Cancel Feedly: The Right Way

How to cancel Feedly in malaysia without surprise charges

What Feedly is and why malaysian users subscribe

Feedly is a subscription-based news aggregation platform that collects articles, newsletters, and topic streams from across the web into a single feed. Instead of visiting dozens of websites manually every day, researchers, marketers, analysts, and content teams use Feedly to monitor industry news, competitor activity, and trending topics in one place.

For Malaysian users, Feedly operates as a cloud-based software subscription with automatic renewal. The platform does not maintain a registered office or physical support centre in Malaysia - your support contact is entirely online through their US-based help system. This matters for cancellation because you will need to manage your account through Feedly's web platform or mobile app, not through a local office.

How Feedly charges malaysian users

Feedly offers a free tier with limited functionality and two paid subscription plans. The free version allows you to follow up to 100 sources across 3 feeds, which many users find restrictive after initial setup. The paid tiers unlock advanced research tools, AI features, and collaboration capabilities.

Feedly operates on an auto-renewal subscription model, meaning your payment renews automatically at the end of each billing period (monthly or annual) until you actively cancel. This is a critical detail because your cancellation must occur before your next renewal date to avoid an unwanted charge.

Pricing breakdown for malaysian users

These are approximate conversions based on Feedly's USD pricing. Exact MYR amounts depend on current exchange rates and any regional promotions Feedly may be running.

Your consumer rights under malaysian law

When you cancel a subscription in Malaysia, your consumer rights are protected by the Consumer Protection Act 1999 (CPA 1999). This law applies to all contracts between you (the consumer) and Feedly (the business), even though Feedly is a US-based company.

What the consumer protection act 1999 guarantees you

Under the CPA 1999, you have the right to a clear, fair contract. Feedly must disclose the total price, renewal terms, and how to cancel in plain language before you complete your purchase. If Feedly fails to make cancellation obvious or charges you after you have cancelled, you have grounds to dispute the charge with your bank or credit card issuer.

Your legal position is strong: you have the right to cancel any subscription, and the business must not apply hidden penalties or make cancellation deliberately difficult. If Feedly continues to charge you after a valid cancellation, you can escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces the CPA 1999 in Malaysia.

How to escalate if Feedly refuses to cancel

If you cancel through the correct channel and Feedly still charges you, document everything: take screenshots of your cancellation confirmation, your billing history, and any emails from Feedly. Then contact your bank or credit card provider and report the unauthorised charge as a disputed transaction.

For a formal complaint, file a report with the MDTCCL's Consumer Affairs Division (CAD) at consumeraffairs.kpdnhep.gov.my or call 1-300-885-555. Tocancel recommends keeping all evidence (screenshots, emails, payment records) for at least 30 days after cancellation to support any dispute.

Methods to cancel Feedly based on how you paid

Your cancellation method depends entirely on where you made the original payment. Feedly subscriptions can be purchased through three channels: directly on Feedly's website, through Apple App Store, or through Google Play. You must cancel through the same channel where you subscribed, otherwise your payment will continue to renew.

Which payment channel did you use?

Check your email for a receipt from your original subscription. If the receipt comes from Feedly directly (not Apple or Google), you subscribed on the web. If it mentions App Store or Google Play, you must cancel in that app store, not on Feedly's website. This is critical: simply deleting the Feedly app will not stop your subscription from renewing.

Tocancel strongly advises checking your credit card or bank statement to confirm which system processed each payment. This removes any doubt about which cancellation method you need to use.

How to cancel Feedly on the web

If you subscribed directly through Feedly's website using a credit card or PayPal, follow these steps to cancel your subscription immediately.

Step-by-step cancellation through feedly's billing page

1. Log in to your Feedly account at feedly.com
   • Use the same email and password you signed up with
   • If you have not logged in recently, you may be asked to verify your identity
2. Navigate to your account settings
   • Click the user icon (usually top-right corner) or look for a "Settings" menu
   • Select "Billing" or "Subscription" from the dropdown
3. Review your current plan and renewal date
   • Take a screenshot of this page showing your plan name, price, and next billing date
   • This screenshot is your proof of cancellation if a dispute arises later
4. Scroll to the bottom of the billing page and select "Cancel subscription"
   • Feedly will ask you to confirm your cancellation and may offer a discount to stay
   • Select "Yes, cancel my subscription" when prompted
5. Take a final screenshot of the cancellation confirmation message
   • The page should display a message like "Your subscription has been cancelled" or "Your access will end on [date]"
   • Note the exact date your access ends - this is the last day you can use Feedly
6. Close the browser and check your email within 5 minutes
   • Feedly should send you a cancellation confirmation email
   • If no email arrives within 10 minutes, go back to your billing page and refresh to confirm the cancellation was saved

Your subscription is now cancelled on the web. You will retain access to Feedly until your current billing period ends, but you will not be charged again after that date.

