Cancel Felt: The Right Way to Close Your Account

How to cancel your Felt account: the complete guide for new zealand sellers

What is Felt and why sellers decide to leave

Felt is a New Zealand online marketplace where sellers list items and pay only when sales happen. You control your inventory, set your own pricing, and pay per-item listing fees plus success fees when something sells. Unlike subscription services with automatic monthly charges, Felt operates on a pay-as-you-go model, so you're not locked into recurring renewal cycles.

You might be considering cancellation for valid reasons: you've finished selling, you've found a better platform for your products, the fee structure eats into your margins, or you simply want to shut down your online shop. Whatever prompted your decision, Tocancel is here to walk you through your options with clarity and confidence.

Common reasons sellers cancel Felt

Some sellers cancel after completing a one-time sale and have no plans to list again. Others discover the platform doesn't suit their product category or shipping requirements. Many realise that after factoring in listing fees and success fees, their profit margins are tighter than expected. A few move their inventory to competing platforms like Trade Me or Facebook Marketplace. Your reason is valid-what matters now is taking action efficiently.

Different cancellation paths depending on how you use Felt

Your cancellation method depends on your account type. If you subscribed to Felt Magazine through the Apple App Store or Google Play Store, you cancel through the app platform's subscription settings. If you're a web-based seller managing your account directly on Felt's website, you contact Felt Support with a formal termination request. Tocancel helps thousands of New Zealand consumers understand these distinctions so you cancel through the correct channel the first time.

Your consumer rights under new zealand law

Understanding your legal protections before you cancel strengthens your position if disputes arise.

Consumer guarantees act protections

The Consumer Guarantees Act (1993) gives you statutory rights when you purchase services in New Zealand. If Felt fails to provide the service you paid for-such as removing your listing without justification or making the platform unavailable-you have grounds to dispute charges and request refunds. Felt's terms state that listing fees are non-refundable at their discretion, but this clause does not override your legal right to a refund if the service was not fit for purpose or not provided as described.

Your legal position is clear: if you paid for a service and did not receive it, you can claim redress. For example, if Felt's platform crashed and prevented you from managing your account for extended periods, or if they removed your listings without cause, you could argue for a partial refund under consumer guarantees. Keep detailed records of any service failures, email communications, or disputes-they form evidence if you need to escalate to the Commerce Commission.

Fair trading act considerations

The Fair Trading Act (1986) protects you from misleading or deceptive conduct. If Felt's cancellation process is deliberately hidden, their refund policy is misrepresented, or their terms contradict their website messaging, you can escalate to the Commerce Commission. Tocancel recommends documenting any communication with Felt Support that seems evasive or contradicts their published terms, because this paper trail strengthens your complaint if escalation becomes necessary.

How to cancel your Felt seller account

Felt requires sellers to submit a formal termination request through their support channels; there is no automated account-deletion button on the platform.

Step-by-step cancellation process

1. Navigate to the Felt support contact page or your account settings
   • Visit the Felt website and log into your seller account.
   • Look for a "Help" or "Support" link, typically found at the bottom of the page or in your account menu.
2. Submit a cancellation request to Felt Support
   • Send an email to Felt's support team clearly stating you wish to terminate your seller account.
   • Include your full name, registered email address, and seller account ID to speed up verification.
   • State your intention plainly: "I request permanent closure of my Felt seller account, effective immediately."
3. Allow seven business days for processing
   • According to Felt's Terms of Use, sellers may terminate their account by giving one week's notice to Felt Support.
   • Your account should be deactivated within this period.
4. Confirm your cancellation in writing
   • Once you receive confirmation from Felt Support, save this email as proof of cancellation.
   • Check your account one week later to confirm it has been closed or set to inactive.
5. Remove your listings before closure
   • If you have active listings, consider whether you want to sell remaining stock before cancelling.
   • Felt may allow you to delist items manually, or your listings may expire automatically once your account closes.

Cancelling a Felt magazine subscription via apple app store

If you subscribed to Felt Magazine through the App Store rather than managing a seller account, follow these steps to stop auto-renewal.

1. Open Settings on your Apple device
   • On iPhone or iPad, tap the Settings app.
   • On Mac, open System Preferences and select your Apple ID.
2. Access your subscription settings
   • Tap or click your Apple ID name at the top of the screen.
   • Select "Subscriptions" or "Media and Purchases."
3. Find Felt in your active subscriptions
   • Locate Felt Magazine in your list of active subscriptions.
   • Tap on it to view your subscription details and renewal date.
4. Cancel the subscription
   • Tap "Cancel Subscription" and confirm the cancellation.
   • Your subscription will end at the current billing period; you will not be charged again.

Cancelling a Felt magazine subscription via google play store

If you subscribed through Google Play on an Android device, use these steps to disable auto-renewal.

1. Open Google Play Store on your Android device
   • Tap the menu icon (three horizontal lines) in the top left corner.
2. Navigate to your account
   • Select "Manage your Google Play Account" then tap "Subscriptions."
3. Select Felt Magazine
   • Tap on Felt Magazine from your list of active subscriptions.
4. Cancel the subscription
   • Tap "Cancel subscription" and follow the prompts to confirm.
   • Your cancellation takes effect at the end of your current billing cycle.

Refunds and what to expect after cancellation

Understanding Felt's refund policy helps you manage your expectations and know when to escalate.

Refund policy for unused listing credits

Felt does not automatically refund unused listing credits or pre-paid fees when you cancel. However, your legal rights under the Consumer Guarantees Act may entitle you to redress if you can demonstrate that Felt did not deliver the service you paid for. For example, if you prepaid for ten listings but were unable to use them due to platform unavailability or account restrictions, you have grounds to request a refund.

