Cancel Hubble: Step-by-Step Guide

How to cancel Hubble without losing access or getting charged again

What is Hubble and how the subscription model works

Hubble is a cloud-based subscription service that provides premium access to connected device features, cloud storage, and advanced monitoring functions. Your subscription renews automatically every month or year depending on your plan, which means you need to cancel before your renewal date arrives to avoid being charged again.

When you sign up for Hubble, you enter into a recurring billing agreement. The service itself-not the physical device-is what you are paying for. Once you cancel, your access to premium features stops at the end of your current paid period, but the device remains yours to use.

How hubble's billing cycle works

Hubble operates on automatic renewal. Your subscription charges renew on the same date each month or year, depending on which plan you selected. If you use a free trial, it lasts 14 days before converting to a paid plan automatically unless you cancel before the trial ends.

This is the key point: Hubble requires you to cancel at least 24 hours before your next renewal date to stop the charge. If you miss this window, the system will process your payment, and you will need to request a refund separately.

What you are actually paying for in malaysia

Many users feel frustrated when they realise they are not buying a device-they are renting ongoing access to software and cloud services. In Malaysia, Hubble pricing appears in USD on their official website, so you should calculate the ringgit equivalent. Using current exchange rates, pricing typically ranges from approximately RM47 to RM235+ per month depending on the plan tier.

The paid subscription gives you access to premium monitoring, cloud backups, and advanced features. The physical device itself remains yours to keep even after cancellation, but premium functions will no longer work.

Your consumer rights when cancelling Hubble in malaysia

What malaysian consumer law says about cancellations

Under the Consumer Protection Act 1999 (Malaysia), you have the right to cancel any subscription service, and suppliers must make cancellation straightforward and accessible. Hubble must not make cancellation deliberately difficult, hidden behind multiple steps, or require you to call an international number as the only option.

Your legal position is clear: you own the right to end a contract with notice, and Hubble cannot force you to stay subscribed or charge you after you have submitted a valid cancellation request. If Hubble refuses to cancel or continues charging you after cancellation, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), which enforces consumer protection in Malaysia.

Your right to a refund after cancellation

Cancellation and refunds are separate actions. Cancelling stops future charges, but it does not automatically return money you already paid. However, if you are within the cooling-off period (typically 14 days from purchase), you may have the right to a full refund under consumer law.

If you cancel after the cooling-off period ends, you generally keep the subscription active until the end of your paid period-you do not lose access early. Refunds for amounts beyond that period are subject to Hubble's terms and may not be granted. Always request a refund in writing if you believe you are entitled to one, and keep evidence of your request.

How to cancel Hubble step by step

Prepare before you cancel: what you need to check

Before you press the cancel button, take five minutes to gather information. Log into your Hubble account and note down your current plan name, your next renewal date, and the amount you are being charged. Take a screenshot of this information-it becomes crucial if there is a billing dispute later.

Check whether your subscription was purchased directly through Hubble, through Apple's App Store, or through Google Play. The cancellation method differs depending on where you bought it, so knowing this saves time and confusion.

Cancelling a subscription purchased directly from Hubble

If you signed up directly on Hubble's website, you cancel through your member account portal. Follow these steps:

1. Visit club.hubbleconnected.com and log in with your email and password
   • If you have forgotten your password, click "Forgot Password" and reset it using the email on file
2. Locate your active subscription plan on your account dashboard
   • The plan should show your next renewal date and the amount you will be charged
3. Click the "Cancel Renewal" or "Cancel Subscription" button next to your plan
   • Do not click "Pause" or "Downgrade"-click only the cancellation option
4. Select a reason for cancellation from the dropdown menu (optional but helpful for the company)
   • Common reasons include "Too expensive," "Not using the service," or "Switching to another provider"
5. Review the cancellation summary to confirm your plan name, cancellation date, and final access date
   • This summary shows when your access actually ends-usually the end of your current paid period
6. Click "Confirm Cancellation" to submit your request
   • Wait for the page to refresh and display a success message

What happens after you click cancel

After you submit your cancellation request, Hubble should send you a confirmation email within a few minutes to the address on your account. This email is your proof of cancellation-save it in a folder marked "Subscriptions" or similar so you can find it later if needed.

Your access to premium features continues until the end of your current billing period. For example, if you cancel on 15 June and your renewal date is 30 June, you keep access until 30 June at midnight. After that date, your premium features are disabled, but the device itself still works with any free features Hubble may offer.

Log back into your account one day after cancellation to double-check that the renewal toggle no longer shows "Active" or "Enabled." This verification takes one minute and confirms the cancellation was processed correctly.

