Cancel Loot Crate: Step-by-Step Guide

How to cancel Loot Crate in the philippines without hidden charges

Why you might want to cancel Loot Crate

Loot Crate is a monthly or bimonthly subscription box service that delivers themed collectibles, merchandise, and pop culture items tied to movies, games, comics, and television shows. If you signed up in the Philippines, you pay in Philippine pesos for boxes shipped to your address every billing cycle, unless you actively cancel the subscription. Many Filipino subscribers find themselves charged unexpectedly because they forgot they had an active auto-renewal plan in place.

Understanding your Loot Crate subscription

When you subscribe to Loot Crate, you commit to an auto-renewing plan, not a one-time purchase. Your subscription automatically extends for successive periods at the current subscription rate unless you cancel it beforehand. This automatic renewal is the critical detail most subscribers miss until their next charge appears on their credit or debit card.

Loot Crate operates from the United States but ships internationally, including to the Philippines. Their pricing in Philippine pesos ranges from approximately ₱1,000 per month for specialty plans like Loot Tees, up to ₱2,000 or more for bimonthly themed boxes. Shipping costs are charged separately and remain non-refundable, even if you cancel before your box arrives at your address.

Common reasons filipino subscribers cancel

The most common reasons subscribers in the Philippines cancel include delayed deliveries (international shipping can take four to eight weeks), boxes that arrive damaged, billing confusion due to currency conversion rates, and simply changing interests over time. Some cancel because they forgot they had an active subscription running in the background. Others discover that Loot Crate's no-refund policy on shipping and handling makes the overall cost feel unfair once you factor in delivery delays and potential customs charges.

Whatever your reason, the good news is that Loot Crate explicitly states in its terms of service that there is no minimum commitment and you can cancel at any time. The challenge is doing so without confusion, continued charges, or hidden fees appearing on your next billing statement.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you enforceable rights to cancel subscription services and dispute unfair billing practices.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, you have the right to accurate information about what you are purchasing, fair billing practices, and protection against deceptive or misleading advertising. If Loot Crate continues to charge your card after you have submitted a cancellation request, that is a direct violation of the law. You also have the right to dispute charges and demand proof that you authorized continued billing.

The law requires that businesses honor cancellation requests in a timely manner. Your legal position is straightforward: once you submit a valid cancellation request through any official channel, Loot Crate must stop billing you within a reasonable timeframe. If they acknowledge your cancellation but continue billing, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group, which is the government body responsible for enforcing consumer rights in the Philippines.

Your protection if charges continue after cancellation

If you cancel through the official methods but Loot Crate continues to charge your card, document everything with screenshots of your cancellation confirmation, account details, and the unwanted charges. Send a formal written request to their support email with this documentation. If they fail to respond or refund within fourteen days, you can file a complaint with the DTI Consumer Protection Group, which has the authority to investigate and compel businesses to stop unlawful billing practices.

The DTI can also order the company to pay compensatory damages and penalties if they find a violation. This legal framework protects you, and Tocancel recommends knowing these rights before you begin your cancellation process so you approach it with confidence and documentation from the start.

Cancellation methods you can use

Loot Crate provides three official ways to cancel your subscription, each with its own advantages and documentation trail.

Cancel online through your Loot Crate account

The fastest and most convenient method is to cancel directly through your online account dashboard. Log in to your Loot Crate account on their website, navigate to your account settings or subscription management section, and look for the "Cancel Subscription" or "Manage Subscription" button. Click it, select your reason for cancellation (optional), and confirm the cancellation. You will receive an on-screen confirmation message and usually an email confirmation to your registered email address within minutes. Screenshot both the on-screen confirmation and save the email confirmation email to your device for your records.

This method is preferable because it creates an instant digital record, is faster than email or mail, and shows Loot Crate that you took direct action through their system. Tocancel recommends this method as your first choice whenever the online option is available and functional.

