Cancel Exodus 90: Step-by-Step Guide

How to cancel Exodus 90 in new zealand and understand your rights

What is Exodus 90 and why you might cancel

Exodus 90 is a faith-based digital subscription program centred on spiritual discipline, prayer, and ascetic practices delivered over 90 days. You access guided content, daily prompts, and community support through its website and mobile apps. The program attracts people seeking structured spiritual development with peer accountability, but your needs may change-and that's completely valid.

Your reasons for cancelling matter. You might cancel because the daily discipline feels too demanding, the content doesn't align with your spiritual goals, your financial situation has shifted, or you've completed the 90-day journey and don't need ongoing access. All of these are legitimate reasons, and you have the right to cancel whenever you choose. Tocancel recognises that not every subscription works for everyone, and New Zealand consumer law protects your right to exit contracts fairly.

How Exodus 90 reaches you

You can subscribe through three channels: the Apple App Store, Google Play Store, or direct web purchase via membership.exodus90.com. The platform you choose directly affects how you cancel, renew, and handle refunds. Therefore, it's worth knowing which subscription method you used when you signed up, as each path has different cancellation steps.

Understanding auto-renewal and cancellation timing

Exodus 90 auto-renews your subscription unless you cancel at least 30 days before your renewal date. If you miss this window, the company will charge you for the next billing period. This means you should mark your renewal date in a calendar or set a phone reminder to protect your wallet and stay in control of your spending.

Pricing and billing in new zealand

Exodus 90 charges you in NZD when you subscribe via the iOS App Store in New Zealand. If you purchased directly from the website, pricing appears in USD. Understanding your plan and its cost helps you make an informed decision about whether to continue or cancel.

Your consumer rights under new zealand law

Your legal position is clear: New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect your right to cancel subscriptions with fair notice. These laws are enforced by the Commerce Commission and apply to all subscription services, including digital ones.

What the consumer guarantees act means for you

The Consumer Guarantees Act guarantees that services must be of acceptable quality, fit for purpose, and delivered within a reasonable time. If Exodus 90 fails to deliver the promised service-for example, if the app crashes, content doesn't load, or the program doesn't match its description-you have the right to seek a refund or remedy. This protection applies regardless of the cancellation deadline, so don't accept poor service as a reason to stay locked in.

Your right to cancel without penalty

Under the Fair Trading Act, companies must not engage in misleading or deceptive conduct around auto-renewal. Exodus 90 must make its renewal terms clear before you subscribe. If cancellation is harder than subscription, or if the company makes cancellation deliberately difficult, that breaches fair trading principles. Tocancel advises you that you should never feel trapped by a subscription service, even if you're past the initial trial period.

Your legal position is this: you can cancel Exodus 90 at any time, provided you give 30 days' notice before your renewal date to avoid the next charge. If the company refuses to cancel or charges you unfairly, you can escalate to the Commerce Commission.

How to cancel Exodus 90 based on your subscription method

Your cancellation steps depend entirely on where you subscribed. Find your platform below and follow the exact steps to stop future charges immediately and regain control of your subscription.

If you subscribed via apple app store

Apple handles all subscription management for iOS users. You cannot cancel directly through Exodus 90; instead, you control cancellation through your Apple account settings. This separation protects your privacy and gives you direct control over your payments.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
   • If you don't see Subscriptions, tap App and iTunes Stores instead, then tap your Apple ID at the bottom, and select View Apple ID.
4. Find and tap Exodus 90 from the list.
5. Tap Cancel subscription.
6. Confirm your choice by tapping the final Cancel option to end all future charges.

Pro tip: You can also manage your subscriptions directly at apple.com/bill by signing in with your Apple ID and selecting Subscriptions. This method works from any device, including Mac or Windows PC, and gives you a backup cancellation route if the app method doesn't work.

If you subscribed via google play store

Google Play manages your billing and subscription lifecycle on Android devices. Like Apple, Google acts as the intermediary between you and Exodus 90, so you'll cancel through the Google Play app, not through Exodus 90 directly.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
   • You may need to tap Manage subscriptions if that option appears first.
4. Tap Subscriptions.
5. Find and tap Exodus 90.
6. Tap Cancel subscription.
7. Follow the prompts to confirm and complete the cancellation.

Pro tip: You can also manage subscriptions at play.google.com by signing into your Google account, selecting Payments and subscriptions, then Subscriptions. This works from any web browser on any device.

If you subscribed directly via the website

Direct web purchases require you to contact Exodus 90 through their standard channels or use the account portal on their website if available. The company does not publish a dedicated cancellation email address in their public terms of service, so you'll need to log into your account and look for a cancellation or account management option.

