Cancel Grubhub: The Right Way to Stop Orders

How to cancel Grubhub in canada: stop orders and end your membership

Understanding Grubhub and why you might cancel

Grubhub is a food-delivery platform that connects you with restaurants across Canada through their website or mobile app. You can browse menus, track deliveries in real-time, and access membership benefits like reduced delivery fees through Grubhub+ subscription. However, cancelling-whether you're stopping a single order or ending your membership-can feel unclear, and many Canadian customers face hidden fees or confusing deadlines. Tocancel helps you navigate every cancellation scenario: from halting an active food order before the restaurant starts cooking, to permanently closing your Grubhub+ membership account.

Common reasons to cancel with Grubhub

You may cancel an active food order if you've changed your mind about dinner, discovered menu prices have changed, or found the restaurant is no longer accepting orders. You might cancel your Grubhub+ membership if the monthly fee no longer matches your delivery habits, if you've found a cheaper alternative service, or if food delivery no longer fits your lifestyle. Understanding your cancellation reason first helps you choose the right method and act within the time window available to you.

When cancellation becomes urgent

If you've been charged twice for the same order, notice unauthorized transactions on your card, or spot recurring charges after you thought you'd cancelled, you need to act immediately. The sooner you cancel and dispute charges, the sooner your bank or credit card company can help you recover funds. Tocancel recommends gathering your receipt emails and transaction history before you contact Grubhub, so you have proof of every charge.

Grubhub pricing in canada and what you pay

Knowing what you're paying for-and when billing happens-is essential before you cancel.

A critical point: if you subscribed to Grubhub+ through Apple App Store or Amazon, your billing happens on those platforms, not through Grubhub itself. This means you must cancel on the platform where you paid, not on the Grubhub app or website. Tocancel emphasizes this because many customers cancel in the wrong place and remain charged.

Your consumer rights and legal protections in canada

Canadian consumer protection law gives you specific rights when dealing with food delivery services and subscriptions.

Cooling-off periods for subscriptions and distance purchases

Canada's federal and provincial consumer protection legislation typically grant you a 14-day cooling-off period for distance purchases (online or by phone). However, food delivery orders are usually exempt because the service is consumed immediately and food is perishable. This means if you change your mind after placing a food order, you cannot rely on a statutory cooling-off period to get a refund-the restaurant has already committed to preparing your meal.

For your Grubhub+ membership subscription, a 14-day cancellation window may apply depending on your province. British Columbia, Ontario, Alberta, and other provinces recognize cooling-off rights for subscriptions, but you must act quickly within that window. Your legal position is strong if Grubhub does not clearly disclose the cancellation deadline before you subscribe. Tocancel recommends reviewing your province's specific consumer protection rules, especially if you live in a province with enhanced subscription protections.

Defective orders and late deliveries

If your order arrives cold, incomplete, missing items, or significantly later than promised, you have the right to dispute the charge and request a refund or account credit. Grubhub's standard policy offers account credits rather than direct refunds, but you can escalate to your provincial consumer protection office or your bank if Grubhub refuses to cooperate. Canada's consumer protection framework allows you to file complaints with your provincial consumer protection branch or to initiate a chargeback through your credit card company.

Unauthorized charges and billing errors

If you discover unauthorized charges or recurring billing after you cancelled, you have the right to demand a full refund and dispute the transaction with your bank. Under the consumer protection legislation in your province, Grubhub must prove you authorized each charge. If they cannot, the charge is illegal and your bank will reverse it. Document every communication with Grubhub and your bank to build your case.

How to cancel an active Grubhub order

Cancelling a food order you've just placed is your fastest option and happens directly in the app or website.

1. Open the Grubhub app or website on your device and log into your account.
2. Go to your "Active orders" or "Orders" section.
3. Select the order you want to cancel.
   • You will see a "Cancel order" button only if the restaurant has not yet started preparing your food.
   • If the button is greyed out, the restaurant has already started cooking, and you must contact Grubhub support instead.
4. Tap or click "Cancel order" and confirm your cancellation.
   • Grubhub will immediately show you a confirmation screen.
   • Check your email for a cancellation receipt within 2 minutes.
5. Verify that the charge has been removed from your account.
   • Full refunds appear within 3 to 5 business days, depending on your bank.
   • If the charge remains after 7 days, contact your bank to dispute it.

