Cancel Ubisoft: Step-by-Step Guide

How to cancel your Ubisoft subscription in canada and protect your gaming account

Why you might cancel your Ubisoft subscription

Ubisoft+ is a subscription service that gives you access to over 100 games, day-one releases of new titles, cloud play through Luna, and exclusive in-game rewards. The company owns some of the world's most recognized gaming franchises, including Assassin's Creed, Far Cry, Rainbow Six and Watch Dogs.

You might decide to cancel for many valid reasons: you've finished the games you wanted to play, the monthly cost no longer fits your budget, you prefer to buy games individually rather than subscribe, or you've found a competitor service that better matches your gaming style. Whatever your reason, your right to cancel is protected under Canadian consumer law, and the process is simpler than you might think.

This guide walks you through every cancellation method available to you in Canada, explains your legal rights, and shows you how to avoid the common traps that can result in unwanted charges after you've cancelled. Tocancel is here to empower you to take control of your subscription.

Your consumer rights under canadian law

As a resident of Canada, you are protected by federal and provincial consumer protection laws that give you specific rights when cancelling digital subscriptions. The Competition Act and provincial Consumer Protection Acts require that cancellation be as easy as the sign-up process, and that companies clearly disclose cancellation policies before you purchase.

Your legal position is strong: if Ubisoft makes cancellation deliberately difficult, charges you after you have cancelled, or fails to honour a cancellation request within a reasonable time, you have the right to file a complaint with your provincial consumer protection authority or the Canadian Competition Bureau. Tocancel recommends saving all cancellation confirmations, as these become your proof if you need to escalate a dispute.

Keep your cancellation confirmation email - it is your legal evidence.

Understanding ubisoft+ pricing and plans in canada

Knowing what you are paying for helps you decide whether cancellation makes sense for your gaming habits and budget.

If you subscribed on an annual plan, cancellation will stop auto-renewal but you will not receive a refund for unused months unless Ubisoft's refund policy or Canadian consumer law grants you one - this is covered in detail below.

Should you cancel or pause your subscription?

Before you cancel, check whether Ubisoft offers a pause feature. Some subscription services allow you to pause rather than cancel, which means you keep your account active and your save data intact, and you can resume without re-entering payment details. This can be a better option if you plan to return to the service later.

If you are certain you want to leave Ubisoft+ permanently, however, proceed with cancellation using one of the three methods outlined below.

Three methods to cancel your Ubisoft subscription

Your cancellation method depends on where you originally signed up and how formal you need the process to be.

Method 1: cancel directly through your Ubisoft account online

This is the fastest and most common way to cancel, and it creates an instant digital record of your request.

1. Visit the official Ubisoft website and log into your account using your registered email and password
   • If you have forgotten your password, use the "Forgot Password" link to reset it before you proceed
2. Navigate to your account settings or subscription management section
   • This is typically found under "Account", "My Profile", or "Subscription" in the main menu
3. Locate your active Ubisoft+ subscription and select the option to cancel or manage your plan
   • Read the cancellation confirmation screen carefully to understand the exact date your subscription will end
4. Follow the on-screen prompts to confirm your cancellation
   • Ubisoft may ask why you are cancelling - you are not required to provide feedback, but doing so can help the company improve
5. Take a screenshot or save the confirmation page that shows your cancellation has been processed
   • Write down the confirmation number and the date shown on the screen
6. Check your email inbox for a cancellation confirmation message from Ubisoft within 24 hours
   • If you do not receive this email, log back into your account and verify that the subscription still shows as cancelled

This method works if you signed up directly through Ubisoft's website or app. If you do not see a cancellation option in your account settings, move to Method 2.

Method 2: cancel a subscription purchased through a third-party platform

If you subscribed through a console, app store, or third-party platform such as PlayStation Store, Xbox Game Pass, Apple App Store, or Google Play, you must cancel through that platform, not Ubisoft directly.

