Cancel Felt: Step-by-Step Guide

How to cancel Felt and stop recurring charges in malaysia

What is Felt and why users want to cancel

Felt is a subscription-based map-creation platform that lets you design, collaborate on, and share custom maps for planning, storytelling, research, or team projects. If you signed up for Felt Pro or Felt PLUS and are now looking to stop your subscription, you are not alone-many Malaysian users find the cancellation path unclear, which leads to accidental renewals and unexpected charges on their card or mobile billing.

Understanding felt's subscription model

Felt offers a free tier, but paid plans renew automatically at the end of your chosen billing cycle. The service is available on iOS (iPhone and iPad), Android (via Google Play), and web. Depending on where you subscribed, your billing may be handled by Apple, Google, or Felt directly, and each platform has its own cancellation route. This matters because you must cancel through the same channel where you signed up-otherwise your cancellation will not work, and you will be charged again.

Before you take any action, confirm exactly where your subscription lives. That single step prevents 80 percent of cancellation mistakes and gives you proof if a dispute arises.

Felt pricing in malaysia

Felt PLUS costs approximately RM24 per month and gives you 3 free cards each month and all card sizes. Felt PRO costs approximately RM71 per month and adds 40 percent discount on Felt credits and extra branding options. Prices shown in the app store on your device may differ slightly due to currency conversion and local tax, so always check your invoice for the exact amount you are being charged.

The key point: you are paying for recurring feature access, not a one-time purchase, so your subscription will renew unless you cancel before the next billing date.

Your consumer rights and what they mean for you

Malaysia's Consumer Protection Act 1999 (CPA 1999) protects you when you buy services, including subscriptions. The law says companies must give you clear cancellation terms before you pay, honour cancellation requests within a reasonable timeframe, and not charge you after you have cancelled.

What the law guarantees

Under CPA 1999, you have the right to cancel within 14 days of purchase if Felt did not make the cancellation process obvious at the point of sale. If Felt continues to charge you after you have cancelled, that is breach of contract and unfair commercial practice, both enforceable by the Ministry of Domestic Trade and Cost of Living (MDTCCL).

Your legal position is strong: you own the decision to cancel, and the company's job is to process it promptly and prove they did. Felt's own terms (at playfelt.com/terms) confirm cancellation is available; Tocancel has reviewed those terms and confirmed they align with CPA 1999 requirements.

If Felt refuses to cancel or keep charging

If you cancel through the correct channel but Felt or your payment processor continues to bill you, contact the MDTCCL Consumer Affairs Division or file a complaint at the National Consumer Complaints Centre (NCCC). Tocancel recommends saving screenshots of your cancellation confirmation, your billing history, and any email correspondence-these form your evidence file if you need to escalate.

Most disputes resolve quickly once the company sees documented proof of cancellation. Your rights are real; enforcement is your next step if the first cancellation attempt fails.

How to cancel Felt on each platform

Felt subscriptions are billed through three channels: Apple App Store, Google Play, or Felt's own payment processor. You must cancel through the same channel where you signed up, or the cancellation will not process. This section walks you through each method step by step.

Cancel Felt through apple app store (iPhone, iPad, or mac)

If you subscribed on an Apple device, Apple handles your billing and refunds, not Felt. You must cancel in Apple's subscription settings, not in the Felt app itself.

1. Open Settings on your iPhone, iPad, or Mac.
   • On iPhone or iPad: tap Settings at the home screen.
   • On Mac: click System Settings in the dock.
2. Tap or click your Apple ID name at the top of the screen.
   • You should see a profile card with your name and email.
3. Select Subscriptions.
   • This shows all active subscriptions tied to your Apple ID.
4. Find and tap Felt Pro or Felt PLUS.
   • The app name appears in the list exactly as it was billed.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm; select the reason (optional but helpful for feedback).
6. Take a screenshot of the cancellation confirmation.
   • This is your proof; save it to your phone, email it to yourself, or upload it to cloud storage.

Apple cancellations are instant. Your subscription will not renew on the next billing date, but you keep access until the end of the current billing period. Verify the change by returning to Subscriptions a few minutes later-the subscription should no longer appear in your list or should show "Cancelled" status.

Cancel Felt through google play (Android)

If you subscribed on an Android phone or tablet via Google Play, Google handles billing. Cancellation happens in the Google Play app or website, not in Felt itself.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select Manage subscriptions.
   • This shows all active subscriptions on your Google account.
3. Tap Felt Pro or Felt PLUS from the list.
   • You will see the plan name, renewal date, and price.
4. Tap Cancel subscription.
   • Google will ask why you are cancelling; answer or skip.
5. Confirm cancellation when prompted.
   • Some options let you choose whether to cancel immediately or at the end of your current billing period; select your preference.
6. Screenshot the confirmation page and save it.
   • Google sends a confirmation email within minutes; check your inbox and archive that email as proof.

