Cancel Radish: The Right Way

How to cancel Radish and protect your reading account in new zealand

Understanding Radish and why you might cancel

Radish is a mobile fiction platform that let you unlock serialized stories by purchasing digital coins through your iOS or Android device. Rather than charging a flat monthly fee, Radish sold coin packages ranging from NZ$1.99 to larger bundles, with each episode typically costing 3 coins to unlock. The platform also offered Radish PLUS, an optional monthly subscription that provided bonus coins and reading perks. However, Radish announced its permanent shutdown effective 31 December 2025, which means the service stopped accepting new coin purchases from 1 September 2025. If you have an active subscription or unused coin balance, you need to understand your cancellation rights and refund entitlements under New Zealand consumer law.

At Tocancel, we help readers like you navigate subscription cancellations with clarity and confidence. This guide walks you through every step to cancel Radish, claim any refund you are entitled to, and protect yourself from unexpected charges.

Why Radish shut down matters to your wallet

The platform's closure means your coins and Radish PLUS subscription are no longer functional after the shutdown date. If you have an active monthly subscription or coin balance, continuing charges serve no purpose. Your legal right under New Zealand's Consumer Guarantees Act 1993 is to cancel any recurring charge immediately and claim a refund for services you cannot receive.

Where your charges come from

This is critical: Radish does not process your payments directly. All billing runs through Apple's App Store (for iOS users) or Google Play (for Android users). This means you cannot cancel through Radish itself; you must go to your app store to stop charges. Deleting the Radish app or trying to cancel within the app will not prevent future billing. Uninstalling the app leaves your subscription or coin purchases active in your app store account.

Radish pricing in new zealand dollars

These are the coin packages and subscription tiers available on Radish before shutdown.

If you subscribed to Radish PLUS, charges recurred monthly until you manually cancelled. One-time coin purchases do not auto-renew, but if you set up a monthly subscription, your app store account continues to charge you every month. Check your purchase history in your app store to confirm which type of purchase you made.

Should you cancel Radish right now?

You should cancel immediately if any of these apply to you.

You have an active Radish PLUS subscription and the platform has shut down. Monthly charges are useless when the service no longer works. You should cancel within days to prevent additional charges hitting your account. You have an unused coin balance and the shutdown date has passed. After 31 December 2025, coins cannot be spent, so any remaining balance is lost. Cancelling stops future charges (if subscription) and opens the door to a refund claim. You are no longer interested in reading fiction on the Radish platform, whether shutdown or not. Tocancel empowers you to stop any subscription you no longer want without penalty. You want to recover a refund for unused coins or charges after the shutdown date. Under New Zealand consumer law, you have the right to a refund for services that are no longer available.

If you made one-time coin purchases and spent all your coins before shutdown, cancellation is less urgent, but you should still remove any saved payment methods from the app store to prevent accidental future charges.

How to cancel Radish on iOS via the app store

Follow these exact steps if you use an iPhone, iPad, or iPod touch and purchased through Apple.

1. Open the App Store on your Apple device.
   • Find the blue App Store icon on your home screen.
2. Tap your profile icon in the top-right corner of the screen.
   • This displays your Apple ID photo, initials, or a generic profile symbol.
3. Select "Subscriptions" from the menu that appears.
   • You will see a complete list of all active subscriptions linked to your Apple ID.
4. Look for "Radish" or "Radish PLUS" in your subscriptions list.
   • If Radish does not appear, your subscription has already been cancelled or you only made one-time purchases.
5. Tap on the Radish subscription entry.
   • A details page opens showing your renewal date and billing history.
6. Tap the red "Cancel subscription" button.
   • Apple will ask you to confirm and may offer a retention discount. Proceed with cancellation.
7. Confirm your cancellation in the popup message.
   • Once confirmed, your subscription cancels at the end of your current billing period. You will receive a confirmation email from Apple.

Your Radish PLUS subscription stops renewing after your current billing period ends. If you paid for a full month and the platform shut down mid-month, you have grounds to request a refund.

How to cancel Radish on android via google play

Follow these steps if you use an Android phone or tablet and purchased through Google Play.

