Cancel Ubisoft: Step-by-Step Guide

How to cancel your Ubisoft account and subscription in ireland

Why you might want to cancel your Ubisoft subscription

Ubisoft+ is a gaming subscription service operated by Ubisoft, one of the world's largest video game publishers behind franchises like Assassin's Creed, Far Cry, Rainbow Six and Tom Clancy's series. If you've signed up to Ubisoft+ in Ireland and now want out, you have clear legal rights and multiple cancellation pathways. Whether you've changed your gaming habits, found better value elsewhere, or simply want to pause your subscription, Tocancel is here to walk you through your options with clarity and confidence.

Common reasons irish gamers cancel

You might cancel because you've finished the games you wanted to play, discovered you prefer purchasing titles outright rather than subscribing, or want to manage your monthly gaming budget more carefully. Others cancel because they've discovered duplicate charges, or they signed up through a promotional bundle and no longer need the service. Whatever your reason, cancellation is your right, and you should encounter no barriers to exercising it.

What ubisoft+ includes and why that matters for cancellation

Ubisoft+ offers you access to a rotating library of games across multiple tiers, plus day-one access to new Ubisoft releases, exclusive in-game rewards, and cloud gaming on select platforms. Monthly billing in Ireland runs in euros, and annual plans typically offer a discount. Understanding what tier you're on and how you signed up is crucial because it determines which cancellation method applies to you and whether you qualify for a refund under Irish consumer law.

Your consumer rights when cancelling Ubisoft in ireland

Ireland's Consumer Rights Act 2022 and the EU Consumer Rights Directive give you legal protections that apply to digital subscriptions, even when buying from international companies like Ubisoft.

The 14-day withdrawal right explained

You have the right to cancel a digital service contract within 14 calendar days of purchase without giving a reason, provided you have not downloaded or substantially used the content. In practice, this means if you sign up to Ubisoft+ and realise within two weeks it's not for you, you can withdraw and request a refund before you've actively played games or accessed the full library beyond testing. Your legal position is strong here: the burden is on Ubisoft to prove you materially used the service, not on you to prove you didn't.

However, once you've actively used your subscription (downloaded games, streamed content, accessed exclusive features), your 14-day withdrawal right expires. After that point, cancellation is still available, but refunds become subject to Ubisoft's own cancellation and refund policy rather than the automatic right to withdraw.

Your rights beyond the 14-day window

After 14 days, you retain the right to cancel your subscription at any time, but you're unlikely to receive a refund unless you can demonstrate a breach by Ubisoft (such as continued billing after you've cancelled, unauthorised charges, or service failure). If you discover you were charged twice, billed for a different tier than you authorised, or charged after your cancellation date, you have grounds to dispute that charge directly with your bank or card issuer through the chargeback process.

If Ubisoft fails to respond to your cancellation or refund request within a reasonable timeframe (typically 20 working days), you can escalate to the Irish Financial Services and Pensions Ombudsman (FSPO). The FSPO exists precisely to resolve disputes like this when companies ignore you. Tocancel recommends keeping all cancellation emails and payment records as evidence if you need to escalate.

Your right to clear cancellation confirmation

When you cancel, Ubisoft must provide you with written confirmation of your cancellation within a reasonable timeframe. This confirmation should state your cancellation date, when your access will end, and whether any refund is being processed. If you cancel but never receive this confirmation, follow up in writing and keep copies of your follow-up communications. This documentation protects you if billing continues after your cancellation date.

How to cancel your Ubisoft subscription step by step

Your cancellation method depends on where you signed up; follow the path that matches your account setup.

Cancelling a direct ubisoft+ subscription through your Ubisoft account

If you subscribed directly through Ubisoft's website or the Ubisoft Connect launcher, this is the most straightforward path.

1. Visit account.ubisoft.com and sign in with your email address and password.
   • If you don't remember your password, use the "Forgot password" link on the login page.
2. Navigate to the Account section, then select Subscriptions or Billing.
   • The exact menu label may vary depending on your account region settings.
3. Locate your active Ubisoft+ subscription and click on it.
   • You may see multiple subscriptions if you've signed up to different tiers or services; select only the one you want to cancel.
4. Click the Cancel subscription or Manage subscription button.
   • Ubisoft may offer you a discount or pause option before the cancellation option appears; these are optional.
5. Confirm the cancellation when prompted.
   • Your access will typically end on your next billing date, not immediately.
6. Save or screenshot the confirmation page or email for your records.
   • This proves you cancelled and protects you if you're charged again.

Cancelling a subscription linked to PlayStation plus, xbox game pass or another platform

If you subscribed to Ubisoft+ through PlayStation Plus Premium, Xbox Game Pass Ultimate, or another bundled service, you must cancel through that platform's account settings, not directly through Ubisoft.

