Cancel Radish: The Right Way

How to cancel Radish and stop unwanted charges in the philippines

Understanding Radish and why you might want to cancel

Radish is a serialized fiction app that delivers romance, fantasy, and sci-fi stories chapter by chapter directly to your phone. You pay a monthly subscription for Radish PLUS membership and earn in-app Coins to unlock premium content. If you live in the Philippines and subscribed through Radish, the Apple App Store, or Google Play Store, you face different cancellation paths depending on where your payment originated. Tocancel has helped thousands of readers in the Philippines stop unwanted charges by matching cancellation method to payment source, so we guide you through the exact steps to cancel without surprises or lingering charges.

What you pay for on Radish

Most Filipino users subscribe to Radish PLUS, a monthly plan that typically costs between ₱500 and ₱600 per month, depending on your account region and current promotions. The app converts your payment to Coins (approximately 200 Coins per month for PLUS membership). Beyond the subscription, you can purchase additional Coins separately to unlock stories faster. The critical detail: unused subscription Coins expire when your billing cycle ends, so if you cancel mid-month, those remaining Coins disappear without refund or rollover. This means you lose money if you do not track your cancellation timing carefully.

Why filipino users typically cancel Radish

Common reasons include unexpected renewal charges appearing on your bill, stories no longer worth the subscription cost, discovering free reading alternatives, finishing the stories you wanted, or confusing billing across multiple platforms. Whatever your reason, Tocancel is here to ensure you cancel cleanly and recover any money you are entitled to under Philippine consumer law.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel digital services like Radish. Your rights include the right to cancel within a reasonable period if the service was misrepresented, to receive a refund if the service fails to meet its stated standards, and to be informed clearly about renewal terms before you are charged.

What the consumer act of the philippines guarantees you

Under RA 7394, Radish must disclose its cancellation policy in plain language before you subscribe. You have the right to demand a refund if Radish fails to cancel on the date you requested, or if charges continue after you cancelled. You also have the right to accurate billing information and transparent renewal notices at least 5 business days before each charge. Your legal position is simple: if Radish charges you after you explicitly cancelled, that charge is unlawful, and you can recover it. Keep screenshots of all cancellation requests, support emails, and billing statements, as these form your proof if you need to escalate.

When to escalate to the department of trade and industry

If Radish charges you after you cancelled, or if [email protected] ignores your cancellation request for more than 7 days, file a complaint with the Department of Trade and Industry (DTI) Complaints and Resolutions office in your province. The DTI is the government body responsible for enforcing consumer protection law in the Philippines. Bring your account screenshots, billing statements, and cancellation confirmation emails (or evidence of lack of response). Tocancel recommends keeping all evidence organized chronologically before you contact support, so you are ready if escalation becomes necessary. The DTI's intervention carries legal weight and often prompts immediate refunds.

Three methods to cancel Radish, depending on where you subscribed

Your cancellation route depends entirely on which platform processed your first payment: Radish's own account, Apple App Store, or Google Play Store. Cancelling through the wrong method is the most common mistake Filipino users make, and it often leaves you charged in the following month.

Method one: cancel through your Radish account dashboard

If you signed up directly on Radish's website or logged in through their app and paid via credit card, debit card, or other direct payment method, you must cancel via your account settings.

1. Open the Radish app and log into your account.
2. Tap your profile icon (bottom-right of the screen).
3. Select "Settings" or "Account Settings".
4. Look for "Subscription", "Billing", or "Membership" options.
5. Tap "Cancel Subscription" or "Cancel Membership".
6. Confirm the cancellation when prompted. Screenshot the confirmation screen immediately.
7. Email [email protected] within 24 hours with your screenshot and account username to confirm the cancellation and request written confirmation. Include your order history or billing dates so they can verify your account.

Do not rely on the in-app confirmation alone; email support ensures a paper trail. Most cancellations process within 24 to 48 hours, and you will not be charged at your next billing cycle.

Method two: cancel a subscription through apple app store

If you originally subscribed via the Apple App Store (iPhone, iPad, or Mac), you must cancel through your Apple ID account settings, not the Radish app itself.

1. On your iPhone or iPad, open the Settings app.
2. Tap your Apple ID at the top of the screen.
3. Select "Subscriptions".
4. Find and tap "Radish" in the list.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Confirm your cancellation. Apple will display a confirmation message.
7. Screenshot the confirmation and email [email protected] with your Apple ID email address and the screenshot. Request written confirmation that your App Store subscription has been cancelled.