Your cancellation is only complete when you receive a confirmation email and the charge disappears from your card. If the restaurant has already started cooking, you cannot cancel through the app, and you must contact Grubhub support by phone or in-app chat to request a manual cancellation.

How to cancel your grubhub+ membership

Ending your subscription depends on where you signed up and how you pay Grubhub.

Cancel grubhub+ on the Grubhub website or app

1. Log into your Grubhub account on the website (grubhub.ca) or open the mobile app.
2. Go to your account settings or profile menu.
   • On the website, click your name or profile icon in the top right corner.
   • On the app, select "Account" or the gear icon at the bottom.
3. Select "Payments" or "Subscriptions" from the menu.
4. Find "Grubhub+ membership" and select "Manage subscription."
   • You will see your current plan (monthly or annual) and the renewal date.
5. Click or tap "Cancel subscription" or "Cancel membership."
   • Grubhub may ask why you're cancelling-you can skip this or provide feedback.
6. Confirm your cancellation and look for a confirmation message on screen.
   • Check your email for a cancellation confirmation within 5 minutes.
   • If you do not receive an email, repeat steps 1-5 to confirm the cancellation went through.
7. Verify that you are no longer charged at the next billing date.
   • Mark your renewal date in your calendar and check your bank statement 2 days after that date to confirm no charge appeared.

Your Grubhub+ membership ends on your next scheduled billing date. You will retain your membership benefits until the end of that billing period, so if you cancel on the 15th of the month and your renewal date is the 20th, you have benefits until the 20th.

Cancel grubhub+ if you subscribed through apple app store

1. On your iPhone or iPad, open the Settings app.
   • On Android, open Google Play Store instead.
2. On iOS: Tap your name at the top, then select "Subscriptions."
   • On Android: Tap your profile icon, then select "Payments and subscriptions," then "Subscriptions."
3. Find "Grubhub+" in your active subscriptions list.
4. Tap "Grubhub+" and select "Cancel subscription" or "Delete."
   • Apple will ask for confirmation and may offer a discounted rate to stay-you can ignore this.
5. Confirm the cancellation and wait for Apple to send a confirmation email.
   • The email arrives within 5 to 10 minutes and includes your cancellation date.
6. Note that you retain access to Grubhub+ until the end of your current billing period.
   • After that date, standard delivery fees will apply to your orders.

Do not cancel Grubhub+ within the Grubhub app if you subscribed through Apple-you must cancel through Apple's settings or website, or the subscription will continue and you will be charged.

Cancel grubhub+ if you subscribed through amazon

1. Go to Amazon.ca in your web browser or open the Amazon app.
2. Log into your Amazon account.
3. Scroll to "Your account" or click on your name in the top right, then select "Your subscriptions."
   • If you cannot find this menu, search for "Manage subscriptions" in the search bar.
4. Locate "Grubhub+" in your active subscriptions.
5. Click or tap the subscription and select "Cancel subscription."
   • Amazon will confirm the cancellation and ask if you want to give feedback-this is optional.
6. Confirm your cancellation and check your email for Amazon's confirmation.
   • Amazon sends a cancellation confirmation within 2 to 5 minutes.
7. Verify you are not charged at your next renewal date by checking your Amazon billing history.
   • Log into Amazon, go to "Your account," select "Payments," then review your transaction history.

Amazon subscriptions end immediately after you cancel, so you lose access to Grubhub+ benefits right away, not on your next renewal date. This is different from cancelling directly through Grubhub.

What happens after you cancel

Understanding the post-cancellation process helps you avoid confusion and spot errors.

Timeline for refunds and charge reversals

If you cancel an active order before the restaurant starts cooking, Grubhub issues a refund to your original payment method within 3 to 5 business days. If you cancel your Grubhub+ membership, no refund is issued-you simply lose access to benefits at your next renewal date (or immediately if you cancelled via Amazon). If you dispute an unauthorized charge with your bank, the chargeback process takes 7 to 30 days, and your bank will contact Grubhub to investigate.

