Cancel Myfitnesspal: The Right Way

How to cancel MyFitnessPal in new zealand and stop paying for unused features

Understanding MyFitnessPal and what you're paying for

MyFitnessPal is a nutrition and fitness tracking app that logs your food intake, calculates calories and monitors your exercise in real time. The service offers a free tier and two paid membership levels-Premium and Premium+-which unlock advanced features including meal planning, personalised nutrition insights and an ad-free interface.

If you subscribed through the Apple App Store, Google Play or the MyFitnessPal website, you're charged either monthly or annually depending on your plan selection. Many New Zealand users sign up for short-term fitness goals but end up charged month after month without reviewing whether they still need the app. At Tocancel, we help thousands of New Zealand consumers understand their subscription commitments and take back control of their spending.

What MyFitnessPal premium+ includes

Premium+ membership grants you access to advanced calorie and macro tracking, unlimited meal plans, recipe customisation and detailed nutritional breakdowns. You also remove advertisements and receive priority support from the MyFitnessPal team.

For committed fitness enthusiasts, these features justify the monthly cost. For casual users, the free version's basic food and activity logging is sufficient, making Premium+ a drain on your account every single month.

MyFitnessPal pricing in new zealand

Knowing exactly what you're paying helps you make an informed decision about whether to stay or cancel.

If you're on the monthly plan, you pay approximately NZ$515.88 per year. The annual option saves you around NZ$215 but locks you in for twelve months. Before you cancel, calculate how many months you've actually used the app versus how many you've been charged on autopilot.

When to cancel MyFitnessPal

Cancellation makes sense when your fitness goals or app usage have changed.

Signs it's time to cancel

You haven't logged a meal in two weeks or longer. Your fitness routine has shifted and you now prefer a different tracking approach. You've switched to another app that integrates better with your smartwatch or wearable device. The Premium+ features don't match your current fitness level. You're cutting expenses and need to trim subscriptions.

Each of these is a legitimate reason to cancel, and Tocancel recognises that your fitness journey evolves-your app subscriptions should too.

Signs you should keep your subscription

You log food consistently at least four times per week. You actively use meal planning and recipe customisation features. You review your progress reports monthly and adjust your goals accordingly. The cost feels justified against your fitness investment and income.

If none of these statements apply to you, cancellation is likely the right financial and mental choice.

How to cancel MyFitnessPal across all platforms

MyFitnessPal subscriptions operate through three different platforms, and each requires a distinct cancellation method.

Cancel MyFitnessPal via apple app store (iPhone or iPad)

If you subscribed through the App Store, Apple manages your billing directly, not MyFitnessPal. This is good news-Apple's process is transparent and your cancellation takes effect immediately.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select Subscriptions
4. Find MyFitnessPal in your active subscriptions list
5. Tap MyFitnessPal and select Manage Subscription
6. Tap Cancel Subscription
7. Confirm your cancellation by selecting Confirm

Your subscription ends at the end of your current billing cycle. You retain access to Premium+ features until that date, after which you'll revert to the free tier. Apple does not charge you immediately after cancellation.

Cancel MyFitnessPal via google play (Android)

Google Play manages Android subscriptions in much the same way as Apple. Your cancellation is effective immediately, and you keep access until your billing date passes.

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top right corner
3. Select Manage subscriptions or Payments and subscriptions depending on your Android version
4. Tap Subscriptions
5. Find MyFitnessPal and tap it
6. Select Cancel subscription
7. Follow the prompts to confirm cancellation

Your subscription remains active until your next billing date. After that, you'll lose access to Premium+ features but keep your account and free-tier access.

Cancel MyFitnessPal via the website (web subscription)

If you subscribed directly through the MyFitnessPal website, you must cancel through your account settings rather than through an app store.

1. Go to www.myfitnesspal.com and log in to your account
2. Navigate to Account Settings or your profile menu
3. Select Subscriptions or Billing
4. Locate your active Premium+ subscription
5. Click Cancel Subscription or the equivalent option
6. Follow the confirmation steps

Web subscriptions typically end at the end of your current billing period. Tocancel recommends you take a screenshot of your cancellation confirmation for your records.

