Cancel FaceApp: Step-by-Step Guide

How to cancel FaceApp and stop paying for unused premium features

Why you should cancel FaceApp now

FaceApp is an artificial intelligence photo editor that lets you age yourself, change your hairstyle, apply makeup effects, or explore different gender presentations with realistic results. The free version works adequately for casual use, but premium features require a paid subscription that renews automatically through your device's app store.

The core problem is this: deleting FaceApp from your phone does not cancel your subscription. Many UK consumers discover they have been charged for months or even years after they stopped using the app. Your payment method on file with Apple or Google gets charged automatically, and FaceApp receives a share of that revenue. At Tocancel, we have helped thousands of people regain control of their app spending by understanding exactly where to cancel and how to protect themselves from recurring charges.

If you subscribed during a free trial period, that trial likely converts to a paid plan automatically after three, seven, or fourteen days unless you cancel beforehand. This practice, whilst legal, relies on customer forgetfulness. The sooner you take action, the sooner you stop bleeding money unnecessarily.

The financial impact of delay

An active FaceApp subscription costs between £3.99 and £7.99 per month on a monthly plan, or £19.99 to £39.99 per year on an annual plan. Over twelve months, that adds up to between £48 and £480 depending on which plan you chose. If you have forgotten about the subscription for even six months, you have likely spent £20 to £200 without opening the app once. The longer you wait to cancel, the more money flows out of your account.

Cancelling today means you stop the bleeding immediately and can pursue a refund for charges made within the last three months if you have grounds to do so under consumer protection law.

Your consumer rights when cancelling FaceApp

Your legal position is stronger than you may think. Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific protections when cancelling digital services.

Your right to cancel within 14 days

When you purchase any digital service in the UK, including a FaceApp subscription, you have the right to cancel within fourteen days of purchase without penalty, provided you have not yet used the service substantially. This is known as the "cooling-off period." The challenge with subscription services is that if you have already used FaceApp during those fourteen days, your right to a full refund becomes weaker. However, if you subscribed during a promotional trial, that trial period counts as part of your cooling-off window.

Your legal position: if you cancel within fourteen days of purchase and have not used the service, you can demand a full refund from Apple or Google Play without giving a reason.

Your right to a refund for defective or misleading services

If FaceApp charged you but did not provide the features you paid for, or if the company misled you about automatic renewal, you have grounds to request a refund under the Consumer Rights Act 2015. This applies even after the fourteen-day cooling-off period. Many consumers successfully recover funds by arguing that automatic renewal terms were not made sufficiently clear before purchase.

To strengthen your position, keep evidence of every charge, screenshots of the subscription settings, and any promotional emails about free trials that did not clearly state when charges would begin.

Escalation to the enforcement authority

If FaceApp or your app store refuses to refund you, you can escalate your complaint to the Information Commissioner's Office (ICO) or the Citizens Advice Consumer Service. These organisations can investigate whether the company breached data protection laws or consumer protection regulations. Tocancel recommends keeping a record of all communications with the company so you have evidence when you escalate.

Your legal position: you can lodge a formal complaint with the Citizens Advice Consumer Service, which has the power to investigate and force the company to compensate you if wrongdoing is found.

FaceApp pricing and subscription plans

Understanding what you are paying for helps you decide whether to keep or cancel your subscription.

Why FaceApp prices vary

Pricing differs based on your location, your app store platform (Apple versus Google), current promotions, and when you subscribed. Apple App Store users often pay more due to Apple's thirty percent commission on in-app purchases. FaceApp runs regional promotions and adjusts pricing for different markets, so the exact amount you see may differ from these typical figures.

Always check your actual subscription cost in your app store settings before deciding whether to keep or cancel, as your price may be higher or lower than the standard amount listed here.

How to cancel FaceApp on iPhone (Apple app store)

Cancelling FaceApp on iPhone requires you to manage your subscription through the Apple App Store, not through the FaceApp app itself.

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen.
   • If you do not see your name, you are not logged into an Apple ID. Sign in first.
3. Select "Subscriptions."
4. Find FaceApp in the list and tap it.
5. Tap "Cancel subscription" or "Cancel free trial."
   • Apple will ask you to confirm your reason for cancelling. Select an option and proceed.
6. Confirm the cancellation by tapping "Confirm" when prompted.

You will receive a confirmation email from Apple within minutes. Your subscription ends at the end of your current billing period. If you cancelled a free trial, your access stops immediately.

How to cancel FaceApp on android (Google play)

Cancelling FaceApp on an Android device requires you to manage your subscription through the Google Play Store, not within the app itself.

