Cancel Felt: The Right Way to Protect Your Subscription

How to cancel Felt and protect your subscription in canada

What Felt is and why you might cancel

Felt is a mobile app that lets you design and send personalized greeting cards directly from your smartphone, available on both iOS and Android in Canada. The service also offers Felt Maps, a collaborative mapping platform for teams and projects. Many Canadians subscribe monthly to send birthday cards, holiday greetings, and special occasion mail without leaving home. The convenience is real, but subscription costs accumulate fast-$5 CAD per month adds up to $60 per year. If you've stopped using your card allowance, found a cheaper alternative, or simply want to reduce your monthly expenses, cancelling is the straightforward next step.

Unlike services that bury cancellation options deep in menus, Felt operates through major app stores and direct account management. Your cancellation method depends entirely on where you subscribed. Tocancel has guided thousands of Canadian consumers through multi-platform subscription cancellations, and we understand the confusion this creates. This guide walks you through every cancellation option, shows you exactly what happens after you cancel, and explains your rights under the Consumer Protection Act.

Felt's products and cancellation paths

Felt's greeting card app lives on Apple's App Store and Google Play Store in Canada. Both platforms handle your billing and subscription renewal, which means you cancel through the app store, not through Felt directly. This is a crucial distinction: Apple and Google control the cancellation process, not Felt. Understanding which product you use matters because the cancellation route is completely different from one platform to another.

Why canadians cancel Felt

You might cancel for several legitimate reasons. Perhaps you send fewer than three cards per month and realize you're paying for unused benefits. Maybe you've discovered cheaper alternatives through Canada Post or boutique card services. Or your life circumstances have simply changed-less time for special occasions, or a shift away from physical mail. Whatever your reason, you have the right to cancel without penalty after your current billing cycle ends.

Pricing breakdown and subscription plans

Felt's pricing in Canada varies by platform and whether you purchase through an app store or directly from the company.

Charges appear on your credit card statement or phone bill as "Felt" or "Felt Inc." Cross-check your last receipt against this pricing table to confirm which plan you hold. If you subscribed through Apple or Google, the charge flows through their payment system first, then to Felt. Direct subscriptions to Felt Maps or premium features show up separately and require contacting Felt support to cancel.

Is your Felt subscription worth keeping?

At $5 CAD per month, you pay $60 per year for three free cards monthly. If you send fewer than three cards in most months, you're subsidizing unused benefits. Track your card usage for the last three months: did you hit your three-card allowance each month? If not, cancellation makes financial sense. Tocancel recommends doing this quick math before you cancel, so you understand exactly what you're paying for.

How to cancel Felt on apple (iOS)

If you subscribed through Apple's App Store, you manage and cancel your subscription directly in your Apple ID account, not in the Felt app itself. Apple's policy is clear: app developers cannot cancel subscriptions from within their apps. You control the subscription through Apple.

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • Tap or click the account icon (your profile picture or initials) in the top-right corner.
   • Select "Subscriptions" from the dropdown menu.
2. Find "Felt" or "Felt Plus" in your active subscriptions list.
   • You'll see your renewal date, the price charged, and cancellation options.
3. Tap or click on the Felt subscription.
   • Review the plan details and billing date.
4. Select "Cancel Subscription" or "Edit."
   • Apple will ask you to confirm the cancellation.
5. Confirm the cancellation.
   • Apple will display a confirmation message with your cancellation date.
   • You'll retain access to Felt until the end of your current billing cycle.
6. Save your confirmation email or screenshot.
   • Apple sends a confirmation email to your registered account address within 24 hours.

Your cancellation takes effect immediately, but you keep access to Felt until your next billing date. After that date, your subscription ends and no further charges occur. Tocancel recommends saving your confirmation email as proof of cancellation, especially if a charge appears after you cancel.

Troubleshooting apple cancellations

If you cannot find Felt in your subscriptions list, you may be using a free trial or a one-time purchase instead of a recurring subscription. Check your App Store Purchase History to confirm. If you genuinely subscribed but cannot locate the listing, contact Apple Support directly at apple.com/ca/support. They can locate and cancel the subscription for you. Do not accept any redirects to contact Felt directly for App Store subscriptions-Apple controls the cancellation process, not Felt.

How to cancel Felt on google play (Android)

If you subscribed through Google Play Store on your Android device, you cancel through your Google Account settings, not through the Felt app. Google manages the subscription and billing relationship, similar to Apple's system.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select "Manage your Google Account."
2. Go to the "Subscriptions" tab at the top of the screen.
   • You'll see all active subscriptions tied to your Google account.
3. Find and tap "Felt" or "Felt Plus."
   • Review your renewal date and current price.
4. Tap "Cancel Subscription."
   • Google will prompt you to confirm and may offer a retention discount.
   • You can decline the discount if you intend to cancel.
5. Confirm your cancellation.
   • Google displays a confirmation with your cancellation effective date.
   • You retain access to Felt until the end of your billing cycle.
6. Check your email for a confirmation notice.
   • Google sends a summary to your registered account email within one business day.