1. Identify the platform through which you bought your Ubisoft+ subscription
   • Check your bank or credit card statement for the merchant name - it will show the platform, not Ubisoft
2. Log into that platform using your account credentials
   • Examples: PlayStation Network, Xbox Live, Apple ID, Google Account
3. Navigate to your subscriptions or billing section
   • On PlayStation: "Settings" > "Users and Accounts" > "Account" > "Subscriptions"
   • On Xbox: "Settings" > "Account" > "Subscriptions"
   • On Apple: "Settings" > "[Your Name]" > "Subscriptions"
   • On Google Play: Open the Play Store app > tap your profile icon > "Payments and subscriptions" > "Subscriptions"
4. Find Ubisoft+ in your active subscriptions and select the option to cancel
   • The platform will confirm the cancellation date and may offer you a discount to stay - you can ignore this offer
5. Save the cancellation confirmation screen and check for a confirmation email from the platform within 24 hours

Cancelling through the third-party platform stops the subscription and prevents future charges. Tocancel advises you to verify cancellation by checking your account on both the platform and Ubisoft's website.

Method 3: contact Ubisoft customer service directly

If you cannot access your account or the online cancellation options do not work, you can request cancellation by contacting Ubisoft customer support directly. This method creates a formal record and may be necessary if you believe your account has been compromised.

1. Visit the Ubisoft support website and select your region as Canada
   • The official Ubisoft support portal is available at support.ubisoft.com
2. Choose the "Contact Us" or "Submit a Request" option and explain that you want to cancel your Ubisoft+ subscription
   • Include your full account name, the email address associated with your account, and the subscription plan you hold
3. Request a written confirmation of cancellation and ask when charges will stop
   • Be specific: "Please confirm that my Ubisoft+ subscription will be cancelled effective [date] and that no further charges will be applied to my payment method."
4. Send the request and wait for Ubisoft to respond - customer service typically replies within 24 to 48 hours
   • Save the ticket number provided when you submit your request
5. Once you receive the cancellation confirmation, download and save the email to your files

Contact Ubisoft customer service if online cancellation fails or if you need a formal cancellation record for a dispute.

What happens after you cancel your Ubisoft subscription

Understanding what changes after cancellation helps you avoid surprises and plan your gaming ahead.

Access and account status after cancellation

When you cancel, your access to Ubisoft+ benefits ends on your next billing date. This means you lose the ability to download and play games through the subscription. However, your Ubisoft account itself remains active, and any games you have purchased separately (not through the subscription) remain yours to play.

Your save data, achievements, and in-game progress are tied to your account and will not be deleted simply because you cancelled the subscription. If you decide to resubscribe in the future, your progress will be waiting for you. Tocancel advises you to download any important game saves or screenshots to your device before your subscription ends, just to be safe.

Your account will stay active and your game progress will be preserved after cancellation.

Refund eligibility and how to request one

Refunds for cancelled Ubisoft+ subscriptions depend on the reason for cancellation and the billing cycle you are in. Canadian consumer protection law grants you a right to cancel within 14 days of purchase if you have not yet used the service, or if the service does not match the description provided at the time of sale.

You may be eligible for a refund or credit if any of the following apply:

• You cancelled within 14 days of your purchase and have not substantially used the subscription
• You cancelled due to a technical fault or service outage that Ubisoft did not resolve within a reasonable time
• The subscription was charged after you submitted a valid cancellation request
• You are a minor who made the purchase without parental consent (parents have up to 30 days to request a refund)
• You paid for an annual plan, cancelled before the year ended, and provincial law in your province grants a pro-rata refund right

To request a refund:

1. Log into your Ubisoft account or contact customer service with your cancellation confirmation
   • Provide the date of purchase, the amount charged, and the reason you believe you are entitled to a refund
2. Explain your refund claim in plain language
   • Example: "I cancelled my subscription on [date] within 14 days of purchase. I have not used the service and request a full refund to my original payment method."
3. Submit your request and wait for a response - Ubisoft typically replies within 5 to 10 business days
   • Save all correspondence
4. If Ubisoft denies your refund claim, escalate to your provincial consumer protection authority or contact the Canadian Competition Bureau

You have the right to pursue a refund if you meet the conditions above, and Tocancel encourages you to assert this right if you believe you qualify.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but many people accidentally leave their accounts active or miss important steps - and then face unexpected charges weeks later. Here are the traps to watch for.