Cancel by emailing Loot Crate support

If you cannot access your online account or prefer written confirmation, email Loot Crate's support team at [email protected] with your cancellation request. Write a clear, professional email that includes your full name, account email address, and a direct statement: "I request that my Loot Crate subscription be cancelled effective immediately." Ask for written confirmation of your cancellation. Send this email from the same email address registered to your Loot Crate account so they can easily verify your identity and locate your subscription.

Keep the email thread in your inbox and note the exact date and time you sent the request. Loot Crate typically responds within two to five business days, and you will receive a confirmation email stating that your subscription has been cancelled and no further charges will occur. This email becomes your proof of cancellation if any dispute arises later.

Cancel by registered mail to Loot Crate

For the strongest documentary evidence, you can send a cancellation letter via registered mail to Loot Crate's corporate address. This method creates an official postal record with a delivery confirmation, which is valuable if you ever need to escalate a dispute to the DTI or your bank. Write a formal letter stating your name, account email, subscription details, and your request to cancel, then send it via registered mail (padadalang nilagyan ng insurance) and keep your proof of mailing receipt.

Although slower than email or online cancellation, this method is highly recommended if you have experienced any problems with the company or if you want the strongest possible legal documentation. Tocancel suggests this option if you have already tried other methods and the company has not honored your cancellation request.

Step-by-step guide to cancelling your Loot Crate subscription

Follow these numbered steps to cancel your subscription cleanly and document your action.

Steps to cancel online (fastest method)

1. Log into your Loot Crate account using your email address and password
   • Go to lootcrate.com and click the login button in the top right corner
   • Enter your registered email and password
   • If you have forgotten your password, use the "Forgot Password" link to reset it
2. Navigate to your account settings or subscription management section
   • Look for "Account," "My Subscription," or "Manage Subscription" in the menu
   • Different versions of the website may label this differently, so check your profile icon or account dropdown
3. Find and click the "Cancel Subscription" button
   • Read any confirmation messages that appear
   • The system may ask you why you are cancelling (optional question; you may skip it)
4. Confirm your cancellation when prompted
   • The system will warn you that you will lose access to any pending boxes or benefits
   • Click "Confirm Cancellation" or the equivalent button to proceed
5. Screenshot the on-screen confirmation message
   • Take a screenshot showing your cancellation confirmation and the date and time
   • Save this screenshot to a folder on your computer or cloud storage
6. Check your email for a cancellation confirmation email
   • Loot Crate will send you a confirmation email to your registered address
   • Forward this email to yourself again or save it as a PDF for your records

Steps to cancel by email

1. Open your email and create a new message to [email protected]
   • Use the email address that is registered to your Loot Crate account
   • Loot Crate support will verify your identity using your email address
2. Write a clear cancellation request
   • Subject line: "Cancellation Request for Loot Crate Subscription"
   • Body: Include your full name, account email address, and a direct statement such as "I request that my Loot Crate subscription be cancelled effective immediately"
   • Ask for written confirmation: "Please send me a confirmation email stating that my subscription has been cancelled and no further charges will be made to my account"
3. Send the email and note the date and time
   • Send the email and immediately take a screenshot showing the sent time
   • Note the date in your calendar or document
4. Wait for a response from Loot Crate support
   • Typical response time is two to five business days
   • Check your inbox and spam folder for their reply
5. Save the cancellation confirmation email
   • When Loot Crate responds, forward the confirmation email to yourself or download it as a PDF
   • Store this in a cancellation records folder for future reference

Steps to cancel by registered mail

1. Write a formal cancellation letter
   • Include your full name, address, phone number, and account email
   • Include your Loot Crate subscription details if you have them
   • Write clearly: "I request that my Loot Crate subscription be cancelled effective immediately as of [today's date]"
   • Keep the letter to one page and use clear, professional language
2. Prepare your envelope and address it to Loot Crate's corporate office
   • See the "Loot Crate contact and mailing address" section at the end of this guide for the correct address
   • Write the address clearly in pen or print it neatly
3. Send the letter via registered mail from your local post office
   • Go to a Philippine postal office and request registered mail service (padadalang nilagyan ng insurance)
   • Ask for a tracking number and proof of mailing receipt
   • Keep the receipt in a safe place
4. Track your letter using the tracking number provided
   • Monitor the postal tracking system to confirm delivery within seven to fourteen business days
   • Take a screenshot of the delivery confirmation
5. Document your actions
   • Save the mailing receipt, tracking number, and delivery confirmation in your records
   • If Loot Crate does not respond within fourteen days, contact them again or escalate to the DTI

Loot Crate subscription pricing and plan details

Understanding what you are paying for helps you make an informed decision about whether to cancel or continue your subscription.