Your subscription ends on your next renewal date. No further charges occur after that date. Tocancel advises keeping your confirmation email or screenshot for your records in case any unexpected charges appear.

Google play cancellation FAQs in practice

If you cannot access the Subscriptions tab, ensure you are logged into the Google Account linked to your Android device. If you moved to a new phone and forgot which account you used, check your App Library for the Felt app and verify the account holder. You can also contact Google Play Support through the Play Store app's Help and Feedback section. They will trace your subscription and cancel it for you at no cost.

Cancelling Felt maps and direct subscriptions

If you subscribed directly to Felt Maps Pro or other premium Felt services outside the app stores, you must contact Felt support or submit a written cancellation request. Direct subscriptions do not go through Apple or Google, so your cancellation process differs.

1. Log into your Felt account at felt.com.
   • Navigate to your account settings or billing page.
   • Look for "Subscription," "Billing," or "Plans" in the menu.
2. Locate your active subscription details.
   • Note your renewal date and the plan name.
3. Select the cancellation or downgrade option.
   • Felt should provide a clear button or link to cancel.
   • If you cannot find it, proceed to the next step.
4. Contact Felt support via email or in-app chat.
   • Request cancellation explicitly, including your account email and subscription date.
   • Felt typically responds within 2-3 business days.
5. Ask for written confirmation.
   • Request a cancellation confirmation email with your cancellation date and reference number.
   • Save this email permanently.
6. Verify no further charges occur.
   • Check your credit card statement 5-7 days after the cancellation date to ensure charges have stopped.

If Felt does not provide a self-service cancellation option in your account dashboard, send a formal cancellation request via email. Include your account name, email, the subscription you are cancelling, and your preferred cancellation date (either immediately or at the end of your current billing cycle). Keep a copy of this email for your records. Tocancel strongly recommends sending this via email rather than chat, so you have a permanent written record.

What happens after you cancel Felt

Understanding what occurs after cancellation removes uncertainty and helps you take control of the process.

Access and usage after cancellation

You retain full access to Felt until your current billing cycle ends. If you cancel mid-cycle, you keep your remaining card credits, your design library, and all saved maps or projects until your renewal date arrives. After that date, your account reverts to free-tier status (if one exists) or access ends entirely. You can still view your old designs and projects in most cases, but you cannot create new ones or send additional cards without resubscribing.

Refunds and credit reversal

Felt does not typically refund charges for the current billing month if you cancel mid-cycle. Once a monthly charge has been processed, it is considered earned revenue. However, your subscription does not renew after your cancellation takes effect. If you cancel five days before your renewal date, no charge appears on your next billing date. If an unwanted charge does appear after your cancellation confirmation date, you have the right to dispute it with your bank or credit card issuer. Tocancel recommends contacting your financial institution within 30 days of the disputed charge to request a reversal.

Data deletion and account closure

Cancelling your subscription does not delete your account or designs. If you want to permanently delete your account and all associated data, contact Felt support separately and request account deletion. This is a different process from cancellation. Canadian privacy law (PIPEDA) gives you the right to request deletion of your personal data, though companies can retain data for legitimate business or legal reasons for a limited period. Tocancel advises making this request in writing and keeping your confirmation.

Your consumer rights and canadian protection

Canadian federal and provincial consumer protection laws grant you strong rights when cancelling subscriptions. Your legal position is clear: you have the right to cancel any subscription without penalty and without providing a reason once you have completed the initial trial or agreed term.

The consumer protection act and subscription cancellation

The Competition Act (federal) and provincial Consumer Protection Acts require that companies like Felt clearly disclose the terms of cancellation at the point of sale. They must make cancellation as easy as subscription. If Felt hides cancellation behind multiple menus, requires you to call, or makes cancellation deliberately difficult, this violates the spirit of consumer protection law. Provinces like Ontario, British Columbia, and Alberta have specific rules requiring companies to provide a simple, online cancellation method if the subscription was sold online or through an app.

Automatic renewal and the 30-day rule

Under Canadian consumer protection rules, companies must obtain your express, informed consent before charging you for automatic renewal. If Felt charged you without clear prior disclosure of the renewal date and price, you can request a reversal from your bank. Most provinces also grant you the right to cancel at least 30 days before your renewal date without additional penalty. If Felt demands payment for unused time after you cancel, this violates provincial rules.

Disputing charges with your bank

If you cancel via Apple or Google but a charge still appears, contact your bank or credit card issuer immediately. They can investigate and reverse the charge within 60-90 days of the transaction. Provide your cancellation confirmation email and bank statement showing the unwanted charge. Your bank is legally required to reverse charges that violate consumer protection rules or were processed without authorization. Tocancel advises treating this as a priority because the longer you wait, the harder the reversal becomes.

