-day free trial, then transition to a paid membership that renews each year without your active intervention. The service is available through three separate channels: the official website, Apple App Store, and Google Play Store. Each platform has slightly different pricing structures and cancellation procedures. This fragmentation means you must identify exactly where you subscribed before you can cancel effectively.

Common reasons irish subscribers choose to cancel

Community feedback reveals several recurring patterns that lead users to cancel. Many participants report frustration with the shift from flexible monthly payment options to mandatory annual commitment, confusion over automatic renewal timing, and unexpected price increases at renewal time. Group leaders especially struggle when recruiting participants who prefer shorter financial commitments or trial periods. Understanding these patterns helps you approach your own cancellation decision with confidence and clarity.

Pricing and subscription plans across all platforms

Your cancellation strategy begins with knowing exactly how much you are paying, through which platform, and when your next renewal date arrives.

Log into your account on the official Exodus 90 website and navigate to your billing section. You will find your renewal date, payment method, and subscription tier listed clearly. Screenshot this information before you begin cancellation, as it serves as your proof of purchase and protects you if a dispute arises later. This simple step takes 90 seconds and gives you evidence of your subscription status.

How to cancel Exodus 90 depending on your subscription platform

Your cancellation method depends entirely on where you purchased your subscription, as each platform operates independently.

Cancelling through the apple app store on your iPhone

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel directly through Apple's settings, not through the Exodus 90 app itself. The app does not have a cancellation option built in.

1. Open the App Store on your iPhone or iPad
2. Tap the profile icon (a silhouette) in the top right corner of the screen
   • This appears at the very top of the App Store's home screen
3. Select "Subscriptions" from the menu that appears
   • You will see a list of all active subscriptions on your Apple account
4. Find "Exodus 90" in your active subscriptions and tap on it
5. Tap "Cancel Subscription" or "Edit Subscription"
   • If you see "Edit Subscription," open it and then select "Cancel Subscription" from the next screen
6. Confirm the cancellation when prompted
   • Apple will ask you to confirm once more; select "Confirm Cancellation"
7. Check your email for a cancellation confirmation from Apple within minutes

Your access to Exodus 90 will continue until the end of your current billing period. After that date, your subscription ends and no further charges occur. Keep the confirmation email as evidence that you cancelled on the date shown.

Cancelling through google play store on android devices

If you subscribed through Google Play Store on an Android phone or tablet, you cancel through Google's subscription settings, not through the Exodus 90 app.

1. Open the Google Play Store app on your Android device
2. Tap the profile icon in the top right corner
   • This is usually your account picture or initial letter
3. Select "Manage my subscriptions" from the menu
4. Find "Exodus 90" in your active subscriptions and tap on it
5. Tap "Cancel subscription" at the bottom of the screen
6. Follow the prompts to confirm your cancellation
   • Google may ask why you are cancelling; this is optional feedback
7. Look for a confirmation message on screen and via email

Your access continues until the end of your current billing cycle. Google will send you a cancellation confirmation email shortly after. Save this email as proof of cancellation, as it contains the exact date your subscription ended.

Cancelling a website subscription via Exodus 90 directly

If you subscribed directly through the official Exodus 90 website (not through an app store), you cancel through your account dashboard.

1. Visit the Exodus 90 website and log into your account
2. Navigate to "Account Settings" or "Billing" (usually in your profile menu)
3. Find the "Manage Subscription" or "Cancel Membership" option
   • This section displays your current plan, renewal date, and payment method
4. Click "Cancel Subscription" or "Cancel Membership"
5. Complete any exit survey or feedback form if prompted
   • You may skip these questions; they are optional
6. Confirm the final cancellation
7. Check your email for a cancellation confirmation from Exodus 90

Website subscriptions typically end immediately or at the end of your current billing cycle, depending on their policy. Your confirmation email will state the exact end date. If you do not receive a confirmation within 24 hours, contact Exodus 90 support to verify that your cancellation was processed.

Understanding your consumer rights under irish law

As a consumer in Ireland, you have strong legal protections when cancelling subscriptions. The Consumer Rights Act 2022 gives you the right to cancel any distance contract (including online subscriptions) within 14 days of purchase, regardless of reason. This applies to your initial Exodus 90 subscription and any renewal period.

Your legal position is straightforward: if you cancel within 14 days of being charged, Exodus 90 must refund your money in full. After the 14-day period ends, you are bound to the subscription terms unless the company has breached the contract (for example, by charging you twice or failing to deliver the service). The Consumer Rights Act is enforced by the Competition and Consumer Protection Commission (CCPC) in Ireland, which acts as your escalation point if Exodus 90 refuses to refund or cancels your account improperly.

