Cancel Our Media: The Right Way

How to cancel your Our Media Ltd subscription without losing money

Why cancelling Our Media Ltd subscriptions matters now

Magazine subscriptions are deceptively simple to start but surprisingly difficult to stop cleanly. Our Media Ltd publishes some of the UK's most respected titles-The Week, The Week Junior, MoneyWeek, and Kiplinger's Personal Finance-and tens of thousands of subscribers find themselves caught in auto-renewing contracts without understanding how to exit properly. You might have signed up for an introductory rate that has now expired, or simply decided the publication no longer meets your needs. Whatever your reason, understanding the exact cancellation process protects your bank account and saves you from unexpected charges months down the line.

The challenge is not that Our Media Ltd deliberately hides cancellation options. Magazine subscriptions operate differently from streaming services or gym memberships. You cannot simply stop your direct debit-that often triggers debt collection letters rather than a proper cancellation. This is where Tocancel helps: we guide you through the correct procedure to cancel without stress, and we explain the legal rights that protect you throughout the process.

This guide walks you through every step of cancelling with Our Media Ltd, sets out your consumer rights under UK law, reveals the common mistakes that cost people money, and arms you with the information you need to act with confidence.

What makes Our Media Ltd cancellations different

Unlike digital subscriptions where you log into an account and click "cancel", Our Media Ltd subscriptions require you to contact their customer service team directly. There is no online portal where you can self-serve your cancellation. This is standard across traditional magazine publishers in the UK, but it means you must initiate contact yourself and keep proof that you did. Tocancel recommends treating this as a formal business communication, not a casual phone call-write to them in writing whenever possible so you have an audit trail.

Why people cancel Our Media Ltd

Some subscribers realise the introductory rate-often 50% off the standard price-was temporary, and the full price no longer represents value. Others discover they are not reading the issues, or life circumstances have changed. Families cancel The Week Junior when their child moves to secondary school. Investors downgrade from MoneyWeek after switching to passive index funds. Whatever your reason, you have the right to cancel without penalty, provided you follow the correct procedure and respect any minimum commitment period set out in your contract.

Your consumer rights when cancelling Our Media Ltd

UK consumer law gives you significant protection when cancelling magazine subscriptions, and you need to understand these rights before you contact Our Media Ltd.

Consumer rights act 2015 and distance sales rules

When you buy a magazine subscription online or by phone, you are a consumer making a distance purchase under UK consumer protection law. The Consumer Rights Act 2015 gives you a 14-day cooling-off period from the moment your subscription begins. During this period, you can cancel for any reason and receive a full refund. After 14 days, your cancellation rights depend on what your contract says-specifically, whether there is a minimum commitment period (such as 12 months) and when that period ends.

This means: if you signed up within the last 14 days, you can cancel immediately and reclaim all money paid. If you are beyond the cooling-off window but still within a minimum term, you can usually cancel at the end of that term without penalty. After the minimum term expires, you can cancel at any point by giving the notice period your contract requires (often 30 or 60 days).

Your legal position in plain language

You have the right to cancel your subscription. Our Media Ltd cannot force you to stay or charge you early-termination fees once your minimum commitment period has ended. If they refuse to cancel you, or if they keep charging you after you have cancelled properly, you can escalate to the Financial Conduct Authority (FCA) or Citizens Advice Consumer Service. Tocancel exists partly to help you understand when you have a legitimate complaint and how to escalate it.

Our Media Ltd pricing and subscription options

Understanding your subscription type and pricing helps you identify which cancellation deadline applies to you and whether you are entitled to a refund.

The week subscription types and costs

The Week is their flagship weekly news digest for busy professionals. You can choose between print-only, digital-only, or a combined print and digital bundle. Annual subscriptions typically start around £4.50 per issue at full price, but new subscribers often receive introductory offers-sometimes 50% off for the first year, reducing your cost to roughly £2.25 per issue. Monthly subscriptions exist but carry a higher per-issue cost, usually around £5 to £6.

The crucial point: introductory rates are time-limited. Once your promotional period ends-usually after 12 months-your subscription renews at the full annual rate unless you cancel. This is where many subscribers encounter surprise charges.

The week junior pricing

Aimed at children aged 8 to 14, The Week Junior offers news and current affairs in an age-appropriate format. Pricing sits slightly below The Week standard edition, typically around £3.50 to £4 per issue at full price. It follows the same promotional structure: introductory offers significantly below the annual renewal rate.

