Cancel Radish: The Right Way to Recover Your Coins

How to cancel Radish and recover your coins before the platform closes

Why you need to act now on cancelling Radish

Radish was a mobile fiction platform where you purchased coins to unlock premium serialized episodes across romance, fantasy and other genres. You could buy coins directly or through subscription auto-refill plans, and unlock chapters through the app. In 2026, Radish announced a full platform shutdown, meaning your account, coins and purchased content will become permanently inaccessible unless you cancel and claim refunds before the service ends.

This urgency is real. Once Radish closes its doors, the coin shop has already shut, and any remaining coin balance you own forfeits. You cannot recover that money after the platform goes offline. Your legal right to a refund exists now, but it weakens once the company dissolves its Australian operations. This is why Tocancel recommends you take action within the next 7 days.

The closure timeline and what happens to your account

Radish has published a phased shutdown schedule. The coin shop closure happened first, blocking new coin purchases. Full platform access will end on the announced date, after which your entire account becomes locked and inaccessible. Any unused coins, subscriptions and purchased chapters you have not downloaded are forfeited without compensation unless you claim a refund in advance.

If you have active subscriptions or unspent coins, you are in a time-limited window to cancel and request a refund from either Radish or your payment provider, depending on how you paid.

Direct vs. marketplace payments: which company owes you money

Your refund claim goes to different entities depending on your payment method. If you paid directly inside the Radish app using a credit card or debit card, Radish handled your transaction and Radish owes you a refund. If you paid through Apple App Store, Google Play Store or Samsung Galaxy Store, those platforms processed your payment and they handle your refund. This distinction determines where you lodge your cancellation and refund claim.

Check your payment history in your bank or email receipts to confirm whether charges say "Radish" or "Apple Media Services" or "Google Play" or similar.

Your legal rights under australian consumer law

You hold strong protections under the Australian Consumer Law (ACL), which is part of the Competition and Consumer Act 2010 (Cth), and those rights do not disappear because a company shuts down.

Your automatic refund guarantee when services end

Under section 139A of the ACL, you are entitled to a refund if a service is not provided or if digital content becomes inaccessible through no fault of your own. A platform closure is the classic case: Radish promised you ongoing access to chapters and coin functionality, and the shutdown means it cannot deliver that promise. The Australian Competition and Consumer Commission (ACCC) has published guidance making clear that platform closures do not release companies from refund obligations.

Your legal position is this: if you paid for coins or chapters and the platform closes before you consumed that content, Radish must refund you. You do not need to negotiate or justify; the law mandates it. If Radish refuses, you can escalate to the ACCC.

Cancelling auto-refilling subscriptions before they charge you again

If you have an active coin auto-refill plan or Radish Plus subscription, you must cancel it to stop future charges. The ACL requires companies to make cancellation "easy and at least as easy as the purchase." If Radish has hidden the cancellation button or removed it altogether, that is a breach of your consumer rights. Document any barriers you encounter, because they strengthen a complaint to the ACCC.

The statutory cooling-off period also protects you: if you signed up to a subscription within the last 14 days and have not heavily used the service, you can demand a full refund under the ACL without giving a reason.

How to cancel Radish step by step

Your cancellation method depends on whether you subscribed directly with Radish or through an app marketplace, and whether you need a refund.

If you subscribed through apple app store

Apple manages your subscription billing, not Radish. You must cancel through Apple to stop charges and claim a refund.

1. On your iPhone, iPad or Mac, open the Settings app.
2. Tap or click your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Radish in the list.
5. Tap Cancel Subscription.
6. Choose your reason from the dropdown menu.
7. Confirm the cancellation.
8. To request a refund for unused coins or chapters, tap the same subscription, then select "Report a Problem" and explain that the platform has closed and you could not access your purchased content. Apple will forward your refund request to their review team.

Keep a screenshot of your cancellation confirmation. If Apple rejects your refund request, you can escalate the complaint to Tocancel or file a dispute with your bank.

