Cancel Filterly: Step-by-Step Guide

How to cancel Filterly and stop recurring charges in canada

What Filterly is and why you might cancel

Filterly is a subscription-based photo-editing application that provides premium filters and advanced editing tools across multiple payment tiers. You can purchase your subscription directly from Filterly's website or through in-app purchases via Apple's App Store or Google Play. Like most digital services, Filterly charges your payment method automatically on each renewal date until you actively cancel the subscription.

You might cancel Filterly for several practical reasons: you have found a free editing tool that suits your needs better, your photo hobby has shifted to a lower priority, or you want to reduce your monthly subscription expenses. Whatever your reason, Tocancel is here to walk you through the cancellation process with clarity and protect you from unwanted charges continuing after you have stopped using the service.

Understanding your Filterly subscription

Filterly offers multiple pricing tiers, each with different renewal cycles and monthly or annual costs. Your subscription renews automatically on your billing date unless you cancel before that date arrives. This is why submitting your cancellation request promptly matters so much; the sooner you act, the sooner Filterly stops the charges at your next renewal.

Why acting quickly protects your wallet

The sooner you submit your cancellation, the sooner Filterly processes it and prevents the next charge. Delays in cancellation often result in unwanted renewal charges, and recovering that money requires disputing the transaction with your bank or card issuer. Tocancel recommends cancelling immediately once you decide you will not use the service again.

Filterly's pricing plans and subscription tiers

Below is a breakdown of Filterly's main subscription options so you understand exactly which plan you pay for and what it costs in Canadian dollars.

Check your app account settings or your email receipts to confirm which tier you currently subscribe to. Knowing your billing cycle is essential because Filterly will charge you again on your next renewal date unless you cancel before that occurs.

How to cancel Filterly through email

If you purchased your subscription directly from Filterly's website or through the app, email cancellation is your primary method. This approach creates a documented record, which protects you if Filterly later claims it never received your request.

Email cancellation steps

1. Gather your account information
   • Locate your subscription confirmation email from Filterly
   • Note your account email address and any subscription ID or order number
   • Check your billing date so you know when the next charge will occur
2. Compose a cancellation email
   • Open your email and create a new message
   • Address it to [email protected]
   • Write a clear subject line: "Subscription cancellation request - [your email address]"
3. Write your cancellation message
   • State your full name and the email address linked to your Filterly account
   • Include any subscription or order ID from your confirmation email
   • Write: "I request immediate cancellation of my Filterly subscription effective immediately. Please confirm cancellation via email once processed."
   • Keep your message brief and professional
4. Send and document your request
   • Click Send
   • Take a screenshot of the sent message for your records
   • Save the email in a folder labeled "Cancellations" or similar
5. Wait for Filterly's confirmation
   • Filterly should respond within 2-3 business days
   • Look for a confirmation email stating your subscription has been cancelled
   • Verify the cancellation date in their response
6. Check your billing on the renewal date
   • Monitor your credit card or bank account on your next scheduled renewal date
   • If a charge appears after cancellation, contact your bank immediately

Email cancellation works best because you maintain a written record that protects you in any dispute with Filterly or your bank.

Postal address cancellation as backup

If Filterly does not respond to your email within 5 business days, you can send a formal cancellation letter by mail. This slower method still creates a documented record and demonstrates your effort to cancel through proper channels.

1. Address your letter correctly
   • Include the postal address from Filterly's Terms of Use (listed at the end of this guide)
   • Write your name, account email, and subscription details clearly at the top
2. Write your cancellation letter
   • Keep it brief: state your name, account email, and request immediate cancellation
   • Include any subscription or order ID
   • Ask for written confirmation of cancellation
3. Send by registered or tracked mail
   • Do not send regular mail; use Canada Post's registered or tracked service
   • Keep your receipt and tracking number
   • Allow 7-10 business days for delivery and processing

Postal cancellation takes longer but creates an official paper trail that protects your rights if you need to escalate the dispute.

How to cancel Filterly through the app store

If you subscribed through Apple's App Store or Google Play, you must cancel through that platform, not by emailing Filterly directly. The app store company, not Filterly, controls your subscription billing.