Escalation and regulatory complaints

If Felt refuses to cancel your subscription or continues charging you after cancellation, you can file a complaint with your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact the Office of the Consumer Protection BC. In Alberta, contact Service Alberta. These agencies can compel companies to refund illegal charges and stop abusive practices. You do not need a lawyer to file a complaint-the process is free and straightforward. Tocancel recommends documenting every email, confirmation, and charge before filing so you have a complete paper trail.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small mistakes can lead to unwanted charges and frustration. You are not alone if you've made one of these errors-thousands of Canadians face the same traps every year.

Deleting the app instead of cancelling the subscription

Removing the Felt app from your phone does not cancel your subscription. Your payment method remains linked to your Apple or Google account, and charges continue every month. You must cancel through your app store account settings, not by deleting the app. This is the most common mistake Tocancel sees. After you cancel the subscription, you can delete the app without worry.

Assuming cancellation is instant

Cancellations through Apple and Google take effect immediately, but you retain access until your billing cycle ends. This is by design and is not an error. However, if you cancel a direct subscription (like Felt Maps Pro), Felt may take 24-48 hours to process your request. During this window, a renewal charge could still post. To prevent this, cancel at least three business days before your renewal date. Check your confirmation email for the exact effective cancellation date.

Not saving your confirmation

Screenshots and confirmation emails are your proof that you cancelled. If you cannot produce a confirmation and a charge appears weeks later, your bank will have a harder time reversing it. Always save your cancellation confirmation email or screenshot with the date, reference number, and cancellation effective date clearly visible. Store these in a dedicated folder or email label so you can find them quickly if needed.

Cancelling but not verifying the next billing cycle

The final mistake is assuming everything went smoothly without checking. Log into your app store account 5-7 days after your cancellation to confirm that no charge appears on your next renewal date. If a charge does post, contact your bank immediately rather than waiting. Early action gives your bank more time to investigate and reverse the charge. Tocancel advises making this verification step a habit with every subscription you cancel.

Comparing Felt with alternative card services

Before you finalize your cancellation, consider whether a cheaper or free alternative better meets your needs.

If you send fewer than three cards per month, pay-as-you-go services (Canada Post, Hallmark) cost less than Felt's $5 monthly subscription. If you send zero cards most months, free email services eliminate the cost entirely. However, if you consistently send three or more physical cards monthly, Felt Plus remains competitive. Run the numbers for your own usage before cancelling.

Cancellation checklist and timeline

Use this checklist to ensure your cancellation is complete and protected.

• Confirm which app store you used to subscribe (Apple, Google, or direct Felt account).
• Log into your app store account and locate the Felt subscription.
• Select "Cancel Subscription" and confirm the action.
• Save the cancellation confirmation email or screenshot.
• Note the cancellation effective date.
• Wait 5-7 days, then check your account to ensure no new charge appears.
• If a charge does post after cancellation, contact your bank within 30 days.
• Keep all documentation (confirmation emails, bank statements, screenshots) for 12 months.

Your full cancellation timeline should look like this: You cancel today. You retain access until your next billing date (typically 7-30 days). No charge appears on that date. One week later, you verify no charge posted. Your cancellation is complete.

How to keep or upgrade your Felt subscription instead

If you're on the fence about cancelling, consider whether a smaller change meets your needs.

Pause instead of cancel

Some subscriptions offer pause options that freeze your billing temporarily without cancelling. Check your app store account or contact Felt support to ask if pausing is available. This gives you a window to reassess whether you want Felt long-term without losing your account history.

Downgrade to a lower plan

If you use Felt Maps Pro but rarely use advanced features, downgrading to the free tier or Felt Plus costs less. Review your actual usage in the last three months and match it to the lowest plan that covers your needs. You can always upgrade again later.

Adjust your usage before deciding

Before you cancel, try using Felt more intentionally for one more month. Track whether the three free cards per month align with how many you actually send. Sometimes a small habit shift makes the subscription valuable again. However, if you genuinely do not use the service, cancellation is the right choice.

Next steps: cancel with confidence

Cancelling Felt through Apple, Google, or directly is straightforward when you follow the steps in this guide. You have the right to cancel your subscription without penalty, and Canadian consumer protection law backs this right. Tocancel has helped thousands of consumers cancel subscriptions and reclaim control of their spending. Your next move is simple: open your app store account (or log into your Felt account), find the subscription, select cancel, and save your confirmation.

Do not delete the app or assume the subscription ended on its own. Verify your cancellation in writing, monitor your next billing cycle for unwanted charges, and dispute any charges that appear after your cancellation date. If Felt refuses to cancel or continues charging you, file a complaint with your provincial consumer protection authority. You are in control here. Take the step today and take it with confidence.

For detailed, step-by-step support with your Felt cancellation or any subscription issue, visit Tocancel.com. Our guides cover hundreds of Canadian and international services, and Tocancel's resource library has helped thousands of consumers cancel subscriptions, recover refunds, and protect their payment methods. Start your cancellation now, and let Tocancel be your guide every step of the way.