Mistake 1: cancelling through the wrong platform

If you signed up through a third-party platform like Xbox or PlayStation but cancel through your Ubisoft website account, the subscription might still be active on the original platform - and you will still be charged. Always cancel through the exact platform where you signed up.

To verify: check your bank statement or credit card statement and see which merchant name appears (Ubisoft, Sony, Microsoft, Apple, Google). Cancel through that merchant.

Mistake 2: not saving the confirmation

If Ubisoft later charges you after you have cancelled, you will need proof that you sent the cancellation request. Without a saved confirmation email, screenshot, or support ticket number, it becomes your word against the company's.

Take screenshots of the cancellation confirmation screen and save the confirmation email in a dedicated folder. This evidence will protect you if a dispute arises.

Mistake 3: cancelling on the wrong day

If you cancel after your billing date has passed, you will still be charged for the next cycle. Check your account to see when your next billing date is, and cancel a day or two before that date. Tocancel recommends setting a phone reminder a week in advance if you want to cancel at a specific time.

Mistake 4: confusing cancellation with account deletion

Cancelling your subscription is not the same as deleting your Ubisoft account. Cancellation stops the recurring charge, but your account stays active. If you want to fully delete your account and remove all your personal data from Ubisoft's servers, you must request account deletion separately. This is a different process that may take 30 to 90 days to complete.

Only request account deletion if you never plan to play Ubisoft games again, as this will erase your save data and game history permanently.

Cancellation timeline and what to expect

Knowing the timeline helps you plan and know when to follow up if something goes wrong.

If you do not see a confirmation email within 24 hours, log back into your account and check the subscription status, or contact Ubisoft customer service again with your original request.

Your rights under the competition act and provincial consumer protection laws

Canadian consumer protection law is on your side when you cancel a subscription. Here is what you need to know.

The competition act and the canadian competition bureau

The Competition Act is federal law that protects you from unfair or deceptive business practices. If Ubisoft makes cancellation deliberately difficult, hides the cancellation option, or charges you after you have cancelled, this may violate the Competition Act. You have the right to file a complaint with the Canadian Competition Bureau, which investigates violations and can force companies to change their practices.

Provincial consumer protection acts

Every Canadian province has its own Consumer Protection Act. These laws require that:

• Cancellation be as easy as sign-up (many provinces use the term "negative option" to describe auto-renewing subscriptions)
• Companies disclose cancellation policies clearly before you buy
• You receive a written confirmation of cancellation
• No charges be applied after a valid cancellation request

If Ubisoft violates any of these rules, you can file a complaint with your provincial consumer protection authority. Here are the key agencies:

• Ontario: ServiceOntario Consumer Protection Act hotline or online filing
• British Columbia: Consumer Protection BC
• Alberta: Alberta Consumer Protection Act
• Quebec: Office of the Quebec Ombudsman or Surete Quebec (Protection de consommateurs)
• Other provinces: Contact your provincial Ministry of Consumer Affairs

Your provincial consumer protection authority can compel Ubisoft to refund any charges made in violation of the law and can impose penalties on the company.

Your legal position if Ubisoft refuses to cancel

If you submit a cancellation request and Ubisoft ignores it, continues to charge you, or claims they never received your request, you have the right to dispute the charge with your bank or credit card company. This is called a chargeback. Contact your bank and provide your cancellation confirmation as evidence. Your bank will investigate and reverse the charge if you are correct.

Additionally, you can file a formal complaint with your provincial consumer protection authority, which has the power to force Ubisoft to refund you and pay damages. Tocancel recommends documenting everything - every email, screenshot, and support ticket - before escalating.