Cancel on apple's app store (iPhone or iPad)

1. Open the Settings app on your device
   • Tap your name at the top of the screen
   • Select "Subscriptions"
2. Find Filterly in your active subscriptions list
   • Scroll through your active subscriptions
   • Tap on "Filterly Premium" or whichever Filterly plan you see listed
3. Tap "Cancel subscription"
   • Select the option to end your subscription
   • Apple will ask you to confirm and may offer you a discount to stay
   • Tap "Confirm cancellation"
4. Verify cancellation took effect
   • Return to your Subscriptions list
   • Filterly should now show a status of "Expires on [date]" rather than "Renews on [date]"
   • Take a screenshot as proof of cancellation

Apple processes App Store cancellations immediately, and your subscription ends on your current billing date; you will not be charged again.

Cancel on google play (Android)

1. Open the Google Play app on your Android device
   • Tap your profile icon in the top right corner
   • Select "Payments and subscriptions"
2. Tap "Subscriptions"
   • You will see all your active subscriptions
3. Select Filterly from the list
   • Tap the Filterly subscription you want to cancel
4. Tap "Cancel subscription"
   • Google Play will confirm your cancellation request
   • Select "Yes, cancel subscription" to finalize
5. Confirm the cancellation status
   • Return to your Subscriptions list
   • Filterly should now show "Expires on [date]" instead of "Active"
   • Screenshot this for your records

Google Play cancellations take effect immediately, and you will not be charged when your billing date arrives.

Your consumer rights and legal protections

As a consumer in Canada, you have clear legal rights when cancelling a digital subscription. Understanding these rights empowers you to act confidently and escalate disputes if needed.

Your legal position under canadian consumer protection law

The Competition Act and provincial consumer protection legislation require that subscription services like Filterly clearly disclose their renewal terms before you pay. You have the right to cancel at any time, and the company must honour cancellation requests promptly. If Filterly charges you after you have cancelled, that charge is unauthorized, and you can dispute it through your bank.

In provinces like Ontario, the Consumer Protection Act explicitly restricts negative option billing (automatic renewal). The company must obtain your express consent to charge you, provide clear terms before each charge, and process cancellations within a reasonable time. Tocancel advocates for your rights because these protections exist to protect your wallet.

What to do if Filterly ignores your cancellation request

1. Contact your bank or credit card company
   • Call the customer service number on the back of your card
   • Report the unauthorized charge and explain that you cancelled
   • Provide your email cancellation or postal confirmation as evidence
   • Request a dispute and a refund
2. Escalate to your provincial consumer protection authority
   • In Ontario, contact ServiceOntario at 1-800-267-7517
   • In British Columbia, contact Consumer Protection BC
   • In Alberta, contact the Alberta Fair Trading Act administrator
   • In other provinces, contact your provincial Attorney General's office
   • File a formal complaint with your documentation (emails, bank statements, cancellation records)
3. File a chargeback dispute if needed
   • Your bank can dispute charges on your behalf within 120 days
   • Provide the bank with your cancellation email or postal receipt
   • The bank will investigate and likely reverse the charge

You have the power to recover unauthorized charges; your bank and provincial authorities are there to enforce your rights.

How to request a refund after cancellation

Filterly's refund policy depends on whether you purchased directly from their website or through an app store, and how long ago you paid.

Refunds for direct website purchases

If you purchased directly from Filterly's website, your eligibility for a refund depends on how recently you were charged. Email [email protected] with the following information to request a refund:

• Your full name and account email address
• The date of the charge you want refunded
• Your order or subscription ID
• A brief explanation (for example, "I cancelled within 24 hours of purchase and request a refund")

Include a polite request for a refund, and Filterly typically responds within 5-7 business days. If they deny your refund request, contact your bank to dispute the charge yourself.

Refunds for app store purchases

If you purchased through Apple's App Store or Google Play, those platforms control refund eligibility, not Filterly. Apple generally offers refunds within 15 days of purchase if you contact them quickly. Google Play offers a 48-hour refund window for app and subscription purchases.

To request a refund directly from Apple or Google:

• Log into your Apple or Google account
• Find the Filterly transaction in your purchase history
• Select "Report a Problem" or "Request refund"
• Explain that you cancelled and want a refund
• Submit your request within the refund window

Both platforms typically process refund requests within 48 hours, and the money returns to your payment method.

