Cancel Ubisoft+: Step-by-Step Guide

How to cancel Ubisoft+ in new zealand and reclaim your money

What is Ubisoft+ and why cancelling might be right for you

Ubisoft+ is a subscription service that gives you access to a growing library of Ubisoft games, bonus content, and exclusive in-game rewards across PC, console, and mobile platforms. Your subscription tier determines what you unlock-whether that is classic titles, day-one game releases, or premium DLC content.

You might choose to cancel because your gaming interests have shifted, you have exhausted the available titles, the subscription no longer fits your budget, or you simply want to pause your membership. Whatever your reason, Tocancel is here to guide you through the cancellation process without confusion or delay.

Why where you bought your subscription matters

The platform you used to purchase Ubisoft+ determines who controls your cancellation and refund eligibility. If you purchased directly through the Ubisoft Store, you cancel within your Ubisoft account. If you subscribed via Apple App Store or Google Play, those platforms control your cancellation, not Ubisoft directly.

This distinction is critical because each path follows different rules, timelines, and refund policies. Identifying your purchase method before you begin cancelling prevents unnecessary back-and-forth with customer support.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 is your legal foundation when you purchase digital services in New Zealand.

What the consumer guarantees act protects you against

You have the right to cancel or claim a refund if Ubisoft+ fails to deliver what was promised. If the service is not fit for purpose-meaning it does not work as described-or substantially different from the advertisement, you have grounds to act. This means if the game library is unavailable, access is blocked, or features do not function, the law is on your side.

Your legal position is strongest when the fault lies with Ubisoft, not with your own device or internet connection. Document any service failures by taking screenshots of error messages, recording unavailable games, and saving all confirmation emails. This evidence strengthens your position if you need to escalate a dispute.

When you simply change your mind

Changing your mind about a subscription is not grounds for a mandatory refund under New Zealand law. However, you can always request one directly from Ubisoft. Many providers voluntarily offer goodwill refunds for early cancellations, especially within the first 14 days. Tocancel advises asking; the worst response you will receive is no.

If you purchased through Apple App Store or Google Play, their refund windows take precedence. Apple typically allows 14 days; Google Play typically allows 48 hours. These platform refund policies are more generous than Ubisoft's standard terms.

Escalation if ubisoft refuses your refund request

If Ubisoft denies your cancellation or refund request and you believe you have grounds under the Consumer Guarantees Act, you can escalate to the Commerce Commission. The Commerce Commission is New Zealand's independent consumer protection authority and offers free guidance on subscription disputes. Contact them if Ubisoft does not respond within 20 working days or refuses your legitimate claim.

Keep all correspondence with Ubisoft, including emails and support tickets, for your Commission complaint. Your legal right to cancel stands even if Ubisoft delays or stonewalls you.

How to cancel Ubisoft+ based on where you purchased

Your cancellation method depends entirely on your payment source. Below, Tocancel breaks down each path with precise, actionable steps so you cancel correctly the first time.

Cancelling a ubisoft store subscription (direct purchase)

If you signed up through store.ubi.com and paid Ubisoft directly, follow these steps to cancel within your account dashboard.

1. Visit store.ubi.com/my-account and sign in with your Ubisoft username and password.
   • If you cannot remember your password, click "Forgot your password?" and follow the reset email sent to your registered address.
   • Use the same email address you registered with originally.
2. Locate the "Subscriptions" or "My Subscriptions" section in your account dashboard.
   • This may also appear under "Billing," "Account Settings," or "Payment Methods" depending on recent Ubisoft website updates.
3. Find your active Ubisoft+ subscription and click to open its details.
   • You will see your current tier, next billing date, and payment method.
4. Click the "Cancel Subscription" or "Manage Subscription" button.
   • Some regions see this labelled as "Cancel my subscription" or "End subscription."
5. Confirm the cancellation by selecting your reason (optional) and clicking "Confirm Cancellation."
   • Ubisoft may offer you a discount or trial extension to keep you-you can decline these offers.
6. You will receive a confirmation email from Ubisoft within minutes. Save this email as proof of cancellation.
   • Your subscription will remain active until the end of your current billing cycle.

