Cancel Grubhub: The Right Way

How to cancel your Grubhub subscription and stop recurring charges

Why you might want to cancel Grubhub and what you need to know first

Grubhub is one of the largest food delivery networks in the United States, connecting millions of users to thousands of restaurants across the country. If you signed up for Grubhub+, their paid membership tier, you're paying a recurring monthly or annual fee for delivery discounts, reduced service charges, and other benefits. But recurring charges are easy to forget about-and even easier to regret when you realize the membership isn't saving you money anymore.

You might be here because surprise charges keep hitting your card, your eating habits have changed, or you've switched to a competitor like DoorDash or Uber Eats. Whatever your reason, you have the right to cancel without penalty, and you deserve a process that's clear and transparent. At Tocancel, we've guided thousands of consumers through company cancellation procedures that are often deliberately buried, so you're in the right place to take back control.

Understanding your Grubhub subscription type

Grubhub offers membership benefits through different pathways, and identifying which one you hold is your first step toward cancellation. Your subscription could be a standalone Grubhub+ membership, included as a benefit through Amazon Prime, or a promotional trial tied to a bank or credit card partnership. Each path requires a different cancellation method, which is why Tocancel always recommends confirming your exact plan before you start the process.

A standalone Grubhub+ subscription typically costs $9.99 per month or $120 annually. If you're an Amazon Prime member, you now receive Grubhub+ perks automatically without paying Grubhub directly-though you're still paying for Prime itself. Promotional offers through financial institutions or time-limited trials also exist and behave differently during cancellation. Your account dashboard should clearly display your plan type, and Tocancel strongly recommends taking a screenshot of your subscription page before you cancel, so you have documented proof of what you're canceling and when.

When you should cancel Grubhub

Customers cancel Grubhub for documented, practical reasons: membership costs that exceed their actual ordering frequency, poor delivery experiences or missing items, stacked service fees that add up faster than expected, or simply discovering a competitor serves their area better. Many people also cancel after frustrating support interactions, where refund requests were denied or delayed.

You should cancel if the monthly charge no longer matches how often you genuinely order, if alternative services better serve your neighborhood, or if any unexpected charge has eroded your trust. There is no penalty for canceling your membership, and you can still browse restaurants and place individual orders without a membership afterward. Tocancel advises you to cancel as soon as you've decided you won't use the membership, because every day you delay is another billing cycle at risk.

Grubhub pricing and what you're actually paying

Before you cancel, understand exactly what you're being charged and whether the membership delivers real savings.

Service fees, delivery charges, and order minimums compound quickly. If you're paying $9.99 monthly but ordering fewer than two times per month, the membership costs more than it saves. Tocancel recommends auditing your past three months of orders: add up what you spent in fees, then calculate whether the membership actually reduced that amount. If the answer is no, cancellation is the smart financial choice.

Your consumer rights and what the law requires

Federal law protects you when canceling a subscription service, and understanding those rights puts you in control.

What the negative option rule requires from Grubhub

Under the Federal Trade Commission Act (specifically the Negative Option Rule, enforced by the FTC), Grubhub must provide you with clear and simple cancellation mechanisms. This means the company cannot make cancellation harder than signing up. In practice, this requires Grubhub to offer at least one simple cancellation method-typically in-app or by phone. The company must also send you a reminder before charging you, and it must honor your cancellation request immediately.

Your legal position is straightforward: you have the right to cancel with minimal friction, and Grubhub cannot hide the cancellation button, charge you after you've requested cancellation, or deny your request without legitimate cause. If Grubhub violates these rules, the FTC is the enforcement body that investigates complaints and can impose penalties. This legal framework exists specifically to protect consumers like you from predatory subscription practices.

Your rights if Grubhub refuses to cancel

If Grubhub denies your cancellation request or continues charging you after you cancel, you have escalation options. First, request a written explanation of why they're refusing. If that explanation is unsatisfactory, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov, or contact your state's Attorney General office. You can also dispute the charge with your credit card company or bank, which will freeze the disputed amount while the issuer investigates. Tocancel encourages you to document every interaction-screenshots, email confirmations, dates-because evidence strengthens your case if you need to escalate.