Contact Felt Support and request a refund of any unused prepaid credits, citing your reason clearly. If they refuse, Tocancel recommends escalating to the Commerce Commission if the amount is significant. Include copies of your transaction history and all communications with Felt Support in your complaint.

App store and play store subscription refunds

If you cancel a Felt Magazine subscription through Apple or Google, you will not be charged again, but refunds for the current billing period depend on the platform's policy. Apple and Google each offer a grace period (typically 14 days) during which you can request a refund of your most recent charge directly through their platforms. Contact Apple Support or Google Play Support separately-Felt cannot process these refunds for you.

Common mistakes that delay cancellation

It's frustrating when a simple cancellation takes longer than expected. Here are the pitfalls that trip up sellers.

Not providing enough account details

When you email Felt Support, give them everything they need to find your account quickly. Include your registered email address, full name, seller account ID, and any relevant order or listing numbers. Vague requests like "I want to cancel" force Felt Support to ask follow-up questions, delaying your closure by days. The more specific you are, the faster they can process your request.

Expecting automatic account deletion

Felt does not offer an automated "delete account" button. You must contact support manually. Many sellers assume their account will disappear if they simply stop logging in-it won't. Submit a formal cancellation request in writing to ensure your account is actually closed and your data is not sitting on their servers.

Cancelling without checking for pending payouts

Before you cancel, log into your Felt account and check whether you have any pending payouts from recent sales. If Felt owes you money, cancelling your account may delay or complicate the payout process. Request any outstanding funds first, confirm receipt in your bank account, then submit your cancellation request.

Assuming listing fees are always refundable

Felt's terms state that listing fees are non-refundable. However, this does not mean you have no recourse. If the platform failed to deliver the service you paid for-such as removing your listing without justification-you can dispute the charge under the Consumer Guarantees Act. Tocancel advises keeping records of all charges and service issues so you can support a refund claim if needed.

Timeline and what happens after your account closes

Knowing what to expect after cancellation helps you verify that Felt has truly closed your account.

Days one to seven

You submit your cancellation request to Felt Support. They acknowledge receipt and confirm they will process your closure within seven business days. During this period, your listings may still appear on the platform-they will gradually disappear as your account is deactivated.

Days eight to fourteen

Your Felt seller account should now be closed or marked as inactive. Attempt to log in; you should receive an error message or be unable to access your seller dashboard. Your listings should no longer appear in Felt's marketplace search results. If your account is still active after 14 days, follow up with Felt Support in writing and cite your original cancellation request email.

After cancellation

Once your account closes, your data remains subject to Felt's privacy policy for a defined retention period. You will not receive further communications about sales or listings. Any future emails from Felt should be addressed by replying that your account is closed and requesting removal from their mailing list. If they continue to send promotional emails, report them to the spam filter and escalate to the Commerce Commission if harassment continues.

Pricing and fees summary

Understanding Felt's fee structure helps you evaluate whether cancellation is the right choice.

How tocancel supports your cancellation

Tocancel has helped thousands of New Zealand consumers navigate cancellations across dozens of platforms and services. Our role is to give you clear, actionable steps and remind you of your consumer rights so you feel confident taking action.

If Felt refuses to close your account or denies a refund you believe you are entitled to, Tocancel recommends escalating to the Commerce Commission with copies of all relevant emails and transaction records. The Commerce Commission investigates complaints about breaches of the Fair Trading Act and the Consumer Guarantees Act, and they have the authority to compel refunds and impose penalties on businesses that violate consumer law.

When to escalate your complaint

You do not have to accept a refusal to cancel or a denial of your refund claim.

Escalation checklist

1. Document everything in writing
   • Save all emails between you and Felt Support.
   • Screenshot your transaction history and any account errors.
   • Note the dates, times, and nature of any platform outages or service failures you experienced.
2. Send a formal dispute notice to Felt
   • Email Felt Support with the subject line "Formal Dispute Notice: Account Cancellation and Refund Request."
   • Reference the Consumer Guarantees Act and Fair Trading Act.
   • State the facts clearly and request a written response within 14 days.
3. Contact the Commerce Commission if Felt does not respond
   • Visit www.consumerprotection.govt.nz and submit a formal complaint.
   • Attach copies of all communications with Felt and evidence of the service failure.
   • The Commission will investigate and may require Felt to provide a refund.

Contact information for Felt support

Felt does not publish a physical postal address for cancellations. Communication must occur through their support channels. Tocancel advises contacting Felt Support via email through their website's "Help" or "Contact Us" section. Always request confirmation of your cancellation in writing and keep a copy for your records.

If you cannot locate Felt's contact details, check your original confirmation email from when you created your account-it may contain a support email address. Alternatively, visit the Felt website's footer or account settings menu for current contact information.

Final checklist before you cancel

Use this checklist to ensure you have completed all necessary steps before submitting your cancellation request.

Summary and next steps

Cancelling your Felt seller account is straightforward once you understand the process and your consumer rights. You have a legal entitlement under the Consumer Guarantees Act and Fair Trading Act to dispute charges if Felt fails to deliver the service you paid for. You have the power to escalate complaints to the Commerce Commission if Felt refuses to cooperate.

Submit your cancellation request in writing to Felt Support with clear details about your account. Allow seven business days for processing, and follow up if you do not receive confirmation. If Felt denies a refund you believe you deserve, document your case and escalate to the Commerce Commission.

Tocancel has supported countless New Zealand consumers in cancelling accounts and recovering unfair charges. By following the steps in this guide and understanding your legal protections, you can cancel your Felt account with confidence and clarity. Tocancel is here to remind you: you have rights, and you have options.