Cancelling via apple app store (iOS devices)

If you subscribed through the Apple App Store on an iPhone or iPad, Apple controls your cancellation and refund eligibility.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not use the Ubisoft app itself-you must cancel through the App Store.
2. Tap your profile icon (top right corner) and select "Account."
   • You may need to enter your Apple ID password or use Face ID / Touch ID.
3. Tap "Subscriptions" and find Ubisoft+ in the list.
   • If you have multiple active subscriptions, scroll to locate Ubisoft+.
4. Tap "Ubisoft+" and select "Cancel Subscription."
   • Apple will ask you to confirm and may offer alternative subscription tiers-decline if you want to cancel entirely.
5. Confirm the cancellation.
   • Your subscription will end at the next billing date, and you will receive a confirmation email from Apple.
6. Request a refund if you qualify: tap the same subscription, scroll down, and select "Report an Issue." Explain why you believe you deserve a refund.
   • Apple typically processes refund requests within 48 hours.

Cancelling via google play (Android devices)

If you subscribed through Google Play on an Android device, Google manages your cancellation and refund window.

1. Open the Google Play app on your Android device.
   • Tap your profile icon (top right) and select "Manage your Google Account."
2. Navigate to the "Payments and subscriptions" or "Subscriptions" tab.
   • You may see this under "Services and preferences" depending on your Android version.
3. Select "Manage subscriptions" and find Ubisoft+ in the list.
   • If Ubisoft+ is not visible, check that you are signed into the correct Google account.
4. Tap "Cancel subscription" and confirm your choice.
   • Google will ask for your reason-this is optional, but answering helps them improve their service.
5. Your subscription will end immediately or at the next billing date, depending on your plan type.
   • You will receive a confirmation email from Google Play.
6. Request a refund within 48 hours if you have not used the service: return to your subscription details and select "Request refund."
   • Google's refund window is shorter than Apple's, so act quickly.

Ubisoft+ pricing and subscription tiers in new zealand

Understanding your subscription tier helps you decide whether cancelling is right for you.

If you are paying $16.95 or more per month but are not using the service, cancelling will free up that money immediately (after your current billing cycle ends). Tocancel recommends calculating how many months you will save by cancelling now versus later in the year.

Refunds and what happens after you cancel

What you receive after cancellation depends on when you cancel and where you purchased.

Refund eligibility by purchase method

What happens to your account after cancellation

Your Ubisoft account remains active after you cancel. You will lose access to Ubisoft+ game library content, but you will retain any game licenses you purchased separately and your account progress and cloud saves will be preserved.

If you re-subscribe in the future, your save files and achievements will be waiting for you. You do not need to create a new account or worry about losing your gaming history.

Access after your billing cycle ends

You retain full access to Ubisoft+ until the end of your current billing cycle. If your next billing date is 15 days away, you have 15 days of uninterrupted play. Your access will automatically cut off at midnight on the last day of that cycle, and you will not be charged again.

Tocancel advises cancelling early in your billing cycle if you want to maximize your remaining access time before losing the service.

Common mistakes when cancelling Ubisoft+

Cancelling a subscription can feel stressful, especially if you are unsure of the right steps. Here are the pitfalls that trip up most users-and how to avoid them.

Cancelling in the ubisoft app instead of on the website

The Ubisoft app does not allow you to cancel your subscription. You must log into store.ubi.com or your platform's app store (Apple or Google). Attempting to cancel in-app leads to frustration and delays.

If you purchased through Apple or Google, cancellation must happen on those platforms, not through Ubisoft. Many users waste time trying to cancel in the wrong place and then assume cancellation is not working.

Forgetting to request a refund within the refund window

Cancelling your subscription does not automatically refund your money. You must request a refund separately, and you must do so within the specified window: 14 days for Apple, 48 hours for Google, and within 14 days for Ubisoft Store direct purchases.

