Cancel MyFitnessPal: The Right Way

How to cancel MyFitnessPal in canada and protect your refund rights

Why you might want to cancel MyFitnessPal

MyFitnessPal is a popular nutrition and fitness tracking app that lets you log meals, monitor exercise, and track your progress toward health goals. The app offers a free tier with basic food tracking and barcode scanning. If you subscribe to Premium or Premium+, you unlock ad-free browsing, faster logging, custom macro tracking, and personalized meal planning, but you also commit to recurring monthly charges.

You might be considering cancellation for several reasons: the subscription no longer fits your budget, you've switched to a different fitness app, or you've simply achieved your health goals. At Tocancel, we understand that cancelling a subscription should be straightforward, and we're here to make sure you cancel correctly the first time, avoid unexpected charges, and claim any refund you're entitled to under Canadian consumer law.

Common reasons canadians cancel MyFitnessPal

Cost is the primary driver. At C$36.99 per month for Premium or approximately C$38.66 for Premium+, these subscriptions add up quickly. Many users find that they stop using the app after a few months, making the ongoing charge feel wasteful. Others switch to competing apps like Cronometer or Lose It!. Life changes-new jobs, moving, or shifting fitness priorities-also drive cancellations. Whatever your reason, Tocancel is here to walk you through every step so you don't lose money to forgotten charges.

Your data remains after cancellation

An important reassurance: cancelling your subscription does not automatically delete your food diary, weight history, or account data. Your free account remains active after Premium expires, and you can still access your historical logs and progress. If you decide to cancel, your data stays with you unless you explicitly delete your account, which is a separate action you can perform anytime. This means you can pause premium and return later without losing your records.

MyFitnessPal pricing in canada

Before you cancel, understand exactly what you're paying for and what savings you might unlock by switching plans.

If you're on an annual plan and want to cancel early, MyFitnessPal typically does not offer prorated refunds for unused months. This is where Canadian consumer rights become important, and we'll explain your protections next.

Your consumer rights in canada when cancelling digital subscriptions

Canada's consumer protection laws do give you leverage when dealing with subscription cancellations, though your exact rights depend on your province and your specific circumstances.

What canadian law requires

Canadian consumer protection does not automatically grant a blanket 14-day "cooling off" right for all digital subscriptions. However, your rights depend on your province and whether the service was faulty, misrepresented, or breached. Under the federal Consumer Protection Act and equivalent provincial legislation, you have the right to clear cancellation methods and transparency about recurring charges. Many provinces, including Ontario and British Columbia, now require companies to offer cancellation as easily as signup-meaning if you subscribed online, you must be able to cancel online.

Your legal position is this: MyFitnessPal must tell you upfront how to cancel, must accept cancellation requests, and must stop charging you within a reasonable timeframe after you cancel. If the company fails to do this, you can file a complaint with your provincial consumer protection authority.

Early cancellation and refund rights

If you purchased an annual plan and cancel partway through, MyFitnessPal's terms typically state they do not offer refunds for unused time. However, Canadian law may override this in certain cases. If the service was misrepresented, if you discovered a material breach (for example, features advertised were not delivered), or if cancellation was deliberately made difficult, you may have grounds for a dispute. Your provincial consumer protection authority can assess whether the company's refusal to refund violates your consumer rights.

In practice, this means you should document the reason for your cancellation-especially if it relates to a broken feature or misleading advertising. Keep screenshots and records of what you paid and when. If MyFitnessPal refuses to refund you, escalate to your provincial authority rather than accepting the refusal.

How to cancel MyFitnessPal step by step

Your cancellation experience depends on whether you subscribed through the MyFitnessPal app or website, or through a third-party payment platform like Apple or Google Play.

Cancel MyFitnessPal via the app or website

1. Open the MyFitnessPal app or go to www.myfitnesspal.com and log in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your account settings.
   • On the app, tap the menu icon (three horizontal lines) in the bottom right corner.
   • On the website, click your profile icon in the top right and select "Settings".
3. Find the subscription or billing section.
   • Look for options labeled "Subscription", "Premium", "Membership", or "Billing".
   • If you don't see a clear option, search the help center for "manage subscription".
4. Select the option to cancel or manage your subscription.
   • You should see a "Cancel Subscription" or "Manage Premium" button.
   • If prompted, select your reason for cancellation (optional, but helpful for the company to know why users leave).
5. Confirm your cancellation.
   • MyFitnessPal may show you a retention offer or discount. Decline if you're certain you want to cancel.
   • Complete the cancellation process and wait for a confirmation message or email.
6. Save your confirmation email.
   • Screenshot or download the confirmation as proof that you cancelled on this date.
   • Note the date and time of cancellation.

Cancel if you subscribed through apple app store or google play

If you subscribed through your phone's app store rather than directly through MyFitnessPal, you must cancel through that platform, not within the app itself.