1. Open the Google Play Store app on your Android device.
   • Find the Google Play Store icon (usually a multi-coloured triangle) on your home screen or app drawer.
2. Tap your profile icon in the top-right corner.
   • This is typically your profile photo or a circular account icon.
3. Select "Manage your Google Account" from the menu.
   • You will be taken to your Google Account settings.
4. Navigate to the "Subscriptions" tab at the top of the screen.
   • Alternatively, select "Payments and subscriptions" and then "Subscriptions" from the left-hand menu.
5. Find "Radish" or "Radish PLUS" in your active subscriptions list.
   • If Radish does not appear, the subscription is already inactive.
6. Tap on the Radish subscription.
   • A subscription details page opens, showing your next billing date and transaction history.
7. Tap "Cancel subscription."
   • Google will ask you to confirm and may display reasons why you are cancelling. Confirm the cancellation to proceed.
8. Confirm your cancellation choice in the final popup.
   • Your subscription stops renewing immediately or at the end of your billing cycle, depending on your subscription terms. Google sends a confirmation email.

Once you cancel on Google Play, Radish can no longer charge your linked payment method. Your access to Radish PLUS features ends either immediately or at the end of the current billing period.

Refunds and your rights after cancellation

Cancelling your Radish PLUS subscription does not automatically generate a refund. You must claim one separately if you believe you are entitled.

When you are entitled to a refund

Under the Consumer Guarantees Act 1993, you have the right to a refund if a service is not available as promised. Because Radish shut down on 31 December 2025, any Radish PLUS subscription charges after the platform became non-functional are refundable. If you paid for a month and the service stopped working mid-month, you can claim a pro-rata refund. Unused coin balances are also refundable under the same law, since you paid for a service you can no longer access. Tocancel advises you to document your purchase dates and amounts before submitting a refund request.

How to claim a refund from apple

Apple handles refund requests for App Store purchases. Visit Apple's official "Report a problem" page and select the Radish transaction. Explain that the service has shut down and you are requesting a refund for the unused subscription or coins. Apple typically responds within 5 to 10 business days. Keep records of your email correspondence with Apple in case you need to escalate your claim.

How to claim a refund from google play

Google Play allows refunds within 48 hours of purchase for most apps and subscriptions. If you purchased Radish PLUS after the shutdown announcement (1 September 2025), Google should refund the charge immediately. For older charges, go to your Google Play purchase history, select the Radish transaction, and request a refund. Explain that Radish has permanently shut down. Google reviews refund requests and responds within 5 to 7 business days.

If Apple or Google refuses your refund claim, you can escalate to the Commerce Commission, New Zealand's consumer protection authority, which enforces the Consumer Guarantees Act 1993.

Your legal position as a Radish consumer

New Zealand consumer law is on your side. The Consumer Guarantees Act 1993 protects you in three ways that matter here.

Services must be provided with reasonable care and skill. A streaming fiction platform must function properly or you have a right to a refund or cancellation. Services must be fit for purpose. You purchased access to stories; if the platform shuts down, it is no longer fit for purpose. Services must be completed within a reasonable time or you can cancel and claim a refund. Radish PLUS subscriptions promised monthly access; if access ends due to shutdown, you can cancel and reclaim unused fees. You have 12 months from the date of the problem to claim a refund or raise a dispute. Contact the Commerce Commission at www.comcom.govt.nz if Radish or the app stores refuse to cooperate.

Tocancel encourages you to keep all receipts, transaction confirmations, and email correspondence with Apple, Google, or Radish support. These documents are your evidence if you need to file a formal complaint.

After you cancel Radish: what happens next

Once you submit your cancellation in the app store, several things occur in sequence.

Your subscription stops renewing at the end of your current billing cycle (or immediately, depending on your app store's policy). You lose access to Radish PLUS perks and bonus coins. If you only purchased one-time coins, no further charges occur. If you claimed a refund, the app store processes it within 5 to 10 business days; the refund appears as a credit to your original payment method (credit card, debit card, or app store balance). You can still open the Radish app if it is installed, but all paid features are locked unless you purchase again. Delete the app from your device if you do not want to see it any more.

Tocancel recommends removing your saved payment methods from your app store account (or at least reviewing them) to prevent accidental charges on other apps. You can do this in App Store settings (Apple) or Google Play settings (Google).

Common cancellation mistakes that cost money

Cancelling a subscription feels straightforward, but one wrong move leaves you charged for another month. Here are the traps to avoid.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling Radish from your phone does nothing to your subscription or coin purchases. Your app store account still holds the subscription, and billing continues. You must cancel through the app store (Apple or Google), not through the app itself or your device settings. After you cancel the subscription, you can safely delete the app.

