Cancel Affemity: The Right Way

How to cancel Affemity and protect your relationship coaching subscription rights in canada

Why you might want to cancel Affemity

Affemity is an online relationship coaching platform that connects you with personal coaches and exclusive courses designed to improve your romantic relationships. You can subscribe through the Apple App Store, Google Play, or directly via their website. The service offers weekly, monthly and quarterly subscription tiers, plus one-time booking fees for expert coaching sessions and exclusive courses.

If you've signed up and now want to cancel, you're not alone. Many Canadians subscribe to relationship coaching services and later decide the cost doesn't justify the value, the content doesn't match their needs, or they prefer a different coach. At Tocancel, we've helped thousands of consumers navigate cancellation across subscription platforms, and Affemity is no exception. Understanding your cancellation options upfront saves you time, money and stress.

When to cancel Affemity immediately

Cancel right away if you've realized the service isn't right for you, if charges continue after you stopped using the platform, or if you've accidentally upgraded to a longer subscription. Affemity's auto-renewal structure means your payment method charges automatically every billing cycle unless you actively cancel. The longer you delay, the more billing cycles accumulate on your account. Therefore, taking action as soon as you decide to cancel-rather than waiting until your next renewal date-protects your bank account and puts you back in control.

Why acting quickly matters

Without proactive cancellation, Affemity will continue to charge you according to your subscription tier. Many subscribers miss renewal notices or don't realize the terms of their agreement, leading to months of unwanted charges. Your consumer rights in Canada protect you in certain scenarios, which we'll detail below. The key takeaway: cancel the moment you've made your decision to stop the billing cycle immediately.

Affemity's pricing structure and what you're paying for

Before you cancel, understand exactly what you're subscribed to and how much you're being charged each billing cycle.

Affemity prices are often listed in USD on their app or website. Your actual charge in Canadian dollars depends on the current exchange rate and any currency conversion fees your bank applies. Always verify the exact amount on your credit card or bank statement before you cancel, so you have proof of what you were charged.

How to cancel Affemity on each platform

Your cancellation method depends on where you signed up: Apple App Store, Google Play, or Affemity's website directly. Each platform has a distinct process, but all can be completed in under 5 minutes.

Cancel if you subscribed through the apple app store

If you signed up on an iPhone or iPad, Apple's billing system handles your subscription. This means you cancel through Apple's settings, not through Affemity directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • If you don't see your name, log in to your Apple ID first.
3. Select Subscriptions.
4. Find and tap Affemity in your active subscriptions list.
5. Tap Cancel Subscription.
6. Confirm the cancellation when prompted.
7. Check your email for an Apple receipt confirming the cancellation date.

Keep this confirmation email as proof that you cancelled on a specific date. This matters if you're later charged after your cancellation date and need to request a refund from Apple.

Cancel if you subscribed through google play

Android users who signed up through Google Play also cancel via Google's system, not through Affemity's app or website directly.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Find Affemity and tap it.
5. Tap Cancel subscription.
6. Answer any follow-up questions, then confirm the cancellation.
7. Google will email you a confirmation; save this for your records.

Your subscription will end on the date shown on screen-usually the end of your current billing period. You'll retain access to Affemity until that date, then your account locks. Store the confirmation email so you have proof of when you cancelled.

Cancel if you subscribed directly through affemity's website

If you signed up directly on Affemity's website (rather than through Apple or Google), you must cancel by contacting Affemity support. This is the most important step: Affemity does not offer in-app or website self-cancellation for direct subscriptions.

1. Send a cancellation email to [email protected] with the subject line "Subscription Cancellation Request".
2. Include in your email:
   • Your full name as it appears on your account.
   • The email address associated with your Affemity account.
   • Your account creation date (if you remember it).
   • A clear statement: "I request immediate cancellation of my Affemity subscription."
3. Keep a copy of your email and any response from Affemity support.
4. If you don't receive a response within 5 business days, resend the email and document the second attempt.
5. You can also mail a written cancellation request to:
   • Affemity
     6 Thornes Office Park
     Monckton Road
     West Yorkshire, GB

Email is faster and more reliable than postal mail because you have an instant digital record of your cancellation request. Always save Affemity's response confirming your cancellation date. This proof is essential if a charge appears on your statement after you've cancelled.

Your consumer rights and what they mean for you

In Canada, the Consumer Protection Act and similar provincial laws protect you when you cancel online subscriptions. Understanding these rights empowers you to demand a refund if Affemity fails to honour your cancellation or continues charging you after you've cancelled.

Your legal position under canadian consumer law

Canadian consumer protection law requires that companies like Affemity clearly disclose their cancellation process before you pay. This means the terms must be easy to find, written in plain language, and accessible from your account. If Affemity made it difficult to cancel or hidden the cancellation option, they've likely breached your consumer rights. Additionally, if Affemity continues charging you after you've sent a valid cancellation request, those charges are unauthorized and you can dispute them with your bank.

If Affemity refuses to honour your cancellation or denies a refund you believe you're owed, you can escalate your complaint to your provincial consumer protection agency. In Ontario, that's the Ministry of Public and Business Service Delivery; in British Columbia, it's the Consumer Protection BC; in Alberta, it's Fair Trading Alberta. These agencies have legal power to enforce your rights and levy fines against companies that ignore consumer law.

Your right to a refund

The rules around refunds depend on two factors: (1) whether you cancelled before or after the first charge, and (2) what Affemity's terms say about refunds. If you cancelled within 7 business days of your first charge and haven't used the service significantly, Canadian consumer law typically requires a refund. This is your statutory cooling-off period-a legal window that lets you change your mind.

