Cancel Filterly: Step-by-Step Guide

How to cancel Filterly and stop charges before your next billing date

What Filterly is and why you might want to cancel

Filterly is a subscription-based SaaS platform that offers data filtering, visualization, and AI-powered photo editing tools. The service operates through filterly.app, though the legal entity responsible for your subscription is Asana Rebel GmbH, a company registered in Berlin, Germany. If you subscribed through Filterly's European service at filterly.eu, another entity called Filterly AB in Stockholm may handle your billing instead.

For users in the Philippines, this matters significantly because support options are limited. Your only verified contact is [email protected]; there is no published phone number or live chat available. When you need to cancel, Tocancel recommends acting through the channel where you signed up to ensure your request reaches the correct billing authority and gets processed without delay.

Many users sign up for Filterly believing they are trying a free trial, only to discover unexpected charges appearing on their credit card, GCash, or Maya wallet. If you recognize this pattern in your own account, you have clear consumer rights that protect you and give you legitimate grounds to demand a refund.

Pricing structure and what you are paying for

Filterly charges you on a recurring monthly basis with three subscription tiers available to users in the Philippines.

Your subscription renews automatically every 30 days unless you cancel. This means the charge will keep hitting your payment method until you explicitly stop it. The critical rule: if you subscribed through Apple App Store or Google Play, your billing is controlled by those platforms, not by Filterly directly. Therefore, cancelling through the Filterly website alone will not stop those charges. You must cancel in the same place where you signed up.

Red flags and cancellation traps

Users consistently report three problems: unclear trial terms that lead to surprise charges, renewal dates that are not communicated clearly, and cancellation processes that do not work properly. Some people cancelled their accounts but charges continued for months afterward. Others discovered that Filterly kept billing them even after they requested cancellation through email.

If you are within a trial period or approaching a renewal date, act immediately. Do not wait for the next charge to appear. The sooner you cancel through Tocancel's guidance, the sooner you protect your account and prevent future billing cycles.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield when purchasing services online or through apps.

What the consumer act of the philippines guarantees you

This law requires Filterly to give you clear, truthful information about pricing, billing cycle dates, and how to cancel before you pay anything. Specifically, the company must disclose when charges will occur and provide an accessible cancellation method. If Filterly made cancellation information hard to find, failed to send renewal reminders before charging you, or continued billing after you requested cancellation, the company violated your rights under the Consumer Act.

Your legal position is strong: you are entitled to accurate billing information and the ability to stop charges without unreasonable obstacles. This means you can demand refunds for unauthorized charges and escalate the matter if Filterly ignores your cancellation request. Tocancel empowers you to stand on this legal foundation and take decisive action.

Where to escalate if Filterly refuses to help

If you cancel successfully but Filterly continues charging you, or if the company does not respond to your cancellation request within 5 to 10 business days, you can escalate to the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI enforces the Consumer Act of the Philippines and can investigate unauthorized charges, demand refunds on your behalf, and impose penalties on Filterly for violating consumer rights.

File a complaint with the DTI if Filterly ignores your written cancellation request or refuses to issue a refund for charges after your cancellation date. This escalation step shows companies that Philippine consumers have institutional backing, and it often triggers faster resolution than email support alone.

How to cancel Filterly depending on where you signed up

Your cancellation method depends entirely on which platform you used to subscribe.

Cancel through the Filterly web account

If you subscribed on filterly.app using a credit card, debit card, or digital wallet directly, follow these steps to cancel through your account settings.

1. Go to filterly.app and log in with your email and password.
   • If you cannot remember your password, click "Forgot password" and reset it using the email link.
2. Navigate to your account settings or subscription menu (usually found in the top-right menu or under "Profile").
   • Look for a section labeled "Billing," "Subscription," or "Manage subscription."
3. Find the option to "Cancel subscription" or "End subscription."
   • The button may also say "Downgrade" or "Remove plan." Click it.
4. Confirm your cancellation when prompted.
   • Filterly may ask why you are leaving. You do not have to answer this; skip it if you prefer.
   • You may also see a retention offer (a discount or free trial extension). Decline this if you want to cancel.
5. Check your email for a cancellation confirmation from Filterly or from your payment processor (your bank, GCash, or Maya).
   • Save this email as proof of cancellation for your records.

Once you see a confirmation email, your subscription is cancelled. Your access to Filterly will end at the end of your current billing period. You will not be charged again after that date. Tocancel advises keeping that confirmation email for at least six months in case a dispute arises later.

Cancel an apple app store subscription

If you subscribed to Filterly through the Apple App Store on your iPhone or iPad, Apple handles your billing, not Filterly directly. You must cancel through Apple.

1. Open the Apple App Store app on your iPhone or iPad.
   • On your home screen, tap the App Store icon (white background with a blue symbol).
2. Tap your account icon in the top-right corner (your profile picture or initials).
   • It usually appears as a small circle.
3. Tap "Subscriptions."
   • You will see a list of all active subscriptions on your Apple account.
4. Find Filterly in the list and tap it.
   • Scroll down if you do not see it immediately.
5. Tap "Cancel subscription" or "Cancel" (the exact wording varies by iOS version).
   • Apple may show you a confirmation screen asking if you want to keep your subscription. Select "Confirm" or "Yes" to proceed with cancellation.
6. Check your email (the one linked to your Apple ID) for a cancellation confirmation from Apple.
   • Apple sends this confirmation within a few minutes.