Apple processes cancellations immediately, and you will have access to Radish PLUS until the end of your current billing period. After that, you will not be charged again. However, Tocancel advises also notifying Radish directly because some digital content services have separate billing systems that do not automatically sync with App Store cancellations.

Method three: cancel a subscription through google play store

If you subscribed via Google Play Store (Android), cancellation must happen in Google Play, not in the Radish app.

1. Open the Google Play app on your Android device.
2. Tap your profile icon (top-right).
3. Select "Manage your Google Play Subscriptions" or "Payments and subscriptions".
4. Tap "Manage subscriptions".
5. Find and tap "Radish".
6. Tap "Cancel subscription".
7. Follow the prompts to confirm. Google will show a cancellation confirmation page.
8. Screenshot the confirmation and email [email protected] with your Google account email and the screenshot. Request written confirmation.

Google Play cancellations take effect immediately, and you retain access to Radish PLUS until the end of your billing period. Your final charge has already been processed, so no additional charges will appear after cancellation.

What to expect immediately after cancellation

Cancellation is not always instant, and understanding the timeline protects you from surprise charges. After you cancel, Radish will allow you to access your subscription benefits (including PLUS features) until the end of your current billing cycle. Your next billing date will not trigger a new charge. However, if you cancelled mid-cycle, any unused Coins allocated to that month expire and are not refunded. This is a standard industry practice but worth understanding before you cancel.

Check your bank or payment method within 48 hours to confirm that no new charge appears. If a charge occurs after you cancelled, contact your bank immediately to dispute the charge and then escalate to Tocancel's step-by-step support or the DTI. Keep all cancellation evidence (screenshots, emails, confirmation messages) for at least 90 days in case you need to file a chargeback or complaint.

How to recover a refund if Radish charged you after cancellation

If Radish charged your payment method after you cancelled, you have the legal right to a refund under the Consumer Act of the Philippines. Follow these steps to recover your money.

Step one: contact Radish support immediately

Email [email protected] and clearly state the following information:

• Your account username or email address linked to Radish.
• The date you cancelled.
• The charge date and amount you dispute.
• Attach screenshots of your cancellation confirmation, your billing statement, and your bank statement showing the disputed charge.
• Request a full refund and ask for written confirmation within 7 days.

Use the subject line "Refund Request: Unauthorized Charge After Cancellation" to ensure your email is prioritized. Radish support typically responds within 24 to 72 hours in the Philippines.

Step two: dispute the charge with your bank if Radish does not refund

If Radish does not issue a refund within 7 days, contact your bank or payment provider and file a chargeback or dispute claim. Provide your bank with:

• Your cancellation confirmation screenshots.
• Emails showing your cancellation request and Radish's failure to respond or refund.
• Your billing statement proving the unauthorized charge.

Your bank will investigate and typically reverse the charge within 7 to 14 business days if your evidence is clear. This is your fastest path to a refund.

Step three: file a complaint with the department of trade and industry

If your bank's dispute fails or Radish continues to charge you, file a formal complaint with the DTI Complaints and Resolutions office. Visit the DTI website or your provincial DTI office and file a complaint against Radish (you may need to name the parent company if unclear). Attach all previous communications, cancellation evidence, and refund attempts. The DTI will issue a formal demand to Radish, and non-compliance can result in fines and legal action. Tocancel has seen the DTI recover thousands of pesos for Filipino consumers in similar situations.

Radish pricing and billing overview

The most common charge is ₱500-600 monthly for PLUS membership. Promotional pricing (e.g., first month at ₱199) applies to new subscribers but automatically reverts to full price unless you cancel before renewal. Read all renewal notifications carefully; Radish sends these via email 5 days before your billing date.

Common mistakes when cancelling Radish

Cancellation frustration is real, and the smallest oversight can leave you charged another month. Here are the mistakes Tocancel users report most frequently.

Mistake one: cancelling only in the app, not through the payment platform

Many users tap a cancellation button within the Radish app and assume they are done. However, if you subscribed through Apple App Store or Google Play Store, cancelling in the app does not cancel your subscription with that platform. Your App Store or Play Store account still has an active subscription linked to Radish, and you will be charged at the next billing cycle. Always cancel through the platform where you subscribed: Apple Settings, Google Play, or Radish's account dashboard. Then follow up with [email protected] in writing.