1. Open the Google Play Store app.
2. Tap the profile icon in the top right corner.
3. Select "Manage subscriptions."
4. Tap "FaceApp" from the list of active subscriptions.
5. Tap "Cancel subscription."
   • Google will ask for feedback on why you are cancelling. Provide your reason and continue.
6. Confirm the cancellation by following the on-screen prompts.

Google will send you a confirmation email. Your subscription ends at the end of your current billing period. If you cancelled during a free trial, access stops immediately.

How to request a refund from FaceApp

Cancelling your subscription does not automatically generate a refund for past charges. You must request one separately.

Refund eligibility and timing

You have the strongest case for a refund if you cancel within fourteen days of your first purchase and have not substantially used the service. If you are beyond fourteen days, you can still request a refund if you argue that FaceApp failed to deliver what you paid for or if automatic renewal terms were unclear.

Apple and Google have their own refund policies. Apple typically permits one refund per year for accidental purchases. Google allows refunds within forty-eight hours of purchase for most app transactions. However, these are guidelines, not guarantees. If you meet the criteria, Tocancel recommends requesting a refund immediately.

Steps to request a refund via apple

1. Open the App Store app on your iPhone.
2. Tap your profile icon in the top right corner.
3. Select "Purchases" and find the FaceApp charge.
4. Tap "Report a Problem" next to the transaction.
5. Select a reason for the refund (for example, "I did not intend to make this purchase" or "This subscription was charged without permission").
6. Provide a brief explanation in the text box.
7. Submit your request.

Apple reviews your request and typically responds within three to five business days. If approved, the refund appears in your original payment method within five to ten business days.

Steps to request a refund via google play

1. Visit play.google.com on a web browser (not the app).
2. Sign in with your Google account.
3. Click your profile icon and select "Manage purchases."
4. Find the FaceApp charge and click it.
5. Click "Report a problem" at the bottom.
6. Choose your reason (for example, "I did not authorise this charge" or "I was charged without consent for a trial").
7. Explain your situation in the text box.
8. Submit your request.

Google reviews your request and typically responds within three to five business days. If approved, your refund appears within five to ten business days. If Google denies your request, you can escalate your complaint to Tocancel for guidance on next steps with the Citizens Advice Consumer Service.

Common mistakes when cancelling FaceApp

Many people believe they have cancelled when they have not, leaving their subscriptions active and their money at risk.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most costly error. Deleting FaceApp from your phone does not cancel your subscription. Your payment method continues to be charged because the subscription exists at the app store level, not on your device. Your charges will continue until you explicitly cancel through Apple Settings or Google Play Store.

After you cancel your subscription, you can delete the app from your phone with confidence.

Mistake 2: not checking your cancellation confirmation

Apple and Google send confirmation emails when you cancel successfully. If you do not receive an email within thirty minutes, your cancellation may not have gone through. Log back into your subscription settings and verify that FaceApp no longer appears in your active subscriptions list. If it does, repeat the cancellation steps.

Tocancel recommends taking a screenshot of your confirmation screen immediately after cancelling, so you have proof if you need to dispute a charge later.

Mistake 3: cancelling but not requesting a refund for past charges

Cancelling only stops future charges. It does not automatically return money you have already paid. If you believe you were overcharged or charged without proper consent, you must submit a separate refund request to Apple or Google within the timeframe permitted by their policy. Many consumers cancel and then forget to request refunds, leaving money on the table.

Submit your refund request immediately after cancelling so your request is processed while your case is fresh and well-documented.

Mistake 4: not keeping records of your subscription history

If a refund dispute arises, you will need to prove when you subscribed, what you paid, and whether you received clear information about automatic renewal. Screenshot your subscription settings, save confirmation emails, and keep a note of every charge. Without this evidence, companies can dispute your refund claim more easily.

Create a folder on your phone or computer now where you store all subscription-related screenshots and emails. This documentation becomes invaluable if you need to escalate a complaint to the Citizens Advice Consumer Service.

What to do after cancelling FaceApp

Once your subscription is cancelled, take steps to ensure you do not accidentally resubscribe or fall into a similar trap with other apps.

Monitor your payment method for unauthorised charges

Check your bank statement or credit card statement monthly for the next three months to confirm that FaceApp charges have stopped. If a charge appears after your cancellation confirmation date, contact your bank immediately to dispute it and provide your cancellation confirmation email as evidence.

Review other active subscriptions

Many UK consumers subscribe to multiple apps and forget about them. Review your Apple Settings (iPhone) or Google Play Store (Android) to see every active subscription you have. Cancel any you no longer actively use. This is often where people find forgotten subscriptions costing them £10 to £50 monthly without their knowledge.

Set calendar reminders for annual subscriptions

If you decide to resubscribe to FaceApp or other services in the future, set a phone reminder thirty days before your annual renewal date. This gives you time to decide whether to keep the subscription or cancel before the next charge hits. Tocancel has helped thousands of consumers prevent accidental renewals simply by setting this one reminder.

