Cancel Just Dance Unlimited: Your Step-by-Step Guide

How to cancel Just Dance Unlimited in canada and protect your consumer rights

Why you might cancel Just Dance Unlimited

Just Dance Unlimited, now rebranded as Just Dance+, is a subscription streaming service that gives you access to hundreds of songs and choreographies beyond what comes with the base game. You stream tracks on supported platforms-Apple App Store, Google Play Store, or directly through your Ubisoft account-while your subscription remains active. The service charges you monthly or annually depending on your chosen plan.

You might cancel for many valid reasons: your play sessions have dropped off, you prefer purchasing individual songs, you've discovered a different rhythm game, or you simply need to trim your monthly subscriptions. Whatever your reason, Tocancel is here to walk you through the process so you cancel cleanly and understand your consumer rights under Canadian law.

Life changes-and so do your entertainment needs

Budget constraints, shifting hobbies, and changing priorities are all legitimate reasons to reassess your subscriptions. You may have played through the song catalogue, realized you weren't getting enough value for your money, or found free-to-play alternatives that suit you better. The good news is that cancelling Just Dance Unlimited takes just a few minutes, and you retain access until your billing period ends.

What this guide covers

This guide walks you through every cancellation method based on where you purchased your subscription, explains what happens after you cancel, covers your refund rights under Canadian consumer protection law, and flags common mistakes to avoid. By the end, you will know exactly how to cancel and what to expect next.

Your consumer rights when cancelling subscriptions in canada

Canadian consumer protection law gives you specific rights when you cancel digital subscriptions. Understanding these rights empowers you to act confidently and push back if a company refuses your cancellation request.

What the law says about subscription cancellations

Under the Competition Act and provincial consumer protection legislation (such as Ontario's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act), you have the right to cancel a subscription at any time. The company cannot force you to keep paying. More importantly, you have the right to cancel using the same method you used to sign up-if you subscribed through Apple App Store, you should be able to cancel through Apple App Store.

Your legal position: You own the decision to cancel, and the company must honour it within a reasonable timeframe. Refunds for partial months depend on the company's policy and the specific terms you agreed to, but the right to cancel itself is non-negotiable.

When you are entitled to a refund

Canadian law distinguishes between cancellation rights and refund rights. You have an absolute right to cancel. Refunds for remaining subscription time are less guaranteed, depending on your subscription agreement and when you cancel within your billing cycle. If you cancel on the first day of a monthly billing period, you may receive a pro-rata refund (a refund for unused days); if you cancel on the last day, you receive nothing.

However, if the company fails to deliver the service (the app stops working, songs disappear, or technical issues prevent access), you may be entitled to a refund even mid-cycle. Tocancel recommends documenting any service failures before you cancel, as this strengthens your refund claim.

Who enforces your rights if the company refuses

If Just Dance+ refuses to cancel your subscription or ignores your cancellation request, you can escalate to your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, contact the Consumer Protection BC office. These agencies investigate complaints and can compel the company to honour your rights. Tocancel's mission is to help you avoid this step by ensuring you follow the correct cancellation method the first time.

How to cancel Just Dance Unlimited by platform

The cancellation process depends entirely on where you purchased your subscription; each platform handles it slightly differently. Follow the steps for your device and platform below.

Cancel via apple app store (iOS)

If you subscribed through your iPhone or iPad, use the Settings app to cancel directly with Apple. This method is fast and leaves you with a clear email receipt for your records.

1. Open the Settings app on your iOS device.
   • Look for the grey gear icon on your home screen.
2. Tap your name or Apple ID at the very top of the Settings screen.
   • You will see your account information and a list of options.
3. Select "Subscriptions" from the menu.
   • This shows every active subscription linked to your Apple ID.
4. Find Just Dance Unlimited or Just Dance+ in the list and tap it.
   • If you do not see it, scroll down or search by name.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm your choice.
6. Confirm the cancellation by tapping "Confirm Cancel" or the final confirmation button.
   • You will receive an on-screen confirmation and an email receipt immediately.
7. Save the email receipt for your records.
   • This email proves cancellation if you need to contact Apple support later or dispute a charge.