Common mistakes when cancelling Filterly

Many people try to cancel and end up still paying because they use the wrong method or do not follow up properly. Here are the pitfalls Tocancel has seen repeatedly and how to avoid them.

Mistake 1: assuming the app will remind you to cancel

Deleting the Filterly app from your phone does not cancel your subscription. The app continues to bill you in the background even after you have deleted it. You must actively submit a cancellation request through email, the app store, or mail; nothing else works.

Mistake 2: cancelling through the wrong channel

If you subscribed through Apple's App Store, emailing Filterly directly will not cancel your subscription. You must cancel through the App Store settings on your device. Similarly, if you purchased directly from Filterly's website, do not expect the app store to process your cancellation. Match the cancellation method to where you originally paid.

Mistake 3: not saving your cancellation confirmation

If Filterly charges you again after you cancelled and you have no proof of your cancellation request, you will struggle to dispute the charge with your bank. Always save your cancellation email, screenshot the confirmation, or keep your postal receipt. This documentation is your protection.

Mistake 4: ignoring a charge after cancellation

If Filterly charges you after your cancellation date has passed, act within 120 days. After 120 days, most banks will not reverse the charge. Contact your bank as soon as you notice an unexpected charge and explain that you cancelled. Tocancel advises checking your statements weekly for the first month after cancellation.

Mistake 5: not following up if you do not hear back

If you email [email protected] and receive no response within 5 business days, send a second email or try the postal address method. Do not assume the first email reached them. A second request demonstrates your effort to cancel properly and strengthens your position if you need to dispute with your bank or file a complaint with your provincial consumer protection authority.

What happens after you cancel Filterly

Understanding the timeline after cancellation helps you know what to expect and when to act if something goes wrong.

Immediately after cancellation

• Your subscription status changes from "Active" or "Renews on [date]" to "Expires on [date]"
• You retain access to Filterly's premium features until your billing date arrives
• You will receive a cancellation confirmation email from Filterly or the app store within 2-3 business days

On your next billing date

• Filterly will not charge you again
• Your subscription access ends
• Check your bank or credit card statement to confirm no charge appeared

If a charge appears after cancellation

• Contact your bank within 120 days to dispute the charge
• Provide your cancellation email or postal receipt as evidence
• The bank will investigate and reverse the charge in most cases

Monitor your account closely for the first billing cycle after cancellation so you can catch any unauthorized charges quickly.

Frequently charged amounts and billing dates to track

Use this table to track your Filterly billing date and ensure no charge appears after cancellation.

How tocancel helps you cancel with confidence

Tocancel has helped thousands of consumers cancel subscriptions like Filterly, dispute unauthorized charges, and recover their money. When you cancel through our guidance, you gain a structured approach that protects you from the common pitfalls that cost other customers hundreds of dollars per year.

By following the steps in this guide, you ensure that your cancellation request reaches Filterly through the correct channel, that you have documented proof of your cancellation, and that you know exactly when to check your bank statement. You also understand your rights under Canadian consumer protection law, which means you can escalate confidently if Filterly ignores your request.

Summary and next steps

Cancelling Filterly takes just a few minutes if you use the correct method. Email [email protected] with your account details and a clear cancellation request, or cancel through your app store settings if you subscribed there. Save your cancellation confirmation, monitor your bank statement on your next renewal date, and contact your bank immediately if a charge appears after cancellation.

Your consumer rights protect you in every step of this process. You have the right to cancel at any time, the right to demand that Filterly honour your cancellation, and the right to dispute unauthorized charges with your bank. If Filterly refuses to process your cancellation, your provincial consumer protection authority can investigate and enforce your rights.

Start your cancellation today by sending an email to [email protected]. Tocancel recommends acting now so that no unwanted charge surprises you on your next billing date. Take control of your subscriptions and your spending; you have the power to do it, and Tocancel is here to guide you through every step.

Filterly support contact information

Email: [email protected]

Postal address: Check Filterly's Terms of Use at filterly.app for the current mailing address. If the address is not listed, request it via email before sending a postal cancellation letter.

Cancellation requests sent to either address should be processed within 5-7 business days. Always keep a copy of your request for your records.