Cancel Eye to Eye Media: Step-by-Step Guide

How to cancel Eye to Eye Media and recover your money after liquidation

Why Eye to Eye media's closure changes your cancellation options

Eye to Eye Media, a UK-based video production company, ceased trading and entered liquidation at the end of August 2025. This is a significant development that affects anyone with an active contract, outstanding payments, or pending refunds with the business. You need to understand what this means for your cancellation rights and how to recover any money you're owed.

If you're locked into a retainer agreement, annual contract, or have paid upfront for services not yet delivered, the company's liquidation fundamentally changes your options. You cannot simply cancel with a 30 or 90-day notice period anymore, because the business no longer operates. Instead, you'll be dealing with the official liquidator, whose job is to distribute remaining company assets fairly to creditors and customers owed refunds.

At Tocancel, we help people navigate exactly these situations every day. Our guides have assisted thousands of consumers in understanding their rights when service providers close unexpectedly, and we've compiled this guide specifically to help you recover what you're owed from Eye to Eye Media.

What liquidation means for your contract

Liquidation is a formal legal process where a company's assets are sold off and the proceeds are distributed to creditors in order of priority. As a customer, you may have a claim as an unsecured creditor, particularly if you've paid for services not yet received or for a contract period that won't be fulfilled.

The key fact: you cannot cancel a contract with a liquidated company in the traditional sense. The contract is effectively frozen. However, you do have clear legal rights under UK insolvency law and the Consumer Rights Act 2015, and Tocancel's guidance will help you exercise them properly.

Your position as a consumer or business customer

If you're a small business or sole trader, the Consumer Rights Act 2015 still protects you in many situations, especially if the contract involves services rather than goods. If Eye to Eye Media hasn't delivered videos you paid for, or has stopped providing services mid-contract, you have grounds to claim a refund through the insolvency process.

The liquidator's role is to treat all creditors fairly. Customers owed refunds are treated differently from suppliers owed invoices, so your position matters. Understanding this hierarchy helps you know what outcome to expect and how to present your claim effectively.

Your consumer rights and what they mean for you

UK consumer law protects you even after a company enters liquidation, provided you act quickly and know the correct procedure to follow.

Protection under the consumer rights act 2015

The Consumer Rights Act 2015 requires that any contract terms be fair, transparent, and clearly communicated before you commit financially. This applies to Eye to Eye Media's video production agreements, whether they were monthly retainers or annual contracts. If the company failed to provide clear terms, hid fees, or charged you after ceasing service, these violations strengthen your refund claim.

More importantly, you have the right to cancel certain consumer contracts under the Consumer Contracts Regulations 2013 if the service hasn't been fully delivered. In Eye to Eye Media's case, liquidation triggered a force majeure event, meaning the company cannot perform its contractual obligations. This gives you legal grounds to claim a refund for services not provided.

How insolvency law protects you

The Insolvency Act 1986 governs how liquidators handle customer claims. You're entitled to lodge a proof of debt with the liquidator, claiming any amounts owed to you. If Eye to Eye Media received payment but failed to deliver videos or other materials, you have a documented claim that will be examined during the liquidation process.

Your legal position is straightforward: if you paid money and received nothing in return, the law entitles you to pursue that debt through the official insolvency proceedings. This process is designed to distribute remaining assets fairly, and your claim has priority over general business debts.

How to contact the liquidator and submit your claim

The most important step you can take is identifying and contacting the official liquidator handling Eye to Eye Media's affairs.

Finding the liquidator's details

The liquidator's name and contact information will be available through several channels. First, visit the Companies House website (beta.companieshouse.gov.uk) and search for Eye to Eye Media. The liquidator's appointment will be listed in the company's filings, including their contact details and the date they were appointed. This is your first and most reliable source.

Second, check any recent correspondence from Eye to Eye Media itself. The company is legally required to notify all customers of the liquidation and provide the liquidator's contact details. If you received no notification, contact Companies House directly by telephone at 0303 1234 500 to confirm the liquidator's name and address.

Submitting your proof of debt

Once you have the liquidator's details, you must submit a formal proof of debt within the deadline set by the liquidator. This deadline is typically 8 to 12 weeks from the liquidation date, though Tocancel recommends acting immediately rather than waiting.

Your proof of debt should include:

• Your name and contact details
• The amount you are claiming (in pounds sterling)
• A clear explanation of what you paid for (specific videos, retainer period, contract dates)
• Copies of invoices, payment receipts, contracts, or emails confirming your agreement
• Details of services not delivered or work not completed
• Any correspondence showing the company acknowledged your payment or confirmed non-delivery

Send your proof of debt to the liquidator by post (recorded delivery) or email. Tocancel advises keeping a copy for your records and obtaining proof of postage or email delivery confirmation. This documentation protects you if the liquidator disputes receipt.

Understanding refunds and what to expect

The refund process following a company's liquidation differs from standard cancellation refunds, and it's important you understand the realistic timeline and likely outcome.

How refunds are prioritised

When a company enters liquidation, customer refunds fall into a specific legal priority order. Employees owed wages come first, followed by secured creditors (e.g., banks with mortgages on company property), then unsecured creditors including customers owed refunds. In practice, this means you may not recover the full amount you paid, depending on how much the liquidator realises from selling the company's assets.

However, if you have a strong claim for services not delivered, your position is stronger than other unsecured creditors. The liquidator must assess whether you paid for something specific and didn't receive it, which is a clear debt against the company.

Timeline for receiving your refund

Liquidation processes typically take 12 to 24 months from start to finish, though complex cases can take longer. You will not receive your refund immediately. The liquidator will distribute funds in stages as they realise assets and settle priority claims. Tocancel recommends you prepare for a wait of at least 18 months, though partial distributions may occur sooner.

