Cancel Now That'S Tv Plus: Step-by-Step Guide

How to cancel Now that's TV Plus and protect your budget in canada

What is Now that's TV Plus and why you might want to leave

Now That's TV Plus is a subscription streaming service that delivers on-demand video content to your devices through the App Store, Google Play, or direct sign-up on their website. Depending on your tier, you may receive ad-free viewing or access to additional channels. If you're reading this guide, you've likely decided the service no longer aligns with your needs or spending priorities. At Tocancel, we understand that ending a subscription should be straightforward-and we're here to make sure yours is. You deserve transparency, clear steps, and confirmation that your cancellation sticks.

Common reasons to cancel Now that's TV Plus

You might cancel because you've worked through the content library, discovered a competing platform better suited to your taste, or simply need to trim your monthly costs. Some readers cancel after noticing recurring charges they never authorized, while others grow frustrated with app performance or poor streaming quality. Whatever prompted your decision, your reason is valid-and your right to cancel is protected.

Why timing matters when you cancel

The moment you submit your cancellation request directly affects your final bill. If you wait until after your renewal date passes, you'll be charged for another full billing cycle with no refund for unused days. This means you should cancel at least 24 to 48 hours before your next billing date to give the company time to process your request and ensure your access ends cleanly.

Your consumer rights in canada and how to use them

Understanding your legal protections is your first line of defense against unfair billing and cancellation barriers.

What canadian law says about digital subscriptions

Canada does not currently enforce a universal 14-day cooling-off period for digital subscriptions purchased online-that protection applies mainly to off-premises sales (door-to-door or certain phone sales), not digital products. This means Now That's TV Plus can enforce a no-refund policy for unused service periods without breaking federal law. Your legal position: you cannot demand a refund simply because you changed your mind after purchase.

However, provincial consumer protection laws still shield you from unfair practices. Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and Alberta's Fair Trading Act all prohibit misleading billing, unauthorized charges, and failure to honor cancellation requests. If the company uses deceptive language to hide cancellation terms, charges your account without clear consent, or ignores a valid cancellation request, you have grounds to escalate.

Where to escalate if Now that's TV Plus refuses to cooperate

If you cancel through the correct channel but continue to see charges on your account, contact your provincial consumer protection office. In Ontario, reach out to the Ministry of Government and Consumer Services. In British Columbia, contact the Office of the Superintendent of Real Estate. If you subscribed through Apple or Google, those platforms can often reverse unauthorized recurring charges faster than the company itself-use their built-in dispute resolution tools within the App Store or Google Play.

At Tocancel, we recommend documenting every step: screenshot your cancellation confirmation, save all emails from the company, and note the exact dates of any unauthorized charges. This evidence becomes invaluable if you need to dispute a transaction with your bank or credit card company later.

How to cancel Now that's TV Plus by your subscription platform

Your cancellation method depends entirely on where you set up your subscription-each platform has its own pathway, and using the wrong one may delay or prevent cancellation.

Cancel through the apple app store (iPhone, iPad, mac)

If you subscribed via the App Store on any Apple device, Apple controls your subscription billing. You must cancel through Apple's settings, not within the Now That's TV Plus app itself.

1. Open the Settings app on your iPhone, iPad, or Mac
   • Tap or click your name at the top of the screen
   • Select Subscriptions
2. Find Now That's TV Plus in the list of active subscriptions
3. Tap or click the subscription and select Cancel Subscription
   • Apple will ask you to confirm; proceed with the cancellation
4. Verify immediately that the status changes to "Expires on [date]" rather than "Active"
   • Take a screenshot of the confirmation for your records
5. You will retain access until the end of your current billing cycle

Apple will send you a cancellation confirmation email within minutes. Check your inbox and spam folder, and save this email as proof of your cancellation request.

Cancel through google play (Android devices)

If you subscribed on an Android phone or tablet, Google Play processes your subscription. Cancellation must happen through the Google Play app or website, not within Now That's TV Plus.

1. Open the Google Play app on your Android device
   • On some devices, use a web browser and visit play.google.com instead
2. Tap your profile icon in the top right corner
3. Select Subscriptions from the menu
4. Tap Now That's TV Plus from the list of active subscriptions
5. Select Cancel Subscription and confirm your choice
   • Google will offer a brief survey; skip it and proceed to cancellation
6. Verify that your subscription status now shows "Cancelled" with an expiration date
7. Look for a cancellation confirmation email from Google within a few hours

Google typically processes cancellations immediately. Your service will end on the last day of your current billing period.

