Cancel Hubble: The Right Way

How to cancel Hubble in new zealand and claim your refund

Why you need to cancel Hubble and take action now

Hubble operates two separate services in New Zealand: Hubble Contacts (prescription contact lens subscriptions) and Hubble Connected (smart baby monitors with cloud storage and app subscriptions). Both charge your account automatically each month or year, and neither will stop billing unless you take deliberate action to cancel.

If you've switched to a different lens supplier, moved house, or simply want to stop paying, you need a clear cancellation plan. Delays cost money. At Tocancel, we help thousands of New Zealand consumers navigate subscription cancellations and recover refunds they're entitled to under New Zealand consumer law.

The two Hubble services in new zealand

Hubble Contacts delivers prescription contact lenses on a recurring schedule to your address in New Zealand. You manage your subscription through Hubble's Member Portal, where you can pause, adjust delivery frequency, or cancel orders before they ship. Once lenses ship, your card is charged immediately, and cancelling after that point typically won't prevent that charge.

Hubble Connected is their smart baby monitor system. If you purchased a subscription through the Apple App Store or Google Play, you must cancel through those platforms, not through Hubble directly. This critical distinction catches many New Zealand customers off guard and delays their cancellation.

What triggers cancellation for most customers

You might cancel because you've found cheaper lenses elsewhere, your prescription has changed, you prefer daily disposables over scheduled delivery, or you've outgrown the baby monitor. Whatever your reason, you have the right to cancel and, in many cases, claim a refund under the Consumer Guarantees Act 1993.

Your legal rights under new zealand consumer law

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect your rights as a consumer when you purchase goods and services, including subscriptions from companies like Hubble.

The consumer guarantees act and what it means for you

When you purchase contact lenses from Hubble, those goods must be of acceptable quality, safe, fit for purpose, and match the description Hubble provides. If your lenses arrive damaged, defective, or don't match your prescription details, you have the right to a refund, replacement, or repair at no cost to you.

For Hubble Connected devices and cloud services, the same protections apply. The service must be delivered with reasonable care and skill, and it must perform as Hubble has described or promised. If the baby monitor is faulty, the app crashes repeatedly, or the cloud storage doesn't work, you can demand a refund or replacement.

Your legal position is strong: the Consumer Guarantees Act places the burden on Hubble to prove a product or service meets these standards, not on you to prove it doesn't.

Your 14-day cooling-off right

New Zealand law gives you a statutory 14-day cooling-off period for distance contracts, which includes online purchases from Hubble. Within 14 days of purchase, you can cancel most Hubble subscriptions for any reason and receive a full refund, minus any service already delivered or goods already shipped.

After 14 days, you can still cancel, but Hubble may charge you for services or products already provided. However, if Hubble misled you, failed to disclose cancellation terms clearly, or breached consumer guarantees, the Fair Trading Act allows you to escalate your complaint to the Commerce Commission, New Zealand's consumer protection authority.

How to cancel Hubble contacts via the member portal

Cancelling Hubble Contacts through your online Member Portal is the fastest method and gives you an immediate record of your cancellation request.

1. Log in to your Hubble Contacts Member Portal at hubble.com using your email and password.
2. Navigate to "Manage Subscription" or "Account Settings" (the exact label may vary).
3. Locate the "Cancel Subscription" or "Pause Subscription" button.
   • If you want to pause instead of cancel, select "Pause" and choose your pause duration.
   • If you want to cancel permanently, select "Cancel Subscription".
4. Review the cancellation summary to confirm your final billing date.
5. Confirm your cancellation. Hubble will send a confirmation email to your registered address.
6. Save a screenshot of the confirmation page for your records.

Do not assume your subscription has stopped until you receive a confirmation email from Hubble. Tocancel recommends taking screenshots of every step to protect yourself if a dispute arises later.

Cancelling before your next charge date

Contact lenses ship on a schedule set in your account. Check your Member Portal for your next scheduled delivery and shipment date. You must cancel at least 48 hours before that date to prevent the charge. If you cancel after your lenses have already shipped, you may still be charged, but you can request a refund under the Consumer Guarantees Act if the lenses are unopened or defective.