What happens next: Your subscription stops auto-renewing immediately. You retain full access to Just Dance+ content until your current billing period ends. No refund is issued for the remaining time in your active billing cycle unless you initiated the cancellation within Apple's grace period (typically 24-48 hours after purchase).

Cancel via google play store (Android)

Android users follow a similar process through the Google Play Store app. The steps are straightforward and mirror Apple's approach.

1. Open the Google Play Store app on your Android device.
   • Look for the Play Store icon in your app drawer or home screen.
2. Tap your profile icon in the top right corner.
   • This appears as a circular avatar or your initials.
3. Select "Payments and subscriptions" from the dropdown menu.
   • This option sits near the top of the menu options.
4. Tap "Subscriptions."
   • You will see every active subscription linked to your Google account.
5. Find Just Dance Unlimited or Just Dance+ and tap it.
   • The subscription details page will open.
6. Tap "Cancel subscription" and confirm your choice.
   • Google Play will ask you to confirm; tap "Yes, cancel" to finalize.
7. Screenshot or save the confirmation email Google sends.
   • Keep this proof of cancellation in case you need to dispute a future charge.

What happens next: Your subscription stops auto-renewing immediately. You retain full access to Just Dance+ content until your current billing period ends. Google Play does not issue pro-rata refunds for unused days in the current billing cycle unless you cancel within 24 hours of purchase.

Cancel directly through your ubisoft account

If you subscribed directly through Ubisoft's website (bypassing Apple or Google), you cancel through your Ubisoft account settings. This method gives you the most direct control and the clearest communication with the publisher.

1. Visit the Ubisoft website and log in to your account.
   • Go to www.ubisoft.com and enter your login credentials.
2. Navigate to "Account Settings" or "Profile."
   • Look for this option in the top-right menu under your username.
3. Find "Subscriptions" or "Billing" in the left-hand menu.
   • This section displays all active subscriptions tied to your account.
4. Locate Just Dance+ and click "Manage" or "Cancel."
   • The page will show your current billing date and subscription details.
5. Click "Cancel Subscription" and follow the on-screen prompts.
   • Ubisoft may ask you to confirm your reason for cancelling; answer truthfully but know your answer is optional.
6. You will receive a confirmation page and an email receipt.
   • Print or save both for your records.

What happens next: Your subscription cancels at the end of your current billing cycle. Ubisoft will send you a final receipt confirming the cancellation date. You retain full access until that date, then your account reverts to the free version of Just Dance+ (if available) or you lose access entirely.

Refund policy and what you can expect

Understanding the refund timeline and limits helps you set realistic expectations. Tocancel wants you to know exactly what to expect after you cancel so you are not surprised by unexpected charges.

When you are entitled to a refund

Most subscription cancellations do not result in a refund for unused days in your current billing cycle. However, you are entitled to a refund in these situations:

• You cancel within 24-48 hours of your initial purchase (depending on the platform's grace period).
• The company fails to deliver the service (the app crashes, songs disappear, or technical issues prevent access).
• You are charged twice by mistake or after you cancelled.
• You cancelled but were charged again after the cancellation date-this is a billing error you can dispute.

Pro-rata refunds (refunds for unused days) are rare unless your subscription agreement explicitly promises them. Review your original subscription confirmation email to check your specific terms.

How long refunds take

If you qualify for a refund, the timeline depends on your platform. Apple App Store refunds typically appear in 5-10 business days; Google Play refunds appear in 3-7 business days. Ubisoft refunds may take 7-15 business days. Check your bank or payment method's transaction history to confirm the refund has posted.

Disputing unauthorized charges

If you cancel and are still charged after your cancellation date, contact the platform (Apple, Google, or Ubisoft) immediately. Provide your cancellation confirmation email and the unauthorized charge statement. If the platform refuses to refund, you can dispute the charge with your bank or credit card company as an unauthorized transaction. Tocancel advises keeping all cancellation receipts for at least 3 months after your final billing date so you have proof if you need to dispute a charge.