Prices and contents are subject to change and may vary depending on currency exchange rates and promotional offers. Shipping costs are non-refundable even if you cancel before your box is delivered. If you are on a premium plan like Loot Crate DX, cancelling will end your access to exclusive items and priority shipping.

After you cancel: what happens next

Knowing what to expect after cancellation helps you spot any problems quickly and take action if needed.

Immediately after cancellation

Once your cancellation is processed, you will lose access to your Loot Crate account dashboard, although you may retain the ability to log in and view your order history. You will no longer be able to place new orders or manage your subscription. If you had a box scheduled to ship before your cancellation date, that box may still arrive (contact support to ask for a refund if it does). After cancellation, your next billing cycle will not occur, and your payment method will no longer be charged by Loot Crate.

Monitor your bank or credit card statement

Check your bank or credit card statement for the next fourteen to thirty days after cancellation to confirm that no further charges from Loot Crate appear. If you see a charge after your cancellation date, do not panic. This could be a delayed processing of a final shipment or a billing error. Contact Loot Crate support immediately with your cancellation confirmation email and the date of the unwanted charge. Ask for an explanation and a refund of the amount charged.

If Loot Crate does not respond or refuses to refund, you have the right to dispute the charge with your bank or credit card company. Most banks allow you to dispute unauthorized charges within sixty days. Provide your bank with your cancellation confirmation email as evidence that you terminated your subscription before the charge was made. Tocancel recommends keeping all cancellation records for at least six months to twelve months in case any disputes arise.

Request proof of cancellation if needed

If you cancelled by email or mail and do not receive a confirmation, send a follow-up message to [email protected] asking for written proof that your subscription was cancelled. Reference the date you originally sent your cancellation request. This follow-up creates another documented touchpoint and may prompt a faster response if your original request was missed or delayed.

Common mistakes to avoid when cancelling

Many subscribers make preventable errors that delay cancellation or leave them vulnerable to continued charges, but these mistakes are easy to avoid with the right knowledge.

Mistake one: assuming a pause equals cancellation

Some subscription services offer the option to pause your account temporarily. If you see a "Pause" button instead of "Cancel," do not click it. Pausing your subscription means Loot Crate will resume charging you after the pause period ends, usually after one to three months. If you want to end your subscription permanently, you must select "Cancel," not "Pause." Read the on-screen instructions carefully to confirm which action you are taking.

Mistake two: cancelling only in your payment app

Never assume that cancelling your subscription through your Apple Pay, Google Pay, or credit card app is the same as cancelling through Loot Crate directly. Some services continue to bill even after you revoke payment permissions because they process charges through multiple channels or retry failed payments. Always cancel directly through Loot Crate's website, email, or mail, then verify that the company acknowledges your cancellation in writing.

Mistake three: not documenting your cancellation

Screenshots, confirmation emails, and mailing receipts are your only proof if a dispute arises later. Do not rely on memory or verbal confirmations. Every step you take should be documented: save the cancellation confirmation email, screenshot on-screen messages, and keep registered mail tracking numbers. Tocancel has helped thousands of consumers resolve billing disputes by providing documentation of their cancellation requests.

Mistake four: ignoring charges after cancellation

If you see a charge on your statement after cancellation, do not ignore it hoping it will go away. Contact Loot Crate immediately and request a refund. If they do not respond within fourteen days, escalate the matter to your bank's dispute resolution team or file a complaint with the DTI Consumer Protection Group. The longer you wait, the harder it becomes to recover your money and prove the charge was unauthorized.