Your 14-day cancellation right in practice

When you first subscribe to Exodus 90, your 14-day cancellation window begins on the day you are first charged, not on the day you sign up. If you are unhappy with the service during this period, you can cancel and request a full refund without explaining your reason. This right applies whether you subscribed through the website, Apple App Store, or Google Play Store. However, you must act within those 14 days to exercise this protection.

After 14 days, your right to free cancellation expires, but you retain the absolute right to cancel your subscription at any time. Exodus 90 cannot force you to continue paying beyond your chosen end date. The Consumer Rights Act 2022 prohibits companies from making cancellation unnecessarily difficult, so Tocancel recommends cancelling using the official method for your platform (as outlined above) and keeping your confirmation email.

What to do if Exodus 90 refuses to cancel or refund

If you follow the cancellation steps above and Exodus 90 or the app store continues to charge you, or if your refund request is denied, you have a clear escalation path. First, contact Exodus 90 support directly with your cancellation confirmation and request a refund in writing. If they do not respond within 14 days, or if they refuse, you can lodge a complaint with the CCPC. Tocancel emphasises that the CCPC has the authority to force refunds and can issue fines to companies that breach consumer rights.

You can also dispute the charge with your bank or payment provider (your card company or PayPal, for example). Under the Consumer Rights Act, you are entitled to your money back if you cancelled within 14 days, and banks will reverse the charge on your behalf. This protection is one of your strongest levers if Exodus 90 resists.

What happens after you cancel your Exodus 90 subscription

Once you cancel, your access to Exodus 90 continues until the end of your current billing period, after which your account closes.

Access and account closure timeline

If you cancel before your renewal date arrives, Exodus 90 will not charge you again. You retain full access to the program, daily content, and community features until midnight on your renewal date. On that date, your access ends automatically. You cannot reactivate your account using the same payment method; if you wish to rejoin later, you will be treated as a new subscriber and may be eligible for a free trial again.

Data and account information after cancellation

Tocancel advises you to download or save any personal content you created within Exodus 90 before your access expires. Some programs retain user data for a limited period after cancellation (typically 30 to 90 days), but you cannot count on this. Take screenshots of your progress, journal entries, or other information you wish to keep. After the retention period, Exodus 90 may delete your account data permanently.

You will likely receive an email from Exodus 90 after cancellation asking why you left or offering a discounted re-subscription offer. These are marketing messages; you are under no obligation to respond, and they do not affect your cancellation. If you receive unexpected charges after cancellation, contact your bank immediately and file a complaint with the CCPC.

Refunds and your rights to payment recovery

Your eligibility for a refund depends on when you cancel relative to your subscription purchase date.

Refunds within the 14-day cancellation period

If you cancel within 14 days of being first charged, you are entitled to a full refund under the Consumer Rights Act 2022. This applies to your initial subscription payment and any renewal charges incurred within that 14-day window. The company must process your refund within 14 days of receiving your cancellation request. For app store subscriptions, Apple and Google typically issue refunds within 3 to 5 business days once you cancel.

Refunds after the 14-day period

After 14 days have passed, you are no longer automatically entitled to a refund simply because you cancelled. However, you do have rights if Exodus 90 has breached the terms of service. For example, if the service was unavailable for an extended period, if you were charged twice in a single month, or if Exodus 90 substantially changed the service without your consent, you may claim a partial refund. Tocancel recommends contacting Exodus 90 support with evidence of the breach and requesting a prorated refund for the unused portion of your subscription.

If Exodus 90 refuses a legitimate refund claim, escalate to the CCPC. You can file a complaint online at ccpc.ie, and the CCPC will investigate on your behalf at no cost. This process typically takes 4 to 8 weeks, but it carries real authority: the CCPC can order refunds and issue penalties to non-compliant companies.

Common cancellation mistakes to avoid

Many users attempt to cancel but inadvertently leave their subscription active, resulting in unexpected charges months later. Understanding these pitfalls protects you from frustration and wasted money.

Mistake 1: deleting the app instead of cancelling the subscription

Simply deleting the Exodus 90 app from your phone does not cancel your subscription. The app is merely the interface; your subscription exists separately in Apple's, Google's, or Exodus 90's billing system. Deleting the app means you will not see reminder notices, but your payment method will still be charged on your renewal date. Always cancel through the method outlined in your subscription channel (app store or website) before deleting the app.

