Cancel Affemity: Step-by-Step Guide

How to cancel Affemity and stop auto-renewal charges in the philippines

What Affemity is and why filipinos are signing up

Affemity is a digital subscription service that delivers relationship coaching tools, guided content, and support resources entirely online. The company operates as Affemity Enterprises Limited, registered with a corporate office in Limassol, Cyprus, and your service contract is governed by Cyprus law according to their published terms and conditions.

When you sign up in the Philippines, you pay in Philippine pesos (₱) for access to coaching materials and digital resources-not physical services or in-person sessions. This distinction matters during cancellation, because digital subscriptions typically remain active until the end of your current billing cycle, even after you submit a cancellation request. Understanding this timing is crucial to avoiding unexpected charges after you think you have cancelled.

How Affemity charges work in the philippines

Affemity operates as a recurring subscription that auto-renews every month until you cancel. Most new users start with a free trial period that automatically converts to a paid plan unless you stop it before the trial ends. This is where many cancellations fail: users assume the trial is free permanently, then discover unexpected charges on their bank statement weeks later.

You can subscribe through the Affemity website directly or via the iOS App Store. Billing appears on your statement under the Affemity name, or under Apple's "App Store and iTunes" label if you subscribed through the app. Local pricing ranges from ₱499.00 to ₱2,490.00 per month depending on your plan tier.

Where Affemity support operates and what to expect

Affemity provides a help page on their website and a support email at [email protected]. However, they do not offer phone support or live chat, which means email is your primary contact method for disputes and cancellation requests. This is why keeping screenshots and email records is essential-they form your paper trail if something goes wrong during cancellation or if you need to escalate to a consumer authority.

Tocancel has helped thousands of consumers navigate subscription cancellations in the Philippines, and we know that services without live support can create frustration. That is why we walk you through every step so you have clear evidence of your cancellation request and can act with confidence.

Pricing breakdown and what you are paying for each month

Understanding your plan tier helps you verify charges and confirm which subscription you are cancelling.

All plans renew automatically on your billing date unless you cancel before that date arrives. If you are on the Elite plan at ₱2,490.00 per month and you cancel five days after your renewal, you will still be charged for the full month. Therefore, timing your cancellation to align with your billing cycle can save you substantial money.

Should you cancel Affemity? common reasons philippine users step back

Cancellation decisions are personal, but recognising your reason helps you avoid similar traps with future subscriptions.

Red flags that suggest cancellation is your best move

• You signed up for the free trial and forgot about it-the trial has now converted to a paid plan, and you have been charged monthly without using the service.
• You trialed the service but found the content does not match your relationship goals or coaching style.
• You subscribed at a higher tier but realised you only need entry-level resources, and the cost no longer justifies the value.
• You noticed duplicate charges or billing errors on your statement that Affemity support has not resolved within 14 days.
• The free trial period is about to end, and you have decided the service is not for you.
• You have completed the coaching programme or achieved your goals and no longer need ongoing access.

Reasons to stay with Affemity

• The content aligns with your relationship coaching goals and you actively use the materials monthly.
• You have just started a trial period and want to explore the full service before deciding.
• You are on a lower-tier plan (₱499.00 or ₱999.00) and the monthly cost fits your budget comfortably.
• You value the exclusive Elite tier content and priority support for ongoing guidance.

Your consumer rights and what they mean for you

Your legal position is protected under the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to cancel any recurring subscription and receive a refund for charges incurred without your informed consent.

Under this law, Affemity must provide you with clear information about auto-renewal charges before you are billed. If they did not clearly disclose the trial-to-paid conversion, the charges after your trial may be unlawful. In practice, this means you can request a refund for those charges even after cancellation, and Affemity must respond to your request within 14 days.

The Department of Trade and Industry (DTI) is the consumer protection authority in the Philippines responsible for enforcing this law. If Affemity refuses to cancel your subscription or denies a refund you believe you are entitled to, you can file a complaint with the DTI's Consumer Grievance Center. Tocancel recommends documenting every step-screenshots of your subscription confirmation, billing statements, and email correspondence-because this evidence is what the DTI will review if you escalate.

This means you have legal power here: Affemity cannot refuse to cancel, and they cannot ignore a cancellation request beyond the end of your current billing cycle.