Mistake five: cancelling without checking your account first

Before you cancel, log into your Loot Crate account and note your current subscription plan, your renewal date, and any pending shipments. This information helps you understand when your final charge will occur and whether any boxes are in transit. Having these details also helps you explain your account status clearly if you need to contact support or file a dispute.

What to do if Loot Crate refuses to cancel

If you have submitted a valid cancellation request and Loot Crate continues to charge you or ignores your request, you have legal remedies available under Philippine consumer law.

Step one: send a formal demand letter

If Loot Crate ignores your initial cancellation request via email or online, send a formal written demand letter to their support email address and, if possible, to their physical corporate address via registered mail. State clearly that you submitted a cancellation request on [specific date], that they have not honored it, and that continued billing violates the Consumer Act of the Philippines. Ask them to cancel your subscription within seven business days and provide written confirmation. Keep copies of this demand letter for your records.

Step two: dispute the charges with your bank

If Loot Crate continues to charge your card after your cancellation request, contact your bank or credit card company and file a dispute for the unauthorized charges. Provide your bank with all documentation: your cancellation confirmation email, screenshots of your cancellation request, your formal demand letter, and the unwanted charges from your statement. Your bank can investigate the dispute and may reverse the charges within thirty to sixty days.

Step three: file a complaint with the DTI consumer protection group

If your bank's dispute process fails or if you want to take stronger legal action, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can file a complaint online at www.dti.gov.ph or visit your local DTI office. Provide all documentation of your cancellation attempts, your cancellation confirmation email, and the charges that were made after cancellation. The DTI has the authority to investigate, compel the company to refund your money, and impose penalties for violations of the Consumer Act of the Philippines.

Tocancel encourages you to file a DTI complaint if the company has truly refused your cancellation request, as this creates an official record and may help other consumers who have experienced similar problems with Loot Crate.

Cancellation checklist for your records

Use this checklist to ensure you have completed every step and documented your cancellation properly.

Keep all documentation in a folder on your computer or in cloud storage for at least one year. This record protects you if any billing disputes arise after cancellation.

Loot Crate contact and mailing address

Use this information when you contact Loot Crate to cancel your subscription.

Email support

Email address for cancellation requests: [email protected]

When you email, use the subject line "Cancellation Request for Loot Crate Subscription" and include your full name and account email address so the support team can locate your subscription quickly.

Registered mail address

For cancellation by registered mail, send your letter to:

Loot Crate Cancellation Department
Loot Crate
3200 East Main Street
Mesa, Arizona 85203
United States

Send your letter via registered mail (padadalang nilagyan ng insurance) from any Philippine postal office. Include a note inside your letter asking for a confirmation email to your registered account email address once your cancellation is processed. Keep your mailing receipt and tracking number for your records.

Online account cancellation

If you prefer the fastest method, cancel directly through your account on the Loot Crate website at lootcrate.com by logging in and navigating to your subscription settings.

Summary: your path forward

Cancelling your Loot Crate subscription is straightforward when you follow the correct process and document your actions. You have the right under Philippine consumer law to cancel at any time without penalty, and you have three official methods to choose from: online cancellation (fastest), email to [email protected] (moderately fast), or registered mail to their corporate address (slowest but strongest documentation). Always take screenshots of your cancellation confirmation, save all confirmation emails, and monitor your bank statement for fourteen to thirty days after cancellation to ensure no further charges occur.

If Loot Crate continues to charge you after cancellation, you have legal protection under the Consumer Act of the Philippines (Republic Act No. 7394). You can dispute unauthorized charges with your bank, file a complaint with the DTI Consumer Protection Group, or pursue both remedies simultaneously. These enforcement bodies have real authority to compel the company to refund your money and pay damages.

Remember that your legal position is strong: once you submit a valid cancellation request, Loot Crate must honor it. Do not let the company confuse you or make you feel uncertain. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by staying calm, documenting everything, and knowing their rights. You can do this confidently, and Tocancel is here to support your decision every step of the way.