Cancel Loot Crate: The Right Way

How to cancel Loot Crate in canada and protect your wallet

Why you might want to cancel Loot Crate

Loot Crate is a subscription box service that delivers themed pop-culture merchandise and collectibles to your door each month. Each box contains licensed items tied to movies, games, comics, and fandoms, and the appeal can wear off quickly once the novelty fades. If you've signed up and discovered that the boxes don't match your interests, your budget has tightened, or you're sitting on unopened deliveries, cancellation is your right. Tocancel understands that subscription fatigue is real, and thousands of Canadian subscribers cancel every month for exactly these reasons.

Common reasons subscribers cancel

You might cancel because the items no longer excite you, the monthly charges add up faster than you expected, or you've realised you prefer to choose your own collectibles. Some subscribers find that the merchandise quality or theme variety doesn't align with their interests after the first few boxes. Others cancel because they've committed to a longer multi-month plan and want to exit early. Whatever your reason, your consumer rights remain the same: you have the legal right to cancel your subscription, and Tocancel is here to walk you through the process with confidence.

Is Loot Crate still worth it?

Before cancelling, consider whether you're genuinely enjoying the service. Are you opening the boxes? Do you display or use the items? If the answer is no, and the monthly charge is sitting on your credit card statement forgotten, then cancellation makes sense. However, if you're on a multi-month plan and want to preserve future value, check whether pausing is an option before you cancel outright. Either way, Tocancel recommends reviewing your account settings now to see all your options clearly.

Your consumer rights in canada

Canadian consumer protection law gives you real legal standing when cancelling subscription services, and understanding your rights is the first step toward confident action.

Provincial protections that apply to you

Consumer protection frameworks vary by province, but all Canadian provinces prohibit misleading advertising, unfair business practices, and non-delivery of goods. Your legal position is this: if Loot Crate fails to deliver your box, charges you after you cancel, or refuses a lawful cancellation, you have enforceable consumer rights. Ontario's Consumer Protection Act, British Columbia's Consumer Protection Act, and equivalent legislation in other provinces all protect you. If Loot Crate breaches these protections, you can escalate to your provincial consumer protection office without cost. Tocancel advises you to keep all emails, screenshots, and payment records as evidence from day one, because this documentation will strengthen your position if you need to dispute a charge with your bank or file a formal complaint.

When to escalate your complaint

If Loot Crate does not acknowledge your cancellation request within 7 business days, or if charges continue after your confirmed cancellation date, escalate immediately. Contact your provincial consumer protection authority (such as Consumer Protection Ontario, Service BC, or the equivalent in your region) and file a formal complaint. You can also contact the Competition Bureau if you suspect deceptive marketing or false billing practices. Your payment provider (credit card company or bank) can dispute the charge on your behalf through chargeback rules if Loot Crate refuses to cooperate. Document every step: screenshot your account settings, save email confirmations, and note the date and time of all contact attempts. This paper trail is your legal shield.

How to cancel Loot Crate step by step

Loot Crate offers multiple cancellation methods, and the online account method is fastest and leaves the clearest digital record for your protection.

Cancel online through your Loot Crate account

The most reliable way to cancel is through your account dashboard, which typically takes 2 to 3 minutes and gives you instant written confirmation.

1. Visit lootcrate.com and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it before proceeding.
2. Navigate to your account settings or subscription management page, usually labelled "Account," "My Subscriptions," or "Manage Subscription."
   • Look for a gear icon, profile icon, or account menu in the top right corner of the page.
3. Locate your active Loot Crate subscription and click "Cancel" or "Manage Subscription."
   • You may be asked why you're cancelling; this feedback is optional but can be useful for the company.
4. Confirm your cancellation request when prompted.
   • The system will show a confirmation message; screenshot this screen immediately for your records.
5. Check your email within minutes for a cancellation confirmation from Loot Crate.
   • Save this email in a dedicated folder titled "Loot Crate Cancellation" so you can find it quickly if needed later.
6. Verify that no new charge appears on your next billing date.
   • Check your credit card or bank statement 5 to 7 days after your cancellation date to confirm the charge has stopped.

Your legal position is clear: once you submit a cancellation request online, Loot Crate must stop charging you on your next billing date or within the timeframe stated in their terms.

