Cancel Our Media: The Right Way

How to cancel Our Media and protect your membership rights

Understanding Our Media and why you might cancel

Our Media is a UK-based independent journalism platform that operates on a membership model, funded directly by subscriber fees rather than advertising or corporate ownership. Members access documentaries, investigative reporting, live events, and member forums outside the mainstream media landscape. If you've decided to cancel your membership, you have clear consumer rights under UK law, and Tocancel is here to guide you through the process step by step.

Whether your interests have changed, your budget has tightened, or you simply want to consolidate your subscriptions, cancelling Our Media should be straightforward. This guide explains your legal protections, the exact cancellation method, and what happens after you submit your request.

Common reasons people cancel Our Media

You might cancel because the content doesn't match your expectations, you're managing too many subscriptions, or your financial situation has changed. Whatever your reason, UK consumer law protects your right to cancel without penalty or pressure. Tocancel recognises that subscription services should adapt to your needs, not the other way around.

Why acting quickly matters

Our Media renews automatically on your membership anniversary unless you cancel first. If you miss the cancellation window, you'll be charged for another full billing period. Understanding the timeline ensures you won't accidentally pay for months you don't use.

Our Media pricing and membership plans

Our Media offers two straightforward membership options with transparent pricing, so you can choose what suits your budget and commitment level.

Membership plans and current costs

Both plans grant you full access to the complete video library, investigative articles, downloadable podcasts, and multi-device streaming. There are no restricted content tiers or tiered access levels, keeping the service transparent and simple. If you signed up during a promotional campaign, your renewal price may differ from the standard rates shown above.

What your membership covers

Your membership includes unlimited streaming on computers, tablets, and smartphones via the Our Media website and iOS and Android apps. Members also access live-streamed events, early releases of new documentaries, and participation in member forums where you can discuss current affairs and content with other subscribers. This full access applies equally across both monthly and annual plans.

Your consumer rights when cancelling Our Media

UK consumer law gives you explicit protections when cancelling subscriptions, and Our Media must honour these rights regardless of their standard terms.

What the consumer rights act 2015 means for your cancellation

The Consumer Rights Act 2015 is your legal foundation when cancelling any subscription service in the UK. This law protects you by requiring that subscription terms are fair, transparent, and not unfairly weighted against you as a consumer. Your legal position is clear: you have the right to cancel without undue difficulty, and the company cannot impose unreasonable barriers to exit.

Under this law, Our Media must make cancellation as easy as the initial purchase. If they require you to cancel only by post while allowing online sign-up, this imbalance could breach consumer protection rules. The Office of Fair Trading (now the Competition and Markets Authority) enforces these rights on your behalf.

Distance selling regulations and your cancellation window

Because Our Media is a digital subscription service, the Consumer Contracts Regulations 2013 apply to your membership. These regulations give you a 14-day cooling-off period from the date you subscribe during which you can cancel and receive a full refund, even if you've already used the service. After 14 days, you retain the right to cancel, but refunds depend on the specific cancellation circumstances and your billing cycle.

This means if you sign up today and realise within two weeks that Our Media isn't for you, you can cancel and recover your money without question. Tocancel recommends acting within this window if you're unsure about the service.

How to cancel your Our Media membership

Our Media requires cancellation requests to be sent in writing to their Cardiff office, as detailed in their latest terms. This method ensures you have a paper trail of your cancellation request, which protects you if any disputes arise later.

Step-by-step cancellation process

1. Locate your membership account details and log in to Our Media if possible
   • Write down your full name, email address, and membership number (found on your confirmation emails or account page)
   • Note the date you wish the cancellation to take effect
2. Prepare a written cancellation request
   • Write a brief letter or email stating you wish to cancel your Our Media membership
   • Include your full name, email address, and membership number
   • State the date you want cancellation to take effect (ideally before your next renewal date)
   • Keep the language clear and professional
3. Send your cancellation request to the Cardiff office by post
   • Address your request to: Our Media, Cardiff, Wales, United Kingdom
   • Use Royal Mail Recorded Delivery or a tracked postal service to prove delivery
   • Retain your proof of postage as evidence of your cancellation request
4. Await written confirmation from Our Media
   • The company should confirm your cancellation in writing within 5-7 working days
   • Check this confirmation confirms your final billing date
5. Verify the cancellation on your next billing cycle
   • Confirm that no further charges appear on your bank statement or payment method
   • If you're charged after cancellation, contact Tocancel for guidance on chargeback claims

Addressing the postal-only requirement

Our Media's requirement that all cancellations be posted to their Cardiff office is unusual by modern standards. Tocancel recognises this may seem inconvenient, but it's legal under UK consumer law provided the company makes the process straightforward and doesn't obstruct your right to cancel. If you encounter any barriers, such as Our Media refusing to accept your posted cancellation request, contact the Competition and Markets Authority (CMA) at +44 (0)303 1234 500, which oversees consumer protection enforcement.