Mistake 2: cancelling inside the Radish app instead of the app store

If Radish has a "cancel subscription" button inside the app, it does not cancel your actual subscription. It may only cancel notifications or preferences within Radish. Your real subscription lives in your app store account, so you must cancel there. Visit Apple's App Store or Google Play directly and follow the steps outlined earlier in this guide.

Mistake 3: ignoring the end-of-billing-cycle warning

When you cancel, the app store tells you when your current subscription period ends. If you cancel on 15 January and your billing cycle runs until 28 January, you will be charged on 28 January. Tocancel advises you to note this date and check back to confirm the charge does not appear on your statement. If it does, request a refund immediately.

Mistake 4: not saving your cancellation confirmation

After you cancel, Apple or Google sends a confirmation email. Screenshot or save this email. If a charge appears after cancellation, you need proof that you cancelled on a specific date. Without it, the app store may deny your refund claim.

Mistake 5: forgetting about saved payment methods

Cancelling Radish does not remove your credit card or debit card from the app store. Other apps can still charge you if you accidentally subscribe to them. Review your saved payment methods in App Store or Google Play settings and remove any you no longer use.

How to verify your cancellation was successful

Do not assume your cancellation worked. Verify it in these ways.

Check your app store subscriptions list 24 hours after cancellation. Log back into your App Store or Google Play account and navigate to "Subscriptions." Radish should no longer appear in your active subscriptions. If it still shows, try cancelling again or contact the app store's support team. Review your email for a cancellation confirmation. Apple and Google send confirmation emails within minutes of a successful cancellation. If you do not receive one, your cancellation may not have processed. Monitor your bank or credit card statement. For 30 days after cancellation, review your statement to ensure no further Radish charges appear. If one does, report it as an unauthorized charge and request a refund immediately. Check your app store purchase history. Your recent Radish transactions should show "Cancelled" or "Refunded" status. If a charge shows as "Active" or "Pending," it is still processing.

If you cancelled and a charge still appears, contact Apple Support or Google Play Support immediately and provide your cancellation confirmation email as proof.

Radish cancellation checklist for new zealand users

Print or bookmark this checklist to stay on track.

Contact information and support escalation

If you cannot cancel Radish or you are refused a refund, here is how to escalate.

Radish support (limited options)

Radish does not operate a direct cancellation line or postal address. However, you can try reaching their support team at [email protected] to request help or to lodge a complaint about unauthorized charges. Include your app store transaction ID, the date you subscribed, and proof of cancellation. Response times may be slow given the platform's shutdown.

Apple app store support

Visit reportaproblem.apple.com to report a Radish charge or request a refund. You can also contact Apple Support directly via their website at support.apple.com. Apple's support team handles subscription disputes and refund requests. Provide your subscription dates, charges, and proof of cancellation.

Google play support

Go to pay.google.com and review your transaction history. Select a Radish charge and choose "Report a problem" to request a refund. Alternatively, contact Google Play Support through the Help & Feedback option in the Google Play Store app. Explain that Radish has shut down and you want a refund for unused coins or post-shutdown charges.

New zealand commerce commission

If Apple, Google, or Radish refuses to refund you, escalate your complaint to the Commerce Commission. The Commission enforces the Consumer Guarantees Act 1993 and investigates unfair trading practices. File a formal complaint at www.comcom.govt.nz or call 0800 943 600. Provide your transaction history, proof of cancellation, and copies of all correspondence with the app stores or Radish. The Commission typically responds within 5 to 10 working days.

Key takeaways: cancel Radish with confidence

Radish shut down on 31 December 2025, meaning your subscription is charging you for a service that no longer exists. You have a legal right under the Consumer Guarantees Act 1993 to cancel immediately and reclaim unused fees. Tocancel has helped thousands of consumers cancel subscriptions and claim refunds by following these exact steps. Cancel through your app store (Apple or Google), not through the Radish app itself. Verify your cancellation within 24 hours and monitor your bank statement for 30 days. If you are charged after cancellation or refused a refund, escalate to the Commerce Commission. Keep all receipts and emails as evidence. Take action today: log into your app store, navigate to your subscriptions, and cancel Radish PLUS now. You deserve a refund for services you can no longer use, and Tocancel stands with you every step of the way.