Cancel by email if online isn't working

If you cannot access your account or the online cancellation button is broken, email customer support as a documented backup method.

1. Locate the customer support email address on the Loot Crate website, usually listed under "Contact Us."
   • If you cannot find an email, search for "Loot Crate customer support" on their website or check your previous order confirmation emails.
2. Compose a clear email stating your full name, email address, and order or subscription number.
   • Example subject line: "Cancellation Request - [Your Name]"
   • Example body: "I request immediate cancellation of my Loot Crate subscription effective immediately. My email on file is [your email]. Please confirm this cancellation in writing."
3. Send the email and await a response within 3 to 5 business days.
   • If you do not receive a response, send a second email and note the date and time of both attempts.
4. Save all email correspondence in your "Loot Crate Cancellation" folder.
   • This email chain is your evidence if Loot Crate continues to charge you after your cancellation request.

Cancel by postal mail if digital methods fail

If online and email cancellation do not work or go unanswered, postal mail creates an official paper trail that is particularly strong in consumer disputes.

1. Write a formal cancellation letter on plain paper or on your letterhead.
   • Include your full name, email address, phone number, subscription number, and the date.
   • State clearly: "I request immediate cancellation of my Loot Crate subscription, effective immediately."
2. Mail the letter by registered or tracked postal mail (such as Canada Post Xpresspost with tracking).
   • Do not use regular mail, because you need proof of delivery.
3. Send to the address listed in Loot Crate's terms of service or on their website.
   • If no Canada-specific address is listed, use their US address; Loot Crate is an international service and must accept cancellation by mail at their registered address.
4. Keep the tracking number and delivery confirmation.
   • This proof of delivery is powerful evidence in a consumer complaint or chargeback dispute.

Refunds and what to expect after cancellation

Understanding refund timelines and what happens to your account after cancellation removes uncertainty and helps you plan accordingly.

Refund eligibility and timelines

Loot Crate's refund policy depends on when your next box ships and how long you've been subscribed. If you cancel before your next box is dispatched, you are typically eligible for a full refund of that month's charge. However, once a box has shipped, Loot Crate usually does not refund that month's payment. Review Loot Crate's cancellation policy in your account or in their terms of service to confirm the exact cut-off date. If you cancel mid-month and your box has already shipped, contact customer support within 14 days to request a refund; many companies honour refund requests within a grace period. Tocancel recommends requesting a refund in writing (email or registered mail) so you have proof of your request. If Loot Crate refuses a refund you believe you are entitled to under Canadian consumer law, escalate to your provincial consumer protection office or dispute the charge with your credit card company.

Accessing your account after cancellation

After you cancel, your account typically remains active so you can download invoices, check your order history, and access any digital content. However, you will stop receiving physical boxes and will not be charged again. Some subscribers keep their accounts active for reference; others request account deletion. If you want your account fully deleted, contact customer support in writing and request permanent account removal, including all personal data. Tocancel reminds you that under Canadian privacy law, companies must respect your data deletion requests within a reasonable timeframe.

Pricing, plans and what to avoid

Understanding Loot Crate's pricing structure and common cancellation traps helps you avoid surprise charges and hidden fees.

Loot Crate pricing overview

Your legal right remains the same regardless of plan length: you can cancel at any time, though refunds on longer commitments may be limited or denied.

Common traps and how to avoid them

Many subscribers discover too late that multi-month plans are harder to cancel than monthly subscriptions. If you commit to a 6-month or annual plan and want to cancel after 2 months, Loot Crate may refuse a refund of the remaining balance. This is not illegal in Canada as long as the terms were disclosed upfront, but it is a financial trap. To avoid this, read the full cancellation policy before you subscribe. If you've already committed to a longer plan and now want to cancel, contact customer support immediately and request a goodwill refund; many companies will honour this if you're polite and prompt. If Loot Crate refuses, you can escalate to your credit card company or provincial consumer authority if you believe the terms were misleading or the service is not as advertised.

Another trap is the auto-renewal reminder email sent days before your next charge. If you ignore this email and don't cancel by the cut-off date, you'll be charged for the next box. Tocancel advises you to set a phone reminder 7 days before your billing date so you never miss the window to cancel if you want to.

