Cancel Grubhub: The Right Way to Avoid Charges

How to cancel Grubhub in the philippines and stop recurring charges

Why you need to cancel Grubhub if you live in the philippines

Grubhub is a U.S.-based food delivery service that operates primarily across the United States. If you are a Philippine resident with an active Grubhub account, you likely created it while travelling internationally, used a U.S. payment method, or signed up through the Apple App Store or Google Play using a foreign billing address. The problem is simple: your subscription renews automatically every month, and charges keep appearing on your credit card or PayPal account long after you stopped using the service.

The paid membership tier is called Grubhub+, and it costs approximately ₱550-600 PHP per month (equivalent to $9.99 USD), depending on the current exchange rate. Each month, without explicit cancellation, this charge reappears on your statement. Many Philippine users discover they have been paying for a service they no longer use-sometimes for years.

How much grubhub+ costs you each month

Grubhub+ charges a flat monthly fee, billed automatically on your subscription anniversary. For Philippine cardholders, the USD amount is converted to PHP at the current exchange rate, which means your exact peso cost varies slightly month to month. At today's rates, you are paying between ₱550-600 monthly for delivery fee waivers and reduced service charges-benefits you cannot use if you do not live in the United States. Over one year, this forgotten subscription costs you ₱6,600-7,200, money that could go toward local food delivery services designed for the Philippine market.

Why cancelling Grubhub matters right now

If your Grubhub+ membership is still active, you are losing money every single month. Unlike one-time purchases, subscriptions renew silently unless you explicitly cancel them. Your legal right as a Philippine consumer is to control when and whether you pay for services, and Grubhub must make cancellation as straightforward as signing up. Tocancel helps you reclaim that control and stop these unauthorized recurring charges immediately. The sooner you cancel, the sooner you prevent next month's charge.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is the primary law protecting you from unfair subscription practices and automatic renewal traps.

What the consumer act of the philippines says about automatic renewals

Under Republic Act No. 7394, Grubhub must obtain your clear, informed, and explicit written consent before charging you for any subscription. The law also requires that cancellation be as easy, quick, and cost-free as the original sign-up process. This means Grubhub cannot hide the cancellation button, require you to call a phone line instead of using online methods, or charge you a penalty for cancelling. Your legal position is strong: you have the absolute right to cancel without barriers or hidden fees.

If Grubhub continues to charge your card after you have cancelled, or if the company makes cancellation deliberately difficult, you have grounds to file a formal complaint with the Department of Trade and Industry (DTI) Consumer Grievance Board. Tocancel recommends saving screenshots of every cancellation attempt, confirmation email, and billing statement-these become crucial evidence if you need to escalate.

How to escalate to the DTI if Grubhub refuses to stop charging

If Grubhub ignores your cancellation requests or continues billing you after you have cancelled, you can file a formal complaint with the DTI Consumer Grievance Board. The DTI is the official consumer protection agency in the Philippines and has the authority to investigate unfair business practices, award refunds, and impose penalties on companies that violate the Consumer Act. You can file a complaint online at www.dti.gov.ph or visit your nearest DTI office in person. Include your cancellation screenshots, billing statements, and proof of payment when you file. The DTI will contact Grubhub on your behalf and typically resolve disputes within 30-60 days.

How to cancel Grubhub in three steps

Grubhub offers multiple cancellation methods depending on how you created your account and which device you use to access the service.

Method 1: cancel through the Grubhub website

Cancelling via desktop is the clearest and most documented method. Follow these steps:

1. Open grubhub.com in your web browser and log in using your email and password.
2. Click on your account profile icon in the top right corner of the page.
3. Select "Account Settings" or "Settings" from the dropdown menu.
4. Look for a section labelled "Membership" or "Grubhub+" and click on it.
   • You will see your current subscription status and the renewal date.
   • Look for a button or link that says "Cancel Membership" or "End Grubhub+".
5. Click the cancellation option and confirm your request in the pop-up window.
6. Screenshot the cancellation confirmation page as proof of completion.
7. Save any confirmation email sent to your inbox.