1. For PlayStation: Go to your PlayStation account settings, select Services, then find and remove Ubisoft+ from your linked services or subscription list.
   • Your cancellation takes effect on your next billing date for that platform.
2. For Xbox: Sign into your Xbox account online, navigate to Subscriptions, find Ubisoft+ if listed separately, and cancel it there.
   • If Ubisoft+ is bundled into your Game Pass tier, you cannot cancel only Ubisoft+ without adjusting your entire Game Pass subscription.
3. For other platforms: Locate your account settings on that service, find subscription management, and remove Ubisoft+ from your active services.
   • Keep a screenshot of the cancellation confirmation.

Cancelling via customer support if self-service fails

If you cannot locate the cancellation option in your account or the system rejects your cancellation request, contact Ubisoft's customer support team in writing.

1. Visit support.ubi.com and navigate to the contact or support form section.
   • Select "Account" or "Subscription" as your issue category.
2. Write a clear message stating your full name, email address, Ubisoft account ID (if you have it), and a direct request to cancel your subscription.
   • Example: "I request the immediate cancellation of my Ubisoft+ subscription effective [date]. Please confirm this cancellation in writing and confirm that no further charges will be applied."
3. Send your request and retain a copy of both your message and any response.
   • Ubisoft typically responds within 5 to 10 working days.
4. If you receive no response within 15 working days, follow up in writing or escalate via post to the address listed below.
   • Written communication creates a legal record that protects you.

What happens after you cancel your Ubisoft subscription

Understanding the timeline and what to expect after cancellation prevents confusion and helps you spot problems early.

When your access ends and what you lose

In most cases, your Ubisoft+ subscription continues until the end of your current billing period (monthly or annual), even after you've requested cancellation. For example, if you're billed on the 15th of each month and you cancel on the 5th, you retain access until the 15th of the following month. Ubisoft will not charge you again after that date. Any games you've downloaded through Ubisoft+ may become unavailable after your subscription ends, unless you own them separately through your platform (PlayStation, Xbox, PC).

Your profile, achievements, and save data remain intact in your Ubisoft account, so you can resubscribe later without losing progress. However, exclusive subscriber benefits (such as in-game cosmetics or early access to new titles) will no longer apply after your subscription ends.

Monitoring for unauthorised charges

After your cancellation date passes, monitor your bank statements and card activity for at least one full billing cycle. If you see a charge from Ubisoft after your access should have ended, contact your bank immediately and dispute the charge as unauthorised. Many banks can reverse charges within 60 to 90 days. Simultaneously, contact Ubisoft's support team in writing to flag the error and request a refund; keep copies of all communications.

If charges continue despite your cancellation request, escalate to the Irish Financial Services and Pensions Ombudsman or your bank's complaints department. Tocancel has helped thousands of consumers recover unauthorised charges by maintaining clear records and escalating promptly when companies ignore initial requests.

Refunds and what you're entitled to

Your refund eligibility depends on when you cancel and how much you've used the service.

Refunds within the 14-day withdrawal period

If you cancel within 14 calendar days of your first charge and have not materially used the service, you're entitled to a full refund under Irish consumer law. "Materially used" means more than minimal testing; downloading a few games, streaming content, and accessing the full library counts as material use. Request your refund in writing by emailing Ubisoft support and stating that you wish to withdraw under your consumer right to do so. Ubisoft must process refunds within 14 days of receiving your withdrawal request.

Refunds after 14 days

Beyond the 14-day window, refunds are discretionary and depend on Ubisoft's refund policy and whether you have grounds such as billing error, duplicate charging, or service failure. If you're within your current billing cycle and request cancellation with time remaining (for example, cancelling 10 days into a 30-day month), most companies do not refund the unused portion. However, if you discover an error - such as being charged twice in one month or charged without your consent - you can dispute that specific charge.

How to request a refund

Submit your refund request in writing via Ubisoft's support portal or by email. State clearly why you're requesting a refund (within 14 days of purchase, billing error, duplicate charge, or service failure), include your order details and payment evidence, and request a response within 10 working days. If Ubisoft denies your refund incorrectly, or if you believe the denial breaches consumer law, you can escalate to the Irish Financial Services and Pensions Ombudsman or dispute the charge through your bank. Tocancel recommends keeping all refund correspondence for your records.

Common mistakes that delay or prevent cancellation

Many Irish gamers encounter unnecessary friction because they cancel through the wrong channel or fail to follow up on their request.

Cancelling through the wrong platform or account

If you subscribed to Ubisoft+ via PlayStation or Xbox, cancelling directly through your Ubisoft account will not work. Your subscription remains active through the platform bundle until you cancel it there. Conversely, if you subscribed directly through Ubisoft's website, trying to cancel via PlayStation settings will fail because Ubisoft doesn't see the cancellation. Match your cancellation method to where you subscribed, and if you're unsure, contact Ubisoft support to confirm your subscription origin.

Assuming automatic cancellation without confirmation

Clicking a cancellation button does not guarantee your subscription is cancelled if you don't receive written confirmation. Always save the confirmation page or email Ubisoft requesting written confirmation of your cancellation date. If you don't hear back within 5 working days, follow up in writing. This creates a paper trail that protects you if billing continues unexpectedly.