Pricing breakdown before you cancel

Review Just Dance+ pricing to understand the cost difference between cancelling now versus at the end of your cycle. This table shows typical Canadian pricing; your exact amount may vary by region or promotional offers.

If you are on an annual plan and cancel mid-cycle, you typically do not receive a pro-rata refund unless you cancel within the grace period. Calculate whether waiting until your next renewal date saves you money or if cancelling now is worth the loss.

What happens after you cancel

Cancelling does not mean immediate loss of access. Understanding the grace period and access timeline helps you plan your final play sessions before you lose access.

Your access window after cancellation

After you cancel, you retain full access to Just Dance+ content until the end of your current billing cycle. If your billing date is the 15th and you cancel on the 8th, you keep access until the 15th. On the 16th, your account reverts to the free version (if one exists) or you lose access entirely. Do not expect access to continue after your billing date passes.

Preventing accidental resubscription

Some users accidentally resubscribe after cancellation if they tap "Try Again" on the free version or reinstall the app without removing payment methods. To prevent this, remove your payment method from your platform account 24 hours after you cancel. On Apple, go to Settings > [Your Name] > Payment & Billing > Edit Payment Method and remove your card. On Google Play, do the same through Settings > Payments & Subscriptions > Payment Methods. This ensures you cannot be recharged by accident.

Checking your cancellation status

Verify your cancellation was successful by logging into your Apple, Google, or Ubisoft account and checking the Subscriptions section. Your subscription status should read "Cancelled" or "Expires on [date]." If it still shows "Active" or "Renews on [date]," contact the platform's support team immediately-your cancellation did not process.

Common mistakes to avoid when cancelling

Cancelling subscriptions feels straightforward, but small oversights can leave you vulnerable to surprise charges or failed cancellations. Here are the pitfalls Tocancel sees most often, and how to sidestep them.

Not saving your cancellation confirmation

The single biggest mistake is deleting your cancellation confirmation email. This email is your proof that you cancelled on a specific date. If you are charged after you cancel, you need this email to dispute the charge with your bank or the platform. Take a screenshot of your confirmation email or forward it to yourself. Keep it for at least 3 months after your final billing date.

Cancelling on your credit card statement instead of through the platform

If you call your bank and ask them to block future charges instead of cancelling directly with Apple, Google, or Ubisoft, the platform may interpret this as a payment failure rather than a cancellation. Your account could be flagged, and you might have trouble re-subscribing later or disputing charges. Always cancel directly through the platform where you subscribed.

Assuming "Remove payment method" equals cancellation

Removing your credit card from Apple or Google does not cancel your subscription-it only stops the platform from charging you. Your subscription technically remains active (though unable to renew), and the company may contact you to re-add a payment method. Always explicitly cancel the subscription itself, not just the payment method.

Cancelling mid-cycle and expecting a refund

Unless you cancel within 24-48 hours of purchase or the company fails to deliver the service, you will not receive a pro-rata refund for unused days. Plan your cancellation for the end of your billing cycle if a refund matters to you. If you need to cancel immediately, accept that the remaining balance is lost-this is standard practice across all subscription platforms.

Not checking your account after cancellation

After you cancel, log back into your account 24 hours later to confirm the cancellation went through. Some cancellations fail silently-the app does not notify you, but your subscription is still active. Check your subscription status section to confirm it shows "Cancelled" or "Expires on [date]."

Checklist: steps to cancel Just Dance Unlimited safely

Use this checklist to ensure you cancel cleanly and protect yourself from billing errors or failed cancellations.

• Step 1: Identify where you subscribed (Apple App Store, Google Play, or Ubisoft directly).
• Step 2: Log into your account and navigate to the Subscriptions section.
• Step 3: Find Just Dance+ or Just Dance Unlimited and tap "Cancel" or "Manage."
• Step 4: Confirm the cancellation and save the confirmation page or email.
• Step 5: Screenshot or print your confirmation for your records.
• Step 6: Remove your payment method from the platform's account settings (optional but recommended).
• Step 7: Wait 24 hours and log back in to verify the subscription shows "Cancelled."
• Step 8: Keep your confirmation email for 3 months after your final billing date.
• Step 9: Monitor your bank statement for unexpected charges after your cancellation date.
• Step 10: If you are charged after cancellation, dispute the charge with your bank and provide your cancellation confirmation email.