Cancelling if you subscribed through apple or google play

If you signed up using Apple's App Store, you must cancel through Apple's subscription settings, not through Hubble's website. Similarly, Google Play subscriptions must be cancelled in Google Play, not in the Hubble app itself.

For Apple (iOS): Open Settings, tap your name, select Subscriptions, find Hubble, and tap Cancel Subscription. Confirm the cancellation. Apple will send you a confirmation email.

For Google Play (Android): Open Google Play, tap your profile icon, select Payments and Subscriptions, find Hubble under Active Subscriptions, and tap Cancel. Follow the prompts and confirm.

Even if you cancel through Apple or Google Play, consider also logging into Hubble's website and requesting cancellation there. This dual approach prevents confusion if Hubble's system does not immediately sync with Apple or Google.

Cancelling by phone or email if the portal is unavailable

Hubble's primary support channel is email at [email protected]. Write a clear email with the subject line "Subscription Cancellation Request" and include your full name, email address on the account, current plan name, and the date you want to cancel.

You can also call Hubble's U.S. toll-free number at +1-844-334-1640 between 9 AM and 9 PM Eastern Time. Be aware this is a U.S. number, so call charges may apply from Malaysia. Request a confirmation number when you cancel by phone, and ask the agent to send a written confirmation email immediately after the call.

Email or phone cancellation takes longer to process than using the online portal, so submit your request at least 10 days before your renewal date to allow processing time.

Refunds and what happens to your account after cancellation

When you can request a refund

A refund is only possible in specific situations. If you cancel within 14 days of your first charge and have not used the service significantly, you may qualify for a cooling-off period refund under consumer protection law. Request this refund within the 14-day window by emailing [email protected] with "Refund Request - 14-Day Cooling-Off" in the subject line.

If you cancel after day 14, you generally cannot get a refund for the current billing period. You can only stop future charges. However, if Hubble has incorrectly charged you multiple times or charged you after you cancelled, you have the right to dispute those charges and request a reversal.

How to dispute a charge if you were billed after cancelling

If you cancelled but Hubble still charged you on your renewal date, do this immediately. Email [email protected] within 14 days of the incorrect charge and include the following: your full name, email on the account, the date you cancelled, the date of the unwanted charge, and the amount charged.

Attach a screenshot of your cancellation confirmation email or the cancelled subscription status from your account. Hubble states it will review disputes within 14 days and respond with a decision. If they deny your refund claim and you believe it is wrong, you can file a complaint with KPDNHEP, Malaysia's consumer protection authority.

Access after cancellation ends

Once your billing period ends, your account remains linked to your device but premium features stop working. You may see a login screen or a prompt to resubscribe when you try to access premium monitoring or cloud features. The device itself does not break-it simply reverts to basic functionality without the paid features.

If you decide to resubscribe later, you can log back in and select a new plan. Your old data and device history may still be available, depending on Hubble's retention policies.

Hubble pricing in malaysia and plan comparison

Hubble publishes pricing in USD, so you will need to convert to Malaysian ringgit. The table below shows approximate pricing using an exchange rate of 1 USD = RM4.72. Actual ringgit amounts may vary slightly depending on your bank or payment provider's exchange rate.

Most users in Malaysia find the Plus monthly plan offers the best balance of features and cost. If you use Hubble heavily, the annual plans provide significant savings-25 percent cheaper than paying monthly over 12 months.

Common mistakes people make when cancelling Hubble

Cancelling in the wrong place causes delays

Many users feel frustrated when they cancel through the app instead of through the account portal, only to find themselves charged again. Always cancel through the Hubble member portal (club.hubbleconnected.com), not through the app. The app may show a "Contact Support" button, but that is not a cancellation tool-it just opens an email window.

If you subscribed through Apple or Google Play, you must also cancel through those platforms' settings. Cancelling only on Hubble's website is not enough if your subscription is linked to an app store.

Forgetting to screenshot your confirmation

After you cancel, Hubble displays a confirmation message on screen, but it disappears if you close the page or your browser restarts. Take a screenshot of the success message, the cancellation date, and your final access date. This screenshot is your only proof of cancellation if there is a dispute later.

Save the screenshot to your computer or cloud storage with a filename like "Hubble_Cancellation_20240115.png" so you can find it quickly if Hubble charges you after cancellation.

Cancelling too close to the renewal date

Hubble requires cancellation at least 24 hours before your renewal date. If you wait until one hour before the renewal time, the system may have already processed your payment. Always cancel at least 3-5 days early to ensure there is enough time for the cancellation to take effect.

