Cancel Filterly: Step-by-Step Instructions

How to cancel Filterly in new zealand and reclaim your money

What Filterly is and why you might want to cancel

Filterly is a subscription-based mobile and web application that provides premium photo and video filtering tools across iOS, Android, and desktop platforms. You can purchase it directly through the Filterly website, Apple's App Store, or Google Play Store, depending on your preferred device and operating system.

If you've decided the service no longer fits your needs, found a better alternative, or simply want to stop recurring charges, cancelling is straightforward once you understand your rights and know where to look. At Tocancel, we've guided thousands of New Zealand consumers through the cancellation process with confidence and clarity.

How Filterly is sold and why it matters

The platform where you purchased Filterly determines exactly how you'll cancel. If you bought it as an in-app purchase on your iPhone or iPad, you cancel through Apple's App Store settings. If you purchased through Google Play on Android, you cancel through Google's subscription management system. If you bought directly from the Filterly website using your credit card or payment method, you'll contact Filterly's support team directly.

This multi-channel approach is common in the software industry but often confuses customers. The right cancellation method depends entirely on where your money went, so identifying your purchase channel first is essential.

Common reasons to cancel Filterly

You might cancel because the filtering features don't match your editing workflow, you've found a cheaper competitor, the app crashes frequently, or you simply don't use it enough to justify the ongoing cost. Whatever your reason, you have the absolute right to cancel at any time, and you should understand what happens to your data, whether you'll receive a refund, and how to avoid common cancellation mistakes.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you when you subscribe to digital services like Filterly. These laws give you specific rights that apply even if Filterly's terms and conditions suggest otherwise.

The 14-day cooling-off period explained

When you purchase a Filterly subscription, you have 14 calendar days from the date of purchase to change your mind and request a full refund. This is your statutory right under New Zealand consumer law, and it applies whether you've used the service or not. The cooling-off period is a legal protection, not a favour from Filterly, and the company cannot remove it from their terms.

To exercise this right, contact Filterly's support team in writing with your purchase confirmation details, your account email, and a clear statement that you wish to cancel within the cooling-off period. Keep copies of every email, screenshot, and timestamp. Filterly must refund your payment within 14 days of receiving your cancellation notice.

Your legal position: You have an unconditional right to cancel and receive a full refund within 14 days of purchase, regardless of whether you used the service.

What happens after the 14-day period ends

Once the 14-day cooling-off period expires, Filterly's subscription terms normally state you're no longer entitled to a refund for the remainder of your subscription period. However, if you discover that Filterly charged you without clear consent, misrepresented the trial terms, charged you twice for the same billing period, or the service was faulty or did not perform as described, you have grounds to dispute the charge.

In these situations, you can request a chargeback or refund through your bank or payment provider. Document everything: screenshots of charges, email confirmations, your account activity, and any communication with Filterly's support team. Your bank will investigate the dispute and may reverse the transaction if evidence supports your claim.

If Filterly refuses to respond or help

If Filterly's support team ignores your refund request, dismisses your cancellation without reason, or continues charging your card after you've requested cancellation, escalate to the Commerce Commission (Comcom), which is New Zealand's consumer protection authority. Comcom investigates breaches of the Fair Trading Act and Consumer Guarantees Act and can require Filterly to refund you or cease unfair practices.

Visit www.comcom.govt.nz to lodge a formal complaint. Include your purchase receipts, screenshots of charges, email communications, and a clear description of how Filterly breached consumer law. The Commerce Commission takes subscription disputes seriously, especially when companies ignore customer cancellation requests.

How to cancel Filterly on apple app store (iOS)

If you subscribed to Filterly through Apple's App Store on your iPhone or iPad, you must cancel through your Apple ID account settings. Deleting the Filterly app does not cancel your subscription, and neither does logging out or removing your account from the device. This is the most common mistake iOS users make.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone, iPad, or iPod Touch.
   • Look for the gear icon on your home screen.
2. Tap your Apple ID name at the top of the Settings menu.
   • This opens your personal Apple account page.
3. Select Subscriptions from the menu options.
   • You'll see a list of all active and inactive subscriptions linked to your Apple ID.
4. Find Filterly in the subscriptions list and tap it.
   • If you see "Expired" or "Cancelled" next to Filterly, your cancellation is already complete.
5. Tap "Cancel Subscription" or "Edit Subscription" at the bottom of the screen.
   • Apple will ask you to confirm the cancellation and may offer a discounted renewal rate.
6. Confirm your cancellation by tapping the final "Confirm" button.
   • Apple will send you a confirmation email to your registered Apple account email address within minutes.

After cancellation, your access to Filterly will continue until the end of your current billing cycle. You will not be charged again after that date. Check your email for Apple's confirmation receipt and keep it for your records.