If you subscribed through google play

Google Play handles your subscription. Cancel directly through Google to prevent further charges.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Manage Your Google Account.
4. Go to the Payments and Subscriptions tab.
5. Tap Subscriptions.
6. Select Radish from the list.
7. Tap Cancel Subscription and confirm.
8. To request a refund, return to the same subscription, tap the three-dot menu, and select Report a Problem. Explain the platform closure and your inability to access purchased content. Google will review your request.

Save your cancellation reference number. If Google denies your refund, Tocancel can help you understand your next steps with your payment provider or the ACCC.

If you paid directly to Radish inside the app

Direct payments are managed by Radish, so you must contact them by post to cancel and request a refund. Email alone may not create a paper trail strong enough for a dispute.

1. Write a formal cancellation letter to Radish at their registered office address: Shop 5/29 Applebee Street, Saint Peters NSW 2044.
2. Include the following details in your letter:
   • Your full name and email address associated with your Radish account.
   • Your Radish username or account ID (find this in your app profile).
   • The date you signed up.
   • The amount of unused coins currently in your account or the chapters you purchased but could not access.
   • A clear statement: "I cancel my subscription and/or coin purchases effective immediately. I request a full refund of all unused coins and charges under section 139A of the Australian Consumer Law due to the platform closure."
   • The date of your letter.
3. Sign the letter by hand.
4. Send it via Australia Post Registered Mail (with tracking) to ensure proof of delivery.
5. Keep a copy for your records and the tracking receipt.

Once Radish receives your letter, they have 10 business days to respond with a refund or a detailed explanation of why they are refusing. If they do not refund you, you have written evidence to file a complaint with the ACCC or your bank.

Refund timelines and payment methods

Understanding when your money returns depends on who processes the refund.

Refunds from apple and google

Apple and Google typically process refund requests within 5 to 10 business days if approved. The money returns to your original payment method (usually your credit card or linked bank account). However, if the refund is rejected, you have 30 days from your purchase date to appeal the decision. If both appeals fail, you can file a chargeback dispute with your bank or credit card company, citing the platform closure and undelivered service.

Refunds from Radish direct

Radish must refund you within a reasonable timeframe, typically 14 days from receiving your written cancellation request. The money goes back to the card or account you used to purchase coins. If Radish does not refund within 21 days of your registered-mail letter, contact Tocancel for guidance on escalating to the ACCC or filing a formal dispute with your payment provider.

Common mistakes that delay or block your refund

Refund claims can be rejected or delayed if you make these errors. Protect yourself by avoiding them.

Cancelling via email instead of registered post (direct payments)

Email is easy and tempting, but Radish can claim they never received it or deny they received your cancellation request. Without proof of delivery, you lose leverage. Always use Australia Post Registered Mail for written cancellation to Radish. The tracking receipt becomes your proof in any dispute with the ACCC or your bank.

Not including your account details in your cancellation letter

If your letter does not clearly identify your account, Radish will ask for more information before processing your refund, wasting days or weeks. Include your full name, email, username, account ID and the exact date you joined. Make it impossible for Radish to say they cannot find your account.

Requesting a refund after the platform has completely shut down

Once Radish's servers go offline and the account system is deleted, refund claims become exponentially harder to process. The company may argue they cannot verify your account balance. Act now, before the final shutdown date. Tocancel recommends submitting your cancellation within the next 7 days to ensure Radish can still pull your account data and process your refund.

Accepting a partial refund without noting your objection

If Radish offers you a partial refund (for example, 50% of your coins), do not accept it in silence if you believe you are owed more. Write back clearly: "I do not accept this partial refund. I reserve all rights to claim the full amount under the Australian Consumer Law." Your written objection prevents Radish from later claiming you agreed to less.

What to do after you cancel Radish

Cancelling is step one. Protecting your refund claim is step two.