If you miss this window, you may not be eligible for a refund unless you can prove service failure. Mark the refund deadline on your calendar as soon as you cancel.

Assuming your subscription cancels immediately

Most subscriptions remain active until the end of your current billing cycle. You will not lose access the moment you click "cancel." If you cancel on day 1 of a monthly cycle, you have until the 30th or 31st to use the service-but after that date, your access stops and you will not be charged again.

Plan your cancellation timing accordingly. If you want to stop paying sooner, contact Ubisoft support and ask about an immediate cancellation with partial refund (they may refuse, but it is worth asking).

Not saving your cancellation confirmation email

Your confirmation email is proof that you cancelled on a specific date. If Ubisoft or your payment provider later claims you are still subscribed or charges you after cancellation, that email is your evidence. Save it to a folder or take a screenshot.

If a charge appears after cancellation, forward your confirmation email to Ubisoft support and your bank's dispute team. This evidence accelerates the refund process.

If you change your mind: how to reactivate your Ubisoft+ subscription

Cancelling Ubisoft+ is reversible. If you decide you want to return to the service, you can re-subscribe at any time using the same method.

Visit store.ubi.com, log in with your existing account, and select your tier. Your account profile, save files, and achievements will be restored immediately. You can also re-subscribe via Apple or Google by following the same steps you used to subscribe originally.

Tocancel notes that re-subscribing does not restore any unused balance from your previous cancellation. You will be charged the full monthly rate from your re-subscription date.

When you should keep your Ubisoft+ subscription instead

Cancelling is not always the right choice. Consider these scenarios before you cancel.

Your checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself after cancellation.

Escalation: what to do if ubisoft refuses to cancel or refund

Most cancellations and refunds process without issue. However, if Ubisoft denies your request or fails to respond, you have legal remedies.

Step 1: document everything

Collect all evidence of your cancellation attempt: screenshots of your account showing the subscription, your confirmation email if you received one, bank statements proving you were charged, and any support emails or tickets. This evidence is essential if you need to escalate.

Step 2: contact ubisoft support directly

If your cancellation did not go through, email Ubisoft support with a clear request: "I attempted to cancel my Ubisoft+ subscription on [date] but I was charged again on [date]. Please confirm my cancellation and process a refund for [amount]." Attach your screenshots and confirmation email.

Give Ubisoft 20 working days to respond. Most issues are resolved within this window.

Step 3: escalate to your bank or payment provider

If Ubisoft does not respond or refuses to refund, contact your bank or credit card provider and request a chargeback or dispute. Explain that you cancelled the subscription but were charged after cancellation. Provide your confirmation email and all support correspondence. Your bank can reverse the charge and may launch an investigation.

Step 4: complain to the commerce commission

If your bank dispute fails or if Ubisoft continues to deny a legitimate refund claim, file a complaint with the Commerce Commission. The Commerce Commission is New Zealand's independent consumer protection regulator and can intervene if Ubisoft violates the Consumer Guarantees Act or engages in unfair trading practices.

File your complaint at www.comcom.govt.nz or call 0800 943 600. Include all documentation-your cancellation date, refund request, Ubisoft's response, and evidence of your charge. The Commerce Commission's intervention often resolves disputes quickly.

Your legal right to cancel and refund stands, and Tocancel believes you will succeed if you follow this escalation path with clear evidence.

Summary: your path to cancelling Ubisoft+ in new zealand

Cancelling Ubisoft+ is straightforward if you follow the right method for your purchase source. You have clear consumer rights under New Zealand's Consumer Guarantees Act, and Tocancel has guided you through each cancellation method step by step.

Remember: if you purchased via Ubisoft Store, cancel on store.ubi.com. If you purchased via Apple or Google, cancel on those platforms instead. Save your confirmation email, request a refund within the refund window if you qualify, and escalate to the Commerce Commission if Ubisoft refuses.

Tocancel has helped thousands of consumers cancel subscriptions they no longer need and reclaim their money. You can do this too. Start your cancellation today and take control of your spending.