MoneyWeek and financial content options

MoneyWeek targets investors and financially engaged readers. Full-price annual subscriptions cost around £5 to £6 per issue, but promotional rates can drop to £2.50 to £3 per issue for new subscribers. Kiplinger's Personal Finance (also owned by Our Media Ltd) follows similar pricing patterns. Both publications often bundle digital and print options.

How to cancel your Our Media Ltd subscription step by step

Our Media Ltd requires direct contact with their customer service team to cancel-there is no online cancellation form. Follow these steps to ensure your cancellation is processed correctly and you receive confirmation.

Contact details for UK and overseas subscribers

Our Media Ltd provides separate contact numbers for UK-based and overseas subscribers. Always use the correct number for your location, because your account is routed to different teams. Write down your subscription reference number before you call-you will find this on any recent invoice or statement.

• UK subscribers: 0333 0162 143
• Overseas subscribers: +44 (0)1604 386267

Call during business hours (Monday to Friday, 9am to 5pm UK time). Have your account number, the email address or surname on your account, and your payment method (the card or bank account being charged) ready before you dial.

Step-by-step cancellation process

1. Call the appropriate customer service number for your location (see above).
   • Have your subscription reference number and postcode to hand.
   • Expect a 5 to 10 minute wait during peak times.
2. Tell the customer service representative that you want to cancel your subscription.
   • State the publication name (e.g. "The Week" or "MoneyWeek").
   • Confirm the email address or surname on the account.
3. Listen carefully when they ask about your cancellation date.
   • If you are within the 14-day cooling-off period, you can cancel immediately.
   • If you are beyond that but within a minimum term (usually 12 months), ask for the earliest cancellation date-often the end of your current billing cycle.
   • If your minimum term has expired, you can usually cancel with 30 days' notice from the end of your current billing period.
4. Confirm the cancellation date with the representative and ask them to repeat it back to you.
   • Write down the exact date they give you.
   • Ask if there are any outstanding charges after that date.
5. Request written confirmation by email or post.
   • Do not rely on a phone call alone-ask them to send you a cancellation confirmation email immediately.
   • Forward this email to a safe folder and print a copy.
6. End the call and monitor your account.
   • Check your bank statement on the cancellation date to confirm the final charge.
   • Watch for any unexpected charges in the weeks after your stated cancellation date.

Alternative: cancellation by post

If you prefer not to call, you can write to Our Media Ltd requesting cancellation. Address your letter to their customer service team and include your subscription reference number, the email address or surname on your account, and the publication name. Send this by Royal Mail Special Delivery so you have proof of postage and delivery. Post takes longer than a phone call-allow 5 to 10 business days for processing-so use this method only if you are not in a hurry or if you have difficulty making phone calls.

Refunds and what to expect after cancellation

Understanding refund eligibility prevents disappointment and helps you know whether you are entitled to money back.

When you get a refund

You are entitled to a refund if you cancel within the 14-day cooling-off period (measured from when your subscription starts, not when you placed your order). Our Media Ltd will refund the full amount you have paid. If you cancel after the 14-day window but your subscription agreement includes a money-back guarantee or satisfaction guarantee, you may be eligible for a partial refund-check your original terms and conditions or ask the customer service team.

If you cancel after the minimum commitment period has ended, you will not receive a refund for the period already served. However, if your next billing cycle is due within 7 days of your cancellation request, ask Our Media Ltd whether they can cancel before that charge is processed. Many customer service teams will accommodate this if you ask politely.

Processing time for refunds

Once you have cancelled, refunds typically appear in your bank account within 5 to 7 working days. If you paid by credit card, the refund appears as a credit on your next statement. If you were on a direct debit, Our Media Ltd will process a return payment directly to your bank account. Keep your cancellation confirmation email as proof in case you need to dispute a failed refund later.

What happens to digital access

If you held a combined print and digital subscription, your digital access usually ends on the same date as your print cancellation. Some digital archives remain accessible, but you lose access to the current subscriber-only content. Check with Our Media Ltd at the time of cancellation whether any digital access is retained after your final issue.

Common mistakes that cost you money

Cancelling a magazine subscription sounds straightforward, but small errors can leave you paying for months longer than intended. Here are the traps that catch most people.

Not calling during the introductory rate cycle

Your first auto-renewal charge is often the biggest shock. Many subscribers ignore their cancellation intention until after the cheaper introductory period has ended and the full price charge appears on their bank statement. By then, you are already into year 2 of your minimum term. The moment your introductory rate ends, if you have decided not to continue, cancel immediately. Do not wait for the full-price charge to hurt-it will be too late to prevent that payment. Tocancel recommends you set a phone reminder 3 weeks before your year-one renewal date.