What if the web cancellation does not work?

If the "Cancel subscription" button does not appear or the page does not respond, try clearing your browser cache and logging in again. If it still fails, contact Feedly support directly through their help centre at docs.feedly.com. Tocancel recommends sending a screenshot of the error and your account email to ensure Feedly has a record of your cancellation request.

How to cancel Feedly through apple app store

If you subscribed to Feedly through Apple App Store on an iPhone, iPad, or Mac, you must cancel through the App Store, not through the Feedly app itself.

Cancellation steps for iPhone and iPad users

1. Open the Apple App Store app on your iPhone or iPad
   • Do not open the Feedly app itself
   • The App Store icon is typically on your home screen
2. Tap the profile icon in the top-right corner
   • This is usually a circle with your Apple ID photo or initials
3. Select "Subscriptions"
   • You will see a list of all active app subscriptions linked to your Apple ID
4. Find Feedly in the subscription list and tap it
   • If Feedly does not appear, scroll down or search for it
   • If it is greyed out or marked "expired", your subscription has already ended
5. Tap "Cancel subscription" or "Edit subscription"
   • You may see options to pause, downgrade, or cancel
   • Select "Cancel subscription"
6. Follow the on-screen prompts to confirm your cancellation
   • Apple may ask why you are cancelling or offer you a discount
   • Select the final "Confirm cancellation" button
7. Take a screenshot showing "Subscription ended" or the cancellation confirmation date
   • Keep this for your records in case Apple charges you again by mistake

Your Feedly subscription through Apple App Store is now cancelled. Apple will not renew your subscription at the next billing date, and you will not be charged further.

Mac users cancelling through app store

If you use a Mac, open the App Store application, click your user account icon in the sidebar, select "Subscriptions", find Feedly, and click "Edit" followed by "Cancel subscription". The process is identical to iPhone and iPad.

How to cancel Feedly through google play

If you subscribed to Feedly through Google Play on an Android phone or tablet, you must cancel through Google Play, not through the Feedly app.

Cancellation steps for android users

1. Open the Google Play Store app on your Android device
   • The icon is typically a coloured triangle on your home screen
2. Tap your profile icon in the top-right corner
   • This is usually a circle with your Google account photo or initials
3. Select "Manage your Google Play account"
   • This opens your Google Play account settings page
4. Tap the "Subscriptions" tab at the top of the page
   • You will see all subscriptions associated with your Google account
5. Tap "Feedly" from the list
   • If you cannot find it, search for "Feedly" in the subscriptions list
6. Tap "Cancel subscription"
   • You may see a confirmation message or be asked to provide feedback
7. Tap "Yes, cancel" when Google Play asks for final confirmation
   • Take a screenshot showing the cancellation confirmation

Your Feedly subscription through Google Play is now cancelled. You will not be charged at your next billing date.

What happens after you cancel Feedly

After you cancel, your Feedly account enters a transition period. You retain full access to your feeds, reading list, and saved articles until your current billing period ends. On the final day of your billing period, your premium features will be disabled, and your account will revert to the free tier.

Timeline of what you lose and when

If your next billing date is 15 April 2025, you can use Feedly normally until 14 April 2025 (the last day of your paid period). On 15 April, your access to premium features stops, but your free account remains active with the 100-source limit. You can reactivate your subscription at any time if you change your mind within 30 days.

Tocancel recommends exporting your feeds and bookmarks before your cancellation takes effect. Go to Settings within Feedly and look for an "Export" or "OPML download" option. This allows you to back up all your subscription data in case you need it later or switch to another news reader.

Data retention after cancellation

Feedly does not delete your account or reading history immediately after cancellation. Your free account will remain on their servers, and you can log back in to view your reading history and archives. However, premium features such as AI Feeds, team collaboration, and advanced search will no longer work.

If you want Feedly to delete your account completely, contact Feedly support and request full account deletion. This is a separate action from subscription cancellation and may take 30 days to process.

Refund eligibility and how to request one

Feedly's refund policy depends on how long you have had your subscription. Most subscription services in Malaysia do not offer refunds for partial months, but you may be entitled to a refund if you cancel within a specific window or if you were charged in error.

