Cancel Hubble: Step-by-Step Guide

How to cancel your Hubble subscription and stop recurring charges in ireland

What is Hubble and why you might want to cancel

Hubble is a cloud-based nursery camera platform that combines smart hardware with subscription features for parents and caregivers. The service streams live video, sends motion and sound alerts, stores cloud recordings, and uses artificial intelligence to analyse your child's environment through its HubbleClub subscription tiers. If you've decided Hubble no longer fits your needs or you're concerned about recurring charges, you're not alone. Many Irish parents find subscription management overwhelming and need a straightforward cancellation path. At Tocancel, we help consumers like you navigate exactly this situation with clarity and confidence.

Understanding HubbleClub's subscription structure

Hubble operates three subscription levels under the HubbleClub brand: a free tier with basic features, a standard paid tier with enhanced functionality, and a premium tier with advanced monitoring and AI-powered analytics. The service charges you either monthly or annually, and your location and payment method affect your exact pricing. Identifying which plan you currently use is crucial before you cancel, because it determines your refund eligibility and when your final charge will occur.

Common reasons parents cancel Hubble

You might cancel Hubble because your child has moved to a different childcare setting, you've switched to a competing service, unexpected charges appeared on your account, or the features no longer justify the cost. Whatever your reason, cancelling promptly prevents unwanted recurring charges and protects your right to a refund under Irish consumer law. Tocancel exists to make this process transparent and stress-free.

Your consumer rights under irish law

Irish consumer protection law grants you strong legal rights when cancelling digital services like Hubble.

The consumer rights act 2022 and what it means for you

The Consumer Rights Act 2022 brought EU Digital Content Directive protections into Irish law, creating firm safeguards for consumers who purchase digital services. Under this law, Hubble must deliver the service exactly as described to you at purchase. If Hubble fails to perform-for example, if cloud storage stops working, alerts don't arrive, or streaming quality drops below what you paid for-you have the right to demand a remedy. This means you can request cancellation with a full refund, regardless of how long you've been subscribed, provided the failure is not your fault. Your legal position is clear: the service must do what it promises, or you can cancel and recover your money. The Competition and Consumer Protection Commission (CCPC) enforces this law, and you can file a complaint with them if Hubble refuses to honour your rights.

Your 14-day cooling-off period

Irish consumer law also grants you a 14-day cooling-off period from the moment you purchase a digital subscription. During this window, you can cancel for any reason and receive a full refund, with no questions asked. This period begins on the day Hubble sends you your purchase confirmation email. If you subscribed to Hubble recently and have changed your mind, you likely still qualify for this automatic right. The key is acting quickly: once 14 days have passed, you lose this automatic protection (though you retain the right to cancel if Hubble fails to deliver as promised). At Tocancel, we recommend checking your subscription confirmation email to confirm exactly when your 14-day window opened and closes.

Hubble subscription plans and pricing in ireland

Your cancellation decision partly depends on what you're paying and which features you're losing.

How billing cycles affect your cancellation timing

Hubble charges you either monthly or annually depending on the plan you selected when you signed up. Monthly subscriptions renew approximately every 30 days from your billing date, while annual subscriptions renew once per year. If you're on a monthly cycle, your next charge happens in roughly 30 days unless you cancel first. If you're on an annual plan, you face no immediate charge but may still qualify for a refund under Irish consumer law if you cancel within 14 days of purchase or if the service fails to perform. Before you cancel, check your most recent invoice or bank statement to identify your exact billing date and cycle type. This information helps you time your cancellation to avoid unwanted charges.

How to cancel your Hubble subscription

Tocancel has outlined the step-by-step process to cancel Hubble and protect your account.