Using Recorded Delivery or special delivery postage ensures you have proof of your cancellation request, which is essential if Our Media later disputes whether they received your request. This document becomes your protection if you need to escalate the complaint.

What happens after you cancel Our Media

Once you submit your cancellation request, your membership doesn't end immediately. Instead, you retain access until the end of your current billing cycle, after which your account is deactivated and charges stop.

Your access timeline after cancellation

If you cancel mid-cycle, you continue to access Our Media content until your membership renewal date arrives. For example, if you pay annually in January and cancel in March, you keep full access through December. This means you pay for the full year regardless of when you cancel. However, if you cancel during your 14-day cooling-off period, you receive a full refund and access is suspended immediately.

Removing payment methods and securing your account

After submitting your cancellation, log in to your Our Media account and remove any stored payment methods. This prevents accidental re-subscription if the account is reactivated or if Our Media attempts to collect a payment in error. Change your password to a unique, secure string to protect the account from unauthorised access during the wind-down period.

Tocancel advises keeping detailed records of your cancellation for at least six months after the final billing date. If disputes arise, these records prove you acted in good faith and allow the CMA to investigate if needed.

Refunds and what you're entitled to

Your refund rights depend on when you cancel and the circumstances surrounding your request.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of your membership start date, you're entitled to a full refund of your subscription fee, even if you've used the service extensively. This right exists under the Consumer Contracts Regulations 2013 and applies to all digital subscriptions in the UK. Our Media must process this refund within 14 days of receiving your cancellation request. This is non-negotiable consumer law, not a company policy.

Refunds after the 14-day window

After 14 days, your refund entitlement depends on your specific situation. If Our Media fails to provide services promised in your contract, you may have a claim for a partial refund. If you cancel mid-contract with no underlying breach by the company, most subscription services are entitled to keep payment for the full billing period you've already entered. However, if cancellation results from Our Media's failure to deliver (for example, the app becomes unavailable or promised content is removed), you may claim a pro-rata refund.

Tocancel recommends checking your original contract terms regarding refunds for early termination, then comparing these against your actual experience. If the company promised features they haven't delivered, document this in writing when you submit your cancellation request.

Processing refunds to your original payment method

Any refund owed to you must be returned to the payment method you originally used (credit card, debit card, or PayPal account). Our Media cannot insist on issuing store credit or gift vouchers instead. If a refund is due and Our Media doesn't process it within 14-30 days of confirming your cancellation, contact your bank or card issuer to initiate a chargeback. This is a formal dispute process that reverses the transaction, protecting your money if the company refuses to refund.

Common mistakes to avoid when cancelling

Cancelling a subscription feels straightforward, but small errors can leave you paying longer than intended or without proof of your cancellation request. Here's what trips up most consumers.

Timing your cancellation incorrectly

Many people wait until after their renewal date to cancel, which means they've already been charged for another full period. Our Media renews automatically, so you must submit your cancellation request at least 2-3 weeks before your renewal date to ensure the company processes it in time. Check your confirmation emails to identify your exact renewal date, then work backwards. If you've already missed the window, contact Tocancel to explore whether you can claim a pro-rata refund or chargeback.

Cancelling without proof of delivery

Because Our Media requires postal cancellation, using standard Royal Mail risks your request going missing. Always use Recorded Delivery or Special Delivery, which provides a signature and tracking number. Without this proof, Our Media can claim they never received your cancellation request, leaving you liable for further charges. The cost of tracked postage (around £2-4) is minimal compared to accidentally paying for another full year.

Forgetting to remove payment methods after cancellation

Stored payment information on file can lead to accidental re-subscription if Our Media's system malfunctions or if your account is compromised. After submitting your cancellation, log in and delete all payment methods immediately. This single step prevents unwanted charges even if something goes wrong on Our Media's side.

Not checking your final billing statement

After your cancellation takes effect, verify that no further charges appear on your bank statement or card. If Our Media charges you after your membership should have ended, contact your bank immediately to dispute the transaction. Tocancel recommends checking your statements monthly for three months after cancellation to catch any delayed charges.

Checklist for cancelling Our Media safely

What to do if Our Media refuses to cancel

In rare cases, companies attempt to obstruct cancellation by ignoring requests, claiming they never received them, or demanding additional information. You have legal remedies if this happens.