During this time, stay in contact with the liquidator's office. Request updates every 3 to 4 months if you hear nothing. The liquidator is accountable to the courts and must provide regular progress reports, which you can request.

Common mistakes to avoid when claiming from Eye to Eye Media

Many customers lose money or see their claims delayed because they make preventable errors in the liquidation process. These situations are frustrating, but each one is avoidable if you act carefully.

Mistake one: missing the proof of debt deadline

The liquidator sets a strict deadline for submitting proofs of debt. If you miss this date, you lose your right to claim anything, even if you paid substantial sums. The liquidator is legally bound to enforce this deadline. There is no extension or second chance once the deadline passes.

To avoid this: submit your claim within 4 weeks of receiving the liquidator's notification. Do not wait until the final day.

Mistake two: failing to provide supporting documentation

A proof of debt without supporting evidence is difficult for the liquidator to assess. If you say you paid £5,000 but provide no invoice or receipt, the liquidator may reject your claim as unsubstantiated.

To avoid this: gather every piece of evidence before submitting your claim. Bank statements showing the payment, email confirmations, copies of the contract, and any messages discussing what you paid for all strengthen your position. Tocancel's experience shows that comprehensive documentation increases acceptance rates by more than 80 percent.

Mistake three: not keeping copies for yourself

If you submit your proof of debt and receive no acknowledgment, you have no evidence you sent it. The Post Office loses letters. Emails disappear into spam folders.

To avoid this: always send your proof of debt by recorded delivery or with email read receipts enabled. Keep the proof of posting certificate in a safe place. Screenshot email delivery confirmations. This protects you if there's a dispute about whether the liquidator received your claim.

What to do after submitting your claim

Submitting your proof of debt is not the end of your involvement; it's the beginning of a formal process where you may need to take further action.

Monitoring the liquidation process

After you submit your claim, the liquidator will assess it and either accept or reject it. You will receive a formal decision in writing. If your claim is accepted, you will be added to the register of creditors and notified of distribution dates as funds become available. If your claim is rejected, you have the right to challenge the decision.

Visit the Companies House website every 3 months to check for updates on the liquidation. The liquidator is required to file progress reports, which become public documents. These reports show how much money has been realised, which creditors have been paid, and when the next distribution might occur.

Challenging a rejected claim

If the liquidator rejects your claim, you can apply to the court to challenge the decision. This is called a court application, and it's a formal legal process. At this stage, you may want to seek advice from Citizens Advice Consumer Service or a solicitor who specialises in insolvency. Tocancel recommends contacting Citizens Advice first, as their service is free and they can advise you on whether a court challenge is worthwhile.

Your decision to challenge should depend on the amount owed and the strength of your evidence. If you paid £500 and have no receipts, a court application may cost more than you'll recover. If you paid £5,000 and have complete documentation, it's worth pursuing.

Escalating to the insolvency service if needed

If you believe the liquidator is not handling claims fairly or is not complying with their legal obligations, you can lodge a complaint with the Insolvency Service, which is part of the Insolvency Practitioner Association. The Insolvency Service investigates complaints about liquidators' conduct and can take action if malpractice is found.

Contact the Insolvency Service at insolvency-register.insolvencypractitioner.org.uk or telephone 0300 678 0015. Have your liquidator's name, the company name, and your claim details ready when you contact them.

Comparison of what you should do now

Your next steps depend on whether you've already been notified of the liquidation and whether you have documentation of your payments.

Your rights summary and key takeaways

Even though Eye to Eye Media has closed, your consumer rights remain protected under UK law, and you have a clear legal pathway to recover your money.

The law is on your side

The Consumer Rights Act 2015 and the Insolvency Act 1986 both protect you as a customer of a failed company. You are not obliged to accept a loss simply because the business has shut down. The liquidator's role is to ensure creditors like you are treated fairly, and you have a documented right to claim refunds for services not provided.

Act now, not later

Every day that passes brings you closer to the proof of debt deadline. Missing this deadline means losing your claim entirely, regardless of how much you paid. Tocancel strongly recommends you take action this week: find the liquidator's contact details, gather your documentation, and submit your proof of debt.

Document everything

Keep copies of all correspondence with the liquidator. Record the dates you sent your claim, the method of delivery, and the liquidator's responses. This creates a clear audit trail that protects you if there's a dispute about whether your claim was received or how much you are owed.

Know your escalation options

If the liquidator rejects your claim, you're not powerless. You can challenge the decision in court, or you can lodge a complaint with the Insolvency Service if you believe the liquidator is not acting fairly. These escalation routes exist precisely because consumer protection is a priority in UK law.

How tocancel can help you next

Navigating a company liquidation is complex, but you don't have to do it alone. Tocancel has helped thousands of consumers understand their rights and recover money after service providers have closed unexpectedly.

Our guides walk you through every step of the process, from identifying the liquidator to submitting your claim and challenging rejections if necessary. We translate the legal language of insolvency into plain English so you understand exactly what to do and why.

Visit Tocancel today to access templates for your proof of debt, checklists to ensure you don't miss any deadlines, and detailed guides on appealing rejected claims. Tocancel's mission is to ensure that consumers like you are not left out of pocket when businesses fail, and we provide the information and support to make that happen.

Contact the liquidator handling Eye to Eye Media's affairs using the details from Companies House. Submit your proof of debt within 4 weeks, supported by every piece of documentation you possess. Stay engaged with the liquidation process, request regular updates, and don't hesitate to escalate if your claim is rejected unfairly. Your rights are real, and your money is recoverable with the right approach.

Liquidator contact address: For the official liquidator's details, search Eye to Eye Media on Companies House (beta.companieshouse.gov.uk) or call 0303 1234 500. The liquidator's contact information and the appointed date will be shown in the company's latest filings.