This method is fastest and leaves the clearest digital trail for your records.

Method 2: cancel through the Grubhub mobile app

If you use the Grubhub app on Android or iOS, you can cancel directly from your phone:

1. Open the Grubhub app on your phone and log in.
2. Tap the account or profile icon, usually located in the bottom right or top left corner.
3. Tap "Account Settings" or "Settings".
4. Scroll down to find "Membership", "Grubhub+", or "Subscription".
   • Tap on this section to view your subscription details.
   • Look for "Cancel Membership" or "End Subscription".
5. Tap the cancellation button and confirm when prompted.
6. Take a screenshot of the confirmation message immediately.
7. Exit the app and check your email for a cancellation confirmation within 24 hours.

Mobile cancellation works, but Tocancel recommends also cancelling through the website to ensure the request is fully processed.

Method 3: contact Grubhub customer support directly

If you cannot find the cancellation option in the app or website, contact Grubhub support:

1. Visit grubhub.com and scroll to the footer to find "Help" or "Contact Us".
2. Select "Account & Membership" as the issue category.
3. Choose "Cancel my membership" from the available options.
4. Describe your cancellation request clearly, including your full name, email, and the email associated with your Grubhub account.
   • Mention that you are a Philippine resident and will no longer be using the service.
   • Ask for written confirmation of cancellation.
5. Submit the form and save the ticket number provided.
6. Grubhub support should respond within 24-48 hours with confirmation.
7. Tocancel advises following up if you do not receive a response within 48 hours.

Keep records of all support tickets and emails; these are your proof if a dispute arises later.

What to do after you cancel Grubhub

Cancellation does not happen instantly-you need to verify that the company has stopped charging you and explore local alternatives.

Check that your subscription has actually ended

After you cancel, wait until your next billing date has passed without a charge appearing on your statement. Log back into your Grubhub account 24-48 hours after cancellation and confirm that your membership status now shows "Cancelled" or "Inactive". If you still see charges after your cancellation date, contact Grubhub support again and provide your cancellation confirmation number. Tocancel recommends checking your credit card or PayPal statement for at least two billing cycles after cancellation to ensure no surprise charges appear.

Switch to local philippine food delivery apps

Once Grubhub is cancelled, download and explore alternatives designed for the Philippine market. GrabFood, Foodpanda, and Jollibee Delivery all operate nationally, support Philippine pesos, accept GCash and Maya payments, and provide customer service in Filipino languages. These platforms include thousands of local restaurants and offer the same convenience without the recurring international charges.

Pricing breakdown for grubhub+

Understanding what you are paying for helps confirm whether cancellation is the right choice:

The table makes the decision clear: you are paying ₱550-600 monthly for benefits you cannot use. Cancelling immediately saves you thousands of pesos annually.

Common mistakes when cancelling Grubhub

Many people attempt to cancel Grubhub but make errors that leave the subscription active or create confusion. Here are the pitfalls to avoid:

Mistake 1: deleting the app without cancelling the subscription

Uninstalling the Grubhub app from your phone does NOT cancel your subscription. The app is just a front-end interface; your account and automatic charges remain active on Grubhub's servers. You must explicitly cancel through the account settings or website for the subscription to end. Many Philippine users discover this too late when their credit card is charged again.

Mistake 2: assuming your account is cancelled because you haven't used it

Inactivity does not trigger automatic cancellation. Grubhub+ will continue to renew every month indefinitely unless you take action to stop it. Your only responsibility is to cancel; Grubhub will not do it for you even if you have not placed an order in years.

Mistake 3: not saving cancellation confirmations

If Grubhub later claims you never cancelled, you need proof. Screenshots of the cancellation page, confirmation emails, and support ticket numbers are your evidence. Without documentation, you have no way to dispute unauthorized charges with your credit card company or the DTI.

Mistake 4: cancelling through the app only, without confirming on the website

App-based cancellations sometimes fail due to sync delays or glitches. Tocancel recommends confirming your cancellation through the desktop website as well, to ensure the request reaches Grubhub's payment system. Take screenshots from both platforms to be certain.