Cancel through direct subscription on the Now that's TV Plus website

If you signed up directly on the Now That's TV Plus website (not through Apple or Google), you must contact the company in writing to cancel. The company does not offer an in-app or web-based cancellation portal for direct subscribers-this is an intentional barrier that Tocancel often sees in the streaming industry.

1. Prepare a cancellation letter (see template below)
2. Send the letter via Registered Mail to the cancellation address listed on their website or your account confirmation email
   • Registered Mail provides proof of delivery and a tracking number
   • This evidence is critical if a dispute arises later
3. Keep a copy of your letter and the Registered Mail receipt
4. Allow 5 to 10 business days for the company to process your cancellation after they receive it
5. Follow up with a phone call or email inquiry if you don't see the cancellation reflected within 14 days

When writing your cancellation letter, include your full name, account email address, the date of your request, and a clear statement: "I request immediate cancellation of my Now That's TV Plus subscription, effective as of today. Please confirm cancellation within 5 business days."

Refund eligibility and what to expect after cancellation

Understanding refund rules prevents disappointment and helps you act quickly if you're owed money.

When you may qualify for a refund

Now That's TV Plus will not refund unused portions of your subscription-this is standard in Canada and legal under consumer law. However, you have a right to dispute specific charges in two situations: if you were billed after submitting a valid cancellation request, or if charges appeared on your account without your clear, informed consent.

If the company charged you after you cancelled through the correct channel, contact your bank or credit card company within 60 days and request a chargeback for "unauthorized recurring charge." Provide your cancellation confirmation (the screenshot or email from Apple, Google, or your Registered Mail receipt) as evidence. Most financial institutions will reverse the charge in your favour within 7 to 10 business days.

What happens immediately after cancellation

Once you cancel, you retain full access to Now That's TV Plus until the end of your current billing period. After that date, your account becomes inactive and you cannot log in. You will not be charged again. If you see a charge after the expiration date, that is an error and you should dispute it immediately.

Create a reminder in your calendar for the day after your expiration date. Log in to your account and verify that you can no longer access the service-this simple check confirms that cancellation was processed correctly.

Pricing tiers and what you're cancelling

Reviewing your current plan helps you understand what you're paying for and confirms you're cancelling the right subscription.

All subscriptions renew automatically each month unless you cancel before your billing date. Tocancel recommends checking which tier you're on by logging into your account settings-this confirms your exact charge amount and helps you verify that the company stops billing after cancellation.

Common mistakes to avoid when cancelling Now that's TV Plus

Small missteps during cancellation can delay the process or leave you vulnerable to continued charges. We've seen readers stumble through this step unnecessarily-here's how to sidestep the traps.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Now That's TV Plus from your phone does not cancel your subscription. You will still be charged at your next billing date. The app is separate from your subscription account-deleting one has no effect on the other. Always follow the platform-specific cancellation steps above.

Mistake 2: ignoring the renewal date

If you cancel after your billing cycle renews, you lose the refund window and are locked in for another month (or longer, depending on the plan). Set a phone reminder 48 hours before your renewal date to trigger your cancellation request.

Mistake 3: failing to document your cancellation

Screenshots and emails are your evidence. If the company charges you after cancellation and you lack proof of your request, disputing the charge becomes much harder. Tocancel emphasizes: every cancellation must be documented with a timestamped confirmation.

Mistake 4: cancelling through the wrong channel

If you subscribed through Apple but cancel through Google Play (or vice versa), your cancellation will not go through-or worse, it will cancel a subscription you don't have while your real subscription keeps billing. Double-check your original confirmation email to confirm which platform controls your billing.

How to find your billing information and renewal date

Locating your renewal date and account details takes two minutes but prevents costly errors.

Find your renewal date on apple

Open Settings, tap your name, select Subscriptions, and tap Now That's TV Plus. Your next billing date appears directly on this screen. Write this date down and set a reminder for two days before it.

Find your renewal date on google play

Open Google Play, tap your profile icon, go to Subscriptions, and select Now That's TV Plus. Your renewal date is listed under "Renews on." Set a reminder immediately.

Find your renewal date for direct subscriptions

Check your original confirmation email from Now That's TV Plus or log into your account on their website. The renewal date should appear under Account or Billing Settings. If you cannot find it, call customer support and ask them to confirm your next billing date before you send your cancellation letter.

Comparing Now that's TV Plus to other canadian streaming options

If you're cancelling because you prefer another service, this comparison may help you choose your next platform.

Many competing services offer online cancellation, which means your cancellation takes effect immediately or within hours-a significant advantage over Now That's TV Plus's mail-only requirement for direct subscribers. Keep this in mind as you evaluate which service fits your budget and viewing habits.