How to cancel Hubble connected subscriptions

Cancelling Hubble Connected depends on which platform you used to purchase your subscription.

Cancelling via apple app store (iPhone or iPad)

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your account icon (top right corner).
3. Select "Subscriptions".
4. Tap "Hubble Connected" from the list of active subscriptions.
5. Tap "Cancel Subscription" and confirm your choice.
6. Apple will send a cancellation confirmation to your email address.

Your access to Hubble Connected will end at the end of your current billing period. You will not be charged again after cancellation. Tocancel advises taking a screenshot of the cancellation confirmation, as this proves your cancellation date to Apple and Hubble if a dispute arises.

Cancelling via google play store (Android)

1. Open the Google Play Store on your Android device.
2. Tap your profile icon (top right).
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Tap "Hubble Connected".
6. Tap "Cancel subscription" and follow the prompts to confirm.
7. Google will email you a cancellation confirmation.

Your subscription will end at the next billing date. Google will not charge you after you cancel. Keep your confirmation email safe, as it proves you cancelled on a specific date.

Cancelling via direct Hubble billing (less common in new zealand)

If you subscribed to Hubble Connected directly through their website or app (rather than via Apple App Store or Google Play), you must cancel through Hubble's customer service. Contact Hubble by email at [email protected] or through the Hubble Connected app's help section. Provide your full name, email address, and account details. Ask Hubble to confirm your cancellation in writing and provide a cancellation date. Request a written confirmation email so you have proof of your request.

Hubble pricing in new zealand and what you pay

Understanding your current charges helps you spot billing errors and decide whether Hubble's service is worth the cost.

Prices in the table are estimates based on typical New Zealand rates converted from USD and App Store pricing. Exact amounts depend on your app store location and current promotions. Log in to your Hubble account or check your latest invoice to confirm your exact charges.

Common mistakes that delay your cancellation

Many New Zealand customers try to cancel but end up still paying because they overlook a critical step. Here are the pitfalls Tocancel sees most often.

Confusing "pause" with "cancel"

Hubble's Member Portal offers both "Pause Subscription" and "Cancel Subscription" buttons. Pausing temporarily stops deliveries but keeps your account and payment method active, so you will resume billing after the pause ends. If you want to stop paying permanently, you must select "Cancel", not "Pause".

Cancelling after your lenses ship

Hubble charges your card the moment your contact lenses ship, not when you order them. If you cancel after shipment, you will still be charged for that order. To avoid this, cancel at least 48 hours before your scheduled delivery date. Check your Member Portal under "Upcoming Orders" or "Delivery Schedule" to see when your next shipment is due.

Forgetting to cancel your app store subscription

If you use Hubble Connected and purchased through Apple App Store or Google Play, you must cancel through the app store, not through Hubble directly. Many customers contact Hubble support, who tell them to cancel through the app store, but then the customer forgets to follow through. This means they stay charged for another month. Tocancel recommends cancelling via the app store first, then contacting Hubble only if you need a refund.

Not requesting a refund for shipped orders

If lenses shipped and you were charged but you cancelled before they arrived, you can request a refund under the Consumer Guarantees Act. Contact Hubble and ask for a refund. If the lenses are unopened and you no longer need them, Hubble should refund the full amount. If Hubble refuses, escalate to the Commerce Commission.

Your refund rights after cancellation

Cancelling your subscription does not automatically generate a refund. Whether you're entitled to a refund depends on what stage your order was at when you cancelled.

Refunds for contact lenses you haven't received

If you cancel before your lenses ship, you will not be charged. If your lenses have already shipped but you cancel within 14 days of your original purchase, you are entitled to a refund under New Zealand's cooling-off rights, minus any shipping costs Hubble incurred. If lenses arrive and you refuse delivery or return them unopened, Hubble must refund you.

Refunds for Hubble connected subscriptions

If you cancel within 14 days of your first payment, you can request a refund of your subscription fee. Contact Apple, Google, or Hubble directly (depending on who you paid) and explain that you are cancelling under your cooling-off rights. If you cancel after 14 days, you are not entitled to a refund, but you will not be charged again after your current billing period ends.