Cancelling Hubble through written notice

Hubble requires you to send a written cancellation notice to complete your cancellation. The company does not offer an automated online cancellation button, so you must submit a formal request. Follow these steps to cancel your subscription properly:

1. Log into your Hubble account on the website or mobile app
   • Navigate to your account settings or subscription management page
   • Record your account ID or email address associated with the account
2. Gather your account details
   • Write down your full name, email address, and account ID
   • Note the phone number associated with your account if available
   • Collect your most recent invoice or billing reference number
3. Draft your cancellation email to [email protected]
   • Write a clear subject line: "Subscription cancellation request for [your email address]"
   • State clearly in the first sentence: "I wish to cancel my Hubble subscription effective immediately"
   • Include all your account details (full name, email, account ID, phone number if registered)
   • State the date you want cancellation to take effect
   • Request written confirmation of your cancellation
   • If within your 14-day cooling-off period, mention this and request your refund in full
4. Send your cancellation request
   • Email your completed cancellation notice to [email protected]
   • Use an email account you check regularly so you can receive confirmation
   • Keep the sent email in your records as proof of your cancellation request
5. Wait for confirmation from Hubble
   • Expect a response within 3 to 5 working days
   • Hubble should send you written confirmation that your subscription has been cancelled
   • The confirmation should include the cancellation date and details of any refund being processed

What notice period does Hubble require?

Hubble requires you to check your subscription agreement for the exact notice period specified in your terms and conditions. Most subscription services require between 7 and 30 days' notice before your cancellation takes effect. You can find this information in your account settings under "Subscription terms" or "Terms of service" on the Hubble website. Once you know the notice period, calculate backwards from your next billing date to determine when you must submit your cancellation request to avoid an unwanted charge. At Tocancel, we recommend cancelling at least 5 to 7 working days before your next billing date to give Hubble time to process your request and stop the recurring charge.

Refunds and what you're entitled to claim

Your refund entitlement depends on when you cancel and whether Hubble has delivered the service as promised.

Refunds within the 14-day cooling-off period

If you cancel Hubble within 14 days of purchase, you have an automatic right to a full refund under Irish consumer law, regardless of how much you've used the service. You do not need to provide a reason. When you submit your cancellation email, explicitly mention that you are exercising your 14-day right of withdrawal and request a full refund. Hubble must process your refund within 14 days of receiving your cancellation request. The refund should be returned to your original payment method (credit card, debit card, or PayPal account). If Hubble refuses to refund you within this window, you can escalate your complaint to the Competition and Consumer Protection Commission (CCPC), which has the power to force the company to comply.

Refunds after the 14-day period

After 14 days, your refund entitlement depends on whether Hubble has delivered the service as promised. If Hubble has performed correctly and the service works as described, you are not entitled to a refund simply because you no longer want the subscription. However, if Hubble has failed to provide the service as described-for example, if cloud storage doesn't function, streaming is unreliable, or AI alerts don't work-you can demand a remedy, which includes cancellation with a refund. In this case, submit your cancellation email and clearly state which features are not working or not as described. Provide specific examples and dates if possible. Request both cancellation and a refund for the period during which the service failed. If Hubble refuses, the CCPC can investigate and order the company to refund you.

Checking the status of your refund

After Hubble processes your cancellation, ask for a refund reference number in your confirmation email. Use this number to track your refund through your bank or payment provider. Most refunds to credit or debit cards appear within 5 to 10 working days. If your refund hasn't arrived within 14 days of receiving Hubble's cancellation confirmation, contact Hubble's customer support again and request an update. Keep copies of all emails, the refund reference number, and your bank statements showing when the money was returned.

What happens after you cancel Hubble

Understanding what occurs after cancellation helps you avoid confusion or unexpected charges.

When your access ends

Hubble will deactivate your account on the cancellation date you specified in your email. On that date, you will no longer be able to log in or access live streaming, cloud recordings, or alerts. If you had any locally stored or downloaded content (such as videos saved to your phone), ensure you back up these files before the cancellation date takes effect. After deactivation, Hubble may retain your account data for a limited period for legal or technical reasons, but you will have no ability to retrieve it. If you delete your Hubble account entirely (separate from cancelling your subscription), this process may be permanent and cannot be reversed.

Stopping future charges

Once Hubble confirms your cancellation in writing, no future charges should appear on your account or payment method. Monitor your bank statements for 30 to 60 days after your cancellation date to confirm that no additional charges occur. If a charge appears after your cancellation confirmation, contact Hubble immediately and request a reversal. If Hubble refuses or doesn't respond within 10 working days, you can raise a chargeback dispute with your bank, and the bank will investigate whether the charge was authorised. Tocancel recommends keeping all cancellation confirmation emails until you see your final payment has cleared.