How to cancel Affemity: step-by-step methods

Your cancellation method depends on where you subscribed-directly through the Affemity website or via the iOS App Store.

Cancelling an Affemity subscription via the website

1. Log in to your Affemity account at affemity.com using your email and password.
   • If you cannot remember your password, click "Forgot password?" and follow the reset link sent to your email.
   • Keep your login confirmation email for your records.
2. Navigate to your account settings or subscription management page.
   • Look for a menu icon (three horizontal lines) in the top-left or top-right corner.
   • Select "Account", "My subscription", or "Billing" from the dropdown menu.
3. Locate your active subscription and select "Cancel subscription" or "Manage plan".
   • Affemity may ask you why you are cancelling-provide honest feedback, but do not feel obligated to explain in detail.
   • Do not click "Pause" instead of "Cancel" unless you want to temporarily suspend, not permanently end, your subscription.
4. Confirm your cancellation by clicking the final "Cancel" or "Confirm cancellation" button.
   • Affemity will display a cancellation confirmation message on the screen.
   • Take a screenshot of this confirmation page immediately.
5. Check your email inbox for a cancellation confirmation email from Affemity within 24 hours.
   • Save this email to a dedicated folder for future reference.
   • If you do not receive this email within 24 hours, contact [email protected] with your account email and the date you cancelled.

Cancelling an Affemity subscription via the iOS app store

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the account icon (your profile picture) in the top-right corner.
2. Select "Subscriptions" from the menu that appears.
   • This opens your active subscription list.
3. Find Affemity in the list and tap on it.
   • If you have multiple Apple subscriptions, scroll down to locate Affemity by name.
4. Tap "Cancel subscription" or "Manage".
   • Apple will display your subscription details, renewal date, and pricing.
   • Confirm the billing date shown-this is when your next charge will occur if you do not cancel now.
5. Tap the red "Cancel subscription" button.
   • Apple will ask you to confirm once more.
   • Select "Confirm" to complete the cancellation.
6. Screenshot the cancellation confirmation page that appears.
   • This screenshot serves as your proof of cancellation with Apple, separate from any confirmation Affemity sends.

What happens after you cancel Affemity

Cancellation does not mean immediate access loss; instead, you retain access until the end of your current billing cycle.

Your access and charges after cancellation

Once you cancel, you can continue using Affemity for the remainder of your paid month. For example, if you cancel on the 15th of the month but your billing date is the 25th, you keep full access until the 24th. On the 25th, no new charge will appear because your subscription is already cancelled.

No refund will be issued for the month you cancel during-you have already paid for that time, and you can use it until the billing date arrives. However, if you cancelled within a grace period (if Affemity offers one) or if the cancellation was processed in error, you may be eligible for a partial refund. This is where Tocancel recommends keeping your cancellation confirmation, because you will need it to prove your request if a charge appears after cancellation.

Verify your cancellation status

After three to five business days, log back into your Affemity account and confirm that your subscription status shows "Cancelled" or "Inactive". If your status still shows "Active" or "Renewal pending", contact [email protected] immediately with your cancellation confirmation screenshot and ask for manual verification.

Check your bank or credit card statement on your normal billing date to confirm that no new charge has posted. If a charge appears after your cancellation, this is a billing error, and you have the right to dispute it with your bank and request a chargeback. Document this charge and include it in any complaint to the DTI.

Refunds and how to request one

Your refund eligibility depends on why you are cancelling and when you request one.

When Affemity will refund your money

You are entitled to a refund under the Consumer Act of the Philippines if:

• Affemity charged you without clear disclosure of auto-renewal terms before you were billed.
• You cancelled during a free trial period and a charge was applied anyway.
• A duplicate or erroneous charge appeared on your statement, and Affemity cannot explain it.
• You cancelled within 14 days of your first charge and the company did not provide adequate service or content.

In any of these cases, send an email to [email protected] with the subject line "Refund request for account [your email]". Include your cancellation confirmation, screenshots of the disputed charge, and a clear explanation of why you believe the charge was unlawful. Affemity must respond within 14 days under Philippine consumer protection law.