Your consumer protection laws exist because companies have historically used confusion and friction to trap customers in unwanted subscriptions. Know that the FTC takes these complaints seriously, and you are not alone if Grubhub has made cancellation difficult.

How to cancel your Grubhub subscription step by step

Follow these methods based on your account type and preferred cancellation route.

Cancel grubhub+ in the mobile app

This is the fastest method if you have the Grubhub app installed on your phone.

1. Open the Grubhub app and log into your account.
   • If you've forgotten your password, use the "Forgot password" link on the login screen to reset it via email.
2. Tap the account icon (usually at the bottom right of the screen or in a menu drawer).
   • Look for "Account," "Settings," or "Profile"-the exact label varies by app version.
3. Find the "Subscriptions" or "Grubhub+" section within your account settings.
   • This section displays your active subscription and its renewal date.
4. Tap "Cancel subscription" or "Manage subscription," then confirm the cancellation.
   • Grubhub may offer a retention discount or incentive. Decline unless it genuinely changes your decision to cancel.
5. Save or screenshot the cancellation confirmation screen, which includes a timestamp and confirmation number.
   • This proof protects you if Grubhub charges you again.

The app method is immediate and generates instant confirmation, which is why Tocancel recommends it as your first choice.

Cancel grubhub+ on the website

If you prefer to cancel from a computer or have trouble with the app, the website method works identically.

1. Visit grubhub.com and log into your account.
   • Use the same email and password you use for the app.
2. Navigate to "Account" or "Settings" in the top menu or user dropdown.
   • Look for a person icon or "My account" link.
3. Locate "Subscriptions" or "Grubhub+" in your account menu.
   • This section shows your current plan and next billing date.
4. Click "Cancel subscription" and confirm your choice.
   • Again, ignore retention offers unless they genuinely benefit you.
5. Screenshot the confirmation page for your records.
   • The confirmation should display a timestamp and reference number.

Web-based cancellation is equally reliable and often preferred by users who want to manage everything on a larger screen.

Cancel by calling Grubhub customer service

If you prefer to speak with a human or if in-app cancellation fails, call Grubhub's customer service team.

1. Locate the phone number on your Grubhub account page or receipt.
   • Grubhub customer service can typically be reached at their main line; the exact number appears in your app under "Help."
2. Call and verify your identity with the representative.
   • Have your email, phone number, and last four digits of your payment method ready.
3. Clearly state: "I want to cancel my Grubhub+ subscription effective immediately."
   • Use definitive language; avoid phrases like "I'm thinking about canceling," which may be interpreted as uncertainty.
4. Ask the representative to confirm the cancellation date and provide a reference number.
   • Request that they email you a cancellation confirmation to your registered email address.
5. Write down the representative's name, date, time, and reference number.
   • This documentation protects you if charges continue after your call.

Phone cancellation creates an additional layer of documentation, which Tocancel values when customers need ironclad proof of their cancellation request.

Cancel if your grubhub+ is linked to amazon prime

If your Grubhub+ benefit comes through Amazon Prime, cancellation works differently because you're not canceling Grubhub directly.

1. Log into your Amazon account at amazon.com.
   • Use the same credentials you use for Prime.
2. Navigate to "Account" then "Prime membership."
   • This is usually found under "Your Account" in the top right.
3. Look for "Manage your Prime membership" and click it.
   • You'll see options to edit or manage your membership.
4. Find "Grubhub+" within your Prime benefits and select the option to remove it or adjust your settings.
   • Some users prefer to keep Prime and just disable Grubhub benefits; others downgrade Prime entirely.
5. Confirm the change and save.
   • Amazon will send you a confirmation email about the change to your Prime benefits.

Prime-linked Grubhub+ cancellation is handled entirely through Amazon, not Grubhub, so look for controls in your Prime settings rather than in the Grubhub app.

After you cancel: what happens next

Understanding the timeline and what to expect after cancellation removes uncertainty and helps you verify that your cancellation stuck.

Timeline for cancellation to take effect

When you cancel through the app or website, your cancellation is usually effective immediately. However, if you've already been charged for the current billing cycle, you retain access to Grubhub+ benefits until that cycle ends. For example, if you cancel on the 15th of the month but were charged on the 1st, you'll still have active membership through the end of that month. Your next renewal charge will not occur.