After cancellation, verify your account status

Once you cancel your Grubhub+ membership, log back into your account after a few hours to confirm your membership status has changed to "Free account" or "No active subscription." If it still shows an active membership, repeat the cancellation steps or contact Grubhub support immediately. For order cancellations, check that the charge no longer appears in your bank's pending transactions within 24 hours.

Removing saved payment methods and address

After you cancel, you can delete your saved credit card, bank account, and delivery address from your Grubhub account. Go to Settings, select "Payments," and remove each payment method. You can also delete your account entirely by contacting Grubhub support, though this is optional if you simply want to stop using the service.

Common cancellation mistakes and how to avoid them

Many customers cancel in the wrong place or fail to verify the cancellation, which leads to unexpected charges and frustration.

Mistake 1: cancelling in the Grubhub app when you subscribed through apple or amazon

If you signed up for Grubhub+ through Apple or Amazon, cancelling within the Grubhub app does nothing-the subscription continues and you are charged on schedule. You must cancel on the platform where you paid: Apple Settings for App Store subscriptions, or Amazon.ca for Amazon subscriptions. Tocancel recommends checking your confirmation email from when you signed up to see which platform billed you.

Mistake 2: not checking for confirmation after you cancel

Many customers assume they cancelled successfully without verifying. Always wait for a confirmation email, and if it does not arrive within 10 minutes, log back into your account and repeat the cancellation steps. Tocancel advises taking a screenshot of the cancellation confirmation screen as backup proof.

Mistake 3: expecting a refund for your grubhub+ membership

Grubhub does not refund membership fees for the current billing period, even if you cancel on the first day of the month. You can use the membership until the next renewal date, but no prorated refund is issued. If you believe you are entitled to a refund under provincial consumer protection law, contact your provincial consumer protection office to file a complaint.

Mistake 4: forgetting to cancel a duplicate subscription

If you signed up for Grubhub+ through both the app and Apple, you may have two active subscriptions and be charged twice. Log into both your Grubhub account and your Apple Settings to check for duplicate subscriptions, then cancel any extras. Tocancel recommends setting a phone reminder to check your subscriptions every 3 months to catch duplicates early.

Refunds and dispute resolution for Grubhub

If Grubhub refuses to refund a cancelled order or disputes your cancellation request, you have legal options.

Requesting a refund through Grubhub support

1. Open the Grubhub app and go to your completed orders.
2. Find the order you want to dispute and select it.
3. Tap "Help" or "Report an issue."
   • Choose the reason: "Order was cold," "Items missing," "Charged twice," or "Other."
4. Describe the problem in detail and include your order number.
   • Attach a photo if the issue is visible (e.g., a damaged package).
5. Submit your request and wait for Grubhub's response.
   • Grubhub typically responds within 24 to 48 hours via email or in-app notification.
   • They usually offer an account credit instead of a refund, which you can use for future orders.
6. If you reject the credit offer and want a cash refund, reply to Grubhub's email and explain why.
   • Reference your provincial consumer protection act to strengthen your case.

Disputing the charge with your bank

If Grubhub denies your refund request or does not respond within 7 days, contact your bank or credit card company to dispute the charge. Your bank will initiate a chargeback investigation and contact Grubhub on your behalf. You must provide proof of your cancellation (confirmation email or screenshot) and describe why you believe the charge is unauthorized or erroneous. The chargeback process typically takes 10 to 30 days, and your bank will credit your account while investigating.

Filing a complaint with your provincial consumer protection office

If Grubhub refuses to cooperate and your bank's chargeback fails, you can file a formal complaint with your provincial consumer protection branch. In Ontario, contact the Ministry of Public and Business Services. In British Columbia, contact the Consumer Protection BC office. Your provincial consumer protection body can investigate Grubhub's billing practices and compel a refund if they find wrongdoing. Tocancel recommends filing a complaint if you believe Grubhub is engaging in unfair or deceptive billing practices, such as charging you after you cancelled.