You have the legal right to cancel, and Canadian law will enforce that right.

Checklist before you cancel

Use this checklist to make sure you are ready to cancel and that you have taken all the steps needed to protect yourself.

• [ ] You have logged into your Ubisoft account and verified your subscription status and next billing date
• [ ] You have checked your bank or credit card statement to confirm which platform charged you (Ubisoft, PlayStation, Xbox, Apple, Google, etc.)
• [ ] You have decided whether you want to cancel or pause your subscription
• [ ] You know the exact cancellation method for your situation (online account, third-party platform, or customer service)
• [ ] You have downloaded or backed up any important game saves or screenshots
• [ ] You have submitted your cancellation request through the correct method
• [ ] You have saved the cancellation confirmation screen or email
• [ ] You have written down the confirmation number and date
• [ ] You have set a reminder to verify the cancellation on your next billing date
• [ ] You have kept all correspondence with Ubisoft in a dedicated folder

Complete every item on this checklist to protect yourself and avoid unwanted charges.

Comparing ubisoft+ to other gaming subscription services

If you are cancelling Ubisoft+ because you want to switch to a different service, this comparison may help you decide which platform is right for you.

Xbox Game Pass offers the largest game library for a lower monthly price, making it a popular choice for players who want variety. If you are leaving Ubisoft+ because you want access to more games, Game Pass or PlayStation Plus may be better options.

How to contact Ubisoft customer service and escalate a dispute

If your cancellation is not processed, you are charged after cancellation, or you believe Ubisoft has violated your consumer rights, you need to know how to escalate your complaint.

First contact: Ubisoft customer support

Start by contacting Ubisoft customer service directly. You have a higher chance of resolution if you stay calm, provide clear information, and give them a fair opportunity to fix the problem.

• Online support portal: support.ubisoft.com (submit a ticket and select "Billing and Account" as your category)
• Email: Include your account email, issue description, and cancellation confirmation in your message
• Phone: Check the Ubisoft website for Canada-specific customer service phone numbers (these vary by region)

In your initial contact, use clear language: "I submitted a cancellation request for my Ubisoft+ subscription on [date]. I received confirmation number [number]. However, I was charged on [date] after my cancellation. Please confirm when my subscription was cancelled and reverse this charge."

Second step: provincial consumer protection authority

If Ubisoft does not respond within 10 business days or refuses to resolve your complaint, file a formal complaint with your provincial consumer protection authority. These agencies have the power to investigate, compel refunds, and impose penalties.

Contact your provincial Ministry of Consumer Affairs or visit the appropriate agency website listed earlier in this guide.

Third step: chargeback with your bank

If the provincial authority does not resolve your dispute within 30 days, contact your bank or credit card company and request a chargeback. Provide your cancellation confirmation as evidence. Your bank will investigate and reverse the charge if you have proof of cancellation.

Tocancel advises you to keep all documentation - it is your most powerful tool in a dispute.

Conclusion: you have the right to cancel and tocancel is here to help

Cancelling your Ubisoft+ subscription in Canada is straightforward when you know your rights and follow the correct process. You are protected by federal and provincial consumer laws that require cancellation to be easy, charges to stop immediately after cancellation, and refunds to be issued when you qualify. Your subscription is your choice, and so is the decision to cancel.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, resolve billing disputes, and assert their rights under Canadian consumer protection law. Whether you cancel directly through your account, through a third-party platform, or by contacting customer service, the steps in this guide will help you protect yourself and prevent unwanted charges.

If you encounter any problems during cancellation - if Ubisoft ignores your request, charges you after you have cancelled, or refuses to issue a refund you believe you are entitled to - do not hesitate to escalate to your provincial consumer protection authority or the Canadian Competition Bureau. Tocancel encourages you to keep all documentation and stand firm in asserting your rights.

Your account is yours to control. Cancel with confidence, knowing that Canadian law is on your side.