Cancel Loot Crate: Step-by-Step Guide

How to cancel Loot Crate in new zealand: your complete step-by-step guide

Understanding Loot Crate and your subscription

Loot Crate is a US-based subscription box service that delivers themed pop-culture collectibles and merchandise to your door each month. You subscribe to a recurring plan and receive a new crate during each billing cycle. As a New Zealand subscriber, your boxes ship internationally and are charged in US dollars, which means you pay currency conversion fees on top of the base subscription price.

How your subscription works

When you join Loot Crate, you choose a recurring plan: monthly, three-month, six-month, or annual commitments are typically available. Your subscription can be managed through the Loot Crate website (lootcrate.com), or you may have purchased it as an in-app subscription via the Apple App Store or Google Play. The billing method and cancellation route differ depending on where you signed up. This is critical to understand before you cancel, because each pathway requires a different approach.

Why new zealand customers face higher costs

Your total subscription cost includes the base monthly fee (approximately NZD 50-60 after currency conversion), international shipping fees to New Zealand, and any bank charges for currency conversion. If you are on a multi-month plan, early termination fees may apply: USD 30 for six-month plans and USD 60 for annual plans. Before you cancel, calculate your total remaining liability so you know exactly what you might owe. This transparency helps you make an informed decision and protects you from surprise charges.

Your consumer rights as a new zealand customer

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you as a New Zealand consumer, regardless of where the company is based or what their terms say.

What consumer law guarantees you

Goods or services supplied to you must be of acceptable quality, fit for purpose, and supplied without misleading or deceptive conduct. If Loot Crate delivers damaged items, fails to ship on time, or makes false claims about crate contents, you have a legal right to remedies including replacement, repair, or refund. Your legal position is clear: Loot Crate cannot sell you a faulty service or product and then hide behind their company's cancellation policy.

When Loot crate's standard terms do not protect them

Loot Crate's standard terms may state that refunds are discretionary or non-existent for cancelled subscriptions. However, those terms cannot override your statutory guarantees under New Zealand consumer law. If you cancel mid-term because items arrived damaged, were misrepresented, or the service failed to meet acceptable quality standards, you can escalate your complaint to the Consumer Disputes Tribunal or contact the Commerce Commission if Loot Crate refuses to remedy the fault. Tocancel recommends keeping all shipping records and photographs of damaged goods as evidence. Your rights exist whether or not Loot Crate acknowledges them in their terms of service.

Why you might want to cancel Loot Crate

Common reasons for cancellation include crate contents no longer matching your interests, shipping costs becoming unaffordable, or a simple desire to reduce monthly expenses.

Common reasons for cancellation

You might cancel because the themed boxes no longer appeal to your taste, international shipping fees have become too expensive, or you are experiencing subscription fatigue. Tocancel understands that a service that worked for you six months ago may no longer fit your life or budget. Cancelling early also protects you from unexpected charges and helps you lock in your refund rights under New Zealand consumer law.

Financial red flags you should recognize

Watch for cumulative costs: base subscription plus currency conversion plus international shipping. If you are charged twice without noticing, or if your bank applies additional foreign transaction fees that Loot Crate did not disclose, these are grounds for disputing the charge. If Loot Crate has automatically renewed your plan without sending you a cancellation reminder, document that failure, because it may entitle you to a refund under the Fair Trading Act. Tocancel advises reviewing your bank statements monthly to catch unexpected charges early.

How to cancel Loot Crate: step-by-step methods

Your cancellation process depends on where you signed up: direct website, Apple App Store, or Google Play.

Cancel a direct website subscription

If you signed up at lootcrate.com and pay Loot Crate via credit card, you manage the subscription entirely through your account dashboard. This is the fastest and most transparent cancellation method.

1. Log in to your account at lootcrate.com using your email address and password.
   • If you have forgotten your password, select "Forgot Password" on the login page and follow the reset email instructions.
2. Navigate to your Account menu, then select Subscriptions or Billing (the exact label varies by page layout).
   • Look for a section labelled "Active Subscriptions" or "Current Plans".
3. Find your Loot Crate subscription in the list and select "Manage" or "Edit".
   • You may see options to pause, downgrade, or cancel.
4. Select "Cancel Subscription" and confirm your choice when prompted.
   • Loot Crate may offer you a discount or pause option to retain your business; decide whether this suits you before confirming.
5. You should receive an immediate confirmation email to the address registered on your account.
   • Save this email as proof of cancellation.
6. Verify that your account dashboard no longer shows an active subscription.
   • If it still appears active after 24 hours, contact Loot Crate support immediately with your confirmation email.