Your cancellation checklist and what to keep on file

Use this checklist to ensure you've completed every step correctly and have proof if a dispute arises later.

• Verify which platform controls your subscription (Apple, Google, or direct)
• Check your current billing date and renewal date
• Set a phone reminder for 48 hours before renewal
• Complete cancellation through the correct platform (see steps above)
• Screenshot or save the cancellation confirmation immediately
• Save any confirmation email from Apple, Google, or Now That's TV Plus
• For direct subscriptions: send cancellation by Registered Mail and keep the receipt
• Wait for the subscription status to update to "Cancelled" or "Expires on [date]"
• Log in one day after the expiration date and confirm you cannot access the service
• Check your bank or credit card statement 5 to 7 days later to confirm no charge appears
• If a charge appears after cancellation, dispute it with your bank immediately
• Keep all documentation in a folder for at least 90 days

What to do if your cancellation doesn't go through

Despite your best efforts, systems sometimes fail or companies ignore cancellation requests. If you face resistance or continued charges, here's your escalation path.

Step 1: confirm your cancellation was actually processed

Log into your account or open the relevant app and verify that your subscription status shows "Cancelled" or lists an expiration date in the near future. Sometimes the interface takes 24 to 48 hours to update. If you see "Active" after 48 hours, your cancellation did not process.

Step 2: contact customer support in writing

Send a detailed email to Now That's TV Plus customer support. Include your account email, the date you submitted your cancellation request, the platform through which you subscribed, and a screenshot of your cancellation attempt. Request confirmation of cancellation within 48 hours. Keep this email thread for your records.

Step 3: dispute through your payment platform

If the company charges you despite your cancellation request, contact Apple, Google, or your bank within 60 days. Provide your cancellation confirmation and evidence of the unauthorized charge. These organizations have consumer protection teams specifically trained to handle this scenario. In most cases, they will reverse the charge and may even refund multiple months if you can prove repeated unauthorized billing.

Step 4: file a complaint with your provincial regulator

If customer support ignores you and the payment platform doesn't help, file a formal complaint with your provincial consumer protection office. In Ontario, this is the Ministry of Government and Consumer Services. In British Columbia, it's the Office of the Superintendent of Real Estate. In Alberta, it's the Fair Trading Act enforcement unit. These regulators can compel the company to respond and may impose penalties for continued unauthorized billing. Tocancel recommends keeping all documentation organized-regulator complaints require clear evidence, and you'll have it if you've followed this guide.

Contact information and key canadian consumer protection resources

Bookmark these resources for future reference and share them with anyone cancelling a streaming service.

Now That's TV Plus customer support: Contact through your account settings on their website or within the app. For direct subscribers with no online cancellation option, send Registered Mail to the address listed in your account confirmation email.

Ontario: Ministry of Government and Consumer Services, Consumer Protection Office. Website: ontario.ca/consumer. Phone: 1-800-243-5555.

British Columbia: Office of the Superintendent of Real Estate. Website: osre.bc.ca. Phone: 1-833-556-0077.

Alberta: Fair Trading Unit, Alberta Justice and Solicitor General. Website: aep.gov.ab.ca. Phone: 1-877-427-4088.

Canada (federal): Competition Bureau (for deceptive marketing and billing practices). Website: competitionbureau.gc.ca. Phone: 1-800-348-5358.

Apple App Store cancellations: support.apple.com/billing

Google Play cancellations: support.google.com/googleplay/answer/7018481

Final thoughts: you have the power to cancel

Cancelling Now That's TV Plus is your right, not a favour to the company. You've learned exactly how your subscription works, which platform controls your billing, and precisely when to cancel to avoid surprise charges. You've also discovered your legal protections under provincial consumer protection law and know where to escalate if the company ignores your request.

Streaming services rely on subscriber inertia-many users continue paying because they assume cancellation is too complicated or because they fear they'll be charged anyway. That ends today. Tocancel has helped thousands of Canadian consumers cancel unwanted subscriptions with confidence, and you now have the same tools and knowledge they used.

Follow the platform-specific steps above, document your cancellation, verify that your account updates within 48 hours, and check your billing statement one week later to confirm the charges have stopped. If the company refuses to cooperate, your provincial consumer protection office and your bank are on your side. You will win this dispute-the law is clear.

Ready to cancel? Start with the step that matches your subscription platform right now. Every day you delay is another day closer to your renewal date, and Tocancel recommends completing your cancellation within the next 24 hours to guarantee you avoid another billing cycle.