Mistake 5: not checking your billing statement after cancellation

Cancellation should stop all future charges, but technical errors occasionally occur. Check your credit card or PayPal statement for at least 60 days after cancellation to confirm no charges appear. If a charge does appear, contact Grubhub support immediately and file a chargeback with your bank if necessary.

Comparison of local philippine food delivery alternatives

After you cancel Grubhub, these platforms offer better service, local support, and transparent pricing:

All local alternatives offer superior value for Philippine users: no mandatory subscription, prices in pesos, and customer support in your language.

How to request a refund if Grubhub continues charging you

If charges appear on your statement after you have cancelled, you have legal rights to recover that money.

Step 1: contact Grubhub support with proof of cancellation

Email Grubhub customer support with your cancellation confirmation number, screenshots, and the erroneous charge details. Request an immediate refund and ask for written confirmation. Grubhub should respond within 48-72 hours. If the company refuses or ignores your request, proceed to the next step.

Step 2: file a chargeback with your credit card company or PayPal

Contact your credit card issuer or PayPal and dispute the unauthorized charge. Provide copies of your cancellation confirmation, the charge statement, and Grubhub's failure to respond. Your bank will investigate and typically reverses the charge within 10-15 business days. This is your fastest route to recovering money.

Step 3: file a complaint with the DTI if refusal continues

If Grubhub refuses to refund and your bank does not support the chargeback, escalate to the DTI Consumer Grievance Board. Visit www.dti.gov.ph or your local DTI office and file a formal complaint citing Republic Act No. 7394. Include all documentation: cancellation proof, billing statements, email correspondence, and chargeback attempts. The DTI will order Grubhub to refund you and may impose additional penalties on the company for violating consumer protection laws. Tocancel has helped thousands of consumers recover refunds through DTI escalation when companies refused to act.

Final checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and your account is protected:

Complete this checklist in order to avoid common cancellation failures and ensure your subscription is genuinely ended.

Key takeaways: you have the power to cancel

The Consumer Act of the Philippines protects you from automatic renewal traps, and Grubhub must honour your cancellation request without delay, barriers, or penalties. You have multiple cancellation methods (website, app, or support contact), and the entire process takes fewer than ten minutes. Save your cancellation confirmation immediately, verify that charges stop at your next billing date, and escalate to the DTI if Grubhub refuses to comply. Tocancel exists to empower you to take back control of your money and stop recurring charges that no longer serve you.

Thousands of Philippine consumers have recovered thousands of pesos by cancelling forgotten subscriptions and filing DTI complaints when companies refused to stop charging them. You are not alone in this situation, and you are not powerless. The law is on your side. Visit Tocancel today to confirm your cancellation status and access step-by-step guidance tailored to your specific situation. Tocancel has helped thousands of consumers cancel Grubhub and reclaim their monthly budget-start your cancellation right now and stop the next charge before it appears.

Official Grubhub cancellation address and contact details

If you need to send formal written notice to Grubhub or file a DTI complaint, use these official addresses:

Grubhub, Inc. (primary corporate address for formal notices):

111 W Washington St, Suite 2100
Chicago, IL 60602
United States

Alternative Grubhub headquarters address:

70 W Madison St, Suite 4000
Chicago, IL 60602
United States

Department of Trade and Industry (DTI) Consumer Grievance Board:

Website: www.dti.gov.ph
Email: [email protected]
Telephone: +63 (2) 8734-0001 to 8734-0010
Head Office: 385 Quezon Avenue, Quezon City, Philippines

For complaints or if Grubhub refuses to process your cancellation, file a formal case with the DTI Consumer Grievance Board. Provide your cancellation screenshots, billing statements, email correspondence, and payment method details. The DTI will contact Grubhub on your behalf and ensure compliance with Philippine consumer law. Tocancel recommends keeping all documentation digitally organized so you are prepared if escalation becomes necessary.