1. For Apple devices:
   • Open Settings and tap your name at the top.
   • Tap "Subscriptions" and find MyFitnessPal in the list.
   • Tap MyFitnessPal and select "Cancel Subscription".
   • Confirm cancellation and save your confirmation.
2. For Android devices:
   • Open Google Play Store and tap your profile icon in the top right.
   • Select "Payments and subscriptions" and then "Subscriptions".
   • Find MyFitnessPal and tap "Cancel subscription".
   • Follow the prompts and confirm your cancellation.

Cancelling through the app store immediately stops future charges, though you may retain access to premium features until your current billing period ends. Confirm this by checking your subscription status after cancellation.

Timeline and what happens after you cancel

Understanding what happens after you hit cancel prevents confusion and unwanted charges.

Immediately after cancellation

Once you confirm cancellation, MyFitnessPal should send you a confirmation email within minutes. This email serves as your proof of cancellation and should include the date your premium access will end. Your account does not immediately revert to free-you typically retain premium features for the remainder of your current billing cycle. For example, if you're on a monthly plan and cancel mid-month, you usually keep premium access until the next billing date, then drop to free.

At the end of your billing period

On your next billing date, MyFitnessPal should not charge you. Verify this by checking your credit card or payment method statement 5-7 days after your final billing date. If you see a charge despite cancelling, contact your bank or credit card issuer immediately and file a dispute.

At this point, your account becomes a free account. Your food diary, exercise logs, and progress history remain in your account indefinitely unless you manually delete your profile. You can still log in and view your data, but you lose premium features like ad-free browsing and custom macro goals.

If you change your mind

You can always resubscribe to MyFitnessPal after cancelling. Log back into your account, navigate to subscription settings, and choose Premium or Premium+ again. Your data will be waiting for you, and you'll start a fresh billing cycle.

What to do if MyFitnessPal charges you after cancellation

Unwanted charges happen, and it's not your fault-but you have clear remedies under Canadian law.

Document the problem

Take screenshots of the following: your cancellation confirmation email, your bank or credit card statement showing the unexpected charge, the date and amount of the charge, and any communication from MyFitnessPal about your account status. Save these to a folder or email them to yourself so you have them all in one place when you escalate.

Contact MyFitnessPal directly

Email MyFitnessPal's support team with the subject line "Unauthorized charge after subscription cancellation" and include your screenshots. Explain that you cancelled your subscription on a specific date, received a confirmation, yet were charged afterward. Request an immediate refund. Save MyFitnessPal's response.

If MyFitnessPal refuses to refund you or doesn't respond within 7-10 days, move to the next step. Do not wait-your rights have a time limit.

Dispute the charge with your bank

Contact your credit card company or bank and report the charge as unauthorized. Provide your cancellation confirmation and all supporting documents. The bank can reverse the charge and initiate a chargeback investigation. This typically takes 30-60 days, but the charge will likely be removed from your account pending the outcome.

Escalate to your provincial consumer protection authority

If the bank chargeback doesn't resolve the issue or if MyFitnessPal continues charging you, file a complaint with your provincial consumer protection office. In Ontario, contact the Ministry of Public and Business Service Consumer Protection Branch. In British Columbia, contact the Office of the Consumer Protection BC. These agencies can investigate whether MyFitnessPal violated your consumer rights by continuing to charge after cancellation. Tocancel can help you understand which authority governs your province.

Common mistakes to avoid when cancelling

Many Canadians cancel incorrectly and then face unexpected charges or confusion. Here's what to watch for.

Cancelling only the app without cancelling the subscription

Deleting the MyFitnessPal app from your phone does not cancel your subscription. Many users make this mistake and then wonder why they're still being charged weeks later. When you delete the app, MyFitnessPal still has your payment method on file and your subscription is still active. Always cancel the subscription itself through account settings or your payment platform, not just the app.

Assuming a pause is the same as a cancellation

Some apps offer a "pause" option that temporarily stops charges. MyFitnessPal may or may not offer this. Do not confuse a pause with a permanent cancellation. If you pause, you will be charged again when the pause period ends. If you want to stop paying entirely, cancel, don't pause.

Not saving your cancellation confirmation

Without proof that you cancelled, MyFitnessPal can claim they never received a cancellation request if a dispute arises. Always screenshot your confirmation email and note the date and time you cancelled. This becomes your legal proof if you need to escalate to a consumer authority or file a chargeback.

Cancelling through the wrong channel

If you subscribed through Apple or Google Play, cancelling within the MyFitnessPal app itself may not work. You must cancel through the app store platform. Double-check where you originally paid before you cancel. Tocancel's step-by-step guide above clarifies this for both platforms.

Not checking your statement after cancellation

Even if you cancel correctly, verify that no charge appears on your next billing date. Check your credit card statement or bank account 5-7 days after your final billing cycle. If a charge appears, dispute it immediately. Many users assume everything is fine without checking and miss the window to dispute.

Refunds and what you can claim

Whether you're entitled to a refund depends on your circumstances and when you cancelled.

Monthly billing cancellations

If you're on a monthly plan and cancel before your next billing date, you should not be charged again. Your premium access typically continues until the day before your next scheduled charge, then converts to free. No refund is due because you received service for the period you paid for. If you cancel mid-month and MyFitnessPal immediately revokes premium access, you may have grounds for a prorated refund-contact Tocancel or your consumer authority to assess your case.