If you're outside the cooling-off period but have a valid complaint (for example, Affemity promised features that don't exist, or the service is unusable), you can still request a refund based on breach of contract or misrepresentation. Document everything: screenshots of what you paid, emails confirming your cancellation, and any communications with Affemity support. This evidence strengthens your case if you need to dispute the charge with your bank or escalate to a consumer protection agency.

After you cancel Affemity

Cancelling successfully is only half the battle. Protecting yourself after cancellation ensures no surprise charges appear on your statement.

What happens to your account after cancellation

Once Affemity or the app platform (Apple or Google) confirms your cancellation, your access to the service stops at the end of your current billing period. You may lose access to exclusive courses or coaching credits immediately, or the access may remain until your billing cycle ends-Affemity's terms vary. Either way, no new charges should appear after your cancellation is confirmed.

Check your bank or credit card statement 5 to 7 days after your cancellation date to confirm no charges posted. If you see a charge from Affemity or its payment processor after your confirmed cancellation date, contact your bank immediately to dispute it. Your cancellation confirmation email is proof that the charge is unauthorized.

If Affemity charges you after cancellation

If a charge appears after you've cancelled, act quickly. Contact your bank or credit card company and report the unauthorized charge. Provide them with your cancellation confirmation email as proof. Most banks can reverse the charge within 10 business days if you report it promptly. This process is called a chargeback, and it's your legal right as a consumer.

Simultaneously, send a follow-up email to Affemity's support team documenting the unauthorized charge and demanding a refund. Use clear language: "I cancelled my subscription on [date]. Your team confirmed this cancellation on [date]. A charge of $[amount] posted to my account on [date], which is after my cancellation. I demand an immediate refund." Keep copies of everything-your cancellation request, Affemity's confirmation, the bank statement showing the unauthorized charge, and your demand for a refund.

Common mistakes people make when cancelling Affemity

Cancelling a subscription can feel stressful, especially if you're unsure whether you're doing it correctly. Here are the pitfalls that trap many Canadians-and how to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

Simply deleting the Affemity app from your phone does NOT cancel your subscription. This is the most common error. Charges continue even though you can no longer see the app. You must actively cancel the subscription through Apple, Google, or Affemity's support directly. Deletion and cancellation are two separate actions.

Mistake 2: not saving your cancellation confirmation

If you cancel by email and don't receive a clear confirmation from Affemity stating your cancellation date, you have no proof. Always ask for written confirmation when you cancel. Take screenshots of any confirmation messages. If Affemity charges you after your cancellation, this proof is essential to dispute the charge or file a complaint with a consumer protection agency.

Mistake 3: cancelling too close to your renewal date

If you cancel on the same day as your renewal, there's a small risk that both the charge and your cancellation process simultaneously. To be safe, cancel at least 2 to 3 days before your renewal date. Check your last receipt or account dashboard to see when your next renewal date is, then cancel well in advance.

Mistake 4: assuming you'll get a pro-rata refund

If you pay $52 for a full month and cancel after 10 days, Affemity is unlikely to refund you $16 for the unused portion-unless their terms explicitly allow it. Most subscription services charge you for the full period. Only if you cancel within the cooling-off period (7 business days of your first charge) or if Affemity breaches the service terms do you have a legal right to a partial refund. At Tocancel, we recommend reading Affemity's refund policy carefully before you expect any money back.

Your checklist for cancelling Affemity safely

Use this checklist to ensure you've covered every step and protected your rights.

How tocancel helps you cancel Affemity with confidence

At Tocancel, we understand that cancelling a subscription-especially one tied to your personal life and finances-can feel daunting. That's why we've built a comprehensive resource hub to guide you through every step. Tocancel has helped thousands of consumers cancel unwanted subscriptions, negotiate with companies, and recover unauthorized charges. Whether you're cancelling Affemity or another service, our guides explain your rights in plain language and give you the exact steps to protect yourself.

When you use Tocancel, you gain access to verified cancellation methods, real consumer experiences, and legal references specific to Canada. You'll know exactly what to say in your cancellation email, how long to wait for confirmation, and what to do if Affemity ignores your request. Tocancel empowers you to take action with confidence-no hidden fees, no runaround, just clear consumer-centred advice.

Contact information for Affemity direct subscription cancellations

If you signed up directly through Affemity's website (not via Apple or Google), use this contact information to send your cancellation request.

Email: [email protected]
Postal address: Affemity, 6 Thornes Office Park, Monckton Road, West Yorkshire, GB

Send your cancellation email with the subject line "Subscription Cancellation Request" and include your full name, account email, and a clear statement requesting immediate cancellation. Keep a copy of your email and any response from their support team. If you don't receive a reply within 5 business days, send a follow-up and document the second attempt.

Final thoughts on cancelling Affemity

Cancelling Affemity is straightforward once you know where you signed up and follow the correct steps for that platform. Whether you subscribed through Apple, Google, or Affemity directly, you have a clear cancellation path and legal protections under Canadian consumer law. The key is to act quickly, save your confirmation, and monitor your bank statement for unauthorized charges after cancellation.

Your consumer rights are real and enforceable. If Affemity refuses to cancel your subscription, continues charging you after you've requested cancellation, or denies a refund you're legally entitled to, you can escalate to your provincial consumer protection agency and dispute the charges with your bank. Tocancel is here to support you through every step of the cancellation process. Whether you need help drafting your cancellation email, understanding your refund rights, or escalating a complaint, Tocancel provides the guidance and confidence you need. Take action today-your wallet will thank you.