Mistake two: not requesting written confirmation

An in-app confirmation message or a payment platform's cancellation screen is not enough proof if a dispute arises later. Email [email protected] immediately after cancelling and ask for written confirmation. This email becomes your legal evidence if you need to file a chargeback or DTI complaint. Without it, you have no documented proof that you requested cancellation.

Mistake three: cancelling too close to your billing date

If your billing date is tomorrow and you cancel today, Radish may charge you for the next month before processing your cancellation. Once you are charged, you must then request a refund. Cancel at least 5 days before your billing date to avoid this charge. Check your billing date in your account settings or your last email receipt, then set a cancellation reminder 7 days before that date.

Mistake four: not tracking coin expiration

Radish allocates a portion of your monthly fee as Coins. If you cancel mid-cycle, those unused Coins expire at the end of your billing period and are not refunded. If you want to extract maximum value before cancelling, use your Coins to unlock stories in your final week, then cancel. This is not a refund, but it ensures you use your money before it disappears.

Mistake five: ignoring billing emails

Radish sends renewal reminders 5 days before each charge. If you have decided to cancel, do not ignore these emails. Use them as your trigger to cancel immediately, and screenshot the email showing the upcoming charge amount and date. This reinforces your intent to cancel and protects you if Radish later claims you were unaware of the renewal.

Comparison: cancellation by subscription source

The quickest cancellations are through Apple App Store and Google Play Store, which process immediately. Direct Radish account cancellations take 24 to 48 hours. Regardless of source, always email [email protected] with proof to create a documented record.

After you cancel: what happens to your account

Cancellation does not delete your Radish account or your reading history. Your profile, bookmarks, and reading progress remain intact, even after you stop paying. If you want to resubscribe later, you can log in using the same email and password, and your account will be exactly as you left it. This is intentional design by Radish to encourage users to return.

After cancellation, you lose access to PLUS features (unlimited unlocks and ad-free reading) but retain access to free content and any stories you purchased with Coins you bought separately (not subscription Coins). Your unused subscription Coins expire at the end of your billing cycle, but separately purchased Coins may remain available depending on Radish's current retention policy. Check the Radish website or [email protected] for their exact policy on Coin expiration.

Checklist for cancelling Radish without surprises

• Identify where you subscribed (Radish app, Apple App Store, or Google Play Store).
• Note your next billing date (check your billing email or account settings).
• Cancel through the correct platform at least 5 days before your billing date.
• Screenshot your cancellation confirmation immediately.
• Email [email protected] within 24 hours with proof and your account username; ask for written confirmation.
• Monitor your bank or payment method for 7 days after cancellation to ensure no new charge appears.
• Keep all emails, screenshots, and bank statements for 90 days in case you need to dispute a charge.
• If charged after cancellation, contact your bank and file a chargeback dispute within 30 days.
• If your bank's dispute fails, file a complaint with the DTI Complaints and Resolutions office in your province with all evidence attached.

Key takeaways and next steps

Cancelling Radish in the Philippines is straightforward if you match your cancellation method to your payment source. The Consumer Act of the Philippines (RA 7394) protects your right to cancel and claim refunds for unauthorized charges. Always cancel through the platform where you subscribed (direct Radish account, Apple App Store, or Google Play Store), immediately request written confirmation from [email protected], and monitor your next billing cycle for surprise charges. If Radish charges you after you cancelled, dispute the charge with your bank or file a complaint with the DTI.

Tocancel has helped thousands of consumers cancel unwanted subscriptions in the Philippines by providing clear, step-by-step guidance grounded in consumer law. If you face resistance from Radish support or continued charges after cancellation, visit Tocancel.com for additional resources and escalation templates you can send directly to [email protected]. Your money is yours, and you have the legal right to stop paying for services you no longer want.

Support contact information

For cancellation inquiries and refund requests, contact Radish support at [email protected]. For general inquiries, you may also email [email protected]. For consumer complaints escalation in the Philippines, file a report with your provincial Department of Trade and Industry (DTI) Complaints and Resolutions office or visit the national DTI website. Tocancel recommends keeping all support correspondence for your records.