Mistake 2: contacting support without following the official cancellation process

If you email Exodus 90 support asking to cancel without first cancelling through the correct method, they may not action your request immediately. Support teams are not always synchronised with the billing system. Always cancel through the official channel first (Apple, Google, or the website), then follow up with support only if charges continue. This creates a clear paper trail and prevents miscommunication.

Mistake 3: assuming your cancellation is complete without confirmation

After clicking "Cancel Subscription," always wait for a confirmation message or email. If you do not receive one within 24 hours, log back into your account and verify that the subscription shows as cancelled. Some users assume cancellation is complete without verifying, then wake up to an unexpected charge 30 days later. A single screenshot or saved email confirmation takes seconds and protects you entirely.

Mistake 4: ignoring the exact renewal date

Your cancellation is only effective if you act before your renewal date. If your next charge is due on 15 March, you must cancel before midnight on 14 March. Check your confirmation email or account dashboard for the exact renewal date. Setting a phone reminder one week before renewal ensures you do not miss the window.

Checklist for cancelling your Exodus 90 subscription

Use this checklist to ensure every step is completed correctly and you have the documentation you need if a dispute arises.

Completing every step above gives you complete protection and clear evidence if you need to dispute an unexpected charge.

Comparing your subscription channels: which is easiest to cancel?

Each subscription channel has different cancellation friction, refund processing times, and support responsiveness.

If you subscribed through an app store, cancelling through that same platform is fastest and most reliable. If you subscribed directly through the Exodus 90 website, use their account dashboard but be prepared for slower refund processing.

Getting help if cancellation does not work

If you have followed every step above and Exodus 90 continues to charge you, or if your refund is refused, you have several escalation options.

Step 1: contact Exodus 90 support directly

Send an email to Exodus 90 support with your cancellation confirmation and the dates of any unwanted charges. Use polite but firm language: "I cancelled my subscription on [date] as confirmed in your email. I was charged on [date] after cancellation. Please refund this charge within 7 days." Keep a copy of every email for your records.

Step 2: dispute the charge with your bank or payment provider

If Exodus 90 does not respond within 14 days, contact your bank, credit card company, or PayPal and explain that you cancelled but were charged. Provide your cancellation confirmation email as evidence. Your bank will open a dispute and typically refund you while they investigate. This is one of your strongest levers and usually resolves the issue within 10 to 15 days.

Step 3: file a complaint with the CCPC

If the charge is still not refunded, log a formal complaint with the Competition and Consumer Protection Commission at ccpc.ie. Provide your cancellation confirmation, the disputed charge details, and evidence that Exodus 90 ignored your refund request. The CCPC will contact Exodus 90 on your behalf and has the power to force refunds and issue fines. This step is free and carries real legal weight.

Why tocancel is your partner in subscription management

Cancelling an online subscription should be straightforward, yet companies often make the process deliberately opaque to discourage you. Tocancel exists to cut through this friction and empower you with clear, step-by-step guidance and knowledge of your legal rights. We have helped thousands of consumers cancel unwanted subscriptions and recover refunded charges by understanding the cancellation method for each platform and escalation path if companies refuse to comply.

Whether you are cancelling Exodus 90 because the price increased, because you have completed the program, or because it simply did not suit you, Tocancel provides the clarity and confidence you need. Your money is yours, and your right to cancel is protected by Irish consumer law. Follow the steps in this guide, keep your confirmation emails, and know that if Exodus 90 continues to charge you, you have legal remedies available through your bank and the CCPC.

Tocancel.com has built a library of cancellation guides for hundreds of subscriptions across Ireland, the UK, and beyond. Bookmark our site and return whenever you need to cancel a service, manage a refund, or understand your consumer rights. Your next subscription will be easier to exit because you have learned the process here.

Exodus 90 contact information

If you need to reach Exodus 90 directly for support after cancellation, contact them through their official website. Do not rely on third-party contact information, as it may be outdated or incorrect.

For complaints about Exodus 90 or disputes over charges, contact the Competition and Consumer Protection Commission (CCPC) in Ireland:

CCPC website: ccpc.ie
CCPC telephone: 0818 444 440 (Monday to Friday, 9am to 5pm)
Online complaint form: available at ccpc.ie/consumer

You also have the right to pursue your case through your local district court if your claim exceeds what the CCPC can order, but this is rarely necessary once the CCPC becomes involved.