Download your purchase history before access is lost

Before the platform closes entirely, take screenshots of your account balance, transaction history and any chapters you paid for but did not access. Go to your account settings or profile section in the Radish app and capture images of your coin balance, purchase dates and amounts. These screenshots become evidence if Radish disputes your refund claim or the ACCC investigates.

Keep all refund correspondence in one place

Save every email, letter, screenshot and tracking receipt in a folder on your computer or cloud drive. If Radish sends you a refund confirmation, print it. If your bank processes a chargeback and sends you confirmation, save it. If you file a complaint with Tocancel or the ACCC, you will need this complete record.

Monitor your payment account for the refund

After you submit your cancellation, check your bank account or app store payment method daily for the refund. If you submitted your request 21 days ago and the refund has not appeared, contact your bank and ask if they have received a refund from Radish. Sometimes refunds are processed but not visible immediately due to banking delays.

If the refund does not arrive, escalate to the ACCC

If Radish refuses to refund you or does not respond within 21 days, lodge a formal complaint with the Australian Competition and Consumer Commission. You can file online at accc.gov.au or by post. Include your cancellation letter, Radish's response (if any), your screenshots of your account, and a description of your attempts to resolve the issue. The ACCC can investigate Radish and issue enforcement orders requiring a refund.

Pricing summary and coin value breakdown

All of these charges are potentially refundable under the Australian Consumer Law if you cancel before the platform closes and your coins or chapters are not accessible.

Comparison: direct vs. marketplace cancellation

When you should keep your Radish subscription (rarely)

In almost all cases, you should cancel Radish now. However, there are rare exceptions.

If you have purchased chapters you have not finished reading

You may want to delay cancellation until you have downloaded or read all your purchased chapters offline. However, Radish's app may not allow offline reading, so check this first. If chapters are locked to online access, cancel immediately and request a refund rather than risk losing your coins and your reading material when the platform shuts.

If you are within 7 days of signup and want to test the platform

The 14-day cooling-off period gives you a refund right if you change your mind. However, once the platform closure date is announced, this period becomes irrelevant because the service will end before you can enjoy it. Cancel now instead of waiting.

Why tocancel can help you cancel Radish

Radish is closing, and you have rights under Australian Consumer Law. However, navigating cancellation, refund claims and disputes with payment providers is complex. Tocancel has helped thousands of consumers cancel services and recover unspent coin balances and subscription fees. We guide you through each step, provide template letters you can send to Radish, help you track your refund claim, and advise you if you need to escalate to the ACCC or your bank.

At Tocancel, we believe you should not lose money because a company shuts down. Visit Tocancel.com today to access our cancellation checklist, download a pre-written registered-post letter to send to Radish, and learn your rights under the Competition and Consumer Act. Tocancel makes it simple, legal and fast to recover what you are owed.

Contact details and next steps

Radish cancellation address (direct payments)

If you paid coins directly inside the Radish app, send your written cancellation request to:

Radish Events Pty Ltd
Shop 5/29 Applebee Street
Saint Peters NSW 2044
Australia

Use Australia Post Registered Mail and keep your tracking receipt as proof of delivery.

Escalation contacts if Radish refuses to refund

If Radish does not respond within 21 days or refuses your refund claim, escalate to the ACCC:

Australian Competition and Consumer Commission (ACCC)
Online complaint: accc.gov.au
Phone: 1300 302 502
Postal address: ACCC, GPO Box 3131, Canberra ACT 2601

You can also file a dispute with your credit card company or bank if payment came from a card or linked account.

Get expert help from tocancel

Tocancel has cancellation templates, refund tracking tools and consumer-law guidance for every service. Visit Tocancel.com, search for Radish, and access your free cancellation checklist and letter template. Tocancel will walk you through each step and show you how to escalate if the company does not refund you. Your money is recoverable. Act within the next 7 days and let Tocancel help you get it back.