If you cancel via phone, the cancellation takes effect on the date the representative processes it. Tocancel recommends calling early in your billing cycle if you want to avoid an imminent charge, though you can request a refund of that charge if you cancel within a few days of being billed.

Checking that your cancellation worked

Log back into your account one week after canceling and verify that the subscription no longer appears in your settings. Your account dashboard should show "No active subscription" or "Grubhub+ inactive." If your Grubhub+ section still shows an active subscription or a renewal date, your cancellation did not process-contact Grubhub immediately to correct it.

Monitor your credit card or bank statement for the next 30 days to confirm you're not charged again. If a charge appears after you've canceled, contact your bank or credit card company immediately to dispute it as unauthorized. Tocancel emphasizes this step because some companies attempt to re-bill after a cancellation, betting that you won't notice.

Refunds and billing: what you're entitled to

Your refund rights depend on when in your billing cycle you cancel.

Refund timeline and eligibility

If you cancel before your renewal date, you owe nothing additional. Your current billing cycle ends on schedule, and no new charge occurs. If you cancel after being charged but within a reasonable window (typically 3 to 5 days), you can request a refund for that charge, especially if you never used the benefits or canceling was due to an error on Grubhub's part.

To request a refund, contact Grubhub customer service by phone or through your account and provide your cancellation date and the charge date. Be specific: "I was charged on [date], canceled on [date], and request a refund of the full amount." Grubhub may process refunds within 5 to 10 business days, depending on your bank. If your refund doesn't appear within two weeks, escalate the issue with Tocancel's resources or file a dispute with your bank.

Promotional trials and free periods

If you signed up for a free trial or promotional offer, the trial period usually expires automatically, and no refund is needed because no charge occurs. However, confirm the trial expiration date before the promotional period ends. If Grubhub charged you after the trial without clear consent, you have grounds for a refund. Screenshot the original promotional offer you received (in email, on the website, or through a bank partner) as proof.

Tocancel advises canceling promotional subscriptions a few days before expiration, even though they should auto-expire, because many companies "accidentally" convert free trials into paid subscriptions if you don't opt out manually.

Common mistakes when canceling Grubhub

Cancellation feels straightforward until you realize a crucial detail was missed. Here's what to avoid so your cancellation actually sticks.

Mistake 1: assuming your account deletion equals subscription cancellation

Many users mistakenly believe that deleting their Grubhub account automatically cancels their subscription. This is incorrect. Deleting your account and canceling your subscription are two separate actions. You must cancel the subscription first, then delete the account if you wish. If you delete your account without canceling, you may still be charged because the subscription and the account are handled by different systems. Before deleting anything, navigate to your subscription settings and explicitly cancel Grubhub+.

Mistake 2: canceling payment methods instead of the subscription

Some users think they've canceled their subscription by removing their credit card from their Grubhub account. This does not cancel the subscription-it simply removes the card on file. Grubhub will ask you for a new payment method or charge you via other means, and you'll still owe the subscription fee. Always cancel the subscription itself, not just the payment method.

Mistake 3: not saving proof of cancellation

Screenshots and confirmation numbers may seem excessive, but they're your only defense if Grubhub insists you never canceled or charges you again. Save every confirmation screen, reference number, email receipt, and date. If you cancel by phone, note the representative's name and confirmation number in a note or email to yourself immediately. Tocancel has helped thousands of consumers resolve billing disputes simply because they had documentation-don't skip this step.

Mistake 4: ignoring retention offers

After you request cancellation, Grubhub may offer a discount ("Keep your subscription for $4.99 for three months!"). If you're canceling because the full price isn't worth it, a temporary discount won't fix the underlying problem. You'll still face higher charges later, and you'll have to cancel again. Politely decline these offers unless the discount genuinely addresses your reason for leaving.

Mistake 5: waiting to cancel until the renewal date

Don't procrastinate. If you've decided to cancel, do it immediately. Waiting until your renewal date is imminent risks being charged again, and then you'll need to request a refund. Cancel now, and eliminate the risk entirely.

Alternatives to cancellation: keep or switch

Before you cancel, consider whether a different plan or service better suits your needs.