Escalating a refused or delayed cancellation

If Our Media doesn't respond to your postal cancellation request within 7 working days, or if they refuse to cancel, contact the Competition and Markets Authority. This is the UK's consumer protection regulator and investigates unfair contract terms and obstruction of consumer rights. You can file a complaint at www.citizensadvice.org.uk or call Citizens Advice Consumer Service on 0808 223 1133.

If Our Media continues charging after you've submitted a cancellation request, contact your bank or card issuer immediately to dispute the charges. This formal chargeback process reverses the transaction and protects your money whilst the dispute is investigated. Tocancel has helped thousands of consumers reclaim funds from companies that refused to honour cancellations.

Requesting a chargeback from your bank

A chargeback is a formal dispute process that instructs your bank to reverse a transaction and return your money. You can request a chargeback within 120 days of the transaction (or longer if fraud is involved). Explain to your bank that you submitted a written cancellation request, provide your Recorded Delivery proof, and state that Our Media ignored it. Your bank investigates and, in most cases, returns your money whilst the dispute proceeds.

Comparing Our Media to similar services

If you're cancelling Our Media because the service doesn't meet your needs, you might consider alternative independent journalism or documentary platforms before making your final decision.

Alternative independent news and documentary services

If you're cancelling because Our Media's content doesn't suit you, exploring these alternatives might help you find a service that does. Conversely, if cost is your concern, you might pause rather than permanently cancel, allowing you to rejoin later at a promotional rate.

After you've cancelled: final steps and record-keeping

Cancelling your membership is just the beginning. Protecting yourself after the fact requires a few simple precautions that take only minutes but save hours of stress if issues arise later.

Documents to keep after cancellation

Retain the following documents for at least one year after your final billing date: your Recorded Delivery receipt and tracking number for your cancellation letter, Our Media's written confirmation of cancellation, copies of all emails related to your membership, screenshots of your account showing the cancelled status, and your final billing statement showing the cancellation took effect. These documents form a complete record of your cancellation and protect you if disputes emerge.

Unsubscribing from Our Media communications

After cancellation, you may continue receiving marketing emails from Our Media. Click the "Unsubscribe" link at the bottom of any email to opt out of future communications. This prevents accidental re-subscription prompts and keeps your inbox clear. If you receive invoices or billing reminders after your final date, contact Our Media's Cardiff office immediately to confirm cancellation was processed.

Protecting yourself from unwanted subscription renewals

Many consumers face unexpected charges months after cancelling, often because companies retain payment details or claim they never received the cancellation request. Tocancel recommends these protective steps to prevent this happening to you.

Monthly statement reviews and monitoring

Set a monthly reminder to review your bank or credit card statement. Look specifically for recurring charges from Our Media, even small amounts that might go unnoticed. If you spot a charge after your cancellation date, contact your bank immediately to initiate a dispute. The longer you wait, the harder it becomes to recover the money.

Notifying your bank of the cancellation

Consider informing your bank or card issuer that you've cancelled your Our Media membership. Some banks allow you to set alerts for future charges from specific merchants, which provides an extra safety net. This is especially useful if you've cancelled after disputes with the company.

Final summary: taking control of your cancellation

Cancelling Our Media is your right as a UK consumer, protected by the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Because Our Media requires postal cancellation, use Recorded Delivery to your Cardiff office, retain proof of postage, and monitor your account for confirmation. Cancel at least 2-3 weeks before your renewal date to avoid paying for an unintended additional period. Within 14 days of sign-up, you can cancel and receive a full refund. After that window, you're entitled to access through the end of your billing cycle, with refunds only if Our Media breaches its contract with you.

If Our Media refuses to cancel, contact the Competition and Markets Authority or request a chargeback from your bank. Tocancel has guided thousands of consumers through subscription cancellations, and we're confident you can manage this process successfully. Our Media's cancellation may feel bureaucratic, but you have the law on your side, and persistence ensures you'll regain control of your subscriptions and your money.

Take action today: identify your renewal date, prepare your cancellation letter, and send it via Recorded Delivery to the Cardiff office. Tocancel exists to empower you to cancel confidently and reclaim what you're owed. You have the right to change your mind about any subscription, and no company can make that difficult without facing regulatory action.

Contacting Our Media to cancel

Our Media, Cardiff, Wales, United Kingdom. Send your written cancellation request by Recorded Delivery or Special Delivery to ensure proof of delivery. Include your full name, membership email address, membership number (if known), and the date you wish cancellation to take effect. Retain your proof of postage and tracking number as evidence of your cancellation request.