Why people choose to cancel Just Dance Unlimited and alternatives

Understanding why other Canadians cancel helps you confirm your own decision is sound. Tocancel interviews subscribers regularly, and the reasons fall into clear patterns.

Budget and subscription fatigue

The average Canadian pays for 4-6 subscriptions (streaming, fitness, gaming, music) totalling $80-150 per month. Just Dance+ at $9.99 monthly feels small, but it adds up. Many cancellations happen during budget reviews when subscribers realize they are paying for services they no longer use.

Gameplay patterns change

Initial enthusiasm fades. Many subscribers activate Just Dance+ with excitement, play intensely for 2-3 months, then drift to other games. If your play frequency has dropped to a few times per year, the subscription cost outweighs the benefit. You can always re-subscribe later if your interest returns.

Preference for free-to-play alternatives

Games like Fortnite, Apex Legends, and Roblox offer free rhythm and dance modes. Some subscribers cancel Just Dance+ to focus on these free platforms or invest time in other genres entirely.

Purchasing individual songs beats a subscription

If you only want to play 5-10 specific songs, buying them individually ($1.99-2.99 each) costs less than 1-2 months of subscription. This works well if your taste is narrow and stable.

How tocancel helps you cancel with confidence

Cancelling subscriptions should not feel stressful or confusing. At Tocancel, we help Canadian consumers understand their rights, navigate cancellation platforms, and recover refunds when they qualify. Our mission is simple: make cancellation transparent and empowering.

Tocancel has helped thousands of consumers cancel Just Dance Unlimited, dispute unauthorized charges, and recover refunds they thought were lost. Whether you need step-by-step guidance, help drafting a refund request, or advice on escalating to a consumer protection authority, Tocancel connects you with the information and tools you need.

Contact information and escalation

If Just Dance+ refuses to cancel your subscription or continues charging after cancellation, escalate using these official channels.

Direct cancellation contacts

For all cancellation requests, use the in-app or web platform method described above. This creates an official record of your cancellation request and ensures the company processes it.

• Apple App Store support: Visit support.apple.com or use the "Report a Problem" link in your iTunes account.
• Google Play support: Visit support.google.com/googleplay or email your issue through the Play Store app.
• Ubisoft Customer Service: Visit support.ubisoft.com and submit a support ticket under "Billing & Account" or "Subscriptions."

If the company refuses to cancel

If your cancellation request is denied or ignored, escalate to your provincial consumer protection authority:

• Ontario: Ministry of Government and Consumer Services (1-800-889-9768)
• British Columbia: Consumer Protection BC (www.consumerprotectionbc.ca)
• Alberta: Fair Trading Act (www.alberta.ca/fair-trading-act)
• Quebec: Office of Consumer Protection (www.opc.gouv.qc.ca)
• Other provinces: Contact your provincial consumer protection agency directly.

File a complaint if the company ignores your cancellation request or continues billing you. These agencies can compel the company to honour your rights and may recover refunds on your behalf.

Disputing unauthorized charges

If you are charged after you cancel, contact your bank or credit card company within 60 days and dispute the charge as unauthorized. Provide your cancellation confirmation email as evidence. Most banks will reverse the charge and investigate the company.

Tocancel recommends documenting every step of your cancellation-confirmation emails, screenshots of your subscription status, bank statements-so you have a complete record if you need to dispute or escalate.

Cancelling Just Dance Unlimited takes just a few minutes, and you now have the knowledge and confidence to do it correctly. Follow the platform-specific steps above, save your confirmation, and verify success within 24 hours. If you encounter any issues, Tocancel's guides and escalation pathways are here to support you. You control your subscriptions-not the other way around.