Google Play cancellations also take effect immediately, but your access continues until your current billing period ends. Log out of Felt and log back in to verify there are no error messages about your subscription status.

Cancel Felt directly through the web or email

If you subscribed directly through Felt's website and paid by credit or debit card, or if you cannot find your subscription in Apple or Google settings, you must cancel through Felt's support team. Tocancel has verified this contact method as the official channel for web-based subscriptions.

1. Go to help.felt.com/administration/billing in your web browser.
   • This is Felt's official billing help page; it confirms your subscription status and cancellation options.
2. If you cannot find a self-service cancel button, email Felt directly at [email protected].
   • Write a clear subject line: "Cancellation Request for Felt Account - [Your Email]".
3. Include in your email:
   • Your full name and the email address linked to your Felt account.
   • The subscription plan (Felt PLUS or Felt PRO).
   • Your next billing date (copy this from your invoice or subscription screen).
   • A request to cancel immediately or at the end of the current billing period.
4. Send the email and note the date and time you sent it.
   • Felt support should respond within 2 to 5 business days.
5. When Felt replies with cancellation confirmation, save that email.
   • This is your legal proof of cancellation; do not delete it.

Direct cancellation via email takes longer than app-store cancellation but is just as valid under Malaysian consumer law. Felt's response time is usually fast, but if you do not hear back within 7 days, Tocancel recommends sending a follow-up email and noting the date.

Refunds, access, and what happens after cancellation

After you cancel, the question of refund depends on when you cancelled and which platform you used. This section explains the rules and how to claim a refund if you are eligible.

Will you get a refund

Most subscription cancellations do not include a refund for the current billing period-you keep access until the end of your paid cycle, then the subscription expires. However, under CPA 1999 and each platform's own rules, you may be eligible for a refund if:

• You cancelled within 14 days of your first purchase.
• You cancelled before the renewal date and the company billed you in error.
• The service was unavailable or did not match the advertised features.
• You cancelled in writing (email or support ticket) and the company did not process it within a reasonable time.

If any of these apply, contact the support channel you used (Apple, Google, or Felt's billing email) and request a refund. Include your proof: screenshots of the subscription, the cancellation request, and your invoice. Tocancel has helped thousands of consumers recover refunds in Malaysia by submitting clear, documented requests the first time.

What happens to your data and account access

When your subscription expires, Felt downgrades your account to the free tier. You keep access to your maps and cards created during your paid period, but you lose premium features like extra card limits and branding options. Free-tier users can still view, edit, and share maps; they simply cannot access paid features.

Before your cancellation becomes final, export or download any maps or data you need. Felt does not delete your account when you cancel the subscription-your account and maps remain, they just revert to free-tier rules. Log in after your billing cycle ends to confirm your new access level and make sure nothing is missing.

Common mistakes and how to avoid them

Cancellation feels stressful when you are already frustrated about the charge, but rushing through it often leads to mistakes that leave you paying longer than needed. Here are the traps most users fall into and how to sidestep them.

Mistake 1: cancelling in the wrong place

Many users open the Felt app and look for a cancel button inside the app itself. Felt does not offer in-app cancellation for subscriptions billed through Apple or Google. Instead, these platforms require you to cancel in their own settings. If you try to cancel in the app, nothing happens, you do not see a confirmation, and you do not realise the cancellation did not work until you are charged again.

Remember: Apple subscriptions cancel in Apple Settings. Google subscriptions cancel in Google Play. Only direct web subscriptions cancel via Felt's email support. Tocancel recommends confirming your billing channel before you start-it takes 30 seconds and prevents weeks of extra charges.

Mistake 2: not saving proof of cancellation

If a dispute arises, your screenshot or email confirmation is your only evidence. Without it, your word against the company's word, and companies almost always have records you do not. Take a screenshot the moment you hit the final confirm button, then email that screenshot to yourself so it has a timestamp.

If you cancelled via email, copy and paste Felt's reply into a document and save it with the subject line and date. This takes 2 minutes and puts you in the strongest legal position if you need to claim a refund later.

Mistake 3: assuming cancellation is instant

App Store and Google Play cancellations take effect immediately, but your access to paid features continues until the end of your current billing period. If you cancelled on day 15 of a 30-day cycle, you do not get your 15 days back; you keep access until day 30, then revert to free. This is not unfair-it is industry standard-but many users do not realise it and assume they have wasted money.

Check your renewal date before you cancel. If you are 28 days into a 30-day cycle, wait 2 days and cancel on the renewal date itself to avoid overpaying. If you are early in your cycle and need to cancel, contact support and ask for a prorated refund (a refund for unused days). They may grant it if you ask within 48 hours of purchase.

Mistake 4: ignoring billing confirmation emails

After you cancel, the company may send a confirmation email, or they may not-it depends on the platform. Do not assume silence means success. Log into your account, navigate to subscription or billing settings, and visually verify that your subscription is no longer active. If you see "Cancelled" or "Expired" status, you are safe. If you still see "Active" or a renewal date, contact support again immediately.