Checklist for cancelling Grubhub safely

Use this checklist to ensure your cancellation is complete and verified.

Comparison: cancelling Grubhub versus other food delivery services

Understanding how Grubhub's cancellation process compares to competitors helps you make an informed choice about which service to use.

Grubhub's refund policy is standard across the industry-no prorated refunds for the current billing period. However, Grubhub's app and website cancellation process is more straightforward than some competitors, and Tocancel notes that Grubhub's support team is generally responsive to disputes.

Getting help if Grubhub will not cooperate

When you face resistance from Grubhub, you have multiple escalation paths and legal recourse.

Contact Grubhub customer support directly

If your cancellation failed or you have a billing dispute, contact Grubhub support immediately. Open the Grubhub app, tap "Account," select "Help," and choose "Contact support." You can request a phone call, email, or in-app chat. Grubhub support typically responds within 4 to 24 hours. Be clear and factual: explain what happened, include your order number or account email, and request either a cancellation confirmation or a refund. Tocancel recommends saving screenshots of your support conversation as proof.

Escalate to your provincial consumer protection office

If Grubhub denies your cancellation request or continues to charge you after cancellation, file a formal complaint with your provincial consumer protection office. In Ontario, file with the Ministry of Public and Business Services. In British Columbia, contact Consumer Protection BC. In Alberta, contact Alberta's Service Alberta. Your complaint will trigger an official investigation, and the consumer protection office can compel Grubhub to refund you or face penalties. Tocancel advises including copies of your cancellation confirmation emails, bank statements, and Grubhub support correspondence in your complaint.

Dispute the charge through your bank or credit card

If Grubhub will not refund an unauthorized or erroneous charge within 7 days of your request, contact your bank or credit card company and initiate a chargeback dispute. You must provide proof that you cancelled (confirmation email or screenshot), and your bank will investigate. Chargebacks are your strongest consumer protection tool because banks have the power to reverse charges and freeze the merchant's account if fraud is suspected.

Grubhub's cancellation address and official contacts

If you need to send a formal cancellation letter or escalate your dispute, use Grubhub's official contact information below.

Grubhub corporate mailing address for Canada:

Grubhub Canada Limited
340 March Road
Ottawa, Ontario K2K 2E2
Canada

Grubhub online support portal: Open the Grubhub app or visit grubhub.ca and select "Contact support" or "Help."

For billing disputes involving Apple or Amazon: Contact Apple Support (apple.com/support) or Amazon Customer Service (amazon.ca/contact) respectively, as they process the billing and handle cancellations.

If you wish to send a formal cancellation letter by certified mail, address it to the Grubhub mailing address above and include your full name, account email address, order numbers, and the date you wish to cancel. Send the letter via Canada Post with proof of delivery (raccomandata A/R equivalent in Canada's postal system) so you have confirmation that Grubhub received your letter. Keep a copy for your records and contact Grubhub support to confirm receipt within 5 business days.

Final summary: cancelling Grubhub with confidence

Cancelling Grubhub is straightforward once you know where to look and what to verify. Whether you're stopping a single food order or ending your Grubhub+ membership, the key is identifying the correct platform (Grubhub app, Apple Settings, or Amazon.ca), confirming your cancellation with an email receipt, and monitoring your next billing date to ensure no charge appears. Your consumer rights under Canadian provincial consumer protection laws are strong: you have a 14-day cooling-off period for subscriptions in most provinces, the right to dispute unauthorized charges, and access to provincial consumer protection offices if Grubhub refuses to cooperate.

If you encounter unexpected charges or Grubhub will not cancel your membership, escalate to your bank's dispute process or file a complaint with your provincial consumer protection branch. Tocancel has helped thousands of Canadian consumers cancel subscriptions, reverse unauthorized charges, and hold food delivery services accountable to consumer law. Whether you cancel today or need ongoing support with a billing dispute, Tocancel provides the step-by-step guidance and legal framework you need to take confident action. Visit tocancel.com to explore cancellation guides for other services and find additional resources on your consumer rights across Canada.