Refunds and what you can expect after cancellation

Understanding refund eligibility protects your money and your rights as a New Zealand consumer.

Can you get a refund for MyFitnessPal?

Whether you receive a refund depends on when you cancel and which app store you used. Apple and Google Play typically offer refunds within 48 hours of purchase if you cancel immediately after subscribing. If you've used the service for weeks or months, refunds become unlikely unless the app is faulty or doesn't work as described.

Under the Consumer Guarantees Act 1993, goods and services must be of acceptable quality and fit for purpose. If MyFitnessPal stopped working, failed to track your data correctly or didn't deliver the features you paid for, you have grounds to request a refund through your app store or directly from MyFitnessPal.

To request a refund through Apple, open App Store > your profile > Purchases > find the MyFitnessPal charge > select Report a problem. Google Play users can go to Play Store > your profile > Payments and subscriptions > find the charge > Report a problem. Tocancel recommends being specific about why you believe the service failed to meet consumer guarantees.

What happens to your data after cancellation?

Your account remains active indefinitely. You can log back in and view your historical food logs, exercise records and progress photos. The free tier's basic logging features remain available to you. Your data is not deleted when you downgrade from Premium+ to free access.

If you want to delete your MyFitnessPal account entirely, you must request this separately through your account settings. Visit the privacy or account settings page and select Delete Account. MyFitnessPal will ask you to confirm and may retain some anonymised data for legal or analytics purposes.

Your consumer rights and protections in new zealand

New Zealand law gives you clear protections when you buy digital services like MyFitnessPal subscriptions.

Consumer guarantees act and digital services

Under the Consumer Guarantees Act 1993, every subscription service you buy must be of acceptable quality and fit for purpose. This means MyFitnessPal must work reliably, track your data accurately and deliver the features you paid for. If it fails to do so-for example, if calorie counts are wildly incorrect, the app crashes repeatedly or features advertised in Premium+ are missing-you have the right to a refund, replacement or compensation.

Your legal position is this: if the service doesn't work as described or promised, you can contact the seller (Apple, Google Play or MyFitnessPal directly) and request a remedy. If the company refuses, you can escalate to the Commerce Commission or take the matter to the Disputes Tribunal for claims under NZ$20,000. Tocancel recognises that many consumers don't realise they have this leverage.

Billing disputes and chargebacks

If MyFitnessPal charged you after you cancelled, or if you were billed twice in a single month, you have the right to dispute the charge with your bank. Contact your bank's fraud or dispute team and explain the unauthorised or duplicate charge. Your bank can reverse the transaction and issue a credit to your account, typically within 5 to 10 working days.

Keep all confirmation emails and screenshots of your cancellation attempts. These serve as evidence if you need to escalate a billing dispute with your bank or lodge a complaint with the Commerce Commission.

Common mistakes when cancelling MyFitnessPal

Many people cancel incorrectly or miss a step, then find themselves charged again the following month.

Mistake one: deleting the app instead of cancelling the subscription

Uninstalling MyFitnessPal from your phone does not cancel your subscription. The app can be deleted while your subscription remains active and continues to charge you. You must explicitly cancel through your app store or account settings before you delete the app. After you've confirmed cancellation in writing or via screenshot, you can safely delete the app.

Mistake two: not confirming cancellation before the billing date

If your billing date is tomorrow and you cancel today, you'll likely still be charged because the charge processes before your cancellation takes full effect. Check your subscription renewal date in your app store or account settings. Cancel at least 3 to 5 days before that date to avoid an unwanted charge. If you're charged after a failed cancellation attempt, contact your app store's support team immediately and request a refund.

Mistake three: assuming in-app cancellation works the same as app-store cancellation

Some apps offer a "cancel" button within the app itself, but this often only disables notifications or turns off reminders-it does not stop your subscription. Always cancel through your official app store (Apple or Google Play) or through your account settings on the website. In-app cancellation buttons are often not linked to your actual billing system.