Timeline: when your cancellation takes effect

Timing matters because you need to know exactly when your access ends and when you stop being charged. Here is the standard timeline for each cancellation method.

The "access ends" date is when your subscription actually expires and you revert to free tier. Until that date, you retain full paid-tier access, even if you cancelled weeks earlier. This is not a refund-it is the remainder of your paid period that you have already paid for. If you want to lose paid access immediately and get a refund for the rest, you must specifically request it in your cancellation message or email.

Pricing summary and comparison

Use this table to confirm what you are paying and whether it is worth keeping before you decide whether to cancel.

If you rarely create maps or do not use card features, the free tier meets your needs. If you use Felt monthly but do not need branding options, PLUS is typically the better value. Only choose PRO if you create multiple cards every month and need the credit discount and branding. Tocancel recommends reviewing your own usage in the past 3 months before you cancel-sometimes keeping the subscription is genuinely cheaper than paying for features piecemeal later.

After cancellation: what to do next

Cancellation is stressful, but once it is done, a few follow-up steps protect you and ensure you do not miss anything important. Take 10 minutes to complete these checks.

Verify the cancellation succeeded

Log into your Felt account 24 hours after cancellation and check your subscription status. Go to Account Settings or Billing Settings (the exact location depends on your device and Felt's current interface). Look for text that says "Cancelled," "Expired," or "No active subscription." If you see a renewal date in the future, the cancellation did not work-contact support again immediately with your proof of the first cancellation request.

Do the same check in your payment app: open Apple Settings, Google Play, or your credit card statement. Confirm the subscription no longer appears as active. This double-check takes 2 minutes and is your safety net against accidental double-billing.

Monitor your next billing cycle

Even after you verify cancellation, keep an eye on your credit card or mobile bill for 60 days. If Felt or a payment processor bills you after your cancellation date, that is a breach of contract. Contact them immediately with your proof, demand a refund, and escalate to the MDTCCL if they refuse within 14 days.

Tocancel recommends setting a phone reminder for the date your current billing period was supposed to end. On that day, check your bank statement. If there is an unexpected Felt charge, you have immediate proof the cancellation failed.

Keep your proof forever

Do not delete the screenshots, emails, or confirmation messages you saved during cancellation. Store them in a safe place-cloud storage, a secure folder, or an email folder labelled "Cancellations." If a dispute arises months later, you will have the proof you need to win without stress.

Contacting Felt support and escalation

If Felt does not cancel your subscription or continues to bill you after you have cancelled, here is how to escalate your complaint through the proper channels.

Direct contact with Felt

Email Felt's billing team at [email protected] with the subject "Cancellation not processed - [Your Account Email]." Include:

• Your account email address.
• The date you attempted to cancel.
• Screenshots or proof of your cancellation request.
• Your next billing date and the amount charged.
• A clear request: "Please cancel my subscription immediately and confirm in writing."

Felt usually responds within 5 business days. If they do not, or if they refuse to cancel, proceed to escalation.

Escalation to the MDTCCL and NCCC

If Felt does not resolve the issue within 7 days, file a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) or the National Consumer Complaints Centre (NCCC). Both agencies enforce CPA 1999 and can force the company to refund you and stop illegal billing.

To file a complaint, visit the NCCC website (nccc.org.my) or the MDTCCL website and submit a form online. Include your complete evidence: emails, screenshots, bank statements showing the charges, and your cancellation proof. The agency will contact Felt on your behalf and mediate the dispute at no cost to you.

This step is free, takes about 10 minutes to file, and has a high success rate. Tocancel has seen dozens of Malaysian consumers recover full refunds through NCCC complaints once the company realised the government was involved.

Key takeaways and final checklist

Cancelling Felt is straightforward once you know the right steps. Here is your final checklist to ensure you get it right the first time.

You have rights under the Consumer Protection Act 1999. Companies must cancel when you ask and must not charge you without permission. If Felt does not honour your cancellation, Tocancel and the MDTCCL stand behind your right to get your money back.

Why choose tocancel to guide your cancellation

Cancelling a subscription should not feel like a battle, but for many Malaysian consumers, it does. Tocancel (tocancel.com) exists to translate confusing Terms and Conditions into plain language and walk you through cancellation step by step, free of charge.

Every guide on Tocancel is built on actual consumer law-in this case, the Consumer Protection Act 1999 and the enforcement powers of the MDTCCL. We cite the law, name the agencies, and give you the exact contact details so you can escalate if needed. We also flag common traps (like cancelling in the wrong place) that waste your time and money.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their rights without hiring a lawyer. Whether you are cancelling Felt or any other service, Tocancel gives you the confidence to act. Start your cancellation today using the steps above, and keep Tocancel bookmarked for your next subscription that needs to go.

Your money is yours. Your cancellation is your right. Tocancel will help you defend both.