Check your account regularly if you know your renewal date is approaching. Do not rely on memory-log in the week before renewal and complete the cancellation then.

Not checking if the cancellation actually went through

Some users cancel and assume it is done, only to be charged the next month. Log back into your account the day after you cancel and verify that the renewal toggle is no longer active. If the plan still shows "Renewal Active," your cancellation did not go through-try again or contact support immediately.

Tocancel helps thousands of consumers verify that their cancellations are complete by providing step-by-step guidance, so you can follow the same approach: take action, then verify the result.

Should you cancel or keep Hubble

Reasons to keep your Hubble subscription

If you use connected devices and value peace of mind through remote monitoring and cloud backup, Hubble delivers real value. The Plus plan is reasonably priced at approximately RM94 per month and includes priority support. If you own multiple devices, spreading the cost across several cameras or sensors makes the subscription feel more worthwhile.

The annual plans save you 25 percent over monthly billing, so if you are confident you will use Hubble for 12 months, the annual option is smarter financially.

Strong reasons to cancel Hubble

If you rarely check the monitoring features or use only the free features, your subscription is wasteful. Cancel immediately-you do not need to wait for the renewal date. If Hubble's features have been replaced by your device's native app or another service you prefer, cancelling makes sense.

Budget constraints are another valid reason. If RM94+ per month strains your cash flow, cancel and revisit later when finances improve. Tocancel recommends reviewing subscriptions quarterly to catch services you have stopped using, which saves money and reduces billing surprise.

What to do if Hubble refuses to cancel

Your right to escalate to malaysian consumer authorities

If Hubble ignores your cancellation request, charges you after you cancelled, or makes cancellation impossible, you have consumer rights protection. The Consumer Protection Act 1999 gives you the right to cancel any ongoing service contract, and Hubble cannot legally prevent that.

Send a formal written complaint to [email protected] with the subject line "Formal Complaint: Cancellation Refusal" and include all evidence: your original cancellation request, screenshots of your account, confirmation emails, and the dates you attempted to cancel. Give Hubble 10 business days to respond and resolve the issue.

Escalating to KPDNHEP if Hubble does not respond

If Hubble does not respond or refuses your refund within 10 days, file a consumer complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). You can lodge a complaint online at konsumer.kpdnhep.gov.my or by visiting a local KPDNHEP office. Include your cancellation evidence, copies of your account statements, and a summary of your attempts to resolve the issue with Hubble.

KPDNHEP has the authority to force Hubble to refund wrongful charges and to penalise companies that ignore consumer cancellation rights. This escalation is free and is your legal protection if the company refuses to cooperate.

Tocancel checklist: verify your cancellation is complete

Before you consider this done, work through this final checklist to ensure Hubble will not charge you again:

• You have logged into club.hubbleconnected.com and clicked "Cancel Renewal" (not just closed the app)
• You received and saved a confirmation email from Hubble at your registered email address
• You took a screenshot of the success message showing your cancellation date and final access date
• You waited 24 hours, then logged back in and confirmed the renewal toggle is no longer active
• If you subscribed through Apple or Google Play, you also cancelled the subscription in those apps' settings
• You have noted your next would-be renewal date in your calendar so you can verify no charge appears
• You saved all evidence (screenshots, emails, account details) in a folder for 90 days after the final access date

Complete every point on this list, and you can be confident your Hubble cancellation is final.

Hubble contact information and support address in malaysia

How to reach Hubble for support or escalation

Hubble does not operate a Malaysia-specific support office or provide a local phone number for Malaysian users. Your only direct contact options are:

• Email: [email protected] (allows you to attach screenshots and proof; recommended for cancellations)
• Phone: +1-844-334-1640 (U.S. toll-free, operates 9 AM-9 PM Eastern Time; call charges may apply from Malaysia)
• Member portal: club.hubbleconnected.com (online cancellation, available 24/7)

For billing disputes, refund requests, or cancellation refusals, always use email so you have a written record. Write clearly, include your account email address and plan name, and keep a copy of every message you send.

Escalation contact if Hubble fails to resolve your issue

If Hubble does not resolve your cancellation or refund issue within 10 business days, escalate to Malaysia's consumer protection authority:

Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)
Online complaint portal: konsumer.kpdnhep.gov.my
You can also visit the nearest KPDNHEP office in your state or contact them through their official hotline for guidance on filing a complaint.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover wrongful charges by following this exact process. Your rights are clear under Malaysian law, and you have the power to enforce them-whether Hubble cooperates or not.