Relying on phone conversations without written proof

A customer service representative may promise to cancel your subscription, but if there is no written record, Our Media Ltd's system may not reflect that conversation. You then receive another charge, and the company claims "no record of your cancellation request". Always ask for written confirmation by email. If the representative refuses or says it is not necessary, escalate to a supervisor and insist on written confirmation. Tocancel has helped thousands of consumers recover money lost because they did not obtain proof of a cancellation request.

Not providing your correct subscription reference number

Our Media Ltd holds subscriptions under a unique reference number. If you give the representative the wrong number or account email address, your cancellation request may be applied to a different account or not processed at all. Before you call, find your subscription reference on any recent invoice, confirmation email, or bank statement. Have this written in front of you during the call.

Stopping your direct debit without cancelling first

If you simply cancel your direct debit at your bank without formally cancelling your subscription with Our Media Ltd, you do not fulfil the terms of the contract. The company may pursue you for the outstanding balance, and in some cases, pass your account to a debt collection agency. Always cancel the subscription first through the official customer service channels. Only after you receive cancellation confirmation should you consider your contractual obligation ended.

Missing the notice period deadline

After your minimum term expires, you can usually cancel-but only if you give the required notice. If your contract requires 30 days' notice and you call on day 29 before your next renewal, the company may not be able to cancel in time, and you will be charged for another cycle. Always call at least 4 weeks before your renewal date to ensure your cancellation is processed before the charge is applied. Check your contract or ask the customer service team what notice period applies to you.

After cancellation: what you need to do

Cancelling is not the end of your responsibility. These follow-up steps protect you from unexpected charges and disputes.

Monitor your bank account

For 8 weeks after your cancellation date, check your bank statements weekly. Watch for any unexpected charges from Our Media Ltd. If a charge appears after your cancellation date, contact your bank immediately and provide them with your cancellation confirmation email. Your bank can reverse the charge under consumer protection rules if you have evidence that you cancelled properly.

Keep cancellation documentation forever

Save the cancellation confirmation email in a dedicated folder and print a copy. Do the same with any refund confirmation. If Our Media Ltd later claims you still owe money or tries to re-invoice you, you will have instant proof of cancellation. This is especially important if your cancellation email contains the exact cancellation date and reference number.

If charges continue after cancellation

If Our Media Ltd charges you after your cancellation date and they refuse to refund, you have the right to escalate. Contact the Financial Conduct Authority (FCA) or Citizens Advice Consumer Service with your cancellation confirmation and the evidence of unauthorised charges. Tocancel recommends you give the company one final written notice (by email) stating that you have cancelled and that further charges are unauthorised. Keep a copy of this letter. If they charge again after that, you have strong evidence of bad faith.

Checklist: before you call to cancel

Use this checklist to ensure you have everything you need before you make the phone call.

Comparison: should you cancel or keep your subscription?

Before you cancel, consider whether the subscription still offers value. Use this comparison to decide.

How tocancel can help you cancel Our Media Ltd

Cancelling a magazine subscription involves navigating UK consumer law, tracking cancellation deadlines, and keeping proof of your request. Tocancel simplifies this process. We hold templates for cancellation letters, we track your deadlines so you do not miss the notice period, and we provide escalation support if Our Media Ltd refuses to process your cancellation properly. Tocancel has helped thousands of consumers cancel subscriptions at companies including Our Media Ltd, saving them hundreds of pounds in unwanted renewal charges. If you are unsure about your rights or whether you can cancel now, use Tocancel to check your contract terms and get a personalised cancellation date.

Cancellation address and contact information

If you decide to cancel by post, use this address. Include your subscription reference number, the email or surname on your account, and the publication name.

Our Media Ltd Customer Service
Teletext Ltd
Freepost RSLG-AZUL-LUGE
Kettering
Northamptonshire
NN16 8FP
United Kingdom

Phone:
UK subscribers: 0333 0162 143
Overseas subscribers: +44 (0)1604 386267
Monday to Friday, 9am to 5pm UK time

You have the right to cancel your Our Media Ltd subscription without penalty, provided you follow the correct procedure and respect your minimum commitment period. Call the customer service team using the number above, request written confirmation, and keep that confirmation until 8 weeks after your cancellation date. If Our Media Ltd refuses to cancel or continues charging you, escalate to Citizens Advice Consumer Service or the Financial Conduct Authority. Tocancel exists to guide you through every step of this process and to empower you to take control of your subscriptions. Cancel confidently, and protect your money.