1. Visit membership.exodus90.com and log into your account.
2. Navigate to Account Settings or Billing (look for these tabs in your profile menu).
3. Select Cancel Subscription or Cancel Membership.
   • If you cannot find this option, write to the company's general contact address listed in their terms of service.
4. Confirm the cancellation and keep any confirmation email or order number for your records.

Important: If the website account portal doesn't offer a direct cancellation button, send a written notice to the postal address provided in Exodus 90's terms of service, clearly stating your desire to cancel. Keep a copy for your records. This written notice creates a legal paper trail if the company later disputes your cancellation.

What happens after you cancel with tocancel's guidance

Once you submit your cancellation, give yourself time to see the change take effect. App Store and Google Play cancellations usually process within 24 to 48 hours, though delays of up to 2 weeks can occur during payment system updates. You should receive a confirmation email from Apple, Google, or Exodus 90 (depending on your subscription method) acknowledging the cancellation.

Verify your cancellation immediately

Do not assume your cancellation worked just because you clicked "confirm". After 48 hours, log back into your subscription account and verify that Exodus 90 no longer appears on your active subscriptions list. Check your App Store, Google Play, or Exodus 90 account settings to confirm. This step protects you from surprise charges on your next billing date.

Monitor your next billing date

Mark your renewal date in a calendar. When that date arrives, check your bank or credit card statement to confirm that Exodus 90 has not charged you again. If an unwanted charge appears after you cancelled, this is a billing error, and you have the right to dispute it immediately with your bank or card provider. Report the charge within 30 days of the transaction date to maximise your chances of recovery.

Refunds and unused service credit

Exodus 90's refund eligibility depends on your subscription method and how long you've used the service. Apple, Google, and direct purchases each have different refund policies, and Tocancel wants you to understand what you can realistically recover.

Apple app store refunds

Apple offers refunds within 14 days of purchase if you didn't use or barely used the service. After 14 days, refunds are at Apple's discretion. If Exodus 90 is genuinely defective or doesn't match its description, you can still request a refund through your Apple ID settings by opening Settings, tapping your name, selecting Subscriptions, finding Exodus 90, and selecting Report an Issue if a refund option appears.

Google play store refunds

Google Play offers a 48-hour refund window for first-time subscriptions. After 48 hours, refunds are not automatic. However, if the service is defective, you can request a refund through the Google Play website by accessing your order history and selecting the subscription in question.

Direct website purchases and refunds

If you subscribed directly, your refund depends on Exodus 90's stated refund policy in their terms of service. Most digital subscriptions do not offer refunds after delivery of content, but if the service failed or was misrepresented, you may qualify for a remedy under the Consumer Guarantees Act. If Exodus 90 refuses a reasonable refund and you believe they've breached consumer law, escalate to the Commerce Commission.

Do not expect a full refund just because you cancel partway through a billing period. Most companies charge for the full period unless you qualify for a specific refund category. However, you do have the right to stop paying for future periods immediately upon cancellation.

Common mistakes people make when cancelling Exodus 90

Cancelling a subscription shouldn't feel stressful, but many people make avoidable errors that delay their cancellation or leave them open to surprise charges. Here are the pitfalls Tocancel sees most often-and how to sidestep them.

Mistake 1: not verifying the cancellation

You click "cancel", see a confirmation screen, and assume you're done. Two weeks later, you're charged again and panic. Verification takes 2 minutes and saves you money. Always log back in 48 hours later and confirm the subscription is gone from your active list.

Mistake 2: missing the 30-day renewal window

Exodus 90 requires 30 days' notice before your renewal date. If you cancel on day 29, you'll still be charged. Set a phone reminder 35 days before your renewal date, not 5 days before. This gives you a safety margin.

Mistake 3: cancelling in the wrong place

If you subscribed via Apple, you must cancel through Apple's settings, not by emailing Exodus 90 directly. Conversely, if you subscribed on the website, Apple and Google cannot help you-you must contact the company itself. Using the wrong cancellation method wastes time and frustration. Tocancel advises you to match your cancellation method to your subscription method exactly.

Mistake 4: not keeping cancellation records

If a billing dispute arises, you'll need proof that you cancelled. Take a screenshot of your cancellation confirmation email or Apple/Google cancellation receipt. Store this in a folder labelled "Subscriptions" on your computer or phone. Three months later, if you're still being charged, this record becomes your evidence and leverage.