After you cancel: what to do next

Cancellation is just the beginning. Taking a few follow-up steps protects you from surprise charges and helps you stay on track.

Monitor your next billing cycle

Mark your calendar for the date you expect your subscription to end. On that date or the day after, check your bank statement to confirm you were not charged. If you see an unexpected MyFitnessPal charge, contact your bank or app store immediately. Keep all cancellation confirmations and screenshots in a folder on your phone or computer for at least 90 days.

Review your other subscriptions

If you've cancelled MyFitnessPal, this is a good moment to audit all your active subscriptions. Tocancel finds that most New Zealand households have multiple unused or forgotten subscriptions draining their accounts. Log into your Apple ID, Google Play account and check for recurring charges you no longer use. Apps like Tocancel can help you identify and cancel subscriptions quickly, saving you money across your entire digital life.

Choose a replacement if needed

If you cancelled MyFitnessPal because you prefer a different tracking approach, download your data before you leave. Some fitness apps allow you to export your food logs and workout history as a CSV file, which you can import into a new app. Check MyFitnessPal's settings for a Data Export option before you fully delete your account.

Cancellation checklist and timeline

Use this checklist to ensure you cancel correctly and track the process from start to finish.

Comparing MyFitnessPal with alternatives

If you're cancelling because you want different features or a lower price, these alternatives might suit you better.

Tocancel recommends trying the free versions of these alternatives before you commit to a paid plan. This approach lets you test whether the new app meets your needs without locking yourself into another subscription.

Contact and support information

If you need help cancelling MyFitnessPal or you've encountered a billing problem, these channels are available to you.

MyFitnessPal support

Visit www.myfitnesspal.com and select Help or Contact Us. You can submit a support ticket describing your cancellation issue or billing problem. Response times typically range from 24 to 72 hours. If your cancellation was blocked or you were incorrectly charged, MyFitnessPal support can investigate on your behalf.

Apple app store or google play support

If you subscribed through the app store, contact Apple or Google rather than MyFitnessPal. Apple: go to www.support.apple.com/billing or call 0800 048 0408 (New Zealand). Google Play: visit support.google.com/googleplay and select your issue type. Both support teams can force-cancel subscriptions and issue refunds if you've been incorrectly charged.

Your bank or credit card provider

If you're being charged after cancellation or suspect fraud, contact your bank immediately. Provide your bank with MyFitnessPal charge dates and amounts, plus screenshots of your cancellation confirmation. Your bank can reverse unauthorised charges within 120 days under New Zealand banking regulations.

Commerce commission (escalation)

If MyFitnessPal or your app store refuses to provide a refund or stop charging you, you can lodge a complaint with the Commerce Commission. Visit www.consumerprotection.govt.nz or call 0800 943 600. The Commerce Commission investigates unfair business practices and can force companies to issue refunds to consumers. Tocancel often sees the Commerce Commission intervene when a company ignores consumer requests.

Final summary and your next step

Cancelling MyFitnessPal is straightforward once you know which platform you subscribed through and follow the correct steps. Whether you're cancelling because you've reached your fitness goal, switched to a different app or simply need to cut expenses, your New Zealand consumer rights protect you every step of the way.

The Consumer Guarantees Act 1993 ensures that MyFitnessPal works as described and meets acceptable quality standards. If it doesn't, you have the right to a refund or dispute the charge with your bank. Use the platform-specific cancellation steps outlined above, take a screenshot of your confirmation, and monitor your bank statement on your renewal date. If you're charged after cancelling, escalate immediately to your app store, your bank or the Commerce Commission.

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, dispute billing errors and reclaim control of their spending. If you're struggling to cancel MyFitnessPal, need support with a billing dispute or want to find and cancel other forgotten subscriptions across your accounts, Tocancel is here to guide you through the process with clear, actionable steps and expert consumer rights advice. Your money is yours to keep-take action today and cancel what you no longer need.