Claiming a refund if Hubble refuses

If Hubble declines your refund request, write to them in writing (email is acceptable) and cite the Consumer Guarantees Act 1993. Explain why you believe you are entitled to a refund: the product was faulty, you cancelled within 14 days, or the service did not perform as promised. Include copies of your order confirmation, cancellation request, and any correspondence with Hubble. Give Hubble 10 working days to respond. If they refuse, escalate your complaint to the Commerce Commission at www.comcom.govt.nz. Tocancel recommends keeping all documentation throughout this process.

What happens after you cancel Hubble

Cancellation doesn't end instantly. Understanding the timeline helps you spot any unexpected charges and take action if they occur.

Your access to Hubble after cancellation

After you cancel Hubble Contacts, your Member Portal account remains active for 30 days, allowing you to download past invoices and order history. You can log in but cannot place new orders or restart your subscription without creating a new account. For Hubble Connected, your access to the app and cloud storage ends at the end of your current billing period (not immediately). You can usually download your data before access ends.

Checking for unexpected charges

After you cancel, monitor your bank statements for the next two billing cycles to ensure no further charges appear. If you see a charge after cancellation, contact your bank immediately and request a chargeback. Provide your cancellation confirmation as proof. Tocancel also recommends contacting Hubble and the relevant app store to report the error. Most banks will reverse unauthorized charges within 5-10 working days.

Comparing Hubble to alternative contact lens providers in new zealand

If you're cancelling because of cost or service quality, understanding your alternatives helps you make an informed switch.

All of these providers allow you to cancel anytime and place one-off orders instead of auto-replenishing subscriptions. This gives you more control over your spending. Tocancel recommends getting a fresh prescription from your optometrist before switching providers to ensure your new lenses are accurate.

Contact details for Hubble cancellations and support

If you need to contact Hubble directly, use these contact methods. Note that Hubble does not have a New Zealand-specific postal address for cancellations; all requests are handled via Member Portal, email, or phone.

How to reach Hubble customer support

Email: [email protected]. Include your full name, email address, account details, and reason for cancellation. Request a written confirmation of your cancellation and the final date you will be charged. Allow 3-5 working days for a response.

Member Portal: Log in at hubble.com and use the "Help" or "Contact Us" section to submit a support ticket. This creates a record of your request within your account.

Phone: Hubble's customer support is based in the US and operates during US business hours. You can reach them by phone, but expect longer hold times and potential time zone delays. Check the Hubble website for the current phone number, as it may change.

Escalating complaints to the commerce commission

If Hubble refuses to cancel your subscription, ignores your refund request, or breaches consumer law, file a complaint with the Commerce Commission at www.comcom.govt.nz. The Commerce Commission investigates breaches of the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. Provide your cancellation request, any responses from Hubble, and proof of your charges. The Commission does not charge a fee to file a complaint and will investigate at no cost to you.

Your next steps: cancel Hubble with confidence

You now have the knowledge and legal backing to cancel Hubble and claim any refund you're entitled to. The Consumer Guarantees Act 1993 and Fair Trading Act 1986 are on your side, and the Commerce Commission enforces these laws if Hubble refuses to comply.

Take action today: log into your Hubble Member Portal or app store account, cancel your subscription, and take a screenshot of the confirmation. If you subscribed through Apple App Store or Google Play, cancel there first. If you need a refund, contact Hubble within 14 days of your original purchase and cite the Consumer Guarantees Act. Keep all documentation, including confirmation emails and screenshots.

Tocancel has helped thousands of New Zealand consumers cancel subscriptions and recover refunds they deserved. If you encounter resistance from Hubble, visit tocancel.com for step-by-step guidance, legal templates, and updates on consumer rights. Tocancel also provides checklists and complaint letters you can use to escalate your case to the Commerce Commission if needed. Remember: you have the right to cancel, and you have the right to a refund under New Zealand law. Tocancel is here to make sure you get both.