Frequently missed traps when managing app subscriptions

App stores use design patterns that make subscriptions easy to start and difficult to cancel.

Trap 1: free trials that convert without explicit confirmation

FaceApp often offers three, seven, or fourteen-day free trials that automatically convert to paid plans unless you cancel. The trial period ends at midnight on the final day. If you cancel on the final day, charges may still go through because the system processes the conversion before processing cancellations. Cancel your trial at least two or three days before it ends to be safe.

Trap 2: renewal charges appearing on a different date than you expected

Subscriptions renew on the day of the month you originally subscribed (for example, the third of each month), not on a fixed date. If you subscribed on the twenty-ninth of a month, your renewal will occur on the twenty-ninth (or the twenty-eighth in February). This can catch people off guard if they lose track of their subscription date.

Trap 3: hidden promotional pricing that expires

FaceApp sometimes advertises subscriptions at discounted rates (for example, £0.99 per month for the first three months). After the promotional period ends, your price jumps to the full rate, often without warning. If you subscribed during a promotion, your next charge will likely be higher than you expected unless you cancelled during the promotional period.

If you feel misled about pricing increases, Tocancel recommends documenting the promotional offer you saw and requesting a refund for the full-price charges that followed, arguing that the terms were not transparent.

Comparison: keep or cancel FaceApp

Use this table to decide whether your FaceApp subscription justifies its cost.

Your checklist before and after cancelling

Use this checklist to ensure you cancel FaceApp correctly and protect yourself.

• Log into your Apple Settings (iPhone) or Google Play Store (Android) to find your active FaceApp subscription.
• Check your current billing period end date so you know when your access stops.
• Note the date you subscribed and the amount you have been charged each month (gather this from your app store purchase history or bank statement).
• Screenshot your subscription settings page before cancelling.
• Follow the cancellation steps for your device (iPhone or Android) and confirm the cancellation.
• Screenshot the cancellation confirmation screen.
• Wait for the confirmation email from Apple or Google and save it.
• Within three days, request a refund if you believe you were overcharged or charged without consent.
• Monitor your payment method for the next three months to confirm charges have stopped.
• If FaceApp charges you after your cancellation date, contact your bank to dispute the charge and provide your cancellation confirmation email.
• If Apple or Google denies your refund, escalate your complaint to the Citizens Advice Consumer Service with your saved evidence.

Escalation: what to do if FaceApp or your app store refuses to help

If you have submitted a refund request and been denied, or if charges continue after cancellation, you have a formal escalation path.

Step 1: request an internal review from apple or google

Reply to the refund denial email explaining why you believe you deserve a refund. Reference the Consumer Rights Act 2015 and explain that you were either charged without clear consent or that the service failed to meet your expectations. Include your cancellation confirmation and any promotional materials that promised a free trial.

Step 2: file a complaint with the citizens advice consumer service

If Apple or Google ignores your internal review request or maintains their refusal, you can escalate to the Citizens Advice Consumer Service. This organisation investigates consumer complaints and can force companies to compensate you if wrongdoing is found. Tocancel recommends providing all your evidence (screenshots, emails, bank statements, cancellation confirmations) so the service has a complete picture.

Your legal position: the Citizens Advice Consumer Service has the authority to investigate breaches of the Consumer Rights Act 2015 and can order refunds or compensation if the company acted unfairly.

Step 3: escalate to your bank or credit card provider

If the Citizens Advice Consumer Service investigation takes too long or yields no result, contact your bank or credit card provider and request a chargeback or reversal of the FaceApp charges. Provide your cancellation confirmation and the date when charges should have stopped. Banks can reverse charges if you provide evidence of unauthorised transactions or failed services.

Tocancel has helped thousands of consumers recover money through this escalation path. Keep all documentation organised and accessible so you can act quickly if needed.

Final summary: take action today

FaceApp subscriptions renew automatically and continue to drain your bank account long after you stop using the app. Deleting the app does not cancel the subscription, and many UK consumers waste hundreds of pounds annually through forgotten subscriptions.

Your consumer rights under the Consumer Rights Act 2015 protect you. If you cancel within fourteen days of purchase, you can demand a full refund without penalty. If you believe you were charged without clear consent or misled about automatic renewal, you can request a refund at any time and escalate to the Citizens Advice Consumer Service if necessary.

The steps are simple: cancel through your app store settings today, request a refund within three days if you feel you were overcharged, monitor your payment method for the next three months, and escalate to the Citizens Advice Consumer Service if the company refuses to help. Tocancel provides straightforward guidance at every step, and Tocancel has helped thousands of consumers cancel unnecessary subscriptions and recover money they thought was lost forever. Your money is yours to keep. Take control now.