Common mistakes and how to avoid them

Cancellation can feel stressful, especially if charges keep appearing after you think you've quit, but most problems stem from preventable mistakes.

Not screenshotting your cancellation confirmation

If you cancel online but don't screenshot the confirmation page, you have no proof that you cancelled on that date. Loot Crate's support team may later claim they have no record of your request. Always screenshot the cancellation confirmation page immediately after you click "confirm," and email this screenshot to yourself as a backup. This single step has saved thousands of Tocancel users from fraudulent re-billing disputes.

Cancelling but forgetting to check your next billing date

You cancelled, got a confirmation email, and thought you were done. Then, 30 days later, a charge appears. This happens because cancellations often take effect on the next billing cycle, not immediately. Mark your calendar or set a phone reminder for your next billing date, typically 25 to 30 days after cancellation. Check your credit card or bank statement that day to confirm the charge did not go through. If it did, contact customer support immediately and reference your cancellation confirmation. If the company refuses to reverse the charge, dispute it with your bank or credit card company within 60 days.

Not keeping emails or correspondence

If you email Loot Crate to cancel but then delete the email thread, you lose evidence that you ever requested cancellation. Save every email exchange in a dedicated folder with today's date in the subject line. If you need to escalate to your provincial consumer protection office or your bank, these emails are your proof that you acted in good faith and the company failed to comply.

Assuming you have 14 days to change your mind

Canada has no universal 14-day "cooling-off" period for all online subscriptions. However, some provinces offer a short window (typically 10 to 14 days) to cancel digital goods or services if you've purchased them online. Check your province's specific consumer protection act. If you have changed your mind within this window, contact Loot Crate immediately in writing and request a cancellation and refund based on your provincial law. Tocancel recommends doing this by email or registered mail so you have proof of the date and time of your request.

Checklist before and after cancellation

Use this checklist to ensure you've covered all bases and protected yourself legally.

What to do if Loot Crate keeps charging you

If charges continue after you cancel, you have legal remedies and Tocancel is here to help you understand them clearly.

Step 1: contact Loot Crate immediately

Email or call customer support and state clearly that you cancelled your subscription and have been charged again. Reference your cancellation confirmation date and the unexpected charge date. Ask for an immediate refund and a written explanation of why the charge occurred. Give Loot Crate 5 business days to respond and reverse the charge.

Step 2: dispute the charge with your bank or credit card company

If Loot Crate does not refund you within 5 business days, contact your bank or credit card company and file a chargeback dispute. Explain that you cancelled your subscription, have proof of cancellation, and were charged anyway. Provide screenshots of your cancellation confirmation and email exchanges as evidence. Your bank or credit card company will investigate and typically reverse the charge within 10 to 30 days. This is a legal right protected by Canadian banking regulations.

Step 3: file a complaint with your provincial consumer protection office

If Loot Crate charges you repeatedly or refuses to honour your cancellation request, escalate to your provincial consumer protection authority. In Ontario, contact Consumer Protection Ontario; in British Columbia, contact Service BC; in other provinces, search "[Your Province] consumer protection office." File a formal complaint with details of your cancellation attempts, proof of charges, and copies of all email correspondence. These offices can investigate Loot Crate's practices and take enforcement action if the company is systematically violating consumer law. Tocancel has supported hundreds of Canadian consumers through this process, and it works.

Summary and next steps

Cancelling Loot Crate is straightforward when you follow the right steps and protect yourself with documentation. Your consumer rights under Canadian law are real and enforceable, and you should feel confident exercising them.

Your action plan now

Log into your Loot Crate account today using the steps above under "Cancel online through your Loot Crate account." Take a screenshot of your cancellation confirmation and save it. Check your email for the confirmation message within minutes and file it in a folder labelled "Loot Crate Cancellation [Today's Date]." Set a phone reminder for your next billing date 30 days from now. On that date, check your bank or credit card statement to confirm no charge went through. If all goes smoothly, you're done. If charges reappear, follow the escalation steps in "What to do if Loot Crate keeps charging you" immediately.

Tocancel has helped thousands of Canadian consumers cancel unwanted subscriptions with clarity, confidence, and legal protection. Your wallet, your time, and your peace of mind matter. Take action today, and know that you are protected by law.