Comparing cancellation methods and platforms

Not all subscription platforms work the same way. This comparison helps you understand which method you're using and what to expect during cancellation.

How tocancel helps you stay on top of subscriptions

Cancelling a single subscription is straightforward once you follow the right steps. The real challenge emerges when you have multiple subscriptions across different platforms and lose track of which ones still charge you. Tocancel provides a centralised tracking tool and expert guidance to help you audit all your active subscriptions, identify ones you've forgotten about, and execute cancellations with confidence.

Many New Zealanders pay for subscriptions they don't use, often because they forgot the cancellation deadline or didn't know where to cancel. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover forgotten charges, and take control of their digital spending. Whether you're cancelling Exodus 90 today or planning to audit your entire subscription portfolio, Tocancel's step-by-step guides and platform-specific instructions make the process transparent and empowering.

If Exodus 90 refuses to cancel or keeps charging you

You've submitted your cancellation, verified it was processed, and still see a charge on your statement. Or the company has refused to cancel and claims you're locked into a long-term commitment. Both of these situations breach your consumer rights under New Zealand law, and Tocancel wants you to know you're not powerless.

Your escalation steps

1. Gather your evidence.
   • Collect your cancellation confirmation email from Apple, Google, or the company.
   • Take screenshots of your subscription status showing it's inactive.
   • Screenshot any unwanted charge on your bank or card statement.
   • Save any emails where the company refused to cancel.
2. Contact your bank or card provider.
   • Dispute the charge as unauthorized if the cancellation was confirmed but the charge appeared anyway.
   • Your bank can freeze the merchant account and investigate the charge on your behalf.
3. File a complaint with the Commerce Commission if the company continues to charge you despite cancellation.
   • Visit www.comcom.govt.nz and submit a complaint through their online portal.
   • Provide your evidence and explain the company's breach of fair trading and consumer guarantee principles.
   • The Commerce Commission investigates breaches of the Fair Trading Act and can enforce refunds and penalties.

In practice, most companies will refund you the moment you escalate to your bank or mention the Commerce Commission. They know the legal liability outweighs the revenue, so your leverage is real.

When to cancel Exodus 90: timing and your renewal date

The ideal cancellation window is between 35 and 30 days before your renewal date. This gives you a safety margin if the company takes longer than expected to process your request. If you cancel too close to your renewal date, you risk being charged again.

How to find your renewal date

Check your last confirmation email from Exodus 90, Apple, or Google-it will state your next billing date. Alternatively, open your subscription settings on the platform where you subscribed (Apple Settings > Subscriptions, Google Play > Subscriptions, or Exodus 90 account settings) and look for a "Next billing date" or "Renews on" field. Write this date down immediately and set a calendar reminder for 5 weeks before it arrives.

A final checklist before you cancel

Use this checklist to ensure you cancel cleanly and avoid surprises after you quit Exodus 90.

Contacting Exodus 90 if the app or website method doesn't work

If you cannot find a cancellation button in your account settings or the web portal, you have the right to cancel by sending a written notice. Exodus 90's terms of service do not specify a dedicated cancellation email address, so your best option is to send written notice to their postal address. Because Exodus 90 does not publish a separate New Zealand-specific postal address, send your notice to the address listed in their general Terms of Service. You can typically find this in their terms or by contacting their general support enquiry.

Your written cancellation notice should include:

• Your full name and email address associated with the account
• Your account number or subscription ID (if you have it)
• A clear statement: "I wish to cancel my Exodus 90 subscription effective immediately"
• Your preferred cancellation date (e.g., 30 days from the date you send the letter)
• Your signature
• A copy for your records

Send this by registered mail so you have proof of delivery. Keep a copy of the letter and the registered mail receipt as evidence if a billing dispute arises later.

Your path forward with tocancel

Cancelling Exodus 90 is a straightforward process when you follow the steps that match your subscription method and plan ahead of your renewal date. You hold the power here: New Zealand law protects your right to cancel, and your bank or the Commerce Commission will back you up if the company refuses to honour your cancellation or charges you unfairly.

Whether you're cancelling because the program no longer serves your needs, your budget has tightened, or you've simply decided to move on, your decision is valid and your rights are clear. Tocancel has helped thousands of consumers cancel subscriptions with confidence, recover unwanted charges, and take control of their spending. Use the platform-specific steps above, verify your cancellation within 48 hours, monitor your next billing date, and escalate to your bank or the Commerce Commission if any problems arise.

You're not locked into Exodus 90, and you never should feel trapped by a subscription service. Take action today, stay organised, and remember: Tocancel is here to guide you through every step.