When Feedly may refund your money

How to request a refund from Feedly

If you believe you are entitled to a refund, email Feedly support at [email protected] with the subject line "Refund request - [Your account email]". Include:

• Your full name and account email address
• The date you subscribed and the date you cancelled
• Screenshots of your billing page showing the charge and cancellation
• Your reasoning for the refund (e.g., charged after cancellation, duplicate charge, service issue)
• The amount you are requesting to be refunded

Feedly typically responds within 5 business days. If they refuse your refund request, you can escalate to your bank or credit card issuer and dispute the charge as unauthorised. Tocancel advises keeping all correspondence with Feedly as evidence for your bank dispute.

Common mistakes that prevent successful cancellation

Cancellation can feel stressful, especially if you are unsure whether it worked. Many users make preventable errors that delay or complicate the process.

Mistake 1: cancelling in the wrong place

The most common error is trying to cancel through the Feedly app itself. Feedly's app does not have a cancellation button - it will direct you to your account settings online, and you will waste time clicking around. If you subscribed through App Store or Google Play, you must cancel there, not in the Feedly app.

Check your original receipt to confirm your payment source, then cancel through that channel only. Tocancel emphasises: web subscription = cancel on feedly.com; App Store subscription = cancel in Apple App Store; Google Play subscription = cancel in Google Play.

Mistake 2: assuming deletion means cancellation

Deleting the Feedly app from your phone or tablet does not cancel your subscription. Your payment will continue to renew because the subscription is linked to your Apple ID or Google account, not to the app itself. You must actively cancel through the store, even after you have deleted the app.

Mistake 3: not saving proof of cancellation

If Feedly charges you after cancellation (a rare but possible error), you will need evidence that you cancelled. Take screenshots of the cancellation confirmation page and save any confirmation emails Feedly sends. These become essential if you need to dispute a charge with your bank.

Mistake 4: ignoring the access cut-off date

After you cancel, you retain access until your current billing period ends. Some users do not realise this and panic, thinking they have immediately lost their feeds. Your final access date is shown in your cancellation confirmation - mark it in your calendar so you can export any critical data before it expires.

Checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and secure.

Comparing Feedly with alternative news aggregators

If you are cancelling Feedly because you want a different service, several alternatives exist for Malaysian users.

Each alternative has different pricing and features, so compare based on your reading habits. Tocancel can help you cancel any of these services too - visit our website to find cancellation guides for other news aggregators and subscription services.

How to contact Feedly if cancellation fails

Feedly has no physical office in Malaysia, so all support must be conducted online. If your cancellation does not work or you are still being charged after cancellation, use these contact methods.

Feedly support contact details

• Email support: [email protected]
• Help centre: docs.feedly.com
• Live chat: Available on feedly.com (check the bottom-right corner)
• Headquarters (for escalation): Feedly Inc., San Francisco, California, USA

When contacting Feedly, always include your account email, a description of the problem (e.g., "I cancelled my subscription on [date] but was charged again on [date]"), and screenshots of your billing page or cancellation confirmation. Response times are typically 2-5 business days.

Escalation in malaysia if Feedly does not respond

If Feedly does not respond to your cancellation or refund request within 7 days, file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL). You can report the issue online at consumeraffairs.kpdnhep.gov.my or call 1-300-885-555. Tocancel recommends filing a formal complaint if Feedly continues to charge you after a valid cancellation request, as this violates your rights under the Consumer Protection Act 1999.

Key takeaways for cancelling Feedly safely

Cancelling Feedly is straightforward when you follow the correct channel for your payment method. Your subscription cancels immediately through the web billing page, Apple App Store, or Google Play - the same place where you originally subscribed. You will retain full access until your current billing period ends, and you will not be charged again after that date.

Your rights as a Malaysian consumer are protected by the Consumer Protection Act 1999. Feedly must honour your cancellation request, and if they charge you after you cancel, you have the right to dispute the charge and escalate to the MDTCCL if needed.

Before you cancel, export your feeds, take screenshots of your billing page and cancellation confirmation, and note your final access date. If anything goes wrong - for example, if you are charged after cancellation - contact Feedly support immediately with evidence, and report the issue to your bank. Tocancel has helped thousands of consumers cancel subscriptions safely and recover unauthorised charges. For additional help with Feedly or any other service, visit tocancel.com and browse our complete cancellation guides. Your consumer rights are your protection - use them with confidence.