After you cancel through Apple, your subscription will end at the end of your current billing cycle. You will lose access to Filterly at that point and will not be charged again. If Apple charged you within the last 30 days, you may be eligible for a refund; contact Apple Support through the App Store app to request one.

Cancel a google play subscription

If you subscribed to Filterly through Google Play on an Android phone or tablet, Google processes your billing. You must cancel through the Google Play app or website.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner of the home screen.
2. Select "Payments and subscriptions" or "Manage subscriptions."
   • This opens a menu of all your active subscriptions.
3. Tap "Manage subscriptions" if you see that option.
   • A list of active subscriptions will appear.
4. Find Filterly and tap it.
   • You will see details about your subscription, including the renewal date.
5. Tap "Cancel subscription."
   • Google Play will show you a cancellation confirmation and may offer a discount to keep your subscription. Decline if you are sure you want to cancel.
6. Confirm your cancellation.
   • Google sends a confirmation email to your registered email address.

Your Google Play subscription ends at the end of your current billing period. Google will not charge you again after that date. Like Apple, Google Play allows refunds within 48 hours of your initial purchase if you request them immediately. For subscriptions older than that, request a refund through the Google Play Help Center if you believe the charges were unauthorized or misleading.

Cancel via email if the website is unavailable

If the Filterly website is down or you cannot access your account, contact [email protected] directly.

1. Send an email to [email protected] with the subject line "Request to cancel subscription."
   • Use simple, clear language in the email body.
2. Include these details in your email:
   • Your full name as it appears on your Filterly account.
   • The email address you used to sign up.
   • Your subscription plan name (Small, Medium, or Large).
   • A clear statement: "I request immediate cancellation of my Filterly subscription effective today."
3. Ask for a written confirmation of your cancellation.
   • Type: "Please confirm this cancellation in writing and provide a cancellation date."
4. Send the email and wait for a response within 3 to 5 business days.
   • If Filterly does not respond within 5 business days, escalate to the DTI (see below).

Email cancellation is slower than cancelling through your account, but it creates a paper trail. Save your email and Filterly's response as proof that you requested cancellation. Tocancel recommends this method if you are having technical problems or if you believe Filterly is deliberately blocking cancellation.

What to do after you cancel

Cancellation does not always end immediately, and confusion about the timeline leaves many people worried they are still being charged.

When your access ends

After you cancel, you keep access to Filterly until the end of your current billing cycle. This is standard practice for subscription services. For example, if you cancel on day 15 of a 30-day cycle, you can use Filterly until day 30. You will not be charged for the next month.

Check your confirmation email for the exact "access ends" date. Mark this date on your calendar. After this date, you should not see any new charges on your bank statement, GCash account, or Maya wallet.

How to verify cancellation worked

One week after your access ends, check your payment method to confirm that no new charge appeared. Look at:

• Your credit card or debit card statement (usually available online within 24 to 48 hours of a charge).
• Your GCash or Maya app transaction history.
• Your bank's mobile app or online portal.

If you see a charge after your cancellation date, screenshot it immediately. This is evidence that Filterly failed to honor your cancellation, and you will need it to file a DTI complaint or request a chargeback from your payment processor.

Request a refund if you were charged after cancellation

If Filterly charged you after you cancelled, you have the right to a refund. Contact [email protected] with your evidence and a specific refund request. Include your cancellation confirmation email, the unauthorized charge screenshot, and the date the charge appeared.

If Filterly refuses to refund within 5 business days, file a dispute with your payment processor (your bank, GCash, or Maya). They can reverse the charge on your behalf. Tocancel emphasizes that this is not a favor; it is your legal right when a company violates a cancellation request.

Common mistakes that delay or block cancellation

Cancellation frustration often comes from avoidable errors that leave people still paying when they think they have stopped.

Cancelling in the wrong place

This is the most common trap: you cancel through the Filterly website, but you signed up through Apple App Store or Google Play. The Filterly website has no power to stop charges from those platforms. The charge keeps coming because the subscription still exists in Apple or Google's system.

Solution: always cancel in the same place where you signed up. Check your original confirmation email to see which platform charged you that first time. Then follow that platform's cancellation process.

Skipping the confirmation email

Some people click "cancel" and assume it is done. They never check their email for confirmation. When a charge appears the next month, they cannot prove they cancelled because they have no confirmation record.

Solution: always wait for a cancellation confirmation email before you consider yourself done. If you do not get one within 24 hours, follow up by email at [email protected] with the subject "Cancellation confirmation needed."

Trying to cancel during a trial period without understanding the terms

Some users believe they cancelled during a free trial, only to be charged when the trial ended. This usually happens because the cancellation button was not visible or was labeled confusingly on the payment page.