Not reviewing your bank statements after cancellation

The most common problem occurs when cancellations fail silently: you click cancel, think it's done, and don't check your bank for the next charge. By the time you notice, multiple months may have passed and you've lost money. Set a calendar reminder to check your bank statement on your usual billing date. If a charge appears after your cancellation date, dispute it immediately with your bank. Tocancel advises treating this as a critical step, not an afterthought.

Forgetting that access ends at the next billing date, not immediately

Many users cancel and expect immediate access loss, then are surprised when they can still play games until the end of their billing period. This is not a problem - it's how subscriptions work - but it can lead to confusion about whether your cancellation worked. Confirmation emails state your final access date clearly; save that date and mark it on your calendar so you know when access will end.

Pricing and billing information for ireland

Understanding Ubisoft's pricing structure helps you decide whether cancellation is the right move.

Pricing in Ireland is displayed in euros and may change periodically. If you're paying significantly more than the rates shown above, verify your account to ensure you're on the correct tier and currency. Contact Ubisoft if you notice a price discrepancy; you may be owed a refund or price adjustment.

Key information and cancellation checklist

Use this checklist to ensure your cancellation is complete and protect yourself from future charges.

• Confirm where you subscribed: directly through Ubisoft, PlayStation, Xbox, or another platform.
• Log into your account (Ubisoft or the relevant platform) and locate your subscription settings.
• Initiate cancellation through the correct channel for your subscription type.
• Save or screenshot the cancellation confirmation page.
• Confirm that Ubisoft has sent you a cancellation confirmation email within 5 working days; if not, follow up in writing.
• Mark your final access date on your calendar so you know when to expect access loss.
• Monitor your bank or card statement on your usual billing date to confirm no further charges appear.
• If an unauthorised charge appears after your cancellation date, dispute it with your bank within 60 days.
• Keep all cancellation emails, confirmations, and payment records for at least 12 months as evidence.
• If Ubisoft refuses to cancel or continues billing after your request, escalate to the Irish Financial Services and Pensions Ombudsman.

When to keep your subscription versus when to cancel

This comparison helps you decide whether cancellation makes financial and gaming sense for you.

Contacting Ubisoft and escalation contact information

If self-service cancellation fails, you need to contact Ubisoft directly and, if necessary, escalate to consumer protection authorities.

Ubisoft customer support channels

Visit support.ubi.com to access Ubisoft's support portal. Select your issue category (Account or Subscription), describe your cancellation request clearly, and submit your form. Ubisoft typically responds within 5 to 10 working days. If you receive no response within 15 working days, follow up by sending a letter to Ubisoft's postal address or escalate via the ombudsman.

Ubisoft's mailing address for written cancellation requests

If email support does not resolve your issue, send a formal written cancellation request by post to:

Ubisoft Support Team
5505 Boulevard Saint-Laurent
Suite 5000
Montréal, Québec H2T 1S6
Canada

Include your full name, email address, Ubisoft account ID, the date you wish your subscription cancelled, and a request for written confirmation. Send it via registered post or a trackable courier so you have proof of delivery. Allow 15 to 20 working days for a response.

Escalation to the irish financial services and pensions ombudsman

If Ubisoft fails to respond, refuses your cancellation, or continues billing after your cancellation date, you can escalate your complaint to the Irish Financial Services and Pensions Ombudsman (FSPO). The FSPO investigates disputes between consumers and financial service providers at no cost to you. Visit www.fspo.ie to lodge a complaint online or request a complaint form. You must first give Ubisoft 20 working days to respond to your initial complaint before escalating to the FSPO.

Chargebacks through your bank

If Ubisoft continues charging you after your cancellation date, contact your bank or card issuer immediately and request a chargeback (a reversal of the unauthorised charge). Provide your bank with copies of your cancellation request, confirmation email, and proof that the charge occurred after your cancellation date. Banks can typically reverse charges within 60 to 90 days. This action protects your money while Ubisoft and the ombudsman investigate the dispute.

Summary and your next steps

Cancelling your Ubisoft subscription in Ireland is straightforward when you know your rights and follow the correct process. You have legal protections under Irish consumer law, including a 14-day right to withdraw and the right to dispute unauthorised charges. Match your cancellation method to where you subscribed (directly through Ubisoft or via a platform like PlayStation or Xbox), save all confirmation emails and screenshots, and monitor your bank statement to ensure no further charges appear.

If Ubisoft fails to honour your cancellation or you discover unauthorised charges, escalate through their customer support, then to the Irish Financial Services and Pensions Ombudsman if necessary. You are not powerless in this situation; you have legal rights and clear escalation pathways. Tocancel has helped thousands of consumers cancel subscriptions, recover unauthorised charges, and resolve billing disputes by providing clear guidance and reminding you of your consumer rights. Take action today, and take back control of your gaming subscription costs.