The best choice depends on your actual usage. If you order once or twice monthly, paying per-order without membership may cost less. If you order weekly, the membership pays for itself. If you never order anymore, cancellation is the only logical choice. Tocancel recommends calculating your annual spend both ways before deciding.

How to check if your cancellation succeeded

Verification is your final step and your safeguard against future unwanted charges.

1. Log into your Grubhub account within 48 hours of canceling.
   • Use the same email and password as always.
2. Navigate to your account settings and subscription section.
   • You should see "No active subscription" or "Grubhub+ inactive" instead of your renewal date.
3. Check your email for a cancellation confirmation message from Grubhub.
   • This email should arrive within 24 hours of canceling through the app or website, or within a few days of a phone cancellation.
4. Review your credit card statement for the next 30 days.
   • Look for any Grubhub charges; if one appears, contact your bank immediately.
5. If in doubt, contact Grubhub customer service to confirm your subscription status by phone.
   • Ask the representative to verbally confirm that your account shows no active subscription.

This verification checklist is your insurance policy. Complete every step, and you'll have absolute certainty that your cancellation succeeded.

Your cancellation checklist

Use this checklist to stay organized and ensure you don't miss a critical step.

Print or bookmark this checklist, and work through it step by step. Tocancel has created it because skipping even one item can leave you vulnerable to unwanted charges.

What to do if Grubhub won't cancel your subscription

If you've followed the cancellation steps and Grubhub refuses, continues charging you, or claims no cancellation request was received, you have legal options.

First step: escalate within Grubhub

Contact Grubhub customer service again, this time formally requesting cancellation in writing. Use email so you have a timestamped record. Write: "I am formally requesting the cancellation of my Grubhub+ subscription effective immediately. Please provide written confirmation of this cancellation within 24 hours. My account email is [your email]. My cancellation request date is [today's date]." Send this email to Grubhub's customer service address (found on their website) and keep a copy for your records.

Second step: dispute the charge with your bank

If Grubhub continues charging you after your written cancellation request, contact your credit card company or bank and file a dispute for "unauthorized charge" or "subscription not canceled as requested." Your bank will freeze the disputed amount and investigate. Provide your bank with copies of your cancellation confirmation, screenshots, reference numbers, and the email you sent to Grubhub. Most banks side with consumers in these disputes because Grubhub's failure to honor a cancellation request violates federal law.

Third step: file a complaint with the federal trade commission

The FTC enforces the Negative Option Rule and takes complaints about illegal subscription practices seriously. File a complaint at reportfraud.ftc.gov. Include the dates you canceled, any charges after cancellation, and copies of all your documentation. The FTC investigates patterns of violations, and your complaint contributes to action against the company. Tocancel encourages you to file even if you've resolved your immediate issue, because complaints help protect other consumers from the same experience.

You are protected by law. Grubhub cannot legally ignore a clear cancellation request or continue charging you after you've canceled. The FTC exists to enforce this rule, and your documentation is your leverage.

Conclusion: you have the power to cancel

Canceling your Grubhub+ subscription is straightforward when you know your rights and follow the right steps. Whether you're frustrated by recurring charges, switching to a competitor, or simply changing your eating habits, you have the legal right to cancel without penalty or resistance. The Negative Option Rule, enforced by the Federal Trade Commission, requires Grubhub to make cancellation as easy as signup, and if they refuse, escalation options exist to protect you.

Start today: log into your account, navigate to your subscription settings, and cancel. Save your confirmation. Monitor your statement. If Grubhub charges you again, dispute it with your bank. Tocancel has helped thousands of consumers cancel unwanted subscriptions and take control of their recurring expenses-you can do the same right now. Your money, your choice, your cancellation. Take action today, and free yourself from charges that no longer serve you.

Mailing address for written cancellation requests

If you prefer to cancel by mail or need to send formal written notice, use this address:

Grubhub Holdings Inc.
Attn: Customer Service
5 Bryant Park, 15th Floor
New York, NY 10018

Include your full name, the email address associated with your account, your phone number, and a clear statement: "I request the immediate cancellation of my Grubhub+ subscription." Request a written confirmation of cancellation. Send via certified mail so you have proof of delivery. Allow 7 to 10 business days for processing.