Your direct website subscription is now cancelled, and you will not be charged again after your current billing cycle ends.

Cancel an apple app store subscription

If you purchased Loot Crate through the Apple App Store, you manage and cancel the subscription through your Apple account, not through Loot Crate directly.

1. On your iPhone or iPad, open the Settings app and select your name at the top.
   • On older iOS versions, select iCloud instead.
2. Select "Subscriptions" from the menu.
   • This shows all active subscriptions tied to your Apple ID.
3. Find "Loot Crate" in the list and select it.
   • If Loot Crate does not appear, it means you have no active App Store subscription for this service.
4. Select "Cancel Subscription" or "Delete" (the exact wording depends on your iOS version).
   • Apple will confirm the cancellation date and any refund eligibility.
5. Apple will send you a confirmation email to your Apple ID email address.
   • Save this for your records.

Your Apple App Store subscription is now cancelled, and Apple will not bill you again.

Cancel a google play subscription

If you purchased Loot Crate through Google Play on an Android device, cancel the subscription through your Google Play account.

1. Open Google Play Store on your Android device.
   • Alternatively, visit play.google.com on a web browser and log in with your Google account.
2. Select the menu icon (three horizontal lines) and go to "Subscriptions" or "Manage subscriptions".
   • On the web version, scroll down to "My subscriptions".
3. Find "Loot Crate" in the list and select it.
   • If you cannot find it, you have no active Google Play subscription for this service.
4. Select "Cancel subscription".
   • Google will ask you why you are cancelling; you can select a reason or skip this step.
5. Confirm the cancellation when prompted.
   • Google will send you a confirmation email to your Google account email address.

Your Google Play subscription is now cancelled, and you will not be billed again.

What happens after you cancel

Cancellation takes effect immediately in your account, but your billing cycle and access to crates may continue until your paid period ends.

Your access after cancellation

When you cancel, Loot Crate typically honors your access through the end of your current billing period. If you paid monthly and cancelled mid-month, you can usually access your crate for the remainder of that month. If you paid for a multi-month plan upfront, you may lose access to future crates immediately, depending on Loot Crate's policy at the time of cancellation. Check your cancellation confirmation email for the exact date your access ends. Tocancel recommends screenshotting your account dashboard after cancellation to document the cancellation date and your remaining access period.

Refund eligibility and timelines

Refunds for cancelled subscriptions depend on when you cancel relative to your billing cycle and your payment method. If you cancel within 48 hours of being charged, you may qualify for a refund of that billing cycle. If you cancel mid-cycle on a multi-month plan, refund eligibility is at Loot Crate's discretion unless you have a grounds for complaint under consumer law (damaged goods, service failure, or misleading conduct). If your refund is denied and you believe you have a legal right to one, contact the Commerce Commission or file a complaint with the Consumer Disputes Tribunal. Tocancel advises requesting a written explanation from Loot Crate if they deny your refund, so you have documentation for any escalation.

Loot Crate pricing and plan comparison

Understanding the cost structure helps you decide whether cancellation makes financial sense for your situation.

All prices are approximate and subject to exchange rate fluctuations. Currency conversion fees from your bank may add an additional 2-3% to your total cost. If you are on a six-month or annual plan and cancel before the period ends, expect to pay the early termination fee in addition to any prorated charges.

Common mistakes when cancelling Loot Crate

Cancellation setbacks are frustrating, but they are avoidable if you know what to watch for.

Mistakes that delay or prevent cancellation

Many New Zealand customers cancel through the wrong platform. If you signed up via the Apple App Store but try to cancel through the Loot Crate website, your subscription remains active and you will be charged again. Similarly, if you cancel only the app but not the underlying subscription, the app will reinstall and reactivate your billing. Always cancel through the same platform where you subscribed: Apple ID account for App Store purchases, Google account for Google Play purchases, or the Loot Crate website for direct subscriptions.