Annual billing cancellations

If you're on an annual plan and cancel early, MyFitnessPal's standard terms do not permit refunds. However, Canadian consumer protection law may override this. If you can demonstrate that the service was misrepresented, failed to deliver promised features, or if cancellation was deliberately made impossible, you may be entitled to a partial refund of unused months. Document the issue and file a complaint with your provincial authority if MyFitnessPal refuses.

Disputing refunds you believe you're owed

If you believe you're entitled to a refund and MyFitnessPal refuses, escalate by filing a chargeback with your bank (if the charge is recent) or by contacting your provincial consumer protection body. Tocancel recommends keeping detailed records of your cancellation date, the amount paid, and the reason for your cancellation. If the company breached its obligations, include that in your complaint.

Comparison: should you cancel or downgrade?

Before you fully cancel, consider whether downgrading to the free tier makes sense for your situation.

If you think you might return to fitness tracking in the future or want to preserve your historical data without paying, downgrade to free by cancelling your premium subscription. Your account remains active, and you can upgrade again anytime. Only delete your account if you want MyFitnessPal to remove your personal data entirely.

Escalation and getting help

If you run into difficulty cancelling or believe MyFitnessPal has violated your rights, you have clear escalation paths.

MyFitnessPal customer support contact

Email MyFitnessPal support directly through their in-app help center or at the support address listed on their website. Be specific about your issue, include your account email, and attach screenshots of your problem. Allow 7-10 days for a response. If you don't hear back or the response is unsatisfactory, proceed to the next step.

Your provincial consumer protection authority

Canada's consumer protection is managed by provinces. Depending on where you live, contact the relevant authority:

• Ontario: Ministry of Public and Business Service Consumer Protection Branch
• British Columbia: Consumer Protection BC
• Alberta: Fair Trading Act inquiries through Service Alberta
• Quebec: Protecteur du consommateur
• Other provinces: search "[Your province] consumer protection" for the exact office

File a complaint if MyFitnessPal refuses to cancel, continues charging after cancellation, or denies a refund you believe you're entitled to. These agencies can investigate and compel the company to refund you or change their practices. Your complaint is free and helps protect other Canadian consumers.

Chargeback through your bank

If MyFitnessPal charged you after cancellation or refused to refund you for a breach of service, contact your bank or credit card company immediately. Request a chargeback (dispute) of the unauthorized charges. Provide your cancellation confirmation and all supporting documents. Most banks resolve chargebacks within 30-60 days and will credit your account pending investigation.

After cancellation: protecting yourself going forward

Cancelling MyFitnessPal is only half the battle-protecting your account and payment information afterward matters just as much.

Delete your account if you want full privacy

Cancelling your subscription converts your account to free but does not delete your personal data from MyFitnessPal's servers. If you want MyFitnessPal to remove your email, food logs, and exercise history, you must request account deletion separately. Log into your account, go to Settings, and look for "Delete Account" or "Privacy". Follow the prompts to request permanent deletion. This process can take 30-90 days, and you will receive a confirmation email when it's complete.

Update your payment method on file

If your credit card expires or you want to remove your payment method from MyFitnessPal, update this in your account settings even after cancellation. Remove old payment cards to prevent confusion later. If you ever want to resubscribe, you can add a new payment method at that time.

Monitor your statements regularly

Set a calendar reminder to check your credit card or bank statement monthly, especially in the first 3 months after cancellation. If you spot any unauthorized MyFitnessPal charge, contact your bank immediately. The sooner you report it, the faster you can resolve it.

Document your cancellation for future reference

Keep your cancellation confirmation email in a dedicated folder or cloud storage account alongside other subscription documentation. This becomes invaluable if you need to prove you cancelled when disputing a charge or filing a consumer complaint. Tocancel recommends keeping these records for at least 2 years after cancellation.

Key takeaways and your next steps

Cancelling MyFitnessPal is straightforward when you follow the right process and know your consumer rights. Here's what you must remember:

• Cancel through the app or website directly, or through your app store (Apple or Google Play) if you subscribed there.
• Save your cancellation confirmation email as proof.
• Verify that no charge appears on your next billing date.
• Your data remains in your account unless you explicitly delete it.
• If MyFitnessPal charges you after cancellation, dispute it with your bank and escalate to your provincial consumer protection authority if needed.
• Early annual plan cancellations may qualify for a refund if the service was misrepresented or breached; contact Tocancel or your consumer authority to assess your case.

Take action today: if you've decided to cancel, follow the step-by-step guide above for your platform (app, website, or app store). If you've already cancelled but received an unexpected charge, file a bank dispute and contact your consumer protection authority. If you're unsure whether you have grounds for a refund, reach out to Tocancel-we're here to empower you to stand up for your rights.

Tocancel has helped thousands of consumers cancel digital subscriptions, recover unwanted charges, and navigate their consumer rights across Canada. You deserve transparency, clear cancellation methods, and fair treatment from companies that handle your money. Don't accept delays or refusals-your provincial consumer protection authority is on your side, and Tocancel is here to guide you every step of the way.