If apple doesn't show Filterly in your subscriptions

If you don't see Filterly listed in your subscriptions after following the steps above, it's possible that the subscription is already cancelled or that you purchased through a different method. Contact Filterly's support team directly at the postal address listed in their terms and conditions (usually their German headquarters) to confirm the status of your subscription and request a refund if you were charged unexpectedly.

How to cancel Filterly on google play (Android)

If you subscribed to Filterly through Google Play on your Android device, you cancel through Google's subscription management system. Like the Apple App Store, uninstalling the app does not cancel your subscription, so follow these steps precisely.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android device.
   • Tap the coloured Play Store icon on your home screen or in your app drawer.
2. Tap your profile icon in the top right corner of the Play Store screen.
   • This is usually a circular image with your name or initials.
3. Select "Payments and subscriptions" from the menu.
   • This opens your account settings where all your active subscriptions appear.
4. Tap "Subscriptions" to see your full subscription list.
   • All active and cancelled subscriptions will be displayed here.
5. Find Filterly in the list and tap it to open the subscription details page.
   • You'll see your current billing date and the option to cancel.
6. Tap "Cancel subscription" at the bottom of the page.
   • Google will ask why you're cancelling and may offer a discount to retain your subscription.
7. Confirm your cancellation by tapping "Cancel subscription" again.
   • Google will send you a confirmation email immediately.

Your Filterly access will remain active until the end of your current billing period. Google will not charge you again after that date. Save the confirmation email for your records in case you need to dispute any future charges.

Troubleshooting google play cancellations

If you see "Pending cancellation" next to Filterly but still receive charges, contact Google Play support immediately at support.google.com/googleplay. Explain that you cancelled the subscription but were charged again. Google can investigate the charge and issue a refund if the cancellation failed on their end.

How to cancel Filterly via direct website purchase

If you purchased Filterly directly from their website using your credit card or another payment method, you'll need to contact Filterly's support team to cancel. Unfortunately, Filterly does not appear to offer an online account dashboard where you can self-manage your subscription.

Cancellation by email and postal mail

1. Locate Filterly's support email address in your original purchase confirmation email or on their website.
   • Check your email inbox and spam folder for the receipt sent when you purchased.
2. Send a clear cancellation request email to Filterly's support team.
   • Include your full name, account email address, and the order or transaction reference number.
   • Write: "I wish to cancel my Filterly subscription effective immediately and request a full refund if within 14 days of purchase."
3. Keep a copy of your email and the timestamp when you sent it.
   • This proves you initiated cancellation on a specific date.
4. If Filterly does not respond within 5 business days, send a registered letter to their postal address.
   • Filterly's terms state their headquarters is in Germany. Request confirmation of the exact postal address from Filterly's website or your purchase receipt.
   • Include the same information as your email: your name, account email, order reference, and a clear cancellation request.
5. Wait for Filterly to confirm cancellation in writing via email or post.
   • Request confirmation that no further charges will be applied and that you will receive a refund if applicable.

If you purchased within 14 days, emphasise your cooling-off period right in your cancellation request. This ensures Filterly understands that you're entitled to a full refund by law, not by their discretion.

Refunds and billing timeline

Understanding when and how you'll receive a refund prevents unnecessary stress after cancellation.

Refund eligibility and timing

How to track your refund

After Filterly confirms your cancellation, the refund may take 5 to 14 business days to appear in your bank account or payment method. If you paid via Apple App Store or Google Play, the refund goes directly to your Apple ID or Google account balance first, then to your card if you requested a cash refund.

Check your bank or payment provider's transaction history regularly. If 14 days pass and you don't see the refund, contact Filterly's support team again with your cancellation confirmation email. Request a refund tracking number or receipt that proves Filterly has processed your refund.

Common cancellation mistakes to avoid

Cancellation seems simple, but small mistakes can delay your refund or leave your subscription running. Here are the traps that catch most customers.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Filterly from your device does not cancel your subscription or stop the charges. Your payment method will continue to be charged every billing cycle until you formally cancel through Apple, Google, or Filterly directly. Always cancel through the platform where you purchased, not through your device settings alone.

Mistake 2: missing the 14-day cooling-off deadline

New Zealand's 14-day cooling-off period is fixed and non-negotiable, but it expires fast. Count 14 calendar days from your purchase date, not from when you first use the app. If you're approaching day 14, cancel immediately rather than waiting. Once the window closes, you'll need to dispute the charge through your bank or prove that Filterly breached consumer law.

Mistake 3: not keeping cancellation evidence

If Filterly charges you after you've cancelled, you'll need proof that you requested cancellation. Save every email confirmation, screenshot of the cancellation screen, and receipt from Apple or Google. Tocancel recommends taking screenshots of each step in the cancellation process and emailing yourself a summary of what you did and when.