Solution: if you signed up for a trial, immediately look for a "manage subscription" or "cancel before trial ends" button. Do not wait until the last day of the trial. Set a phone reminder for one week before the trial ends so you do not forget.

Refund eligibility and how to claim one

You may be eligible for a refund in several situations, and Tocancel wants you to know exactly when to demand one.

When you have a right to refund

You are entitled to a refund if any of these apply:

• You were charged after you successfully cancelled your subscription.
• Filterly did not provide clear cancellation instructions before you paid.
• You were charged without explicit consent (for example, a "free trial" that immediately charged your card without clear warning).
• You requested cancellation in writing but Filterly ignored it and charged you again.
• You cancelled through the Filterly website, but the charge continued from Apple or Google because the company did not explain you had to cancel in both places.

Under the Consumer Act of the Philippines, unauthorized or deceptive charges are refundable. Filterly cannot keep money for services you explicitly cancelled.

How to request a refund from Filterly

Email [email protected] with a clear refund request. Include:

• Your account email address.
• The date you cancelled (from your confirmation email).
• The date the unauthorized charge appeared (screenshot it).
• A statement: "I request a full refund of ₱[amount] for charges incurred after my cancellation date. Please process this refund within 5 business days."

Set a deadline: if Filterly does not refund within 5 business days, escalate immediately to the DTI. Do not wait weeks hoping for a response.

Request a chargeback if Filterly refuses

If Filterly ignores your refund request, contact your bank, GCash, or Maya wallet and request a chargeback or dispute. Tell your payment provider that you cancelled the subscription and were charged without authorization afterward. Provide your cancellation confirmation email as evidence. Your payment processor will investigate and reverse the charge if your claim is valid.

Tocancel advises treating this as your backup option after Filterly support fails. Most users never reach this step because companies respond quickly when they know a chargeback can hurt their payment processing account.

Filterly pricing comparison and whether to stay

Before you cancel, consider whether a lower-tier plan might suit you better instead of cancelling entirely.

If you are keeping Filterly, make sure you downgrade to the lowest tier you actually use. This way you stop overpaying without losing the service entirely. If you are not using it at all, cancel cleanly and reclaim that money in your budget.

Check for hidden charges and avoid future problems

Before you cancel, verify that you are not paying for hidden add-ons or extra services bundled with your plan.

Review your Filterly account one last time

Log into filterly.app and check:

• Your current plan tier (Small, Medium, or Large).
• Any "add-ons" or "extra features" listed separately (Filterly may charge extra for premium filters or storage).
• Billing history for the last three months (check if charges match your plan price).
• Any connected services or integrations that might be charging separately.

If you see charges that do not match your plan price, that is a red flag. Screenshot these and include them in your refund request or DTI complaint.

Cancel all connected services

If you linked Filterly to other apps or platforms (like Google Drive, Dropbox, or Zapier), those integrations may cause lingering charges or data leaks after you cancel. Disconnect these before you cancel your main subscription.

1. Go to your Filterly account settings.
2. Find "Connected apps," "Integrations," or "Third-party access."
3. Click "Disconnect" or "Remove" next to each connected service.
4. Confirm the disconnection.

This prevents unexpected charges from connected services and protects your privacy by stopping data transfers after you leave Filterly.

Summary and your next steps

Cancelling Filterly is straightforward if you follow the right platform and keep proof of your cancellation. You have strong legal protection under the Consumer Act of the Philippines, and the DTI stands behind you if Filterly refuses to cooperate.

Start by confirming where you signed up: the Filterly website, Apple App Store, or Google Play. Then follow the step-by-step cancellation method for that platform. Wait for a confirmation email, and verify one week after your access ends that no new charge appeared. If Filterly continues to charge you after cancellation, request a refund immediately. If the company does not respond within 5 business days, file a complaint with the DTI Consumer Protection Group.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by standing firm on their rights and following clear, sequential steps. Your situation is the same: you have the legal right to cancel without obstacles, and you are entitled to accurate billing information and timely refunds. Take action today, and do not let confusing interfaces or slow email support trap you in an unwanted subscription.

For more guidance on cancelling Filterly or similar services, visit Tocancel online and use our step-by-step cancellation guides tailored to your country and payment method. Tocancel empowers you to take back control of your subscriptions and your money.

Filterly contact and escalation details

Support email: [email protected]

Billing entity (web): Asana Rebel GmbH, Berlin, Germany

Billing entity (EU): Filterly AB, Stockholm, Sweden

DTI Consumer Protection Group (Philippines escalation): Department of Trade and Industry, Consumer Protection Group, Makati, Metro Manila; available online at dti.gov.ph

If Filterly does not respond to your cancellation or refund request within 5 business days, file a formal complaint with the DTI. Include your cancellation confirmation email, screenshots of unauthorized charges, and copies of all communication with Filterly support. The DTI will investigate on your behalf and enforce the Consumer Act of the Philippines against the company. Tocancel recommends keeping all receipts and confirmation emails for at least one year in case a dispute arises later.