Another common mistake is not saving your cancellation confirmation email. If Loot Crate charges you after cancellation (a rare but possible error), your confirmation email is your only proof that you cancelled. Tocancel advises taking a screenshot of your account dashboard immediately after cancellation and saving your confirmation email for at least one year. Do not assume your cancellation is complete just because you clicked "Cancel"; always verify the next day that your subscription no longer appears as active in your account.

Disputed charges and how to escalate

If Loot Crate charges you after cancellation, contact your bank immediately and dispute the charge. Your bank can reverse the transaction and investigate whether the charge was unauthorized. Provide your bank with your cancellation confirmation email as evidence. If your bank refuses to reverse the charge, escalate to the Commerce Commission with all supporting documents: confirmation email, screenshots of your cancelled account, and proof of the unwanted charge. Tocancel has helped thousands of consumers cancel their subscriptions and recover unauthorized charges by following this process.

When to contact Loot Crate support

Most cancellations complete without human intervention, but some situations require direct contact.

When you need support from Loot Crate

Contact Loot Crate support if your cancellation does not appear in your account within 24 hours, you are charged after confirming cancellation, or you cannot locate your subscription in your account dashboard. You can reach Loot Crate support through their website contact form or via email. Provide your account email address, full name, and order number so they can investigate quickly. Request a written response so you have documentation of their reply. If support refuses to honour your cancellation or disputes that you cancelled, escalate to Tocancel and the Commerce Commission with all email correspondence and screenshots.

Escalation pathways in new zealand

If Loot Crate does not resolve your complaint within a reasonable timeframe (typically 14-20 working days), you have the right to escalate to the Commerce Commission or the Consumer Disputes Tribunal. The Commerce Commission investigates complaints about misleading or deceptive conduct, unfair contract terms, and breaches of the Fair Trading Act. The Consumer Disputes Tribunal resolves monetary disputes under NZD 15,000 and can order refunds or cancellations. Tocancel recommends documenting every contact attempt, including dates, email addresses used, and responses received, before you escalate to either authority.

Key takeaways and your action checklist

Cancelling Loot Crate is straightforward if you follow the correct method for your subscription type and keep detailed records throughout the process.

Your cancellation checklist

• Identify where you subscribed: Loot Crate website, Apple App Store, or Google Play.
• Log in to the correct platform and navigate to your subscriptions or billing section.
• Select "Cancel" or "Delete" and confirm your choice.
• Save your cancellation confirmation email immediately.
• Take a screenshot of your account dashboard showing the subscription is no longer active.
• Verify within 24 hours that your subscription no longer appears in your account.
• Monitor your bank statements for the next billing cycle to ensure no charge appears.
• If an unwanted charge occurs, contact your bank immediately and dispute it.
• If Loot Crate refuses to honour your cancellation, escalate to the Commerce Commission with all documentation.

Your consumer rights summary

You have the right to cancel your subscription at any time. If Loot Crate fails to honour your cancellation, charges you after cancellation, or delivers faulty goods, you can escalate to the Commerce Commission or Consumer Disputes Tribunal under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Your statutory rights cannot be overridden by Loot Crate's terms and conditions. Keep all evidence: cancellation emails, screenshots, bank statements, and correspondence with support. These documents are your proof if you need to escalate.

Contact information and support resources

If you need to cancel or escalate your complaint, use these official channels.

Loot Crate mailing address (for formal complaints)

If you choose to send a formal cancellation or complaint letter, the official US mailing address is:

Loot Crate
PO Box 22355
Los Angeles, CA 90022
United States

Note that Loot Crate does not have a New Zealand-specific postal address. All international correspondence is handled through their US office. Tocancel recommends using email or the online contact form as your first point of contact, as these methods are faster and create a digital record of your communication.

Your next step

You now have the knowledge and tools to cancel Loot Crate with confidence. Follow the correct cancellation method for your subscription type, save all confirmations and screenshots, and monitor your bank account. If any issue arises, Tocancel and the resources listed above are there to support your rights as a New Zealand consumer. Remember: you have statutory protections under consumer law that no company can override. Take action today, and regain control of your subscription and budget.