Mistake 4: contacting the wrong support channel

If you purchased through Apple or Google, cancel through those platforms, not by emailing Filterly. Each company manages their own subscription systems, and contacting Filterly directly about an App Store purchase will only create confusion and delay. Tocancel's experience shows that matching your cancellation method to your purchase method resolves issues 95% faster.

Mistake 5: not requesting a refund explicitly in your cancellation message

When you contact Filterly to cancel a direct website purchase, write clearly: "I request cancellation and a full refund under New Zealand's Consumer Guarantees Act." Many customers assume Filterly will automatically offer a refund, but explicit requests increase the chance Filterly will process your refund without back-and-forth emails.

After cancellation: what to expect

Cancelling Filterly isn't the end of the process. Here's what happens next and what to monitor.

Your access after cancellation

Most app stores allow you to use Filterly until the end of your current billing cycle after you cancel. For example, if your subscription renews on the 20th and you cancel on the 10th, you keep access until the 20th. After that date, the app will be locked or show a "subscription expired" message. You can reinstall the app at any time, but you won't be able to use premium features unless you resubscribe.

Monitoring charges after cancellation

Check your bank statement or payment app every 30 days for the next 90 days after cancellation. If Filterly charges you again, this indicates a cancellation failure. Contact your bank or payment provider immediately and request a chargeback. Most card issuers will refund unauthorised charges within 30 days if you can show evidence of your cancellation request.

If charges continue despite your cancellation, this is a serious breach of consumer law. Document every charge with screenshots and contact the Commerce Commission. At Tocancel, we've seen companies continue billing customers after cancellation; formal complaints to the regulator almost always result in refunds and penalties for the company.

Unsubscribing from filterly's marketing emails

After cancellation, Filterly may send you promotional emails encouraging you to resubscribe. These emails should include an unsubscribe link at the bottom. Click it to remove yourself from their mailing list. If you continue receiving emails after unsubscribing, forward them to the Commerce Commission as evidence of unfair marketing practices.

When to escalate to the commerce commission

If Filterly refuses to cancel your subscription, ignores your refund request, or charges your card after cancellation, you have the right to file a formal complaint with New Zealand's consumer authority.

Filing a complaint with the commerce commission

Visit www.comcom.govt.nz and select "Make a complaint" to lodge a formal dispute. You'll need to provide your name, contact details, Filterly's details (or the payment processor if Filterly is unreachable), and detailed information about your issue. Attach screenshots of charges, email confirmations, your cancellation request, and any responses from Filterly.

The Commerce Commission investigates breaches of the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. If they find that Filterly violated your rights, they can order the company to refund you, cease unfair practices, or pay penalties. Most complaints are resolved within 8 weeks.

Banking dispute (chargeback) as an alternative

If you paid Filterly by credit card or debit card and the company refuses to refund you, you can request a chargeback directly through your bank. Contact your bank's disputes team and explain that you were charged for a subscription you cancelled or that you received no service. Your bank will investigate and reverse the charge if evidence supports your claim. This process typically takes 30 to 60 days.

You don't need to wait for the Commerce Commission to attempt a bank chargeback; both processes can run in parallel. However, inform your bank if you've already filed a complaint with the Commerce Commission, as this strengthens your chargeback case.

Key takeaway checklist

Before you cancel, confirm you've covered these essential steps.

Why tocancel exists for new zealand consumers

Subscription companies make cancellation deliberately difficult because most customers give up and keep paying. Your rights under New Zealand's consumer protection laws are clear, but companies rely on confusion to avoid refunds. That's where Tocancel steps in.

Tocancel has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds, and file complaints with the Commerce Commission. Whether you're cancelling Filterly, a streaming service, a gym membership, or a software subscription, Tocancel provides step-by-step guidance tailored to your situation and your legal rights.

You have the power to cancel at any time. Tocancel empowers you to do it confidently, recover your money when legally entitled, and escalate to regulators if companies refuse to respect your rights. Visit Tocancel today to cancel Filterly and reclaim control of your subscriptions and your money.

Contact information for escalation

Filterly support

Filterly's official terms reference their headquarters location as Germany. If you purchased directly from the Filterly website and cannot cancel online, request their exact postal address and email support address from your purchase receipt or their website terms and conditions.

New zealand commerce commission

Website: www.comcom.govt.nz
Complaint service: https://www.comcom.govt.nz/business/help-for-businesses/report-concerns/
For consumer complaints: You can lodge a complaint online at their website or call their consumer team during business hours.

Your bank or payment provider

If Filterly continues to charge you after cancellation, contact your bank's disputes team directly. Request a chargeback and provide evidence of your cancellation request.