How to escalate if Affemity denies your refund

If Affemity refuses your refund or does not respond within 14 days, you can file a complaint with the Department of Trade and Industry (DTI). Visit the DTI website or visit your nearest DTI regional office in person. Tocancel recommends filing your complaint online or in writing so you have a record of submission. Attach copies of all emails, screenshots, and billing statements to your complaint file.

The DTI will investigate Affemity's response and can order them to refund you if they find the charges were unlawful. This process typically takes 30 to 60 days, but it is free and does not require you to hire a lawyer.

Common mistakes to avoid when cancelling Affemity

Cancellation can feel stressful, especially if you have been charged unexpectedly, but most mistakes are easy to prevent with planning.

• Do not assume the free trial lasts forever. Mark your trial end date on your calendar and cancel before it expires. If you forget, you have 14 days to request a refund for the first automatic charge.
• Do not click "Pause subscription" if you want to cancel permanently. Pausing keeps your account active and may allow Affemity to resume billing after 30 or 90 days without asking you again.
• Do not cancel only through email. Always cancel through the official website or app first, then email support for confirmation. This gives you two paper trails.
• Do not ignore a charge that appears after cancellation. Dispute it with your bank within 30 days so your bank can investigate and issue a chargeback if necessary.
• Do not assume Affemity will automatically send you a refund. Refunds must be requested in writing, and you must provide documentation of the disputed charge and your cancellation request.
• Do not delete your confirmation emails or cancel your bank account before verifying that no new charges post. Keep these records for at least three months after cancellation.

Affemity cancellation checklist

Use this checklist to confirm you have completed every step and protected yourself.

Affemity customer reviews and what users report

Affemity has a 4.5 out of 5 rating across multiple review platforms, with most positive feedback centred on the quality of relationship coaching content. However, users frequently report frustration with the cancellation process, citing unclear instructions and delayed responses from support.

Common complaints include:

• Free trial conversion to paid plan occurred without a reminder email.
• Support took longer than 14 days to respond to cancellation or refund requests.
• Subscription status remained "Active" in the account dashboard even after cancellation was confirmed.
• Charges continued to appear one or two days after cancellation was supposedly completed.

The positive reviews highlight the content quality and personalised coaching approach, which suggests the service delivers value for users who actively engage with the materials. However, the cancellation complaints underline why Tocancel emphasises documentation and timely action-this service requires you to be proactive about confirming your cancellation.

How tocancel can help you cancel with confidence

Tocancel is a consumer-rights platform dedicated to helping Filipinos navigate subscription cancellations safely and legally. We have helped thousands of consumers cancel services like Affemity, dispute erroneous charges, and escalate complaints to the DTI when companies ignore refund requests.

Tocancel provides step-by-step cancellation guides, tracks your documentation, and offers templates for refund request emails and DTI complaints. When you use Tocancel, you gain access to consumer rights information specific to Philippine law, which means you always know where you stand legally.

If you cancel Affemity and encounter problems-whether a charge posts after cancellation or support refuses to refund you-Tocancel is here to walk you through escalation. Visit Tocancel.com today to start your cancellation and document every step.

Summary and next steps

Cancelling Affemity is straightforward when you follow the right steps and keep your evidence in one place. Whether you subscribed through the website or the iOS App Store, your cancellation is complete only when you see confirmation in writing and verify that your subscription status has changed to "Cancelled".

Remember: you have the legal right to cancel under the Consumer Act of the Philippines, and you have the right to request a refund if Affemity charged you without clear consent. Timing matters, documentation matters, and persistence matters-especially if support is slow to respond.

Start your cancellation today using the step-by-step method that matches where you subscribed. Take screenshots at every stage. Monitor your next billing date. And if a problem arises, know that you have legal protection and access to the DTI as an escalation point. Tocancel has helped thousands of consumers cancel subscriptions like Affemity and secure refunds they were entitled to-and we are here to help you too.

Contact information for escalation

Affemity support email: [email protected]

Department of Trade and Industry (DTI) Philippines: Visit www.dti.gov.ph or visit your nearest DTI regional office. You can file a consumer complaint online through their Consumer Grievance Center or submit a written complaint in person.

DTI Consumer Hotline: 1386 (toll-free in the Philippines)

Start your cancellation today with Tocancel by your side-confidence guaranteed.