Common mistakes to avoid when cancelling Hubble

Many consumers accidentally delay their cancellation or weaken their legal position by making preventable errors. Here's what to watch out for.

Mistake 1: not cancelling before your next billing date

Hubble will charge you on your billing date unless you have cancelled before that date. Simply requesting cancellation on the day your charge posts is too late. Calculate your billing date from your most recent invoice, then submit your cancellation email at least 5 to 7 working days before that date. This buffer ensures Hubble has time to process your request and stop the automated charge.

Mistake 2: failing to send written notice to the correct email

Hubble requires cancellation by written notice sent to [email protected]. Sending a message through the app chat function, posting on social media, or calling a phone line (if available) does not count as formal cancellation and may not stop your charges. Always use email so you have documented proof of your request. Take a screenshot or forward a copy to yourself as backup.

Mistake 3: not including full account details in your cancellation email

Hubble may claim it cannot locate your account if you don't provide your account ID, registered email, and phone number. This delay can result in missed cancellation deadlines or additional unwanted charges. Before you send your cancellation email, log into Hubble and copy all account identifiers from your profile. Include these in your email to eliminate any excuse for non-compliance.

Mistake 4: ignoring the 14-day cooling-off period

If you've subscribed within the last 14 days and have changed your mind, explicitly mention your 14-day withdrawal right in your cancellation email. Some consumers simply cancel without referencing this right and then accept a partial refund when a full refund is legally due. Be explicit: "I am cancelling under my 14-day statutory right of withdrawal and request a full refund."

Mistake 5: not following up if no confirmation arrives

If you don't receive written cancellation confirmation from Hubble within 5 working days, send a follow-up email asking for written confirmation. Keep records of all your follow-up attempts. If Hubble still refuses to confirm or continues charging you, escalate to the CCPC with copies of your emails as evidence.

Checking whether you should keep or cancel Hubble

Before you commit to cancellation, consider whether Hubble genuinely doesn't serve your needs or whether a plan downgrade might better suit your situation.

How to contact Hubble and where to escalate complaints

Having the correct contact details and knowing where to escalate ensures your cancellation is processed and your rights are upheld.

Hubble customer support

Submit all cancellation requests and complaints to Hubble's customer support team using the contact details below:

• Email: [email protected]
• Include your account ID, full name, and registered email address in every message
• Keep copies of all correspondence for your records

Escalation to the competition and consumer protection commission (CCPC)

If Hubble refuses to cancel your subscription, process your refund, or honour your consumer rights under Irish law, you can file a formal complaint with the CCPC. The CCPC is the Irish government body responsible for enforcing consumer protection law and has the power to investigate Hubble and order remedies. You can file a complaint at www.ccpc.ie or contact them at:

• Phone: +353 1 402 5500 (during business hours)
• Email: [email protected]
• Post: Competition and Consumer Protection Commission, 4 Harcourt Road, Dublin 2, D02 F773, Ireland

When you escalate to the CCPC, attach copies of your cancellation emails, Hubble's responses (or lack thereof), your billing statements, and your bank statements. The CCPC takes digital service complaints seriously and often secures refunds and cancellations for consumers within weeks.

Summary and your next steps

Cancelling your Hubble subscription is straightforward once you understand your rights and follow the correct process. You have a 14-day automatic right to cancel and receive a full refund if you've only just subscribed. After 14 days, you can still cancel, but you're entitled to a refund only if Hubble has failed to deliver the service as described. Irish law, enforced by the CCPC, firmly protects your interests in both scenarios. To cancel, send a written email to [email protected] including your account details and specifying your cancellation date. Ensure you submit your request at least 5 to 7 working days before your next billing date to avoid an unwanted charge. If Hubble refuses to confirm your cancellation or process your refund, escalate immediately to the CCPC with copies of your emails as evidence. Tocancel has helped thousands of consumers cancel subscriptions like Hubble and recover refunds they were legally entitled to claim, and we are